Day & Ross tracking

What is Day & Ross?

Day & Ross is one of North America's largest freight carriers and logistics providers. Founded in 1950 in Hartland, New Brunswick, by Elbert Day and Walter Ross, the company started with a single truck transporting potatoes from New Brunswick to Quebec. At a time when rail transport dominated the freight industry, betting on trucking represented a bold gamble that proved profitable over the decades.

Day & Ross's history is closely linked to that of McCain Foods, the Canadian food processing giant also based in New Brunswick. From the late 1950s onward, McCain Foods became one of the carrier's principal clients. Facing McCain's rapid expansion and the growing logistical needs that came with it, the McCain family acquired a majority stake in Day & Ross in 1966, making the transportation company a full subsidiary of McCain Foods Limited. This integration within a solid industrial group provided Day & Ross with the financial stability and long-term vision essential to its growth.

Under McCain's leadership, Day & Ross experienced remarkable expansion. By the late 1960s, the company's fleet already comprised approximately 800 trucks, positioning the carrier as one of the sector's most prosperous players in Canada. Over the following decades, Day & Ross pursued strategic acquisitions to broaden its service offerings and expand its geographic coverage. Among important milestones was the acquisition of Sameday Worldwide in 1992, enabling the company to diversify into expedited delivery and express courier services. In 2007, an exclusive partnership with U.S. carrier R+L Carriers opened the door to cross-border services to the United States.

The 2010s saw a wave of acquisitions that significantly strengthened Day & Ross's presence in the North American market. The company notably integrated REI Logistics and Korten Quality Systems in 2017, Stonehammer Transport in 2018, and A&S Kinard and Buckler Transport in 2019. These operations enriched the service portfolio and increased the group's operational capacity. In 2020, Day & Ross underwent a brand unification, consolidating all its specialized divisions under a single identity to simplify its offering and strengthen its market visibility.

• Founded: 1950, in Hartland, New Brunswick, Canada
• Founders: Elbert Day and Walter Ross, two visionary local entrepreneurs
• Parent Company: McCain Foods Limited, a world-renowned Canadian food processing group
• Headquarters: Hartland, New Brunswick, Canada, where the company maintains its historical roots
• Workforce: More than 7,500 employees, drivers, and owner-operators across North America
• Infrastructure: More than 240 facilities including terminals, warehouses, and offices in Canada and the United States
• Fleet: More than 5,500 trucks and approximately 9,150 trailers of various types

Today, Day & Ross has established itself as Canada's leading LTL carrier, with direct coverage of more than 90% of Canada's population. The company is regularly recognized as one of Canada's best-managed companies and has ranked among the best employers for women in the transportation sector since 2018. This dual recognition demonstrates exemplary management and a commitment to diversity and inclusion in a traditionally male-dominated sector.

In which countries does Day & Ross deliver?

Day & Ross operates primarily in North America, with particularly strong presence in Canada and extensive coverage in the United States and Mexico. The carrier's network has been built to meet the needs of companies shipping goods across the North American continent, whether domestic Canadian shipments, cross-border deliveries to the United States, or longer international shipments.

In Canada, Day & Ross has exceptional logistics infrastructure that enables it to serve the entire national territory. With terminals established in each Canadian province, from British Columbia in the west to the Maritime provinces in the east, the carrier ensures direct coverage of more than 90% of Canada's population. Major metropolitan areas such as Toronto, Montreal, Vancouver, Calgary, and Ottawa are particularly well served, with regular connections and optimized transit times. More remote regions also benefit from the Day & Ross network, thanks to a network of regional terminals that enable reaching the country's most isolated communities.

For cross-border shipments between Canada and the United States, Day & Ross relies on a strategic exclusive partnership with R+L Carriers, one of the largest LTL transportation networks in the United States. This partnership enables complete coverage of U.S. territory, from major east coast cities such as New York and Boston to west coast metropolitan areas such as Los Angeles and Seattle, and key central hubs. Customs clearance is handled through seven strategic border crossings between Canada and the United States, ensuring smooth cross-border operations.

