CNE tracking

What is CNE?

CNE, also known as China Northern Express or CNE Express, is an international carrier and logistics provider specializing in cross-border shipments for e-commerce. Founded in 2003 and based in Shanghai, this Chinese company has established itself as one of the leading logistics players in Asia thanks to the quality of its services and its expertise in transporting packages worldwide. CNE is part of Shanghai Heguo International Freight Forwarding Co., Ltd., a structure that gives it a solid foundation in the international freight sector.

CNE's history began in the early 2000s, at a time when cross-border e-commerce was beginning to develop. The company initially focused on cross-border B2B logistics, initially offering four express transport lines for international commercial exchanges. By the mid-2000s, with the rapid growth of global online commerce, CNE expanded its offerings to B2C needs. In 2007, it began providing logistics export services to Chinese sellers on international platforms, quickly gaining the trust of major markets as a recommended delivery partner.

Over the years, CNE has experienced remarkable growth, marked by important milestones that have consolidated its market position. In 2011, the company obtained a license to operate international express postal services, marking the beginning of accelerated expansion into foreign markets. In 2014, the company launched a range of express services named CNE Global Speedy to accelerate international deliveries, becoming one of the first logistics partners for emerging platforms like Wish. In 2017, CNE obtained IATA certification as a first-tier freight forwarder as well as accreditation for import and export customs clearance, significantly strengthening its ability to directly manage international air freight routing and package customs clearance.

• Founding date: 2003, in Shanghai, China, with initial specialization in cross-border B2B express freight
• Parent company: Shanghai Heguo International Freight Forwarding Co., Ltd., Chinese logistics group
• Headquarters: Shanghai, China, with a major operational center in Shenzhen
• Daily volume: More than 2 million packages processed daily thanks to automated sorting centers
• Global coverage: More than 200 countries and territories served worldwide
• E-commerce partners: Amazon, eBay, Wish, TEMU, TikTok, Walmart, DHgate, AliExpress and many other platforms

CNE's market positioning is based on its ability to offer complete logistics solutions for cross-border e-commerce. The company serves tens of thousands of online retailers and has established itself as a reference provider for shipments from China to the rest of the world. CNE offers an extensive range of shipping services, from economical deliveries to express shipments, to meet the varied needs of its clientele, whether individuals, online sellers or businesses. This versatile approach and recognized expertise in the cross-border e-commerce sector make CNE an essential player in international logistics.

Which countries does CNE deliver to?

CNE provides particularly extensive geographic coverage, serving more than 200 countries and regions worldwide. This international presence makes CNE one of the most accessible carriers for shipments from China to virtually any destination on the planet. Over the years, the company has developed a dense logistics network that enables it to offer reliable delivery solutions to major e-commerce destinations worldwide.

In Asia, CNE has particularly strong coverage, notably in mainland China where the company has branches and collection points in more than 30 major cities, including Shanghai, Shenzhen, Guangzhou, Hangzhou, Yiwu, Dongguan and Jiaxing. The collection network covers the main industrial zones of eastern and southern China, making it possible to offer a door-to-door pickup service as close as possible to retailers. Beyond China, CNE serves all of Southeast Asia, Japan, South Korea and other major Asian markets.

Europe represents a major destination for CNE, with dedicated lines to the continent's main countries. France, Germany, United Kingdom, Spain, Italy, Netherlands, Belgium, Poland and Scandinavian countries are among the regularly served destinations. CNE developed its first dedicated lines to Europe in the 2010s, establishing partnerships with private carriers on the continent to route packages to end customers. The company works in particular with reputable partners such as DPD, GLS, TNT and European national postal services.

• Asia: Complete coverage including China, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia and other countries in the region
• Europe: All European Union countries and beyond, with dedicated lines to France, Germany, United Kingdom, Spain and Italy
• North America: United States and Canada with competitive lead times and services tailored to the North American market
• Oceania: Australia and New Zealand served regularly
• Middle East: Coverage of major markets including United Arab Emirates, Saudi Arabia and other countries in the region
• Latin America and Africa: Services available to many destinations on these continents

To ensure this global coverage, CNE relies on a network of logistics partners established in each region. The company has partnerships with major international transport players such as DHL, FedEx, UPS, TNT, as well as with numerous national postal services such as Royal Mail in the United Kingdom, Luxembourg Post, Austria Post, PostNL in the Netherlands and PHLPost in the Philippines. This partnership model allows CNE to benefit from the existing infrastructure and last-mile expertise of these local players, ensuring optimal service level until the package is delivered to the final recipient.

What are CNE's services and delivery times?

CNE offers a complete range of international shipping services, designed to meet different sender needs in terms of speed and budget. Over the years, the company has developed several distinct service lines, each offering a specific balance between delivery time and pricing. This diversity allows online retailers and individuals to choose the option best suited to each shipment.

CNE's flagship service is CNE Priority Express, also known as CNE Global Speedy, which offers the shortest delivery times. This express service is designed for urgent shipments requiring fast delivery to major global destinations. Packages shipped via this service benefit from priority handling at each stage of the logistics chain, from pickup in China through final delivery. Average delivery times for this express service typically range from 3 to 10 business days depending on destination.

CNE Global Standard represents the carrier's intermediate offering, providing a good balance between speed and cost. This standardized service is perfectly suited for regular shipments that don't require express delivery but for which a reasonable timeframe is expected. Delivery times for CNE Global Standard generally vary between 7 and 15 business days depending on final destination and transport conditions.

• CNE Priority Express / CNE Global Speedy: Premium express service with delivery times of 3 to 10 business days, priority handling and full tracking
• CNE Global Standard: Balanced standard service with delivery times of 7 to 15 business days, ideal for regular shipments
• CNE Global Economy: Economical service with delivery times of 3 to 6 business days to certain destinations, weight limit of 5 kg and total dimensions not exceeding 90 cm
• CNE Global Pass Packet: Postal service for packages up to 2 kg with delivery times of 6 to 12 business days, coverage of 231 countries
• CNE EMS Epacket: Service in partnership with EMS for packages up to 30 kg, delivery times vary depending on destination

CNE delivery times vary significantly depending on final destination. For the United Kingdom, packages typically arrive within 7 to 12 days. The United States receives its shipments within 15 days on average, while Germany and Canada have average delivery times of 10 and 14 days respectively. For Western Europe, CNE offers dedicated services such as CNE Global First and CNE Global Economy with estimated delivery times of 3 to 6 business days for packages up to 5 kg. Over 65% of CNE orders are delivered within 3 to 11 days after being shipped by the sender.

Regarding transport modes, CNE favors air freight for the majority of its international shipments, which explains the relatively short delivery times offered. As a certified IATA freight forwarder, the company has the capacity to charter regular cargo flights to major destinations worldwide. For less urgent shipments, CNE also offers maritime freight options with longer delivery times, typically 14 to 22 days for standard transport and up to 33 to 45 days for certain remote destinations. These maritime options allow significant cost reductions for large or non-urgent shipments.

What are CNE's rates and maximum dimensions accepted?

CNE applies a competitive pricing policy, designed to meet the needs of e-commerce retailers shipping large volumes of packages. Rates vary depending on several factors, including the service chosen, package weight, dimensions, and final destination. This flexible rate structure allows shippers to optimize their shipping costs by selecting the option best suited to each situation.

To give an order of magnitude, CNE Express rates start around 9 US dollars for a package of 500 grams or less. For a package weighing up to 1 kg, approximately 4 dollars should be added to the base rate, for a total of about 14 dollars. These indicative rates may vary depending on the service selected, destination and any promotions or commercial agreements negotiated with regular retailers. CNE generally offers declining rates for shippers handling large volumes.

The maximum dimensions and weight accepted by CNE depend on the shipping service chosen. Each service line has its own limitations, defined to optimize logistics processing and ensure consistent delivery times. It is essential for shippers to carefully verify these constraints before preparing their shipments to avoid any rejection or additional costs at the time of pickup.

