DPD tracking

What is DPD?

DPD, an acronym for Dynamic Parcel Distribution, is one of the leading parcel carriers in Europe and worldwide. Founded in 1976 in Germany under the name Deutscher Paketdienst (German Parcel Service), the company was established by a cooperative of about fifteen German carriers based in Aschaffenburg. Initially, DPD specialized in parcel messaging on a German national scale, before experiencing rapid expansion that propelled it to the rank of European logistics sector leader.

DPD's history is marked by sustained organic growth and successive strategic acquisitions, notably during the 1990s. These operations significantly strengthened the carrier's position in numerous European markets and enabled it to develop a high-performance logistics network covering the entire continent. A decisive turning point occurred in the late 1990s when the French postal group La Poste entered DPD's capital through its subsidiary GeoPost. In 2001, GeoPost acquired a majority stake in DPD, integrating the German carrier into the La Poste Group.

This integration marked a new chapter for DPD by providing it with increased financial resources, an extended international network, and a considerably enlarged customer base. Until 2008, the acronym DPD still corresponded to Deutscher Paketdienst. From that date onwards, it took on the meaning of Dynamic Parcel Distribution, reflecting the company's now international scope and its commitment to embodying modern and dynamic logistics.

• Founding date: 1976, in Germany, by a cooperative of German carriers seeking to provide a reliable and efficient parcel messaging service
• Parent company: Geopost, a subsidiary of the La Poste Group, which owns and operates DPD through its international DPDgroup network
• Headquarters: Aschaffenburg, Germany, where the carrier was founded and where it maintains its historical headquarters
• Annual volume: More than 2.1 billion parcels delivered annually through the Geopost network, equivalent to more than 8 million parcels per day
• Workforce: Approximately 55,000 employees within Geopost, with several thousand dedicated to DPD operations in different countries
• Revenue: Geopost achieves annual revenue of over 15 billion euros, with the majority coming from parcel and express operations

In 2015, La Poste unified its parcel subsidiaries under a common umbrella brand called DPDgroup. Historic brands such as DPD, Chronopost in France, or SEUR in Spain were thus grouped within DPDgroup to harmonize brand image and services on a global scale. DPD remains one of the group's flagship brands, leveraging the synergies of the Geopost network while maintaining its expertise as a parcel delivery specialist. Today, the carrier serves both individuals through online parcel delivery and businesses with tailored contracts and personalized tracking, making it a versatile and essential partner for parcel shipment.

In which countries does DPD deliver?

Thanks to its membership in the Geopost network, DPD benefits from an exceptionally extensive geographic coverage, both across the European continent and on a global scale. The carrier ensures parcel delivery in more than 230 countries and territories, which gives it one of the most complete logistics coverages in the sector. This international presence allows shippers to send their parcels to virtually any destination in the world, benefiting from the same level of quality and tracking.

In Europe, DPD has a direct presence in almost all continental countries. The carrier operates its own subsidiaries in major European markets, notably Germany, France, the United Kingdom, Poland, the Netherlands, Spain, Austria, Belgium, Switzerland, the Czech Republic, Slovakia, Hungary, Portugal, Ireland, Romania, and Greece. Each national subsidiary is adapted to its market's specific features while respecting the group's quality standards, thus guaranteeing a consistent experience for European customers.

• France: Full territory coverage with more than 60 agencies and several sorting centers
• Germany: Historic cradle of the brand, DPD Germany is one of the group's most significant subsidiaries with dense logistics infrastructure
• United Kingdom: DPD UK is a major component of the network with strong presence in the British parcel delivery market
• Central and Eastern Europe: Significant presence in Poland, Czech Republic, Hungary, Slovakia, and Romania, facilitating East-West trade
• Southern Europe: Coverage of Spain (alongside SEUR, another DPDgroup subsidiary), Portugal, Italy (via BRT), and Greece
• Benelux and Nordic countries: High-performance distribution networks in the Netherlands, Belgium, Luxembourg, and Scandinavian countries

Beyond the European continent, DPDgroup has also expanded to other continents through subsidiaries or strategic partnerships. The group has notably established operations in India and Turkey through stakes in local companies, in South Africa with DPD Laser, in Brazil with its Jadlog subsidiary, in Southeast Asia through a partnership with Ninja Van, and in China via Lenton Group. These alliances make it possible to extend DPD's services on a global scale and offer customers a truly international logistics solution.

For intercontinental destinations, DPD relies on air transport by collaborating with partner cargo airlines to guarantee rapid routing of parcels to any global destination. Final delivery is either handled by a local DPD entity or by a trusted partner in the network, ensuring service continuity and tracking until the parcel is delivered to the recipient.

What are DPD's services and delivery times?

DPD offers a complete range of parcel transport services, adapted to the different needs of shippers and recipients alike. Whether for everyday shipments or urgent deliveries, DPD's service catalog covers multiple logistics options capable of meeting all situations. Delivery times vary depending on the chosen service, destination, and shipping conditions.

DPD's flagship service for domestic shipments is DPD Classic, which constitutes the reference solution for sending parcels and documents. This service offers an excellent balance between cost and speed, with delivery times generally between 24 and 48 hours for domestic shipments. For island destinations or remote areas, an additional delay may be expected.

• DPD Classic: Standard service for domestic and European shipments with delivery times of 24 to 48 hours for domestic shipments and 1 to 4 business days for European destinations depending on distance
• DPD Predict: Premium home delivery service with prior notification of a precise delivery time slot, generally one hour, allowing the recipient to plan accordingly
• DPD Express: Express service with guaranteed time options, including delivery before 10 AM, noon, or 6 PM depending on destinations, ideal for urgent shipments
• DPD Relais: Pickup point delivery allowing the recipient to collect their parcel from a nearby store at their chosen time
• DPD Classic Intercontinental: Service dedicated to non-European shipments with delivery times varying from 2 to 8 days depending on destination

The Predict service represents one of DPD's major innovations in customer experience. The day before or on the day of delivery, the recipient receives a notification via SMS, email, or mobile app indicating a precise delivery time slot. This level of precision, made possible by route optimization and GPS vehicle tracking, helps the recipient plan and significantly reduces the risk of failed delivery. Additionally, modification options during transit allow rescheduling of delivery, address changes, or opting for pickup at a relay point.

For international shipments, DPD offers tailored solutions with average delivery times of 2 to 6 business days for European destinations and 2 to 8 days for intercontinental shipments. These times may vary depending on the final destination, customs procedures, and transport conditions. DPD Express service allows for accelerated delivery times for urgent international shipments.

Regarding delivery days, DPD generally ensures deliveries from Monday to Friday during the day and Saturday morning, with exact times varying by country. Sunday and public holiday delivery is generally not available in most countries, except for certain specific services. Local regulations concerning delivery vehicle traffic may influence available time slots.

What are DPD's rates and maximum dimensions accepted?

DPD shipping rates vary based on several criteria, including parcel weight, dimensions, destination, and the chosen service type. DPD applies national pricing primarily based on weight, with rate grids that evolve according to geographic zones and selected options. To obtain a precise quote, it is recommended to use the online calculation tools offered by DPD or its commercial partners.

DPD accepts parcels weighing up to 30 kg for most standard services. However, certain limitations apply depending on the chosen delivery method. For shipments to relay points via the DPD Relais service, the maximum authorized weight is limited to 20 kg per parcel. This restriction is explained by storage and handling constraints in small shops serving as relay points.

• Standard maximum weight: 30 kg per parcel for DPD Classic and DPD Predict home delivery services
• Maximum weight for relay points: 20 kg per parcel for DPD Relais deliveries to Pickup points
• Maximum length: 175 cm to 200 cm depending on services, with a maximum length of 100 cm for relay point shipments
• Maximum circumference: 300 cm for standard services (length + 2x width + 2x height)
• Relay point dimensions: 100 cm x 50 cm x 50 cm maximum, with a circumference of 250 cm

DPD applies a volumetric weight system for all parcels. Shipping cost is calculated based on whichever is higher: actual weight or the parcel's volumetric weight. Volumetric weight is calculated by multiplying the three parcel dimensions (length x width x height in centimeters) and dividing the result by a volumetric coefficient. This method accounts for light but bulky parcels that occupy considerable space in delivery vehicles.

Regarding additional charges and surcharges, several elements may be added to the base rate. DPD generally applies a fuel surcharge whose rate varies regularly based on petroleum price fluctuations. For shipments to island destinations or remote areas, additional charges may apply due to specific logistics constraints. If volumetric weight exceeds standard limits, an additional per-kilogram surcharge may be charged.

Indicative rates for domestic shipments generally start around a few euros for small light parcels and can reach several tens of euros for heavy parcels or express services. For international shipments, rates vary considerably depending on the destination zone, weight, and selected service level. It is important to note that these rates are subject to change and should be verified at the time of shipment.

What are DPD's delivery options?

DPD stands out through the diversity of delivery options offered, providing great flexibility for both shippers and recipients. The carrier has developed a range of solutions capable of adapting to all lifestyles and scheduling constraints, significantly contributing to improving first-attempt delivery success rates.

Home delivery is DPD's primary distribution method. The delivery driver presents themselves at the stated address to hand over the parcel to the recipient or to someone present at the home. With the Predict service, the recipient is informed in advance of the delivery time slot, allowing them to plan to be present. Time slots are generally one hour, offering remarkable precision compared to traditional delivery windows.

• Standard home delivery: Parcel handover at the recipient's address between 8:00 AM and 6:00 PM on weekdays or between 8:00 AM and 3:00 PM on Saturday
• Predict delivery: Prior notification of the precise delivery time slot allowing the recipient to plan accordingly
• Pickup relay point delivery: Parcel collection from one of thousands of partner stores in the Pickup network, with storage for 9 days
• Automated locker delivery: Parcel deposit in a secure locker accessible 24/7, with access code sent to the recipient
• Delivery rescheduling: Ability to modify delivery date via the app or link received in notification
• Address change during transit: Parcel redirect to another address, to a neighbor's, or to the workplace

The Pickup relay network represents a particularly popular alternative for recipients. With nearly 128,000 delivery points across Europe, there is generally a Pickup point nearby in most urban and suburban areas. Relay points are typically carefully selected convenience stores known for convenient locations and extended operating hours. Most relay points are open on Saturdays, providing great flexibility for parcel pickup.

Automated Pickup lockers are an increasingly popular option, especially for people with atypical schedules. Available 24/7, these secure lockers allow parcel collection at any time, even late evening or weekends. The recipient receives an access code via SMS or email allowing them to open the locker containing their parcel. This solution combines the convenience of flexible pickup with the security of a locked system.

In-flight modification options allow the recipient to intervene in delivery terms until the last minute. Via a link received with Predict notification or from the MyDPD app, it is possible to reschedule delivery to another day, have the parcel delivered to another address, request relay point delivery, or authorize contactless delivery with the parcel left in a designated safe place. These digital tools provide great flexibility and significantly improve delivery experience.

What should I do if my DPD parcel is lost or damaged?

In case of a problem with a DPD parcel, whether loss, damage, or deterioration, it is important to understand the procedures to follow to assert your rights and obtain compensation. DPD has a dedicated claims service and applies procedures compliant with merchandise transport regulations in force in each country.

When a parcel arrives damaged, the first step is to observe the damage upon receipt. If the packaging shows visible signs of impact, crushing, or opening, the recipient has the right to refuse the parcel, which will then be returned to the shipper. It is also possible to accept the parcel while issuing precise reservations on the delivery document or on the driver's terminal. These reservations must be significant, complete, and detailed, mentioning the exact nature of the damage and the quantity of merchandise concerned.

• Claim deadline for professionals: 3 business days from actual parcel delivery to file a claim
• Claim deadline for individuals: 10 business days from receipt to report damage or loss
• Written claim: Sending a registered letter with acknowledgment of receipt within 14 days, accompanied by supporting documents
• Documents to provide: Shipment number, shipping document, photos of damaged parcel, merchandise purchase invoice
• Packaging preservation: It is imperative to keep the original packaging and protective elements to facilitate expert assessment

To file a claim, several contact channels are available. DPD customer service can be reached by phone at 09 70 80 85 66, a non-premium number, Monday to Friday from 8:00 AM to 8:00 PM and Saturday from 10:00 AM to 6:00 PM. It is also possible to contact DPD by email at [email protected] or via the contact form available on the website. For formal claims, sending a registered letter with acknowledgment of receipt to the headquarters remains the preferred method.

As for compensation, DPD's liability is engaged in compliance with merchandise transport regulations. In case of total loss, damage, or destruction of the parcel, compensation can reach 33 euros per kilogram of merchandise, with a maximum ceiling of 1,000 euros per parcel for shipments under three tons. These amounts correspond to the carrier's legal liability limits and may prove insufficient for valuable merchandise.

For items valued above 1,000 euros, it is strongly recommended to take out supplemental ad valorem insurance at the time of shipment. This additional guarantee allows for compensation corresponding to the declared actual value of the parcel, up to 20,000 euros per shipment. The insurance premium generally represents between 2% and 3% of the declared value and offers complete protection against loss, theft, or damage risks, including in case of force majeure.

It is important to note that if you are the recipient of a parcel purchased online, you will generally need to file your claim with the seller (the shipper) who will then handle the proceedings with DPD. Indeed, the transport contract binds the carrier to the shipper, and it is the latter who has the direct means to obtain compensation.

Does DPD handle international shipments and customs procedures?

DPD is a major player in international parcel shipping, offering services to more than 230 countries and territories worldwide. For shipments outside the European Union and to certain European destinations subject to customs procedures, the carrier assists its clients in managing import-export procedures, although certain obligations remain the responsibility of the shipper.

European destinations subject to customs procedures include notably Andorra, Bosnia and Herzegovina, the Isle of Man, Liechtenstein, Norway, the United Kingdom since Brexit, Serbia, Switzerland, and Ukraine. All intercontinental destinations are also subject to these procedures. For these shipments, specific documents must necessarily accompany the parcels to allow their customs clearance upon entry into the destination country.

• Commercial or pro forma invoice: Mandatory document indicating value, detailed description, and merchandise origin, drafted in English or French for certain destinations
• Customs nomenclature: 6 or 8-digit code identifying merchandise nature according to harmonized international classification
• EORI number: Mandatory identifier for any economic operator carrying out customs operations in the European Union
• Value declaration: Each product must be individually valued, excluding taxes, even for samples or gifts which cannot have zero value
• Preferential origin: Mention allowing to benefit from reduced customs duties for merchandise originating from the European Union

Concerning the incoterm applicable to DPD shipments, only the DAP (Delivered At Place) incoterm is generally accepted. This means that transport costs are borne by the shipper, while customs duties and taxes remain the responsibility of the recipient who must pay them upon delivery or upon receipt of the customs clearance invoice. The DDP (Delivery Duty Paid) incoterm, including payment of duties and taxes by the shipper, is only available for certain destinations such as Switzerland and Liechtenstein.

Customs duties and taxes constitute a fiscal means of controlling imports and vary depending on the destination country, merchandise nature, and value. Customs taxes generally correspond to the application of local VAT, while customs duties depend on the tariff classification of products. For shipments to the European Union of merchandise valued at 150 euros or less, the IOSS system (Import One-Stop Shop) can simplify procedures by allowing VAT collection at the time of sale rather than at import.

It is important to note that new regulations will come into force from July 1, 2026. E-commerce parcels valued at less than 150 euros entering the European Union will be subject to a flat-rate customs duty of 3 euros per article type present in the shipment. The European Union is also considering introducing a 2-euro handling fee per parcel starting November 2026. These regulatory changes will impact the cost of international shipments to Europe.

For complex or high-value international shipments, DPD recommends checking in advance what procedures apply and any restrictions in the destination country. Certain merchandise may be subject to specific regulations, such as food products, cosmetics, medicines, or electronic equipment, requiring additional documents or certifications.

Understanding tracking statuses

When tracking a DPD parcel online, different statuses may appear as it makes its way. These statuses allow you to know in real time the position and condition of your shipment, from pickup until final delivery. Here are the main statuses you may encounter and their meaning: