CNE tracking
How to track my CNE package?
Ordertracker provides a simple solution to track your CNE packages. To begin, you'll need a CNE tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your CNE package in real time.
Where can I find my CNE tracking number?
Finding your CNE tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my CNE package moving in the package tracking history?
Dealing with a CNE package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact CNE or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, CNE customer service or the sender can help resolve shipping delays.
When I track my CNE package, why does it show as "returned"?
If you're tracking your CNE package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a CNE package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead CNE to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, CNE may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, CNE might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your CNE package is "returned" in tracking, contact the sender or CNE customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on CNE policies and circumstances.
Why does the CNE parcel tracking timeline indicate that my order cannot be found?
When your CNE parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in CNE system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by CNE yet. Tracking should appear shortly.
About CNE
CNE is a global logistics company that provides comprehensive shipping and delivery solutions. With a strong presence in the international market, CNE offers a wide range of services including express delivery, freight forwarding, warehousing, and e-commerce logistics. Their expertise lies in efficient and reliable transportation of goods across various industries. CNE is committed to delivering exceptional customer service and ensuring timely and secure shipments.
How to contact CNE?
If you are experiencing issues with the delivery process managed by CNE, please do not hesitate to contact their customer support.
Logistics for cross-border electronic commerce since 2003
China Northern Express (CNE) is an international carrier and logistics provider from China, founded in 2003 and based in Shanghai cne.com. Specializing in cross-border e-commerce shipments, CNE has established itself as one of the leading logistics players in Asia thanks to the quality and reliability of its services. Over the years, the company has distinguished itself by its efficiency and reliability in parcel delivery, while maintaining competitive cost solutions for shippers parcelmonitor.com. Today, CNE is among the largest logistics companies specializing in international online commerce. It is recognized for its expertise in parcel transportation worldwide, relying on a vast network and a team of experts to ensure fast and safe shipments. CNE offers a wide range of shipping services (from economical deliveries to express shipments) to meet the varied needs of its clientele, whether individuals, online sellers, or businesses parcelmonitor.com. This versatile approach, combined with a culture of innovation, has earned CNE a solid reputation in the logistics sector. The company is also a member of several professional associations and has been awarded for its role in facilitating cross-border e-commerce, demonstrating its status as a trusted logistics provider.
History and development of CNE in China and internationally
CNE has experienced sustained development since its inception. Founded in 2003, the company took its first steps by focusing on cross-border B2B logistics services, initially offering four major express transport lines for international trade exchanges cne.com. By the mid-2000s, with the rise of global online commerce, CNE expanded its offering to B2C needs: in 2007, in particular, it began providing export logistics services to Chinese sellers on international e-commerce platforms, gaining the trust of these major markets as a recommended delivery partner cne.com. This period also saw CNE open up to new destinations, for example in 2006 with the establishment of dedicated routes to Japan and collaboration with local online sales platforms for international shipping cne.com. At the turn of the 2010s, CNE consolidated its status as an international logistics provider. In 2011, the company obtained the license for international express postal services, marking the beginning of accelerated expansion in foreign markets cne.com. At this time, it developed its first dedicated lines to Europe, forging pioneering collaborations with private carriers on the continent to deliver parcels to end customers. The company also launched in 2014 a range of express services named "CNE Global Speedy" to speed up international deliveries, allowing it to become one of the first logistics partners of new emerging online sales platforms cne.com. In 2015, CNE expanded its operational center in Shanghai (increased to 3,000 m²) and equipped it with large-scale intelligent sorting equipment, significantly increasing its processing capacity cne.com. This same year saw the launch of the dedicated line "CNE Global Standard," expanding the standardized transport offering for e-commerce parcels. The following years confirmed CNE's commitment to innovation and growth. In 2017, the company obtained IATA certification as a first-class freight forwarder and accreditation for import/export customs declaration, enhancing its ability to directly manage international air transport and parcel clearance cne.com. CNE invested heavily in its internal technologies: as early as 2018, it developed a new generation of logistics operating system and prepared the launch of products such as "CNE Global Economy" to expand its economic services cne.com. The infrastructure continued to expand with the opening in 2019 of a distribution center in Shanghai equipped with high-performance automatic sorting (up to 25,000 parcels per hour) cne.com. In 2020, CNE commissioned two large intelligent sorting centers in southern China (notably in Shenzhen) and Jiaxing, increasing its processing capacity to over 2 million parcels per day cne.com. This rapid growth and constant investment in modern logistics have enabled CNE to become a pillar of delivery for global online commerce.CNE's logistics network and international presence
CNE's logistics network is organized around strategic locations in China and an extensive international presence. The company's headquarters is located in Shanghai, a metropolis at the heart of Chinese commerce, and CNE also has a major operational center in Shenzhen, in the south of the country cne.com. To absorb ever-increasing volumes, the company operates large automated sorting centers, notably in Dongguan (Guangdong province) and Jiaxing (Zhejiang province), capable of processing millions of shipments daily cne.com. Furthermore, CNE has established a dense network of branches and collection points covering more than 30 major Chinese cities dynamic in the field of e-commerce, including Shanghai, Shenzhen, Guangzhou, Hangzhou, and Yiwu, to offer a parcel pickup service close to local sellers cne.com. This national coverage, including a home pickup service in the main industrial areas of eastern and southern China, allows for efficient centralization of shipments before their overseas dispatch. Internationally, CNE ensures a presence worldwide through its dedicated transport links and local partners. The company has set up its own routing lines to over 100 countries and regions, covering Asia, Europe, North America, Oceania, the Middle East, and other strategic areas. Thanks to these optimized logistics corridors, CNE offers reliable and fast delivery solutions to the main destinations of global online commerce. The company relies on controlled transport channels, including regular air links for international express freight. As a global player, CNE has expertise in managing large-scale cross-border exchanges and has forged partnerships giving it a global logistics reach. This international presence is manifested both by cooperations with shipping warehouses in various countries and by integration into international postal networks, allowing CNE to effectively serve markets spread across all continents.Services offered by CNE for international shipments
CNE develops a comprehensive range of logistics services to meet different requirements of time, budget, and nature of shipment. At the heart of its offering are international express delivery services, structured in several levels. CNE Priority Express is the high-end priority service: it is a dedicated high-efficiency line, benefiting from priority boarding on flights, shortened deadlines, and complete tracking up to the destination country cne.com. This priority solution is favored for urgent shipments requiring accelerated transit and high reliability. At a standard speed level, CNE Standard Express is the balanced option developed by CNE for deliveries to many destinations (Europe, North America, Asia-Pacific, Middle East, etc.) cne.com. This standard service offers competitive deadlines and high-quality service for regular parcels, while ensuring point-to-point tracking. For shippers seeking an economical alternative, CNE Economy Express offers low-cost routing to target countries such as the United States, the United Kingdom, France, Germany, and other major markets cne.com. Although slower than the previous options, CNE's economic formula guarantees reliable service and tracks parcels until delivery, making it suitable for non-urgent or low-value shipments requiring cost optimization. In addition to these main categories, CNE has developed specialized services to meet specific logistical needs. For example, CNE Standard Express B is a variant of the standard service specially designed for shipping goods containing batteries or sensitive electronic components, covering many European countries as well as the United States, Japan, or Mexico with advantageous rates and full tracking of transport events cne.com. Similarly, CNE Standard Express CTS is a service dedicated to clothing and textile shipments, offering a solution tailored to fashion retailers with competitive prices for this type of product cne.com. For intermediate speed needs, CNE has also launched CNE Expedited Express, a promotional channel oriented towards Europe and North America, combining full tracking and efficient customs clearance to speed up parcel transit cne.com. All of these services demonstrate CNE's ability to innovate and segment its offering based on the nature of parcels and customer expectations. In addition to the actual parcel transport, CNE offers integrated logistics solutions related to online commerce. The company offers a warehousing and fulfillment service through its FBC (Fulfillment by CNE) program, allowing sellers to entrust CNE with the storage of their goods and the preparation of orders to be shipped. This service is particularly aimed at online merchants seeking to outsource the management of their international stocks: CNE takes care of receiving the products, storing them in its dedicated centers, then packaging and shipping to end customers as soon as a sale is made. Furthermore, CNE supports third-party sellers using order fulfillment programs from major marketplaces (for example, sending stocks to an e-commerce platform's distribution centers) by providing optimized FBA (Fulfillment by Amazon) type services. In this context, CNE has implemented specific solutions to transport sellers' goods to these platforms' warehouses, relying on secure and traceable postal routes aftership.com. Finally, CNE also offers a Global Postal Parcel service, which integrates with traditional international postal networks to deliver light parcels to over 230 countries and territories aftership.com. This global postal service allows for low-cost shipping of small packages, while benefiting from tracking throughout the routing, thanks to the connections established between CNE and local posts in each country. By combining dedicated express services, economic solutions, and warehousing offers, CNE covers the entire logistics chain for international e-commerce, from order departure to final delivery.Operation of CNE tracking and tracking numbers for shipments
