Colis Privé tracking

What is Colis Privé?

Colis Privé is a French carrier specializing in parcel delivery to individuals, recognized as one of the major players in last-mile delivery in France. Founded in 1993, the company has established itself as a credible alternative to traditional postal services, offering flexible delivery solutions tailored to the needs of e-commerce. With more than 90 million parcels delivered each year, Colis Privé ranks among the leading parcel carriers in mainland France.

Colis Privé's history began in a particular context. In 1993, a major strike paralyzed La Poste, prompting the Yves Rocher group to seek an alternative solution to deliver its cosmetics products to customers' homes. This is how Distrihome was born, a structure based in Nantes initially dedicated to distributing small packages from the Yves Rocher brand and advertising mail in the greater western France region. This pioneering initiative laid the groundwork for a private parcel delivery-to-home service, complementary to the traditional postal network.

The company underwent several transformations over the years. In 2006, Adrexo, a subsidiary of Spir Communication, acquired the company, which then took the name Adrexo Colis. It was not until 2012 that the company definitively adopted the Colis Privé brand, thus asserting its own identity in the parcel delivery market to individuals. This period marked the beginning of a significant expansion phase for the carrier.

• Date of creation: 1993, under the name Distrihome, at the initiative of the Yves Rocher group
• Current parent company: CEVA Logistics, subsidiary of the CMA CGM group since July 2022
• Head office: Atrium 10.6, 10 Place de la Joliette, 13002 Marseille, France
• Annual volume: More than 90 million parcels delivered per year
• Staff: Approximately 3,800 active partner drivers and several hundred in-house employees
• Infrastructure: 5 main hubs, 51 regional agencies and more than 9,500 pickup points

A decisive turning point occurred in 2014 with Amazon's entry into Colis Privé's capital as a minority shareholder. This strategic alliance allows the French carrier to benefit from the significant volumes generated by the American e-commerce giant, while developing its expertise in managing large-scale delivery flows. During this period, Colis Privé formed partnerships with many renowned e-commerce players such as ASOS, Vertbaudet, Pixmania, Fnac Darty, Zalando, Haribo and Nespresso.

The year 2022 marks a new chapter in Colis Privé's history with its acquisition by CEVA Logistics, the logistics subsidiary of the CMA CGM group. The Marseille-based shipping company, the world's third-largest maritime carrier, thus integrates an essential link in France's last-mile logistics chain. However, Amazon remains present in the capital at approximately 10% after this transaction and remains one of Colis Privé's largest customers. Since its integration into CEVA/CMA CGM, Colis Privé has benefited from increased resources and the synergy of a large global logistics group present in 170 countries with nearly 110,000 employees.

In September 2025, Colis Privé continues its growth strategy with the acquisition of French start-up MIPI, specializing in decarbonized urban delivery. This operation allows Colis Privé to strengthen its ecological delivery capabilities in major French cities. On the occasion of this acquisition, Yasmine Iamarene, founder of MIPI and knight of the National Order of Merit since May 2025, is appointed chief executive officer of the Colis Privé group, demonstrating the importance given to innovation and environmental responsibility in the company's strategy.

Which countries does Colis Privé deliver to?

Colis Privé ensures geographic coverage primarily focused on mainland France, while having developed targeted international presence in neighboring countries. The carrier serves the entire French continental territory, from major cities to rural areas, six days a week. This exceptional capillarity is based on dense territorial coverage combining sorting centers, regional agencies and a vast network of pickup points.

In mainland France, Colis Privé covers all municipalities without exception, including Corsica. The carrier benefits from a postal license issued by ARCEP (Authority for the Regulation of Electronic Communications, Postal and Press Distribution), making it the only private operator in France authorized to deposit parcels directly in individuals' mailboxes. This regulatory specificity gives it a significant competitive advantage, allowing parcels to be delivered even in the recipient's absence when dimensions allow.

• Mainland France: Complete coverage of the territory, all municipalities served, Corsica included
• Belgium: Complete coverage of Belgian territory since 2021, with a target of 1,200 pickup points
• Luxembourg: Service of the Grand Duchy in partnership with the Belgian network
• Morocco: Presence via a licensing agreement with local operators trained in Colis Privé methods

Colis Privé's international expansion began in 2019-2021 with the establishment in Belgium and Luxembourg. The carrier relies on a sorting center located in Willebroek, near Antwerp, to serve these neighboring markets. Deliveries in this sector can be made in D+1 or D+2 thanks to a network of local partner carriers connected to Colis Privé's computer systems. The fleet deployed in Belgium and Luxembourg is 90% composed of electric vehicles, demonstrating the company's environmental commitment in these markets.

In parallel, Colis Privé concluded a licensing agreement for Morocco, where local operators use the Colis Privé brand and benefit from its traceability and customer service tools while being trained in its processes. This franchise model allows the brand to expand internationally without requiring massive direct investments in local infrastructure.

It should be noted that Colis Privé does not directly handle shipments to French overseas departments and territories (DROM-COM). For overseas destinations such as Guadeloupe, Martinique, Reunion, French Guiana or Mayotte, the carrier can redirect the parcel to the traditional postal network or rely on logistics partners. Similarly, deliveries to the rest of Europe or internationally outside of Belgium, Luxembourg and Morocco are not offered directly by Colis Privé.

With its integration into the CMA CGM group, Colis Privé now has the resources and global network necessary to consider more ambitious geographic expansion. The logistics group plans to leverage its international infrastructure to progressively extend Colis Privé's services to other European countries in the coming years, with the ambition of becoming an international player in last-mile parcel delivery.

What are Colis Privé's delivery services and timeframes?

Colis Privé offers a comprehensive range of delivery services adapted to the varied needs of professional shippers and individual recipients. The carrier has developed its portfolio of offerings to meet the requirements of modern e-commerce, prioritizing flexibility, speed and shipment traceability. Delivery timeframes generally range from 24 hours to 5 business days depending on the service chosen and the destination.

The express delivery service is Colis Privé's premium offering, enabling parcels to be delivered in 24 hours (D+1) or 48 hours (D+2) throughout mainland France. This option meets the expectations of customers needing quick receipt of their purchases. Express delivery parcels are prioritized in the logistics circuit and benefit from accelerated processing at each stage of delivery. This service is particularly popular with e-commerce businesses wishing to offer a high-end delivery experience to their customers.

• Express home delivery: 24-hour (D+1) to 48-hour (D+2) timeframe throughout mainland France, with handover or mailbox delivery depending on parcel dimensions
• Standard home delivery: 2 to 3 business days (D+2 to D+3), economical solution for non-urgent shipments
• Pickup point delivery: 3 to 5 business days, convenient option allowing the recipient to collect their parcel at their convenience
• Locker delivery: 3 to 5 business days, automated lockers accessible 24/7 for autonomous collection

Standard home delivery represents Colis Privé's basic offering, with average timeframes of 2 to 3 business days. This service allows the parcel to be delivered directly to the recipient's address, either by hand or by deposit in a mailbox if it is accessible and of sufficient size. Thanks to its ARCEP postal license, Colis Privé can deposit the parcel in a mailbox even in the recipient's absence, guaranteeing a high delivery rate on first attempt.

The pickup point delivery service relies on a vast network of partner stores spread across the entire territory. With more than 9,500 Colis Privé Stores listed, with 85% of the population within 10 minutes, this option offers appreciated flexibility. Pickup points are mainly composed of local businesses such as dry cleaners, grocery stores, tobacco shops or neighborhood stores. The vast majority offer extended opening hours, and approximately 70% are open on Saturday and Sunday, facilitating parcel collection outside of office hours.

Colis Privé has also developed a network of more than 1,500 lockers, automated storage units allowing autonomous parcel collection 24 hours a day, 7 days a week. This solution meets the expectations of urban customers wishing for complete independence in receiving their purchases. The recipient receives a unique access code via SMS or email allowing them to open the locker containing their parcel at their convenience.

For e-commerce professionals, Colis Privé offers the BIS option (Bis In Situ), a particularly innovative second delivery attempt service. If the first home delivery attempt fails, the recipient receives an SMS or email notification and can freely reschedule a second delivery. They can then choose between a new home delivery on a date of their choice, pickup point delivery, or delivery to a trusted third party. This flexibility significantly reduces the final delivery failure rate and improves customer experience.

Colis Privé deliveries are made six days a week, Monday through Saturday. Some destinations, particularly in densely populated urban areas, may benefit from Sunday delivery slots for express shipments. The carrier does not offer delivery by appointment with a specific time slot for individuals, but real-time notifications allow for anticipating the driver's arrival on the delivery day.

What are Colis Privé's rates and maximum parcel dimensions?

Colis Privé's pricing policy is built around two distinct axes: a customized professional offering negotiated with e-commerce businesses, and a public offering accessible via the Colis Privé Store platform. The carrier positions itself as a competitive player in the French parcel delivery market, with rates generally attractive compared to traditional postal services.

For e-commerce professionals, Colis Privé does not offer a public pricing schedule. Rates are negotiated case by case with the sales department based on shipment volumes, destinations, desired services and regularity of shipments. E-commerce businesses achieving high volumes benefit from preferential pricing terms and a personalized offering including dedicated management and tracking tools. This customized approach allows Colis Privé to support actors of very different sizes, from start-ups to major accounts.

• Individual pricing: Via Colis Privé Store, with 4 price formats corresponding to 4 weight brackets, uniform rate regardless of destination in mainland France
• Signature option: Additional charge of 1.50 euros for dematerialized signature delivery
• Maximum home delivery weight: 30 kg for home deliveries
• Maximum pickup point/locker weight: 20 kg for pickup point or automated locker deliveries
• Maximum dimensions: Length + width + height not exceeding 150 cm, with no single side exceeding 100 cm

The Colis Privé Store platform allows individuals and small shippers to access the carrier's services without prior commercial negotiation. Pricing is simplified with four parcel formats (S, M, L, XL) corresponding to different weight brackets. The major advantage lies in pricing uniformity across the territory: shipping costs are identical regardless of destination in mainland France, whether sending to Paris or to a mountain village.

Regarding parcel physical characteristics, Colis Privé accepts shipments up to 30 kg for home deliveries and up to 20 kg for pickup point or locker deliveries. Maximum authorized dimensions are defined by the sum of the three sides of the parcel (length + width + height) which must not exceed 150 cm, with the additional constraint that no single side can exceed 100 cm. These limitations ensure that parcels can be manually handled by drivers and stored in pickup points or automated lockers.

Rates via Colis Privé Store vary depending on the delivery method chosen. Pickup point delivery generally constitutes the most economical option, followed by home delivery in a mailbox. Home delivery with signature represents the most expensive option, with an additional charge of 1.50 euros compared to the base rate. This surcharge is justified by the guarantee of handover to the recipient and enhanced traceability provided by the recipient's electronic signature.

The postage price includes the shipping label, online parcel tracking and SMS or email notifications at various stages of delivery. Professionals can also benefit from additional options such as ad valorem insurance for valuable parcels, e-commerce return management, or scheduled delivery services for certain product categories.

What are Colis Privé's delivery options?

Colis Privé has developed an array of delivery options aimed at maximizing recipient satisfaction while reducing first attempt failure rates. These options reflect the evolution of consumer expectations regarding flexibility and convenience in receiving their parcels. The carrier focuses on diversifying delivery points and leveraging digital tools to offer a personalized delivery experience.

Home delivery remains the primary option offered by Colis Privé. It can be carried out in two ways: handover or mailbox deposit. In the first case, the driver waits for the recipient or an authorized person to receive the parcel. In the second case, made possible by the ARCEP postal license held by Colis Privé, the parcel is deposited directly in the mailbox if its dimensions allow. This French specificity significantly reduces the number of unsuccessful delivery attempts.

• Mailbox delivery: Automatic deposit in the recipient's mailbox if parcel dimensions allow, even in case of absence
• Signature delivery: Handover with dematerialized signature on the driver's terminal, guaranteeing proof of receipt
• Pickup point delivery: More than 9,500 partner stores throughout the territory, 70% open on weekends
• Locker delivery: More than 1,500 automated lockers accessible 24/7
• BIS Service: Free rescheduling in case of delivery failure, with choice of new method and delivery date

The Colis Privé Store pickup point network constitutes a popular alternative for recipients wishing to control when they receive their parcels. With more than 9,500 partner stores, the territorial coverage allows 85% of the population to have a pickup point within 10 minutes. These pickup points are mainly local businesses: tobacco shops, dry cleaners, grocery stores, gas stations or neighborhood stores. Most offer extended opening hours, and a significant majority remain accessible on Saturday and Sunday, even on some public holidays.

Automated lockers represent a rapidly developing option at Colis Privé. These secure storage units, installed in high-traffic locations such as train stations, shopping centers or parking lots, allow autonomous parcel collection 24 hours a day. The recipient receives a unique code via SMS or email that they enter on the locker's touch screen to open the compartment containing their parcel. This solution particularly meets the expectations of busy individuals with irregular schedules or those not wishing to depend on partner store opening hours.

The BIS service (Bis In Situ) represents one of Colis Privé's major innovations in terms of flexibility. In case of failed first home delivery attempt, the recipient is not forced to undergo a second random delivery attempt or travel to an agency. They immediately receive a notification proposing several options: schedule a new home delivery on a date of their choice, redirect the parcel to a nearby pickup point, or have it delivered to a trusted third party. This rescheduling is completely free and takes place in just a few clicks from a smartphone or computer.

Colis Privé also offers partnerships with certain large retailers allowing direct supermarket delivery. Customers can thus collect their parcels during their regular shopping, in a dedicated store area. This option combines the convenience of a controlled arrival time with optimization of recipients' daily trips.

Notifications are a central element of the Colis Privé delivery experience. At each key stage of the parcel's journey, the recipient is informed via SMS and/or email: parcel pickup by the carrier, arrival at the regional sorting center, departure for delivery route, delivery completed or availability at pickup point. These alerts allow for anticipating parcel arrival and organizing accordingly, reducing the uncertainty inherent in home deliveries.

What should I do if my Colis Privé parcel is lost or damaged?

Despite the precautions taken by Colis Privé throughout the logistics chain, incidents can occur: lost parcel, delivery not received despite "delivered" status, or damaged merchandise upon receipt. The carrier has implemented accessible complaint procedures allowing recipients and shippers to report these anomalies and obtain, if applicable, compensation.

The complaint procedure is primarily conducted online via the official colisprive.fr website. To file a complaint, the recipient must first access the tracking space by entering their parcel number (composed of 12 alphanumeric characters) and postal code. If the parcel status justifies a complaint (delivered but not received, pending too long, delivery error noted), a "File a complaint" button automatically appears. The online form allows for detailing the nature of the problem, parcel contents, incident circumstances and any information useful for processing the case.

• Processing timeframe: 2 to 7 business days after filing the online complaint
• Flat compensation: 20 euros including tax for any lost or damaged parcel via Colis Privé Store (excluding parcels in mailbox without signature)
• Weight-based compensation: 23 euros excluding tax per kilogram for professional shipments, capped at 200 euros per case
• Phone contact: 0 806 000 250 (local call rate), Monday to Friday from 9am to 7pm and Saturday from 9am to 1pm
• Email contact: [email protected] for questions related to parcel tracking

In case of a parcel marked as delivered but not received, a particularly frustrating situation for the recipient, Colis Privé recommends verifying several points before filing a formal complaint. First, check whether the parcel has not been deposited in the mailbox, in a building's technical room, or handed over to a neighbor. The online delivery status may sometimes indicate the precise location of deposit or the person who received the parcel. If after these checks the parcel remains missing, the online complaint can be filed and an investigation will be initiated.

For damaged parcels, the procedure differs depending on whether delivery is made with or without signature. In the case of signature delivery, it is essential to verify the parcel's condition before signing the electronic form on the driver's terminal. If damage is noted (torn, crushed or water-stained packaging), the recipient must absolutely issue precise and detailed reservations before signing. These reservations constitute essential proof for any subsequent complaint. It is also recommended to photograph the damaged parcel from all angles before opening it.

Compensation offered by Colis Privé varies depending on the shipping channel. For shipments made via Colis Privé Store (public platform), flat compensation amounts to 20 euros including tax for any lost or damaged parcel. This guarantee does not apply, however, to parcels delivered in a mailbox without signature, a delivery method for which the risk of dispute is higher. For contracted professional shipments, compensation is calculated on the basis of 23 euros excluding tax per kilogram of merchandise, within a limit of 200 euros per complaint procedure.

It is important to recall that, from the perspective of French consumer law, the seller (and not the carrier) remains responsible for proper delivery of ordered merchandise. In case of lost parcel, the recipient can therefore turn to the e-commerce business to obtain full refund of their order or a new shipment. Article L. 216-2 of the Consumer Code provides that absent delivery, the sale is cancelled and the contract terminated, requiring the seller to refund advanced sums within 14 days. It is then up to the seller to turn to the carrier for compensation.

To contact Colis Privé customer service other than through the online form, several channels are available. The phone number 0 806 000 250 allows reaching a representative at local call rate, Monday to Friday from 9am to 7pm and Saturday from 9am to 1pm. From abroad, the number +33 805 505 010 is accessible. The email address [email protected] allows for submitting written requests concerning shipment tracking. Finally, postal mail can be sent to the head office: Colis Privé, Atrium 10.6, 10 Place de la Joliette, 13002 Marseille.

Does Colis Privé handle international shipments and customs formalities?

Colis Privé offers limited international services, primarily concentrated on countries bordering France. The carrier does not position itself as a specialist in long-distance international shipping, but has developed suitable solutions for Belgium, Luxembourg and Morocco. This targeted strategy allows Colis Privé to maintain service quality on these destinations while benefiting from logistics synergies with its French network.

Shipments to Belgium and Luxembourg form the core of Colis Privé's international offering. Since 2021, the carrier has operated directly in these two markets via a dedicated subsidiary and a sorting center located in Willebroek, near Antwerp. Delivery timeframes to Belgium and Luxembourg are comparable to those practiced in France, with distribution in D+1 to D+2 for the majority of shipments. The local delivery network relies on partners using a fleet composed of 90% electric vehicles, reflecting the company's environmental commitment.

• Belgium: Complete coverage of Belgian territory, delivery in 24-48 hours, pickup point network under development
• Luxembourg: Complete service of the Grand Duchy, timeframes equivalent to Belgium
• Morocco: Presence via franchise, local operators trained to Colis Privé standards
• DROM-COM: Not served directly, possible redirection to postal services
• Rest of Europe and international: Not offered directly by Colis Privé

Belgium and Luxembourg being European Union members, shipments from France to these destinations are not subject to any customs formalities. Merchandise circulates freely within the single European market, without declaration or customs duties to be paid. Only intra-community VAT rules apply, generally managed by the professional shipper within their tax obligations. For individuals, sending parcels to Belgium or Luxembourg is therefore as simple as sending within mainland France.

Colis Privé's presence in Morocco is based on a different model, that of licensing or franchising. Moroccan local operators were trained in Colis Privé's methods and processes, and use the brand as well as the traceability and customer service tools developed by the French carrier. This model allows adaptation to Moroccan market specifics while maintaining a service level consistent with Colis Privé standards. However, shipments to Morocco are subject to applicable customs formalities, the kingdom not being a European Union member.

For shipments to Morocco or any other destination outside the European Union, accompanying documents are generally required: commercial invoice detailing merchandise contents and value, customs declaration (CN23 for individual shipments), and possibly certificate of origin or other documents specific to product nature. Import duties and taxes are the recipient's responsibility, unless otherwise agreed between parties. Colis Privé does not offer integrated customs clearance service on behalf of individual shippers.

French overseas departments and territories (Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, French Polynesia, New Caledonia, etc.) are not directly served by the Colis Privé network. For these destinations, the carrier can redirect parcels to La Poste services or other partners ensuring connection with overseas territories. Delivery timeframes and conditions to overseas territories depend on relay operators and are generally longer than for mainland.

Colis Privé's integration into the CMA CGM group, a global leader in maritime transport and logistics, opens perspectives for international expansion in the medium term. The group has infrastructure and networks in 170 countries, which could eventually allow extending Colis Privé's last-mile delivery offering to other European or international markets. For now, the carrier remains focused on consolidating its positions in France, Belgium, Luxembourg and Morocco.

Understanding tracking statuses

When you track a Colis Privé parcel online, different statuses may appear. Here are the main statuses and their meaning: