CTT Express tracking
How to track my CTT Express package?
Ordertracker provides a simple solution to track your CTT Express packages. To begin, you'll need a CTT Express tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your CTT Express package in real time.
Where can I find my CTT Express tracking number?
Finding your CTT Express tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my CTT Express package moving in the package tracking history?
Dealing with a CTT Express package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact CTT Express or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, CTT Express customer service or the sender can help resolve shipping delays.
When I track my CTT Express package, why does it show as "returned"?
If you're tracking your CTT Express package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a CTT Express package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead CTT Express to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, CTT Express may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, CTT Express might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your CTT Express package is "returned" in tracking, contact the sender or CTT Express customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on CTT Express policies and circumstances.
Why does the CTT Express parcel tracking timeline indicate that my order cannot be found?
When your CTT Express parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in CTT Express system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by CTT Express yet. Tracking should appear shortly.
About CTT Express
CTT Express is a leading shipping carrier based in Portugal. With a strong presence in the domestic and international markets, CTT Express offers reliable and efficient postal and courier services. The company is known for its extensive network, advanced logistics solutions, and commitment to customer satisfaction. CTT Express plays a vital role in facilitating e-commerce, trade, and communication within Portugal and beyond.
How to contact CTT Express?
If you are experiencing issues with the delivery process managed by CTT Express, please do not hesitate to contact their customer support.
How long does it take for CTT Express to deliver a shipment?
CTT Express provides various delivery options with different delivery times:
- Standard parcels within Portugal are typically delivered in three working days, in Europe within five working days, and for the rest of the world, it takes about seven working days.
- Express parcels can be delivered within 24 hours domestically, and internationally it can take between one to five working days.
- CTT Now offers same-day delivery for packages up to 30kg in select locations across Portugal.
For average delivery times for specific regions, the service promises delivery within Portugal in one working day, within Europe in three working days, and to the rest of the world in five working days.
The cost of delivery with CTT Express varies depending on the service chosen, the weight of the parcel, and the destination. Domestic delivery fees start at around €8.50, while international deliveries cost at least €30. For more precise pricing, CTT’s price calculator can be used, which considers the package's weight and destination to provide a cost estimate. Generally, the prices of postal services in Portugal offered by CTT are reported to be below the EU averages, ranging from €4.50 to €30.
CTT Express also has a specific service for media items such as books, CDs, and DVDs called CTT Express Media Delivery, which is considered an economical option for sending these types of items. For detailed pricing and delivery times tailored to your specific needs, it would be best to use CTT's online price calculator or directly contact them for the most accurate information.
What does a CTT Express tracking number looks like?
A CTT Express tracking number can consist of a variable number of characters, usually ranging from 13 to 22, which include both numbers and letters. Here are some insights into what these tracking numbers may look like:
- A typical CTT Express tracking number will be composed of anywhere between 13 and 22 digits, and these are recorded electronically next to the barcode on the package. For example, a tracking number could be "TCE473D1X3754009839".
- Most often, the format includes a combination of 13 numbers and letters, starting with 2 alphabetic characters, followed by 9 numbers, and ending with 2 alphabetic characters.
- In some cases, CTT Express tracking numbers are reported to have a length of 22 or 25 characters and are all numerical. Examples include "0078710012345678912345" or "0082800012345678912345".
- Specifically, CTT Express tracking numbers created in Portugal are usually composed of 13 characters, which include 9 numbers and 4 letters, such as "TED234A8S815432".
Tracking numbers can vary depending on the country in which they are created, so these formats might differ if the shipment originates outside Portugal.
More information about CTT Express
CTT Express, also known as CTT – Correios de Portugal, S.A., is a Portuguese company that functions as both the national postal service of Portugal and a commercial group with operations in various sectors including banking, e-commerce, and postal services. The company was founded on November 6, 1520, by King Manuel I of Portugal during the Portuguese Renaissance, making it the oldest company still in operation in Portugal. The acronym CTT stands for "Correios, Telégrafos e Telefones" (Post, Telegraph, and Telephone), which reflects its historical services. It was in 1991 that CTT became a public limited company and its shares were listed on the Euronext Lisbon stock exchange in December 2013. In 2014, CTT was privatized by the Portuguese government as part of compliance with European Union bailout requirements.
CTT Express has expanded its operations beyond Portugal, particularly notable in Spain following the merger with the Spanish company Tourline Express. The newly formed CTT Express aimed to leverage its reputation as a leader in express parcel delivery services in Portugal and extend its success to the Iberian Peninsula, where it has started as one of the leading operators. CTT Express invested significantly in Spain, including a budget of over 12 million euros in 2020 for new facilities, sorting technologies, and digital resources to enhance their operational capacity and productivity. The company's business strategy focuses on organic growth, targeting both B2B and B2C markets, aiming to become the leading operator in express parcel delivery services for businesses in Spain and Portugal.
CTT Express has a strong presence in both Portugal and Spain and has invested in expanding its services and infrastructure to cater to the demands of the Iberian market. They have developed a business plan to grow their B2B services through a franchise network and increase B2C activity, especially with the rise of e-commerce.
Common shipment tracking statuses
| Status | Description |
|---|---|
| The shipment has arrived at its destination. | Your package has reached its final delivery location. |
| The shipment is pending entry into the computer network. | Your package details are about to be entered into the tracking system. |
| The shipment is in the transit warehouse. | Your package is currently stored in a transit warehouse awaiting next steps. |
| The shipment is in the customer's computer system. | Your package information has been entered into your personal tracking system. |
| The shipment will be picked up at the agency. | Your package will be collected from the courier agency. |
| The shipment is in the transit computer system. | Your package information is currently in the the courier's tracking system. |
| The shipment is in the transit customs center. | Your package is currently being processed in a transit customs center. |
| The shipment is at the customs center. | Your package is currently being processed at the customs center. |