• Canada: Complete coverage of all ten provinces and three territories, with terminals in each province and direct service to more than 90% of the population
• United States: Complete coverage of all 50 states via partnership with R+L Carriers, with customs clearance at seven border crossings
• Mexico: Services available to Mexico via local logistics partners for shipments requiring transit to that country
• International: Air and ocean freight services to major global destinations via Day & Ross's logistics division

Beyond North America, Day & Ross also offers international logistics services for companies needing to ship goods to other continents. As a licensed non-vessel-operating ocean carrier and member of the Canadian International Freight Forwarders Association, the company provides ocean freight solutions to major global destinations. Similarly, as an air cargo agent authorized by the International Air Transport Association, Day & Ross can arrange international airfreight shipments. These services include customs brokerage management, import-export documentation, and cargo insurance, enabling clients to benefit from a complete end-to-end logistics solution.

What are Day & Ross's services and delivery times?

Day & Ross offers a complete range of transportation and logistics services tailored to the varied needs of its professional and commercial clientele. The company is structured around several specialized divisions that address the needs of large industrial enterprises as well as online retailers seeking to deliver directly to their customers.

LTL freight transportation constitutes Day & Ross's core historical business. Intended for shipments weighing between 68 kg and 9,000 kg, less-than-truckload transportation enables companies to ship goods without chartering a full truck. Day & Ross is Canada's leading LTL carrier, with regional expertise combined with national coverage that guarantees reliable delivery times across the entire territory. Delivery times for domestic Canadian shipments typically range from 1 to 5 business days depending on the distance between origin and destination, with expedited services allowing this transit to be reduced to 1 to 3 days for urgent shipments.

For companies with larger transportation needs or time-sensitive goods, Day & Ross offers full truckload services. This type of service is particularly suited to large shipments requiring exclusive use of a truck, guaranteeing direct transport without intermediate transshipment. Options include standard 16-meter enclosed trailers, temperature-controlled trailers for perishable or cold-sensitive products, and flatbed semi-trailers for oversized or out-of-gauge cargo.

• Standard LTL service: 1 to 5 business days in Canada depending on distance, ideal for shipments of 68 kg to 9,000 kg
• Expedited LTL service: Reduced to 1 to 3 business days for urgent shipments requiring priority delivery
• Full truckload: Transit time varies depending on distance, generally faster due to absence of transshipment
• Canada-USA cross-border service: Transit time varies depending on final U.S. destination, including customs clearance time
• Home delivery: Delivery times adapted to residential constraints, with possibility of scheduled delivery

The Commerce Solutions division, now rebranded as Home Delivery, specializes in direct delivery to consumers. This service builds on the expertise of Sameday Worldwide, acquired in 1992, and addresses the growing needs of e-commerce. Day & Ross excels particularly in delivering bulky and oversized items such as furniture, mattresses, sports equipment, appliances, large-format televisions, and recreational equipment. Seven service levels are available to accommodate different client requirements, from simple threshold drop-off to delivery with installation.

For companies with regular and predictable transportation needs, Day & Ross offers dedicated fleet services. This offering consists of providing vehicles and assigned drivers operating exclusively for a client's account, with equipment that can display the client's colors. This type of service is particularly suited to supply shuttles between plants, regular distribution circuits, or any other operation requiring guaranteed transportation capacity and increased operational control.

Finally, Day & Ross's logistics division offers comprehensive supply chain management services. These services include warehouse management, quick transshipment, organization of multimodal transport including air and ocean freight, and freight brokerage. This offering enables companies to entrust their entire logistics flow to a single partner, thereby simplifying their supply chain management.

What are Day & Ross's rates and maximum dimensions accepted?

Day & Ross applies a pricing policy based on several factors that reflect the characteristics of each shipment. As with most professional freight carriers, prices vary depending on weight, dimensions, freight class, distance to be traveled, and additional services requested. The company offers online tools enabling shippers to obtain instant quotes and compare different service options.

Day & Ross's LTL pricing system relies on the national freight classification, an industry standard that assigns a class to each product type based on its density, ease of handling, liability, and stowability. Shipments are billed according to actual weight or dimensional weight, whichever is greater. It is important to note that the weight of packaging materials, particularly pallets, is included in the billable weight of the shipment.

