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Deutsche Post tracking

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How to track my Deutsche Post package?

Ordertracker provides a simple solution to track your Deutsche Post packages. To begin, you'll need a Deutsche Post tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Deutsche Post package in real time.

Where can I find my Deutsche Post tracking number?

Finding your Deutsche Post tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Deutsche Post package moving in the package tracking history?

Dealing with a Deutsche Post package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Deutsche Post or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Deutsche Post customer service or the sender can help resolve shipping delays.

When I track my Deutsche Post package, why does it show as "returned"?

If you're tracking your Deutsche Post package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Deutsche Post package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Deutsche Post to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Deutsche Post may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Deutsche Post might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Deutsche Post package is "returned" in tracking, contact the sender or Deutsche Post customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Deutsche Post policies and circumstances.

Why does the Deutsche Post parcel tracking timeline indicate that my order cannot be found?

When your Deutsche Post parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Deutsche Post system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Deutsche Post yet. Tracking should appear shortly.

Deutsche Post
Company information

About Deutsche Post

Deutsche Post is a German postal and international courier service provider. It is the largest logistics company in Germany and operates worldwide. With a history dating back to 1995, Deutsche Post has grown to become a leading provider of mail and parcel services, as well as e-commerce and supply chain solutions. The company offers a wide range of services, including express delivery, freight transportation, and logistics management. Deutsche Post's commitment to innovation and efficiency has made it a trusted partner for businesses and individuals alike.


Founded 1995
Country Germany
Avg. delivery 1-20d

How to contact Deutsche Post?

If you are experiencing issues with the delivery process managed by Deutsche Post, please do not hesitate to contact their customer support.

Headquarters Deutsche Post, Bonn, Germany [email protected] Phone: +49(0)1802000221

How long does it take for Deutsche Post to deliver a shipment?

Deutsche Post aims to provide efficient and timely delivery services to its customers. The actual delivery time for a shipment can vary depending on various factors such as the origin and destination of the package, the type of service used, and any possible delays due to customs or other unforeseen circumstances.

In general, domestic shipments within Germany typically take 1-3 business days to be delivered. For international shipments, the delivery time can vary significantly based on the destination country and the type of service chosen.

Deutsche Post offers a range of delivery services to cater to the diverse needs of its customers. Some of the most commonly used services provided by Deutsche Post include:

  • Standard Shipping: This is the most basic delivery service offered by Deutsche Post. It provides reliable delivery within Germany and to international destinations. The delivery time for this service can vary depending on the destination.
  • Express Shipping: For those who require faster delivery, Deutsche Post offers express shipping services. Express shipments are prioritized and delivered within a shorter timeframe compared to standard shipping. This service is available for both domestic and international shipments.
  • Registered Mail: This service provides enhanced security and tracking for valuable or important documents and parcels. Registered mail items are assigned a unique tracking number, allowing customers to monitor the progress of their shipment online.
  • Special Services: Deutsche Post also offers various specialized services such as insured shipping, international courier services, and customized solutions for businesses. These services provide additional features and benefits tailored to specific customer requirements.

The cost of shipping with Deutsche Post depends on several factors, including the weight and dimensions of the package, the chosen delivery service, and the destination country. In general, domestic shipping within Germany is more affordable compared to international shipping.

Deutsche Post provides a transparent and user-friendly pricing structure. Customers can obtain detailed cost calculations by using their online shipping calculator or by visiting their local post office. It is advisable to check the official Deutsche Post website or consult with a customer service representative to receive accurate and up-to-date pricing information based on specific shipment requirements.

Overall, Deutsche Post strives to offer competitive pricing while maintaining high-quality delivery services to meet the needs of both individual customers and businesses alike.

What does a Deutsche Post tracking number looks like?

A Deutsche Post tracking number, also known as a "DHL tracking number" since Deutsche Post is the parent company of DHL, typically starts with a combination of letters followed by nine digits. The format depends on the service used and the country of origin. For domestic shipments within Germany, the tracking number usually starts with two letters (e.g., "CP" or "CH") followed by nine digits (e.g., "123456789"). For international shipments, the format may vary slightly, often starting with four letters followed by nine digits. It is important to note that the tracking number may vary depending on the specific service chosen, so it is always advisable to check the shipping confirmation or receipt for the correct tracking number format for your package. By using this tracking number, customers can easily track and trace the progress of their shipments through the Deutsche Post website or by using the DHL tracking system.

More information about Deutsche Post

Deutsche Post, officially known as Deutsche Post DHL Group, is a German postal and logistics company. It has a rich history that dates back to the 15th century. The origins of Deutsche Post can be traced back to the imperial postal system of the Holy Roman Empire established by Emperor Maximilian I in 1490. Over the centuries, the postal system underwent several changes and reforms.

In 1871, following the unification of Germany, the imperial postal service was nationalized and became the Reichspost, which was responsible for the postal services of the German Empire. The Reichspost expanded its operations and introduced various innovations in the postal industry, including the introduction of postal money orders and international mail services.

After World War II and the subsequent division of Germany, two separate postal services were established: Deutsche Bundespost in West Germany and Deutsche Post in East Germany. Deutsche Bundespost became responsible for postal services in West Germany, while Deutsche Post continued to operate in East Germany.

In 1995, Deutsche Bundespost was privatized and split into three separate entities: Deutsche Post AG, Deutsche Telekom, and Deutsche Postbank. Deutsche Post AG became the successor to the postal services division. Deutsche Post AG later acquired DHL, an international courier and logistics company, which propelled the company to become a global leader in the logistics industry.

Deutsche Post DHL Group operates through various business divisions and operating units that cater to different aspects of postal and logistics services.

  • Mail & Parcel Germany: This division is responsible for the domestic postal services within Germany, including the delivery of letters, postcards, and small parcels.
  • Post eCommerce Parcel (PeP): The PeP division focuses on providing reliable and efficient mail and parcel services to customers worldwide. It handles both domestic and international mail and works closely with other divisions of Deutsche Post DHL Group to ensure seamless logistics operations.
  • DHL Express: DHL Express is a global leader in express logistics services, specializing in international shipping and time-sensitive deliveries. It operates in over 220 countries and territories, offering comprehensive solutions for businesses and individuals.
  • DHL Supply Chain: This division is dedicated to providing tailored supply chain management and contract logistics solutions to businesses across various industries. It helps optimize supply chains, manage warehousing, transportation, and distribution operations.
  • DHL Global Forwarding: DHL Global Forwarding focuses on air and ocean freight forwarding services, providing end-to-end logistics solutions for both import and export shipments.
  • DHL Freight: DHL Freight specializes in road transportation services across Europe, offering land-based freight solutions, including full truckload, less-than-truckload, and intermodal transport.

The Deutsche Post DHL Group operates in numerous countries around the world, including Germany, the United States, China, United Kingdom, France, Japan, Australia, Brazil, and many others. Its extensive network ensures efficient postal and logistics services globally.