Dachser tracking

What is Dachser?

Dachser is an international provider of transport and logistics services, recognized as one of the world's leading companies in the sector. Founded in 1930 in Kempten, in southern Germany, this family-owned business has evolved from a small local transport operation into a major player in global logistics. Over nearly a century of existence, Dachser has built an integrated logistics network capable of meeting the most complex needs of businesses, whether European road transport, international air and sea freight, or contract logistics and warehousing.

Dachser's history begins with Thomas Dachser, who launches his transport business in the Bavarian region of Allgäu. At that time, the company focuses on shipping goods locally, laying the foundations for an organization that prioritizes reliability and service quality. Growth truly accelerates in the 1950s, a period during which Dachser opens numerous branches throughout Germany and begins developing international freight services by air and sea. This expansion continues in subsequent decades, with gradual expansion throughout the rest of Europe and then to other continents.

An important milestone occurs in the 1980s, when Dachser creates a division dedicated to food logistics for the transport of fresh products under controlled temperature. This diversification demonstrates the company's ability to adapt to market changes and the specific needs of certain industrial sectors. In the early 2000s, Dachser continues its expansion by integrating several logistics companies in Europe and overseas, significantly strengthening its presence in Northern Europe, Latin America and the United States.

• Date of establishment: 1930, in the city of Kempten in Bavaria, Germany
• Founder: Thomas Dachser, a visionary entrepreneur who laid the foundations for a family business that became global
• Headquarters: Kempten, Bavaria, Germany, where the company maintains its historical roots
• Status: Family-owned company not listed on the stock exchange, allowing for long-term vision and sustainable investments
• Annual revenue: Over 8 billion euros annually
• Workforce: Approximately 37,000 employees worldwide
• Global network: 433 sites across 43 countries around the world

Dachser's market positioning is based on a unique combination of extensive geographic coverage, deep sector expertise and constant technological innovation. The company distinguishes itself through an integrated supply chain approach, offering end-to-end solutions that encompass transport, warehousing, inventory management and customs procedures. This ability to provide complete service allows Dachser to support its clients in optimizing their supply chain, regardless of their sector of activity or geographic location.

Dachser invests hundreds of millions of euros each year in expanding its warehouse network and strengthening its logistics capabilities. The company now has nearly 4 million pallet positions spread across approximately 190 warehousing sites worldwide. These massive investments testify to the sustainable growth strategy pursued by Dachser, which combines organic expansion and targeted acquisitions to consolidate its position as Europe's logistics leader.

Which countries does Dachser deliver to?

Dachser has an exceptionally extensive geographic coverage, the result of several decades of methodical international expansion. The carrier's network is organized around three major zones: Europe, where the company maintains a dense and structured presence, the Americas and the Asia-Pacific region, where Dachser continues to strengthen its footprint. This global reach allows the German logistics provider to offer transport solutions adapted to all commercial flows, whether national, regional or intercontinental.

In Europe, Dachser benefits from particularly dense territorial coverage with 382 sites spread across the entire continent. This European coverage is organized around three strategically positioned Eurohubs: Überherrn in Saarland, Bratislava in Slovakia and Clermont-Ferrand in France. These consolidation platforms ensure rapid and efficient handling of merchandise flows, enabling daily connections to all European countries. The network thus connects all continental markets, from Nordic countries to the Iberian Peninsula, from Great Britain to Eastern Europe.

In each country where Dachser operates, the company has dense national networks capable of serving entire territories, from major cities to rural areas. These national networks are fully integrated into the European coverage, facilitating cross-border trade and international connections.

• Germany: Dachser's country of origin with a particularly dense network of agencies and warehouses covering the entire federal territory
• France: Several dozen sites and thousands of employees ensuring complete national coverage
• Western Europe: Established presence in Belgium, Netherlands, Luxembourg, Spain, Portugal, Italy and the United Kingdom
• Central and Eastern Europe: Operations in Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria and the Baltic states
• Northern Europe: Coverage of Scandinavia including Sweden, Norway, Finland and Denmark, strengthened by the Frigoscandia acquisition
• Turkey and North Africa: Network expansion via the Dachser Cargoplus service for these destinations

Beyond Europe, Dachser has developed significant presence on the American continent. The company operates notably in the United States, Canada, Brazil, Argentina and Mexico, meeting the logistics needs of businesses active in North America and Latin America. This regional footprint allows efficient management of transatlantic flows and offers local distribution services adapted to the specificities of each market.