CNE provides its customers with an efficient and transparent online tracking system, allowing real-time knowledge of the progress of each shipment. Each parcel handled by CNE is assigned a unique tracking number, usually alphanumeric, which serves as an identifier throughout its logistics journey. For example, a CNE tracking number may appear as a combination of letters and numbers like NT00006891693 or 3A5V371169456, formats often used by the carrier. Once the parcel is shipped, this number allows consultation of location and status information at any time via the CNE web portal. The official site indeed offers a traceability tool where it is enough to enter the tracking number to access updated parcel data (stages crossed, current location, next estimated step, etc. CNE thus provides a complete information flow, continuously updated, ensuring total visibility on the routing of each package from pickup to final destination cne.com. CNE tracking numbers are recognized on multiple tracking platforms, which testifies to the accessibility of CNE data globally. In addition to CNE's own site, customers can generally track their shipments via universal online tracking tools, with CNE feeding these systems with information to facilitate the user experience. Concretely, each status change) from the departure of the parcel from a logistics center to its arrival in customs or its handling by a local courier (is recorded in the system and updated as a timestamped tracking event. These statuses are presented under understandable labels (see the list of statuses below) accompanied by details such as location (city, country, or sorting center) and the date/time of the event. For example, the tracking will successively indicate entries like "Picked up by CNE at origin," "Arrived at export airport," or "In delivery," each reflecting a stage crossed by the parcel. Thanks to this unified tracking infrastructure, shippers and recipients can transparently follow the journey of their CNE parcels and be quickly alerted in case of anomaly. CNE's commitment to providing complete and reliable tracking information is an integral part of its service, helping to secure user confidence in the delivery process.CNE's logistics processes for international shipments
The logistics journey of a shipment with CNE is structured in several successive stages, optimally managed thanks to the company's resources and technologies. It all starts with the pickup of the parcel at the origin: CNE organizes the pickup of the package directly from the shipper (for example, the online seller in China) or at one of its regional collection points. Once retrieved, the parcel is registered in the CNE system and routed to the initial sorting center. CNE has a network of logistics centers in China where parcels are sorted and prepared for export. During this phase, the company relies on state-of-the-art automated sorting equipment, capable of quickly identifying, weighing, and directing parcels according to their final destination cne.com. This automation, combined with an advanced computer system developed in-house, allows for processing large volumes while minimizing errors and speeding up processing time. Thus, upon arrival at one of CNE's sorting centers (for example in Shanghai, Shenzhen, or Dongguan), each parcel is scanned, grouped with shipments destined for the same region of the world, then loaded for main transport. International transport constitutes the next stage of the process. CNE, as an IATA-certified freight forwarder, primarily charters cargo flights to ship parcels to destination countries cne.com. Shipments are routed to the departure airport (for example, Shanghai-Pudong International Airport) where they undergo security checks and exit formalities. Once boarded, they travel by plane to the destination country. Upon arrival in the destination country, parcels are unloaded from the plane at the import airport (for example, Paris CDG, London Heathrow, etc. depending on the parcel's destination). They then enter the import and local distribution phase. CNE oversees the entry process into the foreign territory, which includes import customs clearance (see next section) and transfer to a local provider. After customs clearance, the parcel is handed over to the country's internal logistics network: generally, CNE delegates the "last mile" delivery to a local partner such as the national postal service or a private carrier of the concerned country, selected for its reliability ordertracker.com. This partner takes charge of the parcel in its own domestic sorting center, then performs the final distribution round to the recipient's address. During this phase, tracking continues to reflect progress, with statuses like "Handled by local carrier," "In delivery," then "Delivered." The ultimate step is, of course, delivery to the final recipient, which, barring incident, closes the logistics process. The entire process: from initial pickup to final distribution (is designed to be as smooth as possible, with CNE orchestrating each link in the chain thanks to its logistics experience and coordination with multiple stakeholders.Customs management and collaboration with local partners for CNE
Customs formalities management is a crucial aspect of the service offered by CNE for international shipments. With its official certifications as an international transport operator and customs declarant, CNE handles parcel clearance both at departure and arrival cne.com. Concretely, even before shipment, the company ensures that each shipment is accompanied by the appropriate documentation (commercial invoices, customs declarations, information on content and value) to facilitate its passage through customs. At export, CNE coordinates with Chinese customs authorities to obtain authorization for the parcel to leave the territory: thanks to its experience and volume of shipments, the company has implemented optimized procedures that allow it to quickly pass this stage. Once the parcel arrives in the destination country, import clearance is also supervised by CNE, often in collaboration with a local specialized agent if necessary. The company ensures that any potential customs duties, taxes, or import restrictions are managed in a compliant and efficient manner, thus minimizing the risk of delay. In the case of its express services, CNE even offers expedited and simplified clearance, leveraging its expertise and partnerships, ensuring accelerated processing of parcels upon arrival. In case of thorough inspection or missing documents, CNE acts as an intermediary to provide the required information, ensuring that the parcel can resume its course as soon as possible. This mastery of customs procedures is an integral part of CNE's service reliability, allowing customers to rely on a carrier capable of handling the administrative complexities of international trade. In terms of final delivery and local collaboration, CNE relies on a global network of partners to distribute parcels once they arrive in the target country. Rather than establishing branches in each served country, CNE's strategy is to work closely with established local carriers: whether it is the national postal service or private courier companies (which handle the last segment of delivery. This partnership model allows CNE to benefit from the existing infrastructure and last-mile expertise of these local players. For example, a CNE parcel arriving in Europe may be handed over to the postal network of the destination country or a partner courier for distribution to the final recipient. CNE generally selects recognized logistics partners for their reliability and territorial coverage, thus ensuring that the service level remains high until the parcel is handed over. Throughout this phase, CNE maintains tracking on the routing thanks to information exchanges with the partner) tracking statuses are updated based on scans performed by the local courier, so that the shipper and recipient continue to use the unique CNE number to track progress. This collaboration with local partners is key to ensuring smooth international delivery: it allows CNE to extend its reach globally without duplicating existing networks, while maintaining quality control through service agreements. Thus, by combining its export logistics and the support of reliable distribution partners, CNE offers an end-to-end solution where each stakeholder contributes to a successful delivery experience for the final customer.CNE tracking statuses for international shipments
| Status | Description |
|---|---|
| Picked up by CNE | The parcel has been picked up by CNE at the origin and registered in the carrier's logistics system |
| Ready for shipment | The parcel preparation is complete and it is ready to be shipped to its destination |
| Departure from sorting center | The parcel has left the logistics center or origin warehouse and is starting its transport to the next stage (transit platform or airport) |
| Arrived at export airport | The parcel has arrived at the departure airport in the origin country, awaiting to be boarded for international transport |
| Export clearance completed | The export customs formalities in the origin country are completed and the parcel is authorized to leave the territory |
| Departure from origin country | The parcel has left the shipping country (usually by plane) and is en route to the destination country |
| Arrived at import airport | The parcel has landed in the destination country and has been unloaded at the arrival airport, ready for entry procedures |
| Import clearance completed | The parcel has successfully passed customs checks in the destination country and is released for further delivery |
| Transfer to local carrier | The parcel has been handed over to a local delivery service in the destination country, which will handle the final distribution |
| In delivery | The parcel is en route to the recipient's address, handled by a local courier for the last stage of its journey |
| Delivered | The parcel has been successfully delivered to the final recipient, thus completing the delivery |
| Unsuccessful delivery attempt | The courier attempted to deliver the parcel to the recipient, but the delivery could not be completed (recipient absent, address not found, etc.). A new attempt or additional instructions may be necessary |
| Return to sender | The parcel is on its way back to its original sender after failing to be delivered to the recipient (for example, due to multiple delivery failures or recipient refusal) |
| Logistics exception | An unusual incident has disrupted the parcel's shipment. This status indicates a problem such as a loss, damage, or exceptional blockage requiring carrier intervention |