Regarding maximum dimensions and weight, Day & Ross accepts a wide range of shipments suited to the various services offered. For threshold-level home delivery service, individual packages must not exceed 68 kg and maximum dimensions are 76 x 76 x 183 cm. If the package must be carried rather than rolled on a cart, unit weight must not exceed 34 kg. For shipments exceeding these limits, special handling can be arranged for an additional fee.

• Standard LTL service: Shipments of 68 kg to 9,000 kg accepted, with pricing based on freight class and distance
• Threshold delivery: Maximum 68 kg per piece, dimensions not exceeding 76 x 76 x 183 cm
• Carried items: Maximum 34 kg per piece if the item must be carried rather than rolled
• Canada flatbed service: Up to 30,800 kg for heavy cargo
• USA flatbed service: Up to 19,000 kg due to U.S. regulations
• Oversized cargo: Items wider than 244 cm or taller than 254 cm accepted on specialized equipment

Day & Ross is also licensed to transport hazardous materials in compliance with Canadian and U.S. regulations. Chemicals, flammable substances, and other regulated materials can be shipped subject to compliance with appropriate documentation and packaging procedures. Additional fees typically apply for this type of shipment due to compliance and special handling requirements.

Accessory charges constitute an important component of final pricing. Day & Ross charges additional services such as liftgate delivery, limited access for difficult-to-reach addresses, signature confirmation for packages requiring receipt confirmation, or customs processing fees for cross-border shipments. For deliveries made on weekends or holidays, a supplement of $60 Canadian per hour applies with a minimum of 4 hours billed. These accessory fees are clearly detailed on invoices to ensure complete transparency.

What are Day & Ross's delivery options?

Day & Ross offers a variety of delivery options designed to adapt to the constraints and preferences of recipients, whether commercial enterprises or individuals. The company has developed its expertise in residential delivery to meet the growing requirements of e-commerce, while maintaining its traditional services for businesses.

Standard commercial delivery constitutes the basic service for shipments to businesses. Goods are routed to the recipient's business address during normal business hours. This service is optimized for loading docks and receiving areas equipped with equipment where goods can be efficiently unloaded using a pallet jack or forklift. For businesses without such equipment, a liftgate service can be added for an additional fee.

Residential delivery represents a Day & Ross specialty, particularly through its Home Delivery division. The company is recognized as an expert in delivering bulky and oversized items to homes. Whether the recipient lives in an apartment, a single-family home, or an office located in a residential area, Day & Ross has the resources and expertise necessary to complete the delivery. Seven service levels are offered to meet different client and recipient needs.

• Threshold delivery: Package is deposited at the front door or first accessible entry point, ideal for light and medium-sized items
• Room of choice delivery: Delivery personnel bring the item to the room designated by the client, particularly useful for furniture and large appliances
• Delivery with unpacking: In addition to placement, delivery personnel remove packaging and take it away for disposal
• Delivery with installation: Certain items can be assembled and installed by the delivery team according to manufacturer specifications
• Item exchange: When delivering a new item, delivery personnel can collect the old equipment for return
• Goods return: Collection service for items customers wish to return

Day & Ross also offers scheduled delivery options for recipients wishing to be present when their package is received. This service is particularly appreciated for valuable items or those requiring verification upon delivery. Clients can choose a delivery time window and receive notifications to inform them of the driver's imminent arrival.

For commercial shipments, the terminal hold option allows recipients to pick up their goods directly at a Day & Ross center. This solution is practical for businesses located near a terminal or those wishing to avoid final delivery charges. Goods are kept secure until pickup by the customer.

Deliveries on weekends and holidays are possible for an additional fee. This service addresses the needs of businesses operating continuously or individuals who can only receive packages outside normal business hours. The supplement of $60 Canadian per hour with a minimum of 4 hours reflects the additional operational costs associated with these non-standard delivery time slots.

Day & Ross's notification system keeps recipients informed of their delivery progress. Email or telephone alerts can be configured to signal key stages of transit, from initial pickup to final delivery. These notifications enable recipients to anticipate package arrival and organize accordingly.

What should I do if my Day & Ross package is lost or damaged?

In case of problems with a Day & Ross shipment, whether a lost, damaged, or short package, there is a structured claims procedure enabling shippers and recipients to assert their rights. Day & Ross is committed to processing claims promptly and responding within reasonable timeframes.

The first step in case of visible damage is to carefully inspect the integrity of the external packaging at the time of delivery. If the packaging or protective plastic film shows signs of damage, it is imperative to note all anomalies on the bill of lading or delivery slip before signing. This documentation at the time of receipt constitutes essential evidence for any subsequent claims. It is also strongly recommended to take photographs of the damage to both the external packaging and the product itself.

For hidden damage discovered after delivery, Day & Ross allows 5 business days from the date of receipt to file a claim. After this period, it becomes much more difficult to assert a compensation request. If damage is discovered upon unpacking, the same protocol should be followed: photograph the damage, retain all original packaging, and immediately contact the carrier to report the problem.

• Timeline for reporting visible damage: Immediately upon delivery, with notation on the delivery slip
• Timeline for hidden damage: Maximum 5 business days after delivery date
• Day & Ross response timeline: Company endeavors to respond to all claims within 10 business days
• Legal acknowledgment receipt timeline: 30 business days after claim submission with complete documentation
• Legal decision timeline: 120 business days to approve or deny the claim
• Updates after 120 days: Information every 60 business days until final settlement

To submit a claim, two options are available. The fastest method is to use the online form accessible via the Support menu on the Day & Ross website by selecting "Submit a request." Alternatively, the claims form can be downloaded from the website, completed manually, and sent by email to [email protected]. In either case, it is essential to provide complete documentation including the bill of lading number, proof of delivery, photographs of damage, and an estimate of the value of the affected goods.

Regarding carrier liability, Day & Ross is only obligated to compensate for damage if it results from carrier fault during transit. Damage caused by inadequate packaging, loading errors made by the shipper, or exceptional weather conditions generally do not fall under carrier responsibility. For shipments originating in the United States, Day & Ross's maximum liability is limited to the lesser of: $55 U.S. per kilogram based on actual weight per piece, the value provided by national freight classification, or $100,000 U.S. per incident.

The declared value option enables shippers to protect their goods beyond standard liability limits. By declaring a higher value on the bill of lading and paying corresponding fees, the shipper can increase the compensation ceiling in case of loss or damage. For cross-border shipments, however, Day & Ross does not offer excess liability coverage beyond standard limits, and any declared value above this will be considered null and void.

Does Day & Ross handle international shipments and customs procedures?

Day & Ross possesses in-depth expertise in international shipments and customs procedure management. As a major carrier operating between Canada, the United States, and Mexico, the company has developed robust processes to ensure smooth passage of goods across borders. Additionally, its logistics division offers international freight services to global destinations via air and ocean routes.

For cross-border shipments between Canada and the United States, Day & Ross fully complies with both countries' border security programs. The company adheres to the standards of the U.S. Customs Trade Partnership Against Terrorism program and Canada's Partnerships in Protection program, established by the Canada Border Services Agency. These certifications demonstrate Day & Ross's commitment to supply chain security and enable expedited processing of shipments at border crossings.

Customs clearance of goods transiting between Canada and the United States is handled through seven strategic border crossings. Day & Ross coordinates PARS customs clearance requests for northbound shipments to Canada and PAPS for southbound shipments to the United States with customs brokers designated by clients. This coordination ensures that all necessary documentation is in place before goods arrive at the border, thereby minimizing crossing delays.

• Required documents: Complete bill of lading and proforma invoice detailing the nature, quantity, and value of goods
• CUSMA certificate of origin: Necessary to benefit from the Canada-United States-Mexico agreement, including nine mandatory data elements
• Customs processing fees: Charged by Day & Ross to cover customs clearance coordination and compliance system costs
• eManifest compliance: Day & Ross complies with U.S. ACE and Canadian ACI systems for electronic manifest transmission
• Driver certification: Day & Ross drivers are FAST certified for expedited border crossing

It is important to note that a major regulatory change took effect on August 29, 2025, concerning shipments to the United States. The de minimis exemption that allowed shipments valued under $800 U.S. to cross the border duty-free has been suspended. As of now, all shipments destined for the United States, regardless of value or country of origin, must be accompanied by proof of customs duty payment before crossing the border. This change has a significant impact on cross-border e-commerce flows and requires increased planning on the part of shippers.

For international shipments beyond North America, Day & Ross offers complete air and ocean freight services via its logistics division. As a non-vessel-operating carrier and IATA-authorized cargo agent, the company can arrange shipments to major global destinations. These services include customs brokerage management, import-export documentation preparation, and cargo insurance. Day & Ross assists its clients in navigating international trade complexities, helping them understand appropriate incoterms, country-specific documentation requirements, and regulations applicable to shipped goods.

Transit times for international shipments vary considerably depending on destination, chosen transportation mode, and applicable customs procedures. For cross-border shipments to the United States, transit times typically include an additional 1 to 2 days for customs clearance, in addition to land transit time. For ocean or air shipments to other continents, transit times may range from several days for urgent air freight to several weeks for economical ocean freight. Day & Ross provides personalized transit estimates based on the specific characteristics of each shipment.

How to contact Day & Ross?

Day & Ross provides its customers with multiple communication channels to answer questions, process requests, and resolve any issues encountered with their shipments. Customer service is organized by specialty to ensure efficient handling and expertise tailored to each type of request.

Day & Ross's main customer service is accessible by phone Monday through Friday, 7 a.m. to 8:30 p.m. Eastern Time. This broad time window allows customers in different Canadian time zones to reach an adviser during their business hours. The main toll-free number in Canada is 1-866-DAY-ROSS, or 1-866-329-7677. For customers based in the United States, a dedicated line is available at 1-800-561-0013. These lines are staffed by agents trained to answer general questions about services, shipment tracking, and shipping procedures.

• Canada telephone: 1-866-329-7677 (1-866-DAY-ROSS), Monday to Friday, 7 a.m. to 8:30 p.m. ET
• USA telephone: 1-800-561-0013, for American customers
• Billing resolution: 1-800-561-1415, Monday to Friday, 8:15 a.m. to 5 p.m. AST
• Spot quotes: 1-888-657-7070, to obtain spot rates
• Mailing address: Day & Ross, 398 Main Street, Hartland, New Brunswick E7P 1C6, Canada

For written communications, Day & Ross offers several specialized email addresses depending on the nature of the request. Questions regarding home delivery and Commerce Solutions services can be directed to [email protected]. For general LTL services, the [email protected] address is used. Requests concerning flatbed transportation services should be sent to [email protected]. Business inquiries and price quotation submissions can be transmitted to [email protected], while billing-related questions should be directed to [email protected]. Finally, for any technical issues with the website or online tools, the [email protected] address is available.

The billing resolution team constitutes a dedicated service for billing questions and fee disputes. Accessible at 1-800-561-1415 Monday through Friday from 8:15 a.m. to 5 p.m. Atlantic Time, this team can help clarify charges, correct billing errors, and process credit or refund requests. For more complex questions or files requiring thorough investigation, response times may extend to 5 to 7 business days.

The Day & Ross website constitutes a valuable resource for customers wishing to manage their shipments independently. The online portal enables obtaining instant price quotes, scheduling pickups, creating electronic bills of lading, tracking shipments in real time, and submitting claims. A comprehensive FAQ section answers the most frequently asked questions regarding services, procedures, and company policies. Video tutorials also guide users through the various features of the portal.

Understanding tracking statuses

When tracking a Day & Ross package online, different statuses may appear to inform you of your shipment's progress. Day & Ross provides its customers with an online tracking system enabling real-time tracing of shipments. Each shipment is assigned a unique tracking number, also called a bill of lading number or PRO number, which provides access to detailed transit information. Here are the main statuses and their meanings: