Track your package

Colissimo tracking

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How to track my Colissimo package?

Ordertracker provides a simple solution to track your Colissimo packages. To begin, you'll need a Colissimo tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Colissimo package in real time.

Where can I find my Colissimo tracking number?

Finding your Colissimo tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Colissimo package moving in the package tracking history?

Dealing with a Colissimo package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Colissimo or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Colissimo customer service or the sender can help resolve shipping delays.

When I track my Colissimo package, why does it show as "returned"?

If you're tracking your Colissimo package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Colissimo package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Colissimo to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Colissimo may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Colissimo might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Colissimo package is "returned" in tracking, contact the sender or Colissimo customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Colissimo policies and circumstances.

Why does the Colissimo parcel tracking timeline indicate that my order cannot be found?

When your Colissimo parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Colissimo system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Colissimo yet. Tracking should appear shortly.

Colissimo
Company information

About Colissimo

Colissimo is a leading French shipping carrier operated by La Poste, the national postal service of France. It specializes in domestic and international parcel delivery services. Colissimo offers a wide range of shipping options, including express delivery, tracking services, and various delivery timeframes to meet customer needs. With a strong presence in France and partnerships with international carriers, Colissimo ensures reliable and efficient shipment delivery for individuals and businesses alike.


Founded 1999
Country France
Avg. delivery 1-20d

How to contact Colissimo?

If you are experiencing issues with the delivery process managed by Colissimo, please do not hesitate to contact their customer support.

Headquarters Colissimo, Paris, France [email protected] Phone: +33810821821

How long does it take for Colissimo to deliver a shipment?

Colissimo offers several delivery timeframes depending on the type of service chosen and the destination. The standard delivery timeframe within France is typically 48 hours, meaning that most packages are delivered within two business days. However, this can vary depending on the specific location and any potential for delays.

For international shipments, Colissimo delivers to more than 200 countries worldwide. The delivery timeframes for international shipments may vary depending on the destination and country-specific customs procedures. Generally, deliveries to European countries can take about 3-7 business days, while deliveries to other countries outside Europe can take between 7-15 business days.

Colissimo offers various types of delivery services tailored to the specific needs and preferences of the senders and recipients:

  • Colissimo Access: This is the standard delivery service for individuals and businesses sending parcels within France. It includes features such as online tracking, delivery against a signature, compensation in case of loss or damage, and proof of delivery.
  • Colissimo Expert: This service is designed for international shipments and provides similar features to Colissimo Access but with extended coverage to over 200 countries. It ensures secure delivery with tracking, proof of delivery, and compensation in case of loss or damage.
  • Colissimo International: This service facilitates international shipments outside of Europe. With Colissimo International, senders can access a reliable and cost-effective service with online tracking, compensation, and delivery against a signature.
  • Colissimo Overseas: This service covers packages sent to overseas territories of France. It ensures delivery within specified timeframes with tracking and delivery against a signature.

The cost of Colissimo services depends on various factors such as the size, weight, destination, and selected delivery option. Colissimo offers transparent pricing based on these parameters, allowing the senders to have a clear understanding of the costs involved. It is advisable to consult the official Colissimo website or contact their customer service for accurate and up-to-date pricing information.

Colissimo also provides additional services like home pickup, cash-on-delivery, and insurance coverage for an extra fee. These options can be selected based on specific requirements to further enhance the convenience and security of the shipment.

Please note that the mentioned timeframes and prices are subject to change, so it is recommended to verify the latest information on the official Colissimo website or by contacting their customer support.

What does a Colissimo tracking number looks like?

A Colissimo tracking number consists of 13 characters, which can be a combination of letters and numbers. The format of the tracking number may vary based on the type of service used and the country of origin.

For domestic shipments within France, a typical Colissimo tracking number starts with 2 capital letters followed by 9 digits and ends with "FR". For example, a tracking number may look like "AB123456789FR".

In some cases, for international shipments, the tracking number may start with 2 capital letters, followed by 9 digits, and end with the country code of the destination. For instance, if the package is going to the United States, the tracking number may look like "AB123456789US".

It is important to note that the format of the Colissimo tracking number can vary, so it is recommended to refer to the shipping label or tracking information provided by the sender or carrier for accurate tracking details. By using this tracking number, customers can easily monitor and trace the progress of their shipment throughout the delivery process.

More information about Colissimo

Colissimo is a shipping carrier that is part of La Poste, the national postal service of France. It was established in 1999 and has since become one of the leading carriers in France, specializing in the delivery of packages and parcels.

The origins of Colissimo can be traced back to the restructuring of La Poste in the late 1990s. As part of this restructuring, the company recognized the increasing demand for reliable and efficient parcel delivery services. To meet this demand, Colissimo was created to focus specifically on the transportation and delivery of packages.

Over the years, Colissimo has continually evolved and expanded its services to cater to the changing needs of its customers. The company has invested in advanced technologies and infrastructure to enhance its capabilities in tracking, logistics, and customer service.

As part of La Poste, Colissimo operates primarily within France. It provides reliable and secure domestic parcel delivery services to customers across the country. With its extensive network of post offices and delivery points, Colissimo ensures that packages are delivered swiftly and efficiently.

Colissimo also offers international shipping services, allowing customers to send parcels to various countries around the world. These services are designed to meet the specific requirements of each destination, ensuring that packages are delivered safely and on time.

To facilitate its operations, Colissimo has established partnerships and collaborations with other postal services and delivery carriers in different countries. This network enables Colissimo to extend its reach and provide seamless international shipping solutions to its customers.

Though Colissimo primarily focuses on domestic and international deliveries, it also offers additional services such as parcel tracking, insurance, and return management. These services aim to provide customers with convenience and peace of mind throughout the entire shipping process.

In summary, Colissimo has a rich history dating back to its establishment in 1999 as a specialized parcel delivery service within La Poste. It operates primarily within France, providing reliable domestic shipping services, and also offers international shipping solutions to various countries worldwide. With its commitment to technological advancements and customer satisfaction, Colissimo continues to be a trusted carrier in the shipping industry.