Track your package

DPEX tracking

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How to track my DPEX package?

Ordertracker provides a simple solution to track your DPEX packages. To begin, you'll need a DPEX tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your DPEX package in real time.

Where can I find my DPEX tracking number?

Finding your DPEX tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my DPEX package moving in the package tracking history?

Dealing with a DPEX package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact DPEX or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, DPEX customer service or the sender can help resolve shipping delays.

When I track my DPEX package, why does it show as "returned"?

If you're tracking your DPEX package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a DPEX package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead DPEX to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, DPEX may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, DPEX might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your DPEX package is "returned" in tracking, contact the sender or DPEX customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on DPEX policies and circumstances.

Why does the DPEX parcel tracking timeline indicate that my order cannot be found?

When your DPEX parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in DPEX system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by DPEX yet. Tracking should appear shortly.

DPEX
Company information

About DPEX

DPEX, also known as DPEX Worldwide, is an international express and logistics service provider. With a strong presence in the Asia-Pacific region, DPEX offers a wide range of shipping and delivery solutions to businesses and individuals. The company specializes in time-definite and door-to-door delivery services, ensuring efficient and reliable transportation of packages and documents. DPEX is committed to providing excellent customer service and maintaining high standards of operational performance.


Founded 1999
Country Singapore
Avg. delivery 7-90d

How to contact DPEX?

If you are experiencing issues with the delivery process managed by DPEX, please do not hesitate to contact their customer support.

Headquarters DPEX, Singapore, Singapore [email protected] Phone: n/a