Cdiscount tracking

What is Cdiscount?

Cdiscount is one of the largest French online retail platforms, specializing in selling products at discount prices. Founded in December 1998 by three brothers, Hervé, Christophe and Nicolas Charle, the company quickly established itself as a major player in French e-commerce. Since February 2000, Cdiscount has been a subsidiary of the Casino Group, one of France's leading retail groups, which provides it with solid financial backing and access to a vast logistics and distribution network.

Cdiscount's headquarters are located in Bordeaux, in the Nouvelle-Aquitaine region, where the company has established its main decision-making centers and a significant portion of its logistics infrastructure. This Bordeaux location reflects the company's origins and its strong territorial roots in southwestern France. The company directly employs between 500 and 999 employees, supplemented by several thousand staff working in the group's warehouses and logistics centers.

Cdiscount's market positioning is based on a simple but effective promise: offering some of the lowest prices on the market across an extremely wide range of products. This aggressive pricing strategy, combined with a dynamic marketplace, has allowed the brand to attract millions of consumers seeking good deals. Today