Deutsche Post tracking
How to track my Deutsche Post package?
Ordertracker provides a simple solution to track your Deutsche Post packages. To begin, you'll need a Deutsche Post tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Deutsche Post package in real time.
Where can I find my Deutsche Post tracking number?
Finding your Deutsche Post tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Deutsche Post package moving in the package tracking history?
Dealing with a Deutsche Post package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Deutsche Post or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Deutsche Post customer service or the sender can help resolve shipping delays.
When I track my Deutsche Post package, why does it show as "returned"?
If you're tracking your Deutsche Post package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Deutsche Post package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Deutsche Post to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Deutsche Post may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Deutsche Post might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Deutsche Post package is "returned" in tracking, contact the sender or Deutsche Post customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Deutsche Post policies and circumstances.
Why does the Deutsche Post parcel tracking timeline indicate that my order cannot be found?
When your Deutsche Post parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Deutsche Post system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Deutsche Post yet. Tracking should appear shortly.
About Deutsche Post
Deutsche Post is a German postal and international courier service provider. It is the largest logistics company in Germany and operates worldwide. With a history dating back to 1995, Deutsche Post has grown to become a leading provider of mail and parcel services, as well as e-commerce and supply chain solutions. The company offers a wide range of services, including express delivery, freight transportation, and logistics management. Deutsche Post's commitment to innovation and efficiency has made it a trusted partner for businesses and individuals alike.
How to contact Deutsche Post?
If you are experiencing issues with the delivery process managed by Deutsche Post, please do not hesitate to contact their customer support.
Global logistics from the privatization of the German Post
The Deutsche Post DHL Group is one of the largest logistics companies in the world, of German origin and with international reach. Originating from the privatization of the German Post in the 1990s, the group operates under two main brands: Deutsche Post, for postal services in Germany, and DHL for global logistics activities. With approximately 600,000 employees present in more than 220 countries and territories, Deutsche Post DHL connects people and businesses by delivering mail, parcels, and freight worldwide. The group's headquarters is located in Bonn, Germany.
Deutsche Post DHL offers a comprehensive range of logistics services covering mail and parcels, international express delivery, air, sea, and land freight transport, contract logistics, and e-commerce solutions. Its organization is structured into several specialized divisions, including DHL Express, DHL Global Forwarding, DHL Freight, Deutsche Post, Post eCommerce Parcel, and DHL Supply Chain. Each of these entities focuses on a particular logistics business sector while remaining integrated within the same group. In 2023, to reflect its global scope, the company adopted the trade name DHL Group on the international stage, while retaining the historic Deutsche Post brand in the German domestic market.
DHL Express
DHL Express is the group's international express delivery division, specializing in the rapid shipment of urgent documents and parcels worldwide. Inherited from the DHL company founded in 1969 in the United States, it was integrated into the Deutsche Post group in the early 2000s to become the pillar of global express services. DHL Express provides door-to-door deliveries in reduced timeframes, with a network covering more than 220 countries and territories. It relies on international sorting centers and a dedicated fleet of cargo planes and ground transport vehicles.
DHL Express is recognized for the reliability and speed of its services. The division has several internal airlines, grouped under the entity DHL Aviation, which operate daily cargo flights between major global logistics centers. Its main hub in Europe is located in Leipzig, Germany, complemented by other major hubs in Asia and North America. Thanks to these infrastructures, DHL Express offers solutions such as guaranteed date and time international express delivery, expedited pickup and customs clearance of shipments, as well as real-time shipment tracking. All of this is supported by a 24/7 customer service to manage the logistical needs of both business and individual customers.
DHL Global Forwarding
DHL Global Forwarding is the group's division dedicated to international freight and the organization of large-scale goods transport. It acts as a freight forwarder on behalf of industrial and commercial clients, coordinating the shipment of cargo by air, sea, rail, or road worldwide. DHL Global Forwarding does not necessarily have its own ships or planes for heavy freight but negotiates capacities with airlines, shipping companies, and other carriers to offer its clients optimal solutions in terms of cost and transit time, whether for import/export services, door-to-door or port-to-port mode.
Within DHL Global Forwarding, logistics experts manage the end-to-end shipping chain: booking cargo space, consolidating goods, i.e., the consolidation of shipments from different shippers on the same route, customs clearance at exit and entry points, freight insurance, and shipment tracking. The division relies on a global network of warehouses and partners to ensure the collection, temporary storage, and final distribution of goods. Present in most countries, DHL Global Forwarding is recognized as one of the world leaders in international freight forwarding, capable of transporting a wide range of goods (from raw materials to finished products, including special cargo requiring particular handling such as perishable goods, bulky industrial goods, or sensitive equipment.
DHL Freight
DHL Freight is the group's division specializing in road and rail freight transport, mainly on the European continent. It handles the land transportation of goods for volumes ranging from partial loads, i.e., the consolidation of pallets or parcels on the same vehicle, to full loads, i.e., an entire truck dedicated to a single client. DHL Freight operates an extensive network of road transport lines across Europe, connecting the continent's major economic centers and logistics platforms. The division notably offers LTL consolidation services, i.e., for partial loads, and FTL full load transport services, corresponding to entire truck shipments.
Thanks to its road sorting centers and truck fleets, DHL Freight ensures optimized transit times on intra-European routes, while offering real-time tracking solutions and flexible delivery planning. The division also operates rail links to other regions) for example via freight trains connecting China and Europe as part of the "Silk Road" (to complement its intermodal offer. With its expertise in land transport, DHL Freight serves a diverse clientele from industrial sectors, ensuring delivery reliability, transport cost control, and compliance with road and customs regulations specific to each country crossed.
Deutsche Post
Deutsche Post refers to the group's historic postal branch, responsible for mail services in Germany. A direct heir to the former federal postal administration, the Deutsche Bundespost, privatized in the 1990s, Deutsche Post operates the national mail and small parcel distribution network in Germany. Every working day, tens of millions of letters and postcards are sorted and distributed across the country by Deutsche Post mail carriers. The company has a dense network of post offices, automated postal sorting centers, and customer contact points such as partner postal agencies, to ensure the collection and distribution of mail throughout Germany.
As the universal postal service in Germany, Deutsche Post offers not only the delivery of national and international mail) whether it be priority letters, registered letters, or small parcels (but also complementary services such as the sale of postage stamps, management of registered and tracked mail, or direct marketing services, such as direct mail or targeted advertising distribution. Until 2007, Deutsche Post enjoyed an exclusive right to distribute letters weighing less than 50 grams in Germany, a monopoly that ended with the liberalization of the European postal market. Today, although competition exists in certain segments such as advertising mail and parcel delivery, Deutsche Post remains the country's main postal operator due to its scale and the public's trust in its services.
Post eCommerce Parcel
Post eCommerce Parcel, often abbreviated "PeP", was the name of a division grouping the group's mail and parcel activities, with a particular focus on e-commerce. This entity encompassed both domestic postal services in Germany) i.e., national mail and parcels handled by Deutsche Post for letters and by DHL Paket for parcels (and international parcel delivery solutions for online commerce. The goal of the Post) eCommerce (Parcel division was to leverage the growth of e-commerce by offering fast and reliable parcel delivery services, both in the German domestic market and to or from other countries.
Starting in 2019, Deutsche Post DHL reorganized these activities into two distinct divisions to better serve each segment. On one hand, the new Post & Paket Deutschland branch focuses on mail and parcels in Germany. On the other hand, the international parcel division was restructured under the name DHL eCommerce Solutions, dedicated to cross-border parcel deliveries and e-commerce services for businesses in various regions of the world. Together, these activities inherited from Post eCommerce Parcel allow the DHL group to offer comprehensive coverage of the e-commerce logistics chain) order pickup from e-merchants, international shipping, customs formalities, "last mile" delivery via its own networks or in partnership with local posts, and returns management. The group thus relies on brands like DHL Parcel in Europe or DHL eCommerce in Asia and America to deliver e-commerce parcels, while maintaining the quality of service and postal expertise acquired in the German market.
DHL Supply Chain
DHL Supply Chain is the contract logistics division of the Deutsche Post DHL Group. It specializes in supply chain management on behalf of professional clients, offering comprehensive warehousing, distribution, and logistics outsourcing services. Created largely following the acquisition of the British company Exel in 2005, DHL Supply Chain is now one of the world leaders in contract logistics, with a presence in all major markets.
The DHL Supply Chain division designs and operates tailor-made solutions to meet the specific needs of each industrial or commercial client. Its services include:
- Warehouse management) receipt of goods, storage, order preparation.
- Distribution transport: organization of deliveries to factories, stores, or end customers.
- Value-added services) packaging, assembly, returns management (reverse logistics), inventory optimization via information systems.
DHL Supply Chain covers a wide range of business sectors (for example automotive, retail, pharmaceutical healthcare, high technology, or consumer goods) by providing its clients with in-depth expertise, modern infrastructures such as automated distribution centers or dedicated vehicle fleets, and teams trained to high supply chain standards. This division plays a key role in the group's strategy by offering companies the opportunity to outsource all or part of their logistics, in order to gain efficiency and operational flexibility.
Shipment Tracking Statuses at DHL and Deutsche Post
| Status | Description |
|---|---|
| Shipping information received | The shipment details have been electronically transmitted to DHL by the sender. The parcel is not yet physically handled at this stage |
| Pickup scheduled | A pickup of the parcel by a DHL courier has been scheduled to collect the shipment from the sender |
| Parcel picked up by courier | The parcel has been collected from the sender by the DHL courier and enters the delivery network |
| Dropped off at sending agency | The sender has dropped off the parcel at a post office or an authorized drop-off point, where it has been accepted by DHL/Deutsche Post services |
| Processed at sorting center | The parcel has been scanned and processed at a sorting center or a logistics platform of the DHL/Deutsche Post network |
| Arrived at departure sorting center | The parcel has reached the initial distribution center and is ready to be shipped to its destination |
| Left sorting center | The parcel has left a sorting center and is en route to the next logistical step |
| Arrived at export sorting center | The parcel has arrived at the exit sorting center of the country of origin, in preparation for international transport |
| Arrived in a transit country | The parcel has reached a transit country during its journey to the destination country |
| Arrived in destination country | The parcel has entered the destination country. It will be processed by the country's import services (customs formalities and preparation for local distribution) |
| Arrived at import sorting center | The parcel has arrived at the main sorting center of the destination country, where it will be prepared for final distribution |
| Ready for customs clearance | The parcel is ready to be presented to customs in the destination country. The necessary documents and information for customs clearance have been prepared |
| In customs clearance | The parcel is under inspection or processing by the customs authorities of the destination country. This step may take time if additional checks are required |
| Customs status updated | An update regarding the customs clearance of the shipment has been recorded. This often indicates that the parcel has passed a key step in the customs process, such as an authorization granted or a check completed |
| Cleared | Customs formalities are completed. The parcel has been released by customs and can be handed over to the distribution network |
| Handed over to local carrier | The parcel has been handed over to the local delivery organization in the destination country, whether it be the national postal service or a partner carrier, which will handle the final delivery to the recipient |
| Arrived at delivery agency | The parcel has arrived at the local agency or distribution center near the recipient's address, and will soon be entrusted to a delivery person for delivery |
| Out for delivery | The parcel is currently on its final journey to the recipient. It has been entrusted to a delivery person for imminent delivery |
| Delivered | The parcel has been successfully delivered to the recipient. The delivery is confirmed as completed, with proof of delivery recorded |
| Delivery impossible | The parcel could not be delivered. This status occurs in case of a problem, for example, recipient absent, address not found, or refusal of receipt |
| Notice left | A delivery attempt was made but was unsuccessful. A notice has been left to inform the recipient of the pickup or re-delivery arrangements |
| Shipment on hold | The delivery of the shipment is temporarily suspended. The parcel is on hold pending the resolution of an issue, for example, missing information, a pending choice from the recipient, or a logistical incident |
| Exception | An unforeseen incident is disrupting the normal course of the shipment. This status indicates an irregularity, such as a damaged parcel, an unusual delay, or a routing error, which may affect the estimated delivery date |
| Shipment canceled | The shipment has been canceled. The parcel will not be transported as initially planned, usually at the sender's request or following a return to sender |
| Return in progress to sender | A return to the sender has been initiated. The parcel, having not been delivered to the recipient, is being returned to the original address according to the reverse logistics circuit |
| Routing error | The parcel has been mistakenly directed to the wrong site or logistical route. A correction has been undertaken to properly reroute the shipment to its final destination |
| Available at pickup point | The parcel has been deposited at a pickup point, for example, a post office, a DHL agency, or a parcel relay, where the recipient can collect it. A notification has been issued to their attention |
| Collected by recipient | The recipient has collected the parcel at the indicated pickup point. The shipment is therefore considered delivered in person to the recipient |
| Transfer to DHL Express for import | The shipment has been entrusted to the DHL Express division for transport during the import phase in the destination country. This may occur for certain specific international shipments |
| Parcel damaged/repackaged | Damage was noted on the parcel during transport. The item has been repackaged or secured to continue the shipment in the best conditions. The carrier's customer service may contact the sender if necessary |