Track your package

Deprisa tracking

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How to track my Deprisa package?

Ordertracker provides a simple solution to track your Deprisa packages. To begin, you'll need a Deprisa tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Deprisa package in real time.

Where can I find my Deprisa tracking number?

Finding your Deprisa tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Deprisa package moving in the package tracking history?

Dealing with a Deprisa package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Deprisa or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Deprisa customer service or the sender can help resolve shipping delays.

When I track my Deprisa package, why does it show as "returned"?

If you're tracking your Deprisa package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Deprisa package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Deprisa to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Deprisa may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Deprisa might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Deprisa package is "returned" in tracking, contact the sender or Deprisa customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Deprisa policies and circumstances.

Why does the Deprisa parcel tracking timeline indicate that my order cannot be found?

When your Deprisa parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Deprisa system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Deprisa yet. Tracking should appear shortly.

Deprisa
Company information

About Deprisa

Deprisa is a Colombian shipping carrier that provides domestic and international courier services. With a strong presence in Colombia, Deprisa offers reliable and efficient shipping solutions for individuals and businesses. Their services include express delivery, logistics, and supply chain management. Deprisa is known for its extensive network, ensuring timely deliveries across the country and beyond. With a focus on customer satisfaction, Deprisa strives to meet the diverse shipping needs of its clients.


Founded 1948
Country Colombia
Avg. delivery 7-45d

How to contact Deprisa?

If you are experiencing issues with the delivery process managed by Deprisa, please do not hesitate to contact their customer support.

Headquarters Deprisa, Bogotá, Colombia [email protected] Phone: n/a

Delivery times and efficiency of logistics services

Delivery times at Deprisa vary depending on several parameters, such as the distance between the point of origin and the destination, the chosen shipping method, and any customs procedures for international shipments. Although this carrier is known for the speed and efficiency of its deliveries, it is recommended to contact Deprisa directly or visit its website to obtain precise and up-to-date delivery time estimates for a specific shipment.

For example, a domestic shipment covering a short distance between two nearby cities will be delivered faster than a package sent to a remote region of the same country. Similarly, a package shipped abroad (subject to customs formalities and a longer journey) will require a longer delivery time than a national shipment.

Nevertheless, exceptional circumstances such as bad weather conditions, logistical disruptions, or peak periods (for example during holiday seasons) may occasionally extend delivery times. Deprisa then strives to minimize these unforeseen delays by leveraging its logistics expertise to meet its commitments.

Delivery options tailored to needs

To meet different shipping needs, Deprisa offers several types of delivery services:

  • Standard delivery: This basic service is suitable for shipments that do not require expedited delivery. This economical option offers reasonable transport times. It is the most common choice for sending non-urgent parcels or documents, where delivery speed is not the top priority.
  • Express delivery: Intended for urgent shipments, express delivery ensures faster transit times. These priority shipments are often transported by the fastest routes (by air over long distances or via direct connections) to minimize travel time.
  • Next-day delivery: For extremely urgent shipments, Deprisa offers an option guaranteeing delivery by the next business day. This service relies on priority handling of parcels and overnight shipments if necessary, to ensure the package arrives the day after it is sent, subject to geographical constraints.
  • International delivery: Deprisa also handles the shipment of parcels abroad, serving many countries around the world. Transit times for an international shipment may vary depending on distance and customs formalities, but the carrier ensures efficient management of all documentation and customs procedures to facilitate smooth clearance and delivery as quickly as possible. To transport parcels to their final destination, Deprisa sometimes relies on local partners or other carriers, while maintaining centralized tracking of the shipment. Rigorous management of shipping documents (such as pro forma invoices and customs declarations) is also an integral part of this international service.

The choice of service depends on the urgency of the shipment and the allocated budget. Deprisa thus offers the necessary flexibility to adapt to various shipments, from simple non-urgent mail to international express parcels requiring priority handling. For example, an individual wishing to send a non-urgent parcel will favor the economical standard service, while a company needing to send important documents urgently will turn to the express option or next-day service.

Factors influencing shipping costs

Shipping costs at Deprisa depend on several factors, including the weight and dimensions of the parcel, the origin and destination, as well as the type of service selected. Deprisa offers competitive rates tailored to a wide range of shipping needs, but it is important to consider all these variables when estimating the cost of transport. To obtain a precise and up-to-date quote, it is advisable to contact Deprisa directly or use the online rate calculator available on its official website.

For example, a heavier or bulkier parcel will incur higher shipping fees due to the space and weight mobilized during transport. Similarly, sending a package to a distant or international destination incurs additional costs related to fuel and possible customs duties, compared to a local delivery. Finally, choosing an express or priority service involves a higher rate in exchange for a reduced transit time. Note that the price calculation takes into account the actual or volumetric weight of the parcel (whichever is higher), in accordance with industry practices. Additionally, extra options (such as additional insurance for the declared value or home pickup) may also affect the final cost of the shipment.

Steps to ship a parcel efficiently

To send a parcel or document via Deprisa, several simple steps should be followed:

  • Preparing the shipment: Ensure that the content is properly packaged and protected. Deprisa advises using sturdy packaging suitable for the size of the item, with padding if necessary. Also, check that the item is not prohibited or restricted by shipping regulations.
  • Choosing the service and estimating the rate: Select the type of Deprisa service that meets your needs (standard, express, etc.) based on urgency and budget. You can use the online rate calculator or contact a Deprisa agent to get a shipping cost estimate by providing the details of your shipment (weight, dimensions, destination).
  • Dropping off the parcel or pickup: Drop off your parcel at one of Deprisa's shipping points (agency, partner office, or authorized counter) or schedule a pickup by a courier if this service is available. A shipping label will be generated, containing the tracking number assigned to your shipment.
  • Tracking the shipment: Keep the tracking number provided by Deprisa. This number allows you to track the progress of the parcel in real-time via Deprisa's website or mobile app (see the Shipment Tracking section). You can view status updates at each stage of the journey.
  • Delivery to the recipient: The parcel is delivered to the recipient's address. Generally, a signature may be required upon receipt to confirm delivery. Once the parcel is handed over, the tracking status changes to "Delivered" and the shipment is closed in Deprisa's system. In case of an anomaly (significant delay, damaged or undelivered parcel), the sender or recipient can contact Deprisa's customer service with the tracking number to open an investigation and find a solution.

Using the online tracking system

Each shipment entrusted to Deprisa is associated with a unique tracking number. This tracking code generally consists of a series of alphanumeric characters whose exact format may vary depending on the nature of the shipment and the country of origin. In general, it combines letters and numbers, sometimes other symbols, to form a reference of about 10 to 20 characters.

Once the parcel is taken over by Deprisa, this tracking number can be used on the carrier's online tracking portal or mobile app. By entering this code, customers obtain real-time updates on the position of their shipment, the delivery status, and the estimated delivery date. These tracking tools offer complete transparency at each stage of transit, allowing shippers and recipients to stay informed and reassured about the progress of their parcel to the final destination.

In practice, the shipping cycle of a parcel via Deprisa involves several key phases. First, the parcel is taken over and integrated into the carrier's network. It then transits through one or more sorting and forwarding centers, where it may be temporarily stored and redirected based on its destination. Once it arrives in the destination region, the package is handed over to a local distribution service for the final delivery phase. Finally, the parcel is delivered to the recipient, thus closing the shipping process. Each of these steps corresponds to a specific tracking status updated in the system, informing shippers and recipients in real-time about the progress of the shipment.

Company evolution and growth

With a history spanning several decades, Deprisa has grown from a small local courier company, founded in Colombia in 1948, to a logistics pillar in Latin America. Subsequently, Deprisa joined the Avianca group (the country's main airline), which allowed it to leverage the latter's air connections and strengthen its international expansion. Over time, the company has continuously expanded and diversified its activities to offer a full range of transport services and logistics solutions to an ever-growing international clientele. Today, the company combines its long-standing heritage with modern logistics solutions to continue serving its customers effectively worldwide.

Main logistics business sectors

Within Deprisa, several specialized units work seamlessly together to cover the different aspects of transport and logistics. Among the company's main areas of activity are:

  • Express courier and parcel delivery: This division is dedicated to the fast and secure shipment of parcels, both nationally and internationally. With advanced tracking systems and an extensive network of delivery agents, Deprisa ensures that packages reach their destination quickly.
  • Freight transit: Deprisa offers comprehensive solutions for the transport of goods by air, sea, and land. It handles freight of all sizes, whether it's a pallet of goods or several full containers, and organizes transport via cargo flights, ships, or specialized trucks as needed.
  • Supply chain management: To meet the complex demands of modern supply chains, Deprisa offers customized solutions for supply chain management. This includes, for example, warehouse and inventory management, replenishment planning, and distribution flow optimization.
  • E-commerce logistics: Aware of the rise of e-commerce, Deprisa has set up a unit dedicated to the specific needs of online sellers. This team manages order processing, inventory tracking, and last-mile logistics. Deprisa can also handle returns management and send tracking notifications to end buyers, helping online merchants streamline their operations and meet their customers' high delivery expectations.

Thanks to this organization into specialized units, Deprisa can adapt to all scales of shipment. The company is thus capable of handling both a one-time shipment for an individual and managing complex logistics operations for large companies, while maintaining a high and consistent level of service quality across the entire supply chain.

Global expansion and geographical coverage

Initially established in Colombia, Deprisa has gradually internationalized and now operates in many countries around the world. The main geographical areas where the company is present include:

  • Colombia: The birthplace and headquarters of Deprisa, Colombia remains a key market for the company. Deprisa has a vast network of offices, warehouses, and distribution centers there, allowing it to serve both major cities and more remote regions of the country.
  • Latin America: The group has strategically expanded its footprint across Latin America, with operations in countries such as Argentina, Brazil, Chile, Ecuador, Mexico, Peru, and Venezuela. This dense regional network allows Deprisa to offer seamless and integrated logistics solutions in many countries in the area.
  • United States: To meet the growing demand for shipments between Latin America and North America, Deprisa has established itself in the United States, particularly in strategic metropolises such as Miami, Houston, and Los Angeles. This American presence ensures efficient commercial links and deliveries between the two continents.
  • Europe and Asia: Beyond the Americas, Deprisa has also developed its network in Europe and Asia. The company has established offices and partnerships in countries such as Spain, China, and Singapore, facilitating international trade and strengthening its transport capabilities on a global scale.

Thanks to this global presence, Deprisa effectively connects markets located on different continents and offers truly global logistics solutions to its clientele. Each year, this global logistics network enables Deprisa to transport a considerable volume of shipments and actively contribute to commercial exchanges in the markets served.

Note: The divisions and locations mentioned above are subject to change. Deprisa continues to develop and expand its services to adapt to the changing needs of its clientele and the evolving global transport industry.

Thus, thanks to its experience, global network, and diverse services, Deprisa has established itself as a major player in the parcel delivery sector. The company continues to evolve with market needs while maintaining a high level of service quality and transparency for its customers. The table below presents the main tracking statuses used by Deprisa, reflecting each stage of a shipment's transit.

Key steps in parcel tracking

Status Description
Shipment created The shipment has been registered in Deprisa's system and the parcel is awaiting pickup
Parcel picked up The parcel has been collected by Deprisa and has left the point of origin to be integrated into the delivery network
In transit The parcel is being transported through Deprisa's transport network to its destination
In warehouse The parcel is in a Deprisa sorting center or intermediate warehouse, awaiting the next stage of its shipment
Customs clearance in progress The parcel is undergoing customs clearance by the destination country's authorities, a mandatory step before continuing delivery
Arrived at destination center The parcel has arrived at the distribution center in the destination area and is ready for the final delivery phase
Out for delivery The parcel is on its way to the recipient's address, handled by a delivery person for the final delivery
Unsuccessful delivery attempt The delivery person went to the recipient's address but could not deliver the parcel (for example, due to the recipient's absence). The shipment will be redirected or a new delivery will be scheduled
Delivered The parcel has been delivered and handed over to the final recipient