Track your package

Cdiscount tracking

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How to track my Cdiscount package?

Ordertracker provides a simple solution to track your Cdiscount packages. To begin, you'll need a Cdiscount tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Cdiscount package in real time.

Where can I find my Cdiscount tracking number?

Finding your Cdiscount tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Cdiscount package moving in the package tracking history?

Dealing with a Cdiscount package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Cdiscount or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Cdiscount customer service or the sender can help resolve shipping delays.

When I track my Cdiscount package, why does it show as "returned"?

If you're tracking your Cdiscount package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Cdiscount package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Cdiscount to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Cdiscount may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Cdiscount might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Cdiscount package is "returned" in tracking, contact the sender or Cdiscount customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Cdiscount policies and circumstances.

Why does the Cdiscount parcel tracking timeline indicate that my order cannot be found?

When your Cdiscount parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Cdiscount system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Cdiscount yet. Tracking should appear shortly.

Cdiscount
Company information

About Cdiscount

Cdiscount is a leading French e-commerce platform that was founded in 1998. It offers a wide range of products including electronics, home appliances, fashion, beauty, and more. With a strong presence in France, Cdiscount has expanded its operations to other European countries as well. The company focuses on providing competitive prices, excellent customer service, and a seamless online shopping experience. Cdiscount has a diverse selection of products from various categories, making it a popular choice for online shoppers in France and beyond.


Founded 1998
Country France
Avg. delivery 1-20d

How to contact Cdiscount?

If you are experiencing issues with the delivery process managed by Cdiscount, please do not hesitate to contact their customer support.

Headquarters Cdiscount, Bordeaux, France [email protected] Phone: n/a

How long does it take for Cdiscount to deliver a shipment?

Cdiscount offers various delivery options to cater to the diverse needs of its customers. The delivery time and cost depend on several factors, including the type of shipment, destination, and the delivery option chosen by the customer.

The standard delivery option provided by Cdiscount usually takes between 2 to 4 business days for delivery within metropolitan France. This timeframe may vary based on the product's availability and the delivery address. For remote or inaccessible locations, delivery may take a bit longer.

Cdiscount also offers an "Express" delivery option, which enables customers to receive their orders within 24 to 48 hours. This option is particularly suitable for those who require quick delivery or have urgent needs. However, it is worth mentioning that this option may involve additional costs.

Additionally, Cdiscount has partnered with various delivery companies and services, such as La Poste, Mondial Relay, and Relais Colis, to provide different types of delivery options. These include home delivery, pickup at a designated collection point, or delivery to one of Cdiscount's partner stores. Customers can choose the most convenient option based on their preferences and availability.

As for the delivery costs, they vary depending on the delivery option, the weight, size, and value of the items purchased, as well as the delivery destination. Cdiscount strives to offer competitive delivery prices to its customers. During the checkout process, customers are provided with detailed information regarding the delivery costs associated with their specific order. It is important to note that there may be additional charges for bulky or oversized items.

To summarize, Cdiscount offers both standard and express delivery options, with delivery times ranging from 2 to 4 business days for standard delivery and 24 to 48 hours for express delivery. The costs associated with delivery depend on factors such as the chosen delivery option, item weight, size, value, and destination. Customers can select the delivery option that best suits their needs during the checkout process and view the associated costs before finalizing their purchase.

What shipping carriers does Cdiscount work with?

Cdiscount collaborates with multiple shipping carriers to ensure efficient and reliable delivery of products to its customers. The company has established partnerships with renowned carriers such as La Poste, Chronopost, Colissimo, Relais Colis, DPD, and many others. By working with a diverse range of carriers, Cdiscount aims to offer flexible shipping options to its customers.

When it comes to tracking shipments, Cdiscount provides tracking numbers to customers so that they can monitor the progress of their orders. The tracking number format may vary depending on the carrier used for shipping. Here are some examples of tracking number formats used by popular carriers partnered with Cdiscount:

  • La Poste: The tracking number typically consists of two letters followed by nine digits and "FR" at the end. For example, AA123456789FR.
  • Chronopost: The tracking number usually starts with two letters, followed by nine digits, and ends with two letters again. For example, AB123456789CD.
  • Colissimo: The tracking number typically consists of two letters, followed by nine digits, and ends with two-letter country code (e.g., FR for France). For example, XY123456789FR.
  • Relais Colis: The tracking number format may vary, but it generally contains a combination of letters and digits unique to each shipment.
  • DPD: The tracking number format may vary based on the country of origin and destination. It typically consists of a combination of letters and digits.

Please note that the tracking number format mentioned above is just an example, and it is always advisable to refer to the specific carrier's website or shipping confirmation email for accurate tracking information. Cdiscount provides customers with the tracking number once the order is shipped, enabling them to track their packages and stay updated on their delivery status.

More information about Cdiscount

Cdiscount is a French e-commerce company that was founded in 1998 by Christophe Charle, Nicolas Charle, and Henri de Maublanc. It initially started as a CD and DVD retailer, but quickly expanded its product offerings to include various categories, such as electronics, appliances, furniture, home decor, clothing, and more. Over the years, Cdiscount has evolved to become one of the largest e-commerce platforms in France and has played a significant role in shaping the country's online retail industry.

In 2000, Cdiscount merged with the Casino Group, one of the leading retail conglomerates in France. This partnership accelerated Cdiscount's growth and provided the company with access to a wide range of resources, including logistics and distribution networks. Throughout its history, Cdiscount has continued to innovate and adapt to changes in the market, to maintain its position as a prominent player in the e-commerce industry.

Cdiscount operates through distinct business units that cater to different customer segments and product categories. These include:

  • Cdiscount France: The primary operating unit of Cdiscount is its domestic market in France. With a vast product range and a customer-centric approach, Cdiscount has successfully established itself as one of the top e-commerce platforms in the country. It offers a seamless shopping experience, competitive pricing, and multiple delivery options for customers across France.
  • Cdiscount International: In addition to its operations in France, Cdiscount has expanded its presence internationally. It operates in several countries, including Belgium, Luxembourg, Spain, Italy, Germany, the Netherlands, China, and Vietnam. The international operations enable Cdiscount to tap into new markets and reach a broader customer base, offering them a diverse range of products.
  • Cdiscount Pro: Cdiscount Pro is the business-to-business (B2B) unit of the company that caters to professionals and business customers. It offers specialized services, such as bulk purchases, dedicated customer support, and customized pricing, to meet the unique needs of businesses.

Cdiscount's strategic expansion into various operating countries and the establishment of different operating units have allowed the company to diversify its revenue streams and capture a significant market share in the e-commerce landscape. Cdiscount continues to innovate and invest in technology to enhance its services, improve customer experience, and maintain its position as a leader in the e-commerce industry.