Deprisa tracking

What is Deprisa?

Deprisa is one of the leading courier and logistics companies in Colombia, specializing in the transport of parcels, documents and goods at both national and international levels. Founded in September 1996 when the Colombian Ministry of Communications granted Avianca a license for specialized courier transportation, Deprisa quickly became an indispensable player in the logistics sector in Latin America. The name "Deprisa," which means "quickly" in Spanish, perfectly reflects the company's mission: to offer fast, reliable delivery solutions tailored to its customers' needs.

Deprisa is an integral part of the Avianca Group International Limited, one of the most important air transport conglomerates in Latin America. This strategic membership allows Deprisa to benefit from Avianca's considerable air infrastructure, including its air links to numerous domestic and international destinations. The company's headquarters is located in Bogotá, the capital of Colombia, from where it coordinates all its logistics operations across the country and beyond its borders.

Deprisa's history is closely linked to that of Avianca, a century-old airline founded in 1919 and considered the second-oldest airline still in operation. Avianca's postal and courier services date back to its first mail flights between Barranquilla and Puerto Colombia in 1919. This long tradition of transporting mail and parcels allowed Deprisa to build on decades of logistics expertise when it was formally established in 1996.

• Date of establishment: September 1996, following Avianca's acquisition of a specialized courier license
• Parent company: Avianca Group International Limited, one of the leading air transport groups in Latin America
• Headquarters: Bogotá, Colombia
• Positioning: Leader in express courier and logistics in Colombia with growing international presence
• International partner: United Parcel Service (UPS) since 2011 for international shipments

Over the years, Deprisa has significantly diversified its activities to meet growing market demands. The company has expanded beyond simple parcel delivery to offer a comprehensive range of logistics services including air, sea and ground freight transit, supply chain management, and specialized e-commerce solutions. In 2006, Deprisa obtained ISO 9001:2000 certification for the transport of domestic and international shipments, demonstrating its commitment to service quality.

The company's development accelerated through several strategic acquisitions and partnerships. In 2009, Deprisa acquired Latin Logistics (Avianca Express) to expand its courier services to the United States, Spain, Canada, Panama and other countries. The major alliance with UPS in 2011 marked a decisive turning point, allowing Deprisa to offer truly global coverage to its customers. In 2012, the inauguration of the operations hub in Bogotá, which connects approximately 90% of shipments transported in Colombia, strengthened the company's dominant position in the national market. More recently, in 2015, Deprisa expanded its presence in Central America with Avianca Express products and services, and in 2017, the company entered the 3PL (Third Party Logistics) model, becoming a provider of complete supply chain logistics solutions.

What countries does Deprisa deliver to?

Deprisa has particularly extensive geographic coverage, both at the Colombian national level and on an international scale. In Colombia, the courier serves the entire territory with a presence in all departments, covering capital cities, municipalities and the most remote rural areas. This exceptional capillarity makes Deprisa the reference courier for domestic shipments in Colombia, with more than 740 destinations served across the country.

Deprisa's national coverage is supported by a dense network of more than 180 sales points distributed throughout Colombian territory. These contact points include own agencies, partner offices and counters in shopping centers, allowing customers to easily drop off or pick up their parcels. Major Colombian cities such as Bogotá, Medellín, Cali, Barranquilla, Cartagena and Bucaramanga benefit from particularly dense coverage with numerous agencies and optimized delivery times.

• Colombia: Complete national coverage with over 740 destinations, including all departmental capitals, municipalities and rural areas
• Latin America: Operational presence in several countries in the region including Ecuador, Peru, Venezuela, Mexico, Argentina, Brazil and Chile
• Central America: Expansion since 2015 with Avianca Express services covering the main countries in the region
• United States and Canada: Complete coverage thanks to the UPS alliance, with strategic hubs in Miami, Houston and Los Angeles
• Europe: Deliveries to all major European countries, with strengthened presence in Spain
• Asia: Service to major Asian cities via the UPS network, particularly in China and Singapore

Internationally, Deprisa relies on its strategic alliance with UPS, the American express courier giant, to offer exceptional worldwide coverage. This collaboration allows Deprisa to deliver parcels to more than 220 countries and territories around the world. Colombian customers can send their documents and parcels to any destination on the globe with the guarantee of complete tracking and controlled delivery times. UPS, with its fleet of over 500 aircraft and a ground fleet of over 93,000 vehicles, ensures a capacity to deliver nearly 15 million parcels per day globally.

For shipments to the United States and Canada, Deprisa offers particularly high-performing services with delivery times between 1 and 6 days depending on the service level chosen. Europe and Asia are also well served, with delivery times of 2 to 3 business days to the main cities on these continents. The Andean region (Ecuador, Peru, Bolivia) benefits from privileged connections given geographic proximity and regional trade agreements. The company has also developed specific partnerships to serve Africa and the Middle East, thus completing its truly worldwide coverage.

What are Deprisa's delivery services and timeframes?

Deprisa offers a complete range of delivery services designed to meet the varied needs of its customers, from individuals to large companies. Each service is distinguished by its delivery times, geographic coverage and specific conditions. The Colombian courier has developed over the years a portfolio of logistics solutions allowing the processing of both urgent shipments and economical shipments, with particular attention paid to the reliability and traceability of each parcel.

Deprisa's national services cover the entire Colombian territory with delivery times varying from a few hours to several days depending on the urgency of the shipment and the destination. The Deprisa Aeropuerto service is the company's premium offering, allowing delivery in just 150 minutes after parcel deposit for destinations served by airports. This option is particularly popular for urgent documents and parcels requiring immediate handling.

• Deprisa Aeropuerto: Premium service with delivery in 150 minutes after deposit, ideal for extremely urgent shipments between airports. Maximum weight of 80 kg per package unit
• Deprisa 9AM: Guaranteed delivery before 9 am the next morning for priority national shipments. National coverage with a maximum weight of 80 kg
• Deprisa Plus: Express service with delivery in 1 business day across the Colombian territory. Maximum authorized weight of 50 kg
• Deprisa Estándar: Standard service with delivery times of 1 to 5 business days depending on destination. Maximum weight of 100 kg, ideal for non-urgent shipments
• Deprisa Mercancías: Service dedicated to bulky goods with a maximum weight of 150 kg and delivery times of 2 to 3 days
• International express delivery: In partnership with UPS, delivery in 1 to 2 business days to the United States, Canada and major European and Asian cities
• International standard delivery: Delivery times of 3 to 4 business days to major international destinations

For domestic shipments in Colombia, typical delivery times vary considerably depending on the service chosen and the recipient's location. A standard shipment between two major cities like Bogotá and Medellín will generally be delivered in 1 to 2 business days, while a parcel intended for a remote rural area may require up to 5 business days. Express services allow delivery between 6 and 72 business hours across the Colombian territory, offering great flexibility to shippers according to their time and budget constraints.

Deprisa's international services benefit from UPS's global infrastructure to guarantee competitive delivery times to all destinations. Shipments to the United States and Canada generally arrive in 3 to 5 business days with standard service, or in 1 to 2 business days with premium service. Europe and Asia are served with similar delivery times to major metropolitan areas. Options for delivery before noon or before 9 am are available for certain destinations, allowing companies to meet strict time constraints.

Regarding weekend and holiday deliveries, Deprisa offers extended hours at its main agencies, with some sales points open on Saturdays. However, home deliveries are primarily made Monday to Friday during business days. For extremely urgent shipments requiring weekend delivery, it is recommended to contact Deprisa's customer service directly to explore available options depending on the destination.

What are Deprisa's rates and maximum dimensions accepted?

Deprisa's shipping rates are based on several combined criteria allowing the calculation of the final cost of each shipment. The main factors influencing the price are the weight of the parcel (actual or volumetric, whichever is higher), the dimensions of the packaging, the distance between the origin and destination, and the type of service selected. This pricing approach, consistent with express transport industry standards, allows the cost to be adapted to the service actually rendered.

Volumetric weight, also called dimensional weight, is calculated according to standards established by the International Air Transport Association (IATA). This method takes into account the space occupied by the parcel in transport vehicles rather than just its physical weight. Thus, a light but voluminous parcel will be billed according to its volumetric weight if this is greater than its actual weight. This common practice in the logistics sector allows the actual cost of transportation to be reflected for shipments of varying sizes and weights.

• Maximum national weight: Up to 150 kg for Deprisa Mercancías service, 100 kg for Deprisa Estándar, 80 kg for Deprisa 9AM and Deprisa Aeropuerto, 50 kg for Deprisa Plus
• Maximum international weight: 50 kg per waybill for shipments abroad
• Maximum international dimensions: The sum of all sides (Length + Width + Height) cannot exceed 300 centimeters
• Maximum dimension per side: 150 cm maximum for a single side in certain services
• Standard dimensions: For certain services, 120 cm maximum for one side and 175 cm for the sum of three sides
• Maximum commercial value: $2,000 USD for imports and $5,000 USD for exports (declared value)

Deprisa's rates vary significantly depending on the type of shipment and destination. For domestic shipments in Colombia, prices start from a few thousand Colombian pesos for documents and small parcels, and increase proportionally with weight and distance. The Deprisa Plus service, offering one-day delivery, displays rates starting from approximately 4,970 COP for the lightest shipments. Premium services like Deprisa Aeropuerto or Deprisa 9AM command higher rates due to their guaranteed timeframes and priority handling.

For international shipments, rates depend heavily on the destination zone and the weight of the shipment. Shipments to the United States and Europe are generally more expensive than those to neighboring Latin American countries. Insurance on declared value represents an additional cost of approximately $5 USD for each $100 USD increment of insured value. Customs duties and import taxes in the destination country remain the responsibility of the recipient, unless otherwise specified when ordering.

Deprisa makes available to its customers an online rate calculator on its official website, allowing an accurate estimate of the shipping cost based on the specific characteristics of each parcel. Professionals and companies making regular shipment volumes can benefit from negotiated rates and favorable commercial terms by establishing a contract with the courier. To obtain a personalized quote, it is recommended to contact a Deprisa commercial advisor directly.

What are Deprisa's delivery options?

Deprisa offers several delivery modalities allowing adaptation to the preferences and constraints of each recipient. The company has developed a range of flexible options aimed at maximizing the chances of successful parcel delivery while offering optimal comfort to customers. These alternative delivery methods reflect the evolution of Colombian and international consumer expectations in last-mile logistics.

Home delivery is the most common and most requested option by Deprisa customers. The parcel is sent directly to the address indicated by the shipper, whether a private residence or business premises. As a rule, a signature is required upon receipt to confirm proper delivery of the parcel to the recipient or an authorized person. This procedure ensures complete traceability of the shipment to its final destination.

• Home delivery: Direct delivery to the recipient's address with signature upon receipt. Standard option included in all Deprisa services
• Deprisa agency delivery: Option to pick up the parcel at one of the many Deprisa agency locations distributed throughout Colombian territory
• Partner sales point delivery: Pickup at a partner business or office for greater schedule flexibility
• Delivery rescheduling: In case of recipient absence, possibility to reschedule the delivery attempt to a later date
• Courier pickup: Parcel pickup service directly from the shipper's address, available in major urban areas
• Tracking notifications: SMS or email alerts informing the recipient of parcel progress and imminent delivery

For customers preferring to pick up their parcels themselves, Deprisa has an extensive network of sales points and agencies throughout Colombia. More than 180 contact points allow recipients to collect their shipment at their convenience, often with extended hours including Saturdays. This option is particularly popular with people having work schedules incompatible with home delivery slots or living in areas where access may be difficult for delivery personnel.

In case of unsuccessful delivery attempt, particularly when the recipient is absent, Deprisa generally makes one or more new attempts depending on the service chosen. The recipient is informed of the failed attempt and can then reschedule delivery to a date that suits them or opt for agency pickup. This flexibility significantly reduces the number of parcels returned to the shipper due to non-delivery.

The home pickup service is a valuable option for shippers unable to visit an agency. A Deprisa courier will visit the indicated address to pick up the parcel previously prepared and packaged. This service is available in major urban areas of Colombia and can be scheduled online or by phone. Additional fees may apply depending on location and the volume of shipments involved.

What should I do if my Deprisa parcel is lost or damaged?

In case of a problem with a Deprisa shipment, whether it is a loss, significant delay or damage discovered upon receipt, the company has established procedures to handle claims and support its customers toward a satisfactory resolution. Incident management is an integral part of Deprisa's customer service, which commits to examining each claim with diligence and proposing solutions adapted to each situation.

Upon discovery of a problem, it is essential to act quickly to preserve your rights. For a damaged parcel, the recipient must absolutely make reservations when receiving, ideally on the delivery form or any document handed over by the delivery person. These written reservations are crucial for the claims process. If the packaging shows visible signs of deterioration, it is also advisable to take photographs before even opening the parcel.

• Timeframe for reporting a damaged parcel: Within 48 hours of receipt for apparent damage, with reservations made at time of delivery
• Timeframe for reporting a lost parcel: Within 30 days of shipment, by contacting customer service with the tracking number
• Documents to provide: Copy of shipping form, invoice proving the value of contents, photographs of damage if applicable, and any relevant document
• Claims channel: Online form on deprisa.com website, by phone to customer service, or at a Deprisa agency
• Claim tracking: Ability to check the status of your claim through Deprisa's dedicated portal

To initiate a claim, the customer can use several channels provided by Deprisa. The online form available on the official website allows submission of a request with all supporting documents. It is also possible to contact customer service by phone at the free national line 01 8000 519393 or at (601) 405 1405 from Bogotá. Deprisa agencies also welcome customers wishing to file a claim in person, with the assistance of an advisor.

Insurance on declared value represents essential protection for valuable shipments. When shipping, the customer can declare the actual value of the contents and obtain insurance coverage for approximately $5 USD for each $100 USD increment of declared value. In case of verified loss or damage, this insurance allows recovery of compensation corresponding to the declared value, provided that required documentation is presented. For uninsured shipments or shipments insured by default, compensation is generally limited and calculated according to the courier's general terms and conditions.

The timeframes for processing claims vary depending on the complexity of the file and the nature of the reported problem. Deprisa nonetheless commits to acknowledging receipt of each claim and keeping the customer informed of the investigation's progress. For lost parcels, a thorough investigation is conducted within the logistics network to locate the shipment or determine the circumstances of its disappearance. Cases resulting in compensation are generally settled within a few weeks after claim acceptance.

Does Deprisa handle international shipments and customs procedures?

Deprisa offers a complete range of services for international shipments, allowing its Colombian customers to send documents and parcels to more than 220 countries and territories worldwide. Through its strategic alliance with UPS established in 2011, the company benefits from first-class global logistics infrastructure to forward shipments to all destinations, from the most accessible cities to the most remote regions of the world.

Deprisa's international shipping services come in several priority levels adapted to different urgency and budget needs. The Premium service allows you to send documents or parcels to the United States, Canada and major metropolitan areas in Europe and Asia with guaranteed delivery in 1 to 2 business days before noon. The Standard service offers 3 to 4 business day delivery times to these same destinations, with a more economical rate while maintaining complete shipment tracking.

• International coverage: More than 220 countries and territories served via the UPS partnership
• Delivery times to the United States and Canada: 1 to 2 business days with Premium service, 3 to 4 days with Standard service
• Delivery times to Europe and Asia: 2 to 3 business days to major cities with Premium service
• Maximum export value: $5,000 USD declared value per shipment
• Maximum import value: $2,000 USD commercial value per shipment
• Maximum international weight: 50 kg per waybill

The management of customs procedures is an integral part of Deprisa's international services. For each shipment crossing a border, the courier ensures the preparation and submission of required customs documents, facilitating customs clearance in the destination country. Customs declarations, commercial or pro forma invoices, and other supporting documents are handled by Deprisa's specialized teams in coordination with the relevant customs authorities.

Regarding customs duties and import taxes, it is important to distinguish between different responsibilities. Customs duties, VAT and other taxes applicable in the destination country are generally the responsibility of the recipient, unless the shipper has opted for Delivered Duty Paid (DDP) delivery where these fees are prepaid. Deprisa informs its customers of any additional fees that may apply depending on the nature of goods and the destination country. For personal imports to Colombia from the United States, a favorable rule applies: any purchase under $200 USD is exempt from VAT and import duties.

Deprisa's FlyBox service is a particularly convenient solution for online shopping from abroad. This virtual locker allows customers to obtain free of charge a United States address (Miami) or Spain (Madrid) to receive their purchases made on international e-commerce sites. Parcels are then consolidated and shipped to the customer's address in Colombia, with simplified customs procedures management. The service also offers a loyalty program allowing the accumulation of Avianca miles at the rate of one mile for each dollar of shipping fees.

Export and import restrictions vary by country and the nature of goods transported. Deprisa prohibits the transport of certain dangerous, illegal or regulated items in accordance with international transport standards and local legislation. Before shipping goods internationally, it is advisable to verify with Deprisa that the intended contents are authorized for transport and import to the destination country. Additional delays related to customs clearance can vary from a few hours to several days depending on controls performed by customs authorities.

How to contact Deprisa?

Deprisa provides its customers with several communication channels to answer their questions, process their requests and resolve any problems related to their shipments. The company's customer service is available via phone, email, online chat and social media, thus offering maximum accessibility to all users according to their communication preferences.

Phone contact remains the most direct way to reach a Deprisa advisor and obtain an immediate answer to your questions. The company has a free national line accessible from anywhere in Colombia, as well as direct numbers in the country's main cities. Phone advisors can assist customers with parcel tracking, claims, quote requests and any other questions related to Deprisa services.

• Free national line: 01 8000 519393, accessible from anywhere in Colombia
• Alternative free line: 01 8000 189840
• Bogotá phone: (601) 405 1405 or 57 1 5877 700
• Medellín phone: 01 8000 519 393
• Cali phone: 57 2 4875 551
• Phone hours: Monday to Friday 7:00 am to 7:00 pm, Saturday 8:00 am to 4:00 pm
• Email: [email protected] or via the contact form on the website
• Online chat: Available on deprisa.com website

Deprisa's official website (www.deprisa.com) offers several self-service tools allowing customers to manage their shipments independently. The tracking portal allows you to check the progress status of any parcel by simply entering the tracking number. A rate calculator helps estimate the cost of a shipment based on its characteristics. The online contact form allows you to submit questions or claims with the ability to attach supporting documents. A case tracking system also allows you to check the progress of claims already filed.

Deprisa physical agencies are another privileged contact point for customers preferring face-to-face interaction. With more than 180 sales points distributed throughout Colombian territory, it is generally easy to find an agency nearby. Hours vary by location, but most agencies are open Monday to Friday from 8:00 am to 6:00 pm and Saturday morning. Some agencies located in shopping centers offer extended hours, sometimes including Sunday.

For businesses and professional clients, Deprisa offers dedicated commercial contacts capable of supporting specific logistics needs and negotiating favorable terms for regular shipment volumes. These commercial advisors can be reached via the professional form on the website or directly at an agency to establish a business partnership with Deprisa.

Understanding tracking statuses

When you track a Deprisa parcel online, different statuses may appear reflecting each stage of your shipment's journey from deposit to final delivery. Deprisa's tracking system updates these statuses in real time, allowing shippers and recipients to stay informed of their parcel's progress through the logistics network. Here are the main statuses and their meaning: