Track your package

Colis Privé tracking

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How to track my Colis Privé package?

Ordertracker provides a simple solution to track your Colis Privé packages. To begin, you'll need a Colis Privé tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Colis Privé package in real time.

Where can I find my Colis Privé tracking number?

Finding your Colis Privé tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Colis Privé package moving in the package tracking history?

Dealing with a Colis Privé package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Colis Privé or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Colis Privé customer service or the sender can help resolve shipping delays.

When I track my Colis Privé package, why does it show as "returned"?

If you're tracking your Colis Privé package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Colis Privé package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Colis Privé to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Colis Privé may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Colis Privé might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Colis Privé package is "returned" in tracking, contact the sender or Colis Privé customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Colis Privé policies and circumstances.

Why does the Colis Privé parcel tracking timeline indicate that my order cannot be found?

When your Colis Privé parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Colis Privé system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Colis Privé yet. Tracking should appear shortly.

Colis Privé
Company information

About Colis Privé

Colis Privé is a French shipping carrier that specializes in last-mile delivery services. With a focus on e-commerce, Colis Privé offers reliable and efficient delivery solutions for businesses and individuals. Their services include parcel tracking, flexible delivery options, and a customer-centric approach. Colis Privé aims to provide a seamless delivery experience and has established itself as a trusted partner for many online retailers in France.


Founded 1993
Country France
Avg. delivery 1-20d

How to contact Colis Privé?

If you are experiencing issues with the delivery process managed by Colis Privé, please do not hesitate to contact their customer support.

Headquarters Colis Privé, Paris, France [email protected] Phone: +330826828384

How long does it take for Colis Privé to deliver a shipment?

Colis Privé is known for its efficient delivery services and strives to deliver shipments in a timely manner. The actual delivery time may vary depending on several factors, including the destination, type of service chosen, and any potential external circumstances. Generally, Colis Privé aims to deliver parcels within 48 to 72 hours within France. However, it is important to note that this delivery estimate is not guaranteed, and there might be occasional delays due to unforeseen circumstances such as extreme weather conditions, high shipment volumes, or other logistical challenges.

Colis Privé provides various delivery options to cater to different needs and preferences. These options include:

  • Standard Delivery: This is the regular delivery service offered by Colis Privé. It involves the delivery of parcels directly to the recipient's address provided during the ordering process. With this service, customers can track their shipments to stay informed about the progress.
  • Express Delivery: Colis Privé also offers an express delivery option for customers who require faster delivery. This service is designed for time-sensitive shipments and ensures that parcels are delivered swiftly to the intended recipient.
  • Pickup Points: Colis Privé collaborates with various pickup point networks, allowing customers to select a preferred pickup location. This option provides flexibility for individuals who might not be available to receive their parcels at home. They can choose a convenient pickup point and collect their package at a suitable time.
  • Delivery to Retail Partners: Colis Privé has established partnerships with certain retail stores and supermarkets. Customers can choose to have their parcels delivered directly to these partner locations, making it convenient for them to collect their packages during their regular shopping trips.

The exact cost of delivery with Colis Privé depends on various factors, including the weight and dimensions of the package, the chosen delivery service, the destination, and any additional services requested by the sender or recipient. The fees for each delivery option may vary, and it is recommended to check the official Colis Privé website or contact their customer service for up-to-date and accurate pricing information.

It is worth mentioning that Colis Privé strives to offer competitive pricing while ensuring reliable and efficient delivery services. Additionally, they may provide pricing options tailored for e-commerce businesses or high-volume shippers to enhance affordability and convenience.

Please note that the information provided above is based on general understanding and might be subject to change. To obtain specific details regarding delivery times, available services, and pricing, it is always best to refer directly to Colis Privé's official website or consult their customer service channels.

What does a Colis Privé tracking number looks like?

A Colis Privé tracking number typically consists of a combination of letters and numbers. It is usually 13 characters long and starts with the prefix "CP." The tracking number can include both uppercase and lowercase letters, as well as numbers. An example of a Colis Privé tracking number is "CP1234567890." This unique tracking number allows customers to monitor the progress of their packages during transit and provides valuable information about the delivery status. With this tracking number, recipients can easily track their shipments and stay updated on the estimated delivery date and time.

More information about Colis Privé

Colis Privé is a French shipping carrier that specializes in parcel delivery services. The company was founded in 1993 by Christian Gabillon in Bordeaux, France. Initially, Colis Privé started as a local courier service, delivering packages within Bordeaux and its surrounding areas. However, recognizing the growing demand for parcel delivery services, the company expanded its operations rapidly over the years.

In 2002, Colis Privé introduced state-of-the-art technology and modern logistics systems to enhance its delivery capabilities. This allowed the company to better serve its customers by optimizing routes, tracking packages, and ensuring timely deliveries.

As the e-commerce industry began to flourish, Colis Privé strategically positioned itself as a reliable shipping partner for online retailers. The company invested in bolstering its infrastructure, creating a robust network of delivery hubs and regional centers throughout France.

Colis Privé operates through several distinct units that enable efficient and seamless delivery services for its customers. These units include:

  • Sorting Centers: Colis Privé operates multiple sorting centers strategically located across France. These centers serve as the initial point of entry for packages, sorting them according to their destination regions.
  • Regional Centers: The company operates regional centers to further facilitate the distribution of packages. These centers act as central hubs for the consolidation and dispatch of parcels to their final destinations within specific regions.
  • Last-Mile Delivery Teams: Colis Privé employs a dedicated team of delivery personnel responsible for transporting packages from regional centers to customers' doorsteps. These teams ensure efficient and timely last-mile delivery services.

Colis Privé primarily operates within France. Its extensive network allows it to serve the entire country, including mainland France, Corsica, and overseas territories such as Guadeloupe, Réunion, and Martinique.

While Colis Privé's main focus remains on domestic operations, the company has also expanded its reach to other European countries. It offers cross-border shipping services to select European destinations, enhancing its capabilities for international package deliveries.

Common shipment tracking statuses

Status Description
The parcel has been delivered to you. Your package has arrived.
The package is currently undergoing the delivery process. Your package is on its way.
The package has arrived at our regional distribution center. Your package has reached our distribution center.
The package is being prepared by the merchant, it will soon be handed over to us. The merchant is getting your package ready, and we will soon take it into our own care.
The package is ready for you at the designated location. Your package is ready for pickup.
We have no available information about the package. We don't have any information on your package.
The package information is unavailable, kindly seek further information. We can't find any information on your package. Please seek further details.
The package has arrived at our regional office. Your package has reached our regional office.
The package has been prepared by the merchant and will soon be handed over to the parcel service. The merchant has prepared your package, and they will give it to us soon.
The package has been delivered. Your package has arrived.
The package is being handled by the parcel service, it will be shipped to our regional distribution center. We have your package and are sending it to our distribution center.
The package has been handed over to you at the specified location. Your package has been given to you at the pickup location.
The package has arrived at our regional distribution center and will be handed over to the next in the chain. Your package has reached our distribution center and will be given to the next party for handling.
The parcel will be handled by the parcel service. We will be handling your package.
The package has been returned to sender. Your package has been sent back to the sender.
The package is in transit to the parcel center. Your package is on the way to our parcel center.
The package has arrived at our shipping partner's location. Your package has reached our shipping partner's location.
The package has experienced a delay, we are making efforts to get it to you as soon as possible. There has been a delay with your package, but we are working hard to deliver it as soon as we can.
The package will be delivered to you at the provided address. Your package will be delivered to the address you provided.
The package has arrived at our regional center and is ready to be handed over. Your package has reached our regional center and is ready for pickup.
The parcel has been delivered to the agency. The package has been delivered to the agency collecting it.
The package is being handled by our parcel service and will be shipped to our regional center. We have your package and are shipping it to our regional center.
The package has been collected and is currently in transit to the center. We have collected your package and it is on the way to our center.
The package is being held at the parcel store, it is ready to be collected. Your package is at the parcel store, ready for you to collect.
Please contact the sender for more information. You need to contact the sender for more details.
The package has been returned to sender's address. Your package has been sent back to the sender.
The package was returned to the sender. The package has been returned to its sender.
We didn't receive the package during the scheduled time, thus it has been returned to the sender. We did not receive your package at the designated time, so it was returned to the sender.