In the Asia-Pacific region, Dachser continuously expands its presence to support the growing commercial exchanges with this dynamic economic zone. The company operates in China, India, Thailand, Singapore, Australia and several other countries in the region. This coverage enables the offering of complete logistics solutions for transpacific and intra-continental flows, including air freight, sea freight and multimodal transport.

For destinations beyond its own network, Dachser relies on strategic partnerships with local operators and air and sea freight companies. The Air and Sea Logistics division thus ensures smooth connection with the global freight network, allowing shipment of goods to practically all commercial destinations worldwide. This hybrid approach, combining proprietary network and partnerships, guarantees maximum flexibility to meet the specific requirements of each shipment.

What are Dachser's services and delivery times?

Dachser offers a complete range of transport services adapted to the different needs of businesses, whether urgent shipments requiring express delivery or less time-sensitive shipments prioritizing cost optimization. The carrier's offering is organized around several modes of transport: European road freight, international air and sea transport, as well as rail transport for Europe-Asia links. Delivery times vary considerably depending on the mode chosen, the distance to be traveled and the selected service level.

European road transport is the historical core of Dachser's activity. The Road Logistics division, which generates over 6 billion euros in annual revenue, offers solutions for all volumes, from consolidation to full loads. The European network enables daily connections with fixed and reliable transit times. With three Eurohubs and 134 operational lines to 36 destinations, Dachser guarantees optimized delivery times for all European countries.

To meet the varying requirements of its clients, Dachser has developed the entargo product range, which comes in four main options each offering a different service level and delivery time. This standardization allows companies to choose the solution best suited to their time and budget constraints.

• Targospeed: Express service guaranteeing the shortest delivery times for urgent shipments requiring fast delivery in Europe
• Targofix 10 and Targofix 12: Fixed-date delivery with guaranteed arrival before 10 a.m. or noon depending on the option chosen, ideal for just-in-time supplies
• Targoflex: Economic solution for shipments without urgency or specific deadline, allowing cost optimization while benefiting from Dachser network reliability
• Targo on-site: Services dedicated to B2C deliveries with home delivery options by appointment, including the possibility of evening or Saturday delivery

With regard to air freight, Dachser offers services suited to urgent intercontinental shipments. Air transport is ideal for goods that must travel long distances in minimal time. Through partnerships with major global airlines, the company ensures efficient air freight service to all major commercial destinations. Air freight delivery times typically range from a few days to a week depending on destinations, excluding customs procedures.

Sea freight is preferred for less urgent shipments or large volumes requiring an economical solution. This mode is particularly suitable for bulk cargo or large shipments without strict time constraints. Dachser works with reputable shipping companies to guarantee reliable transit times and competitive rates. Sea freight times typically range from two to six weeks depending on routes, to which customs clearance procedures are added.

Rail transport constitutes an interesting alternative for exchanges between Europe and Asia. This mode offers a compromise between the speed of air freight and the cost of sea transport, with delivery times generally between 15 and 20 days to connect Europe to China. Dachser's rail solutions also address growing environmental concerns by offering a shipping option with reduced carbon footprint compared to air freight.

For B2C deliveries, Dachser has developed the targo on-site fix service allowing consumers to agree on a fixed delivery date when placing their order. This flexibility allows planned receipt of parcels according to recipient availability, reducing the risk of failed delivery and the costs associated with multiple delivery attempts.

What are Dachser's rates and maximum dimensions accepted?

Dachser practices a personalized pricing policy, with prices calculated based on numerous parameters specific to each shipment. This customized approach makes it possible to offer competitive rates adapted to the specificities of each client and each shipment. The company works closely with its professional clients to develop pricing agreements taking into account regular volumes, usual destinations and required services.

The factors influencing the cost of a Dachser shipment are multiple and interact with each other. The distance to be covered is naturally a determining factor, but the chosen transport mode, the weight and volume of goods, the express or standard nature of the service, as well as any additional services also enter into the calculation. For international shipments, customs fees and applicable taxes are added to the actual transport cost.

To obtain a precise price estimate, Dachser makes available to its professional clients the eLogistics platform, including the freightquotation tool. This online tool allows rapid determination of freight prices taking into account individual pricing agreements previously negotiated. Companies wishing to initiate a business relationship can also contact Dachser agencies directly to obtain a personalized quote.

• Maximum weight per handling unit: 1,500 kg for consolidation shipments under 2,500 kg total
• Maximum length: 2.40 meters per handling unit in consolidation service
• Maximum width: 1.80 meters per handling unit in consolidation service
• Maximum height: 2.20 meters per handling unit in consolidation service

These dimensional limitations apply to Dachser's national and international consolidation service for shipments with total weight under 2,500 kg. For goods exceeding these dimensions or weight, customized solutions may be considered, particularly via partial load transport or full loads. These options make it possible to ship goods of larger sizes and weights according to terms negotiated on a case-by-case basis.

Certain categories of goods are excluded from standard Dachser transport, except with express written agreement from the company. This exclusion concerns notably live animals, valuable items, perishable goods outside the Food Logistics network, dangerous or radioactive goods, bulk products, assembled furniture, fragile goods, unpacked engines or machinery, as well as any insufficiently packaged goods. These restrictions aim to guarantee shipment safety and service quality for all network clients.

Dachser rates are subject to change depending on economic conditions and market conditions. The company notably applies the impacts of road toll increases, such as that which came into effect in Germany in December 2023 related to the integration of environmental costs into transport pricing. These price adjustments are communicated transparently to clients as part of their regular business relationships.

What are Dachser's delivery options?

Dachser offers a range of delivery options designed to adapt to the operational constraints of businesses and the expectations of end recipients. A historical B2B specialist, the carrier has gradually enriched its offering to also meet B2C commerce requirements, particularly with the development of e-commerce. This diversification of delivery options testifies to Dachser's ability to adapt to changing consumption patterns.

Standard on-site delivery is the basic option for professional clients. The carrier ensures the shipment of goods to the indicated delivery address, usually a warehouse, industrial site or sales outlet. Deliveries are carried out during business hours, Monday to Friday, according to time slots defined by Dachser network operating hours.

For B2C shipments to individuals, Dachser has developed the targo on-site service which offers several home delivery formulas. This service includes personalized logistics processes allowing customers to benefit from flexibility and convenience. Delivery options range from curbside delivery, where the driver deposits the goods in front of the home, to delivery at the point of use inside the residence.

• Delivery by appointment: The carrier contacts the recipient by email or phone to agree on a delivery time slot suited to their availability
• Fixed-date delivery: With targo on-site fix, the customer can choose their delivery date when placing their order, ideal for planning receipt after vacation or a day off
• Evening delivery: Option to receive goods outside business hours for recipients working during the day
• Saturday delivery: Available by appointment to offer maximum flexibility to recipients unavailable during the week
• Morning or afternoon delivery: Defined delivery time slots allowing the recipient to better organize their schedule

Appointment scheduling for B2C deliveries is arranged in advance by direct contact between the carrier and recipient. Depending on the delivery hub, this contact is made by email or phone. This proactive approach significantly reduces delivery failures due to recipient absence, a source of additional costs and inconvenience for all parties.

With regard to notifications, Dachser offers an automatic alert system informing senders and recipients of shipment progress. These notifications can be set to be sent immediately after a significant event or grouped in a daily summary. Users can register to receive these updates by email, allowing them to track parcel status without having to actively consult the tracking portal.

For companies managing large volumes, the eLogistics platform offers advanced shipment management features. This online portal allows real-time monitoring of all shipments, management of delivery time slots, consultation of shipment history and access to delivery proofs. The integration of these digital tools into client logistics processes helps streamline operations and optimize supply chain management.

What should I do if my Dachser parcel is lost or damaged?

In case of problems with a Dachser shipment, whether loss, damage or significant delay, a claims procedure allows obtaining compensation under the conditions provided by applicable transport conventions and the carrier's general terms and conditions. Quick reporting of anomalies is essential to preserve your right to compensation and facilitate case processing.

The first step is to identify and document the problem at the time of delivery, whenever possible. In case of visible damage to goods or their packaging, it is imperative to issue precise written reservations on the delivery slip before signing. These reservations must describe the nature of damage observed in sufficient detail. The absence of written reservations at the time of delivery can compromise later claims possibilities, as it is interpreted as acceptance of goods in their current state.

For damage not apparent until after delivery, reservations must be confirmed in writing to the carrier within legal time limits, generally within three days of receipt for domestic transport and according to CMR Convention provisions for international transport. This notification must be sent by registered mail to retain proof of the step.

• Initial phone contact: Call Dachser customer service at +33 (0)2 51 66 54 10 to report the problem and obtain instructions on how to proceed
• Case preparation: Gather all supporting documents including the delivery slip, the commercial invoice attesting to the value of goods, photos of the damaged product and packaging
• Written claim: Send a letter detailing the itemized claim to Dachser France, accompanied by supporting documents
• Claims deadline: Respect the maximum time limit provided by general conditions, generally around twenty days after receipt or sending of the shipment

Compensation in case of loss or damage is governed by legal and conventional provisions applicable to the transport mode concerned. For international road transport, it is the CMR Convention that sets compensation limits, calculated on the basis of cargo weight. These amounts may prove lower than the actual value of goods transported, hence the benefit of taking out supplementary insurance for valuable shipments.

Dachser offers transport insurance options to cover the full value of shipped goods. This additional coverage guarantees compensation equal to the declared value in case of loss, offering protection superior to the carrier's legal liability limits. It is recommended to systematically evaluate the opportunity for such insurance for shipments whose value exceeds standard compensation limits.

In case of persistent disagreement over claims treatment, several recourse options are possible. Mediation or conciliation constitute amicable dispute resolution methods that may be preferred before any legal action. If these steps do not succeed, the competent court depends on the amounts at stake: small claims court or district court for disputes under 10,000 euros, district court for higher amounts.

To submit a formal claim by mail, the address of Dachser France's headquarters is: DACHSER France, 1 avenue de l'Europe, BP 80007, 85130 La Verrie, France. Claims can also be sent by email to [email protected] or by fax to 02 51 66 10 86. It is advisable to retain copies of all communications and to send important letters by registered mail with acknowledgment of receipt.

Does Dachser handle international shipments and customs procedures?

Dachser has recognized expertise in managing international shipments and the customs procedures that accompany them. With several decades of international experience, the German logistics provider masters customs regulations applicable in the different countries where it operates. This expertise allows client companies to entrust all their import-export operations to a single contact, thus simplifying the management of their international flows.

Dachser's Air and Sea Logistics division handles international shipment of goods by air and sea. It offers complete services for both import and export shipments, including customs clearance, cargo consolidation and multimodal transport solutions. This integrated approach makes it possible to manage freight end-to-end, from pickup at the shipper through final delivery, ensuring complete tracking at each process stage.

For customs operations, Dachser has on its teams experts continuously trained in regulatory changes. These specialists carry out customs procedures on behalf of clients, supporting them in complying with declaration and documentation requirements. The digitalization of customs procedures undertaken by Dachser facilitates the management of regulatory documents and increases transparency of exchanges.

• Customs declaration: Establishment of import and export declarations in accordance with the Union Customs Code
• Document management: Preparation and verification of required accompanying documents (commercial invoices, certificates of origin, transport documents)
• Customs coordination: Interface with local customs authorities for goods clearance
• Regulatory advice: Support for clients on tariff aspects (product classification) and applicable customs regimes
• Management of duties and taxes: Information on applicable customs duties and taxes, advance payment of fees if necessary

Dachser benefits from recently renewed Authorized Economic Operator (AEO) Full certification, which establishes a privileged relationship of trust between the company and customs authorities. This certification, issued by customs authorities in several countries where Dachser operates, allows priority handling of procedures and simplified controls. Clients performing transport operations with countries outside the European Union directly benefit from these advantages in the form of reduced customs clearance times.

Essential documents for international shipments include the customs declaration, which specifies the nature, value and origin of goods, as well as the commercial invoice, the cornerstone document for calculating duties and taxes. Depending on the nature of products and countries involved, additional documents may be required: certificates of origin, export licenses, health or phytosanitary certificates, standards compliance certificates. Dachser teams support clients in preparing this documentation to guarantee shipment compliance.

Operators carrying out import-export operations must have an EORI number (Economic Operators Registration and Identification), the unique community identifier necessary for exchanges with countries outside the European Union. Dachser can guide companies through the process of obtaining this number and support them in their first customs operations. This assistance is particularly valuable for SMEs discovering international trade.

For shipments to destinations outside Europe, Dachser relies on its worldwide network of agencies and partners to ensure customs clearance at destination. Local correspondents are thoroughly familiar with their country's regulations and procedures, guaranteeing efficient processing of import procedures. This international coordination helps streamline operations and reduce customs blockage risks likely to generate delays and additional costs.

Which business sectors does Dachser serve?

Dachser's logistics expertise addresses a wide variety of industrial and commercial sectors. This versatility results from decades of adaptation to the specific needs of each industry, allowing the carrier to offer customized solutions meeting the constraints specific to each activity. Whether managing large volumes, maintaining strict cold chain or meeting tight delivery schedules, Dachser mobilizes appropriate resources and expertise.

The automotive sector represents a historical area of expertise for Dachser. The logistics provider ensures the shipment of spare parts to equipment suppliers and assembly plants of manufacturers, where respect for schedules is critical to avoid disrupting production lines operating on just-in-time basis. Reliability and precision of deliveries are absolute imperatives in this demanding sector.

Large-scale retail is also among the key sectors served by Dachser. The carrier handles delivery of consumer products to central warehouses and sales outlets, managing massive flows with high frequency and punctuality constraints. This activity mobilizes a significant portion of Dachser's European road network capacity.

• Automotive industry: Supply of production lines, management of spare parts and equipment flows
• Large-scale retail: Delivery of consumer products to central warehouses and stores
• Food and beverage: Temperature-controlled transport via the Food Logistics division for fresh and frozen products
• Industrial goods: Shipment of machinery, equipment and components for manufacturing sectors
• Electronics and high-tech: Secure transport of high-value products requiring careful handling
• Chemistry and pharmaceuticals: Management of sensitive goods in compliance with strict safety standards
• E-commerce: B2C solutions for online retailers with flexible delivery options

The Food Logistics division holds a special place in Dachser's offering, representing over one and a half billion euros in annual revenue with sustained growth. This activity specialized in food transport under controlled temperature serves food producers and distributors across Europe. Dachser Food Logistics handles transport from ultra-fresh to room temperature products, including frozen items, with dedicated equipment and complete cold chain traceability.

The European Food Network, coordinated by Dachser, brings together 23 European logistics companies specializing in the food sector. This partnership covers 34 countries and enables the offering of reliable and flexible logistics services for food product flows throughout the continent. Dachser Food Logistics directly ensures operations in Germany, France, Italy, Belgium, Luxembourg, Hungary and other zones, while trusted partners take over in other network countries.

The recent acquisition of Frigoscandia, a Swedish company specializing in temperature-controlled food logistics, has strengthened network coverage in Scandinavia. This company, which already operated as a European Food Network partner for Sweden, Norway and Finland, is now fully integrated into the Dachser group, allowing expansion of refrigerated transport capacity to Nordic countries.

All Food Logistics division processes are controlled and monitored by a quality management system complying with DIN EN ISO 9001 and IFS Logistics standards. These certifications guarantee compliance with the most demanding standards in food safety and traceability. Dachser is also testing electric refrigerated semi-trailers to support its clients in their sustainable development efforts, with eTrailers operated at several sites in Germany.

What commitments does Dachser make regarding quality and sustainable development?

Dachser places service quality and customer satisfaction at the heart of its operational model. Delivery reliability is a fundamental commitment, materialized by rigorous control processes at each stage of transport. From parcel pickup through final delivery, goods are handled with care and tracking information updated in real time to ensure complete transparency for senders and recipients.

Investment in information systems represents a major component of Dachser's quality policy. GPS localization via 5G/LPWAN radio technology and telematics now enables real-time tracking of vehicles and shipments, with accurate prediction of arrival time. These technological innovations establish new standards in visibility for long-distance consolidation transport, allowing clients to anticipate deliveries and organize their operations accordingly.

Regarding sustainable development, Dachser actively engages in reducing the environmental footprint of goods transport. The company is rolling out emission-free urban delivery solutions in several major European cities, substituting electric vehicles for traditional diesel trucks for city center distribution. Several Dachser agencies have already switched to all-electric logistics for urban deliveries, illustrating this transition toward more environmentally friendly transport modes.

• Real-time tracking: GPS localization of shipments with arrival time prediction for optimal planning
• Complete traceability: Systematic barcode digitalization at each transport stage for detailed history
• Quality certifications: Compliance with ISO 9001 and IFS Logistics standards for food activities
• AEO certification: Authorized Economic Operator status recognized by customs authorities in several countries
• Clean urban deliveries: Deployment of electric vehicles in eleven European cities
• Rail transport: Promotion of rail as a low-carbon alternative for Europe-Asia connections

Dachser's recognition as a quality employer also testifies to attention paid to working conditions and employee well-being. The company regularly ranks among the best employers in the transport and logistics sector in several European countries. This distinction reflects efforts made to attract and retain talent in a sector facing recruitment pressures.

The massive investments made by Dachser, on the order of hundreds of millions of euros per year, support this quality and sustainability strategy. These amounts fund warehouse expansion and modernization, fleet renewal toward cleaner powertrains, as well as development of digital tools serving operational efficiency. The status of family-owned company not listed on the stock exchange allows Dachser to prioritize this long-term vision without pressure from quarterly results.

Understanding tracking statuses

When you track a Dachser parcel online, various statuses may appear to inform you of the progress of your shipment. Each status corresponds to a specific stage in the package's journey through the logistics network. Here are the main statuses and their meaning: