Track your package

Direct Freight AU tracking

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How to track my Direct Freight AU package?

Ordertracker provides a simple solution to track your Direct Freight AU packages. To begin, you'll need a Direct Freight AU tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Direct Freight AU package in real time.

Where can I find my Direct Freight AU tracking number?

Finding your Direct Freight AU tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Direct Freight AU package moving in the package tracking history?

Dealing with a Direct Freight AU package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Direct Freight AU or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Direct Freight AU customer service or the sender can help resolve shipping delays.

When I track my Direct Freight AU package, why does it show as "returned"?

If you're tracking your Direct Freight AU package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Direct Freight AU package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Direct Freight AU to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Direct Freight AU may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Direct Freight AU might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Direct Freight AU package is "returned" in tracking, contact the sender or Direct Freight AU customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Direct Freight AU policies and circumstances.

Why does the Direct Freight AU parcel tracking timeline indicate that my order cannot be found?

When your Direct Freight AU parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Direct Freight AU system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Direct Freight AU yet. Tracking should appear shortly.

Direct Freight AU
Company information

About Direct Freight AU

Direct Freight Express (DFE) is a family-owned Australian road freight and logistics company, established in 1993. It specializes in less-than-truckload (LTL) and express freight services, operating a national network of depots across all states and territories of Australia. Known for its long-standing commitment to customer service and reliability, DFE serves both businesses and individuals with tools like online booking, tracking, and a Transit Time Calculator. The company operates its own fleet and is rooted in a culture of caring for every shipment.


Founded 1993
Country Australia
Avg. delivery 7-90d

How to contact Direct Freight AU?

If you are experiencing issues with the delivery process managed by Direct Freight AU, please do not hesitate to contact their customer support.

Headquarters Direct Freight AU, Adelaide, Australia [email protected] Phone: 1300 347 397