• CNE Express Mail (EMS): Maximum weight of 30 kg and maximum dimension of 1 meter, most permissive service for large shipments
• CNE Global Economy: Weight limited to 5 kg (3 kg for Germany), sum of three sides less than or equal to 90 cm
• CNE Global Express: Designed for packages up to 3 kg with delivery times of 4 to 10 business days
• CNE Global Pass Packet: Maximum weight of 2 kg for this economical postal service
• Certain specific services: Weight limit of 5 kg and maximum dimension of 80 cm

The factors influencing the final price of a CNE shipment are multiple. The actual weight of the package is the first criterion, but CNE also applies the volumetric weight principle, calculated based on package dimensions. The rate charged corresponds to the highest weight between actual weight and volumetric weight. Destination also plays a major role in price calculation, with shipments to remote or less served areas generally being more expensive. Finally, the service level selected directly impacts the rate, with express options being more expensive than economical services.

Regarding merchandise restrictions, CNE applies standard international rules for air and postal transport. Prohibited items include notably dangerous materials, explosive or flammable substances, illicit products, non-compliant lithium batteries and certain regulated items. Shippers are required to correctly declare the contents of their packages and comply with regulations in effect in the countries of origin and destination. CNE reserves the right to refuse non-compliant shipments or charge additional fees for handling merchandise requiring special attention.

What are CNE's delivery options?

CNE offers different delivery options that adapt to recipient preferences and logistics constraints in each country. It is important to understand that CNE operates primarily as an international freight carrier, handling package routing from China to the destination country. Final delivery, known as last-mile delivery, is generally provided by a local partner selected by CNE depending on destination.

Home delivery is the standard option for the majority of CNE shipments. Once the package arrives in the destination country and is cleared by customs, it is handed over to the local carrier who handles distribution to the address provided by the shipper. The recipient receives their package directly at home, usually after one or more delivery attempts if necessary. CNE's local partners, whether national postal services or private carriers, apply their own home delivery procedures.

Pickup point or locker delivery may be available depending on the final delivery partner used in each country. If the package is handled by a national postal service or carrier with a network of pickup points, the recipient may potentially benefit from availability at a withdrawal point. This option depends entirely on the local partner's infrastructure and agreements in place with CNE.

• Home delivery: Standard option provided by the local partner, direct distribution to the recipient's address
• Pickup point / Lockers: Availability varies depending on the final carrier in each country, option possible with certain partners with withdrawal networks
• Post office deposit: If the national postal service handles final delivery, the package may be made available at the local post office if the recipient is absent
• Delivery notice: If the recipient is absent on the first delivery attempt, a notice is usually left with instructions to collect the package or schedule a new delivery

Delivery rescheduling is an option that depends on the final carrier's procedures. CNE does not directly manage this step since last-mile delivery is entrusted to a local partner. If the recipient is absent at the first delivery attempt, the local carrier applies its own rules: automatic retry, availability at a pickup point, or contact with the recipient to agree on a new time slot. Recipients are encouraged to follow the instructions provided in the delivery notice or to contact the local carrier listed in their package tracking directly.

CNE provides a notification system allowing shippers and recipients to track the progress of their shipments. Each package is assigned a unique tracking number that allows real-time consultation of the stages completed. Tracking information is accessible via CNE's website and on many universal tracking platforms. These notifications allow recipients to anticipate their package's arrival and organize accordingly to be present at delivery.

What should I do if my CNE package is lost or damaged?

Loss or damage to a package during international shipping represents an unfortunately possible situation, despite all precautions taken by carriers. CNE, like any logistics operator, has procedures to handle these situations and support affected customers. It is important to understand the steps to follow and timeframes to meet to maximize the chances of obtaining a satisfactory resolution.

In case of undelivered or presumed lost package, the first step is to carefully check the shipment tracking on CNE's website or a universal tracking platform. A package may sometimes appear stuck when it is simply awaiting customs clearance or in transit to the local carrier. If no updates have appeared for several weeks and the estimated delivery time is well exceeded, a claim procedure should then be initiated. The generally accepted deadline for reporting a lost package is 30 days after shipment.

For packages received damaged, quick response is essential. The recipient must report the problem as soon as possible, ideally within 48 hours of receipt. It is strongly recommended to photograph the package and its contents upon discovery of damage, before any further handling. This visual evidence will be essential to support the claim. If possible, reservations should be made on the delivery receipt at the time of receipt, in the presence of the courier.

• Deadline for lost package: Generally 30 days after shipment to report loss and open an investigation
• Deadline for damaged package: Reporting recommended within 48 hours of receipt to preserve rights
• Evidence to keep: Photos of damaged package and contents, delivery receipt with reservations, tracking number, purchase invoice
• Main contact: The shipper (seller) is generally the preferred contact as they are CNE's direct customer

The claim procedure generally goes through the package shipper. Indeed, in the context of e-commerce, it is the retailer who contracted with CNE for shipping. The recipient should therefore first contact the retailer or the platform where the purchase was made to report the problem. The retailer can then open a claim file with CNE by providing all necessary information and evidence. This procedure allows more efficient dispute management as the shipper has all shipment details.

CNE offers insurance options for valuable shipments. Shippers can subscribe to additional coverage when shipping to protect against risks of loss or damage. In case of proven loss on an insured shipment, compensation is calculated according to the conditions of the coverage subscribed, generally based on the declared value of the goods. For uninsured shipments, compensation is limited according to international conventions in force and CNE's general conditions. It is therefore recommended that retailers shipping valuable goods opt for appropriate insurance.

To contact CNE's customer service regarding a claim, several channels are available. The official website cne.com offers contact forms and information on procedures to follow. Shanghai headquarters can be reached by phone at +86 021 5109 6677 or by email at [email protected]. However, for claims related to purchases on e-commerce platforms, it is generally more efficient to go through the platform's customer service, which has established agreements and procedures with CNE.

Does CNE handle international shipments and customs procedures?

CNE is by nature a specialist in international shipments, with its core business being precisely cross-border package transport for e-commerce. The company has built all its expertise around managing shipments from China to the rest of the world, which involves deep knowledge of customs procedures both for export and import. This competency is one of CNE's major assets in the international logistics market.

With its official certifications obtained over the years, CNE has the necessary approvals to directly handle customs operations. In 2017, the company obtained accreditation for import and export customs clearance, allowing it to act as a customs declarant on behalf of its customers. This capacity allows CNE to handle the entire export process from China, including preparation of customs documents, declaration to Chinese authorities and obtaining authorization for goods to leave the country.

For exports from China, CNE ensures that each shipment is accompanied by appropriate documentation before shipment. This includes detailed commercial invoices specifying the nature and value of goods, customs declarations complying with regulatory requirements, and all necessary information about package contents. The company coordinates with Chinese customs authorities to obtain export authorization, a step that generally proceeds smoothly thanks to accumulated experience and daily volumes handled by CNE.

• Customs certification: CNE is accredited for import and export customs clearance since 2017
• IATA certification: First-tier air freight forwarder, enabling direct management of international air freight
• Documents prepared: Commercial invoices, customs declarations, certificates of origin if necessary
• Export customs clearance: Complete handling of formalities for goods leaving China
• Import customs clearance: Supervision of the entry process into destination country, often via local agents

Upon arrival in the destination country, import customs clearance is also supervised by CNE, generally in collaboration with a specialized local agent. Packages are presented to destination country customs authorities, who verify declaration compliance and calculate any applicable duties and taxes. For its express services, CNE offers advanced and simplified customs clearance, allowing accelerated package processing upon arrival and reducing customs waiting times.

Regarding import duties and taxes, it is important to understand that these fees are generally borne by the recipient. When a package enters the destination country, customs authorities may apply import duties calculated on the value of goods, as well as applicable taxes on the total imported amount. These fees depend on the nature of products, their value and trade agreements in effect between countries. The recipient may be required to pay these fees before receiving their package, either directly to customs or through the final carrier who sometimes advances these amounts.

In case of thorough inspection or missing documents during customs clearance, CNE intervenes as an intermediary to provide required information and facilitate situation resolution. The company has experienced teams capable of responding to customs authority requests and ensuring packages can resume their journey as quickly as possible. This mastery of international customs procedures allows CNE clients to rely on a carrier capable of managing the administrative complexities of cross-border commerce.

Understanding tracking statuses

When tracking a CNE package online, different statuses may appear. Here are the main statuses and their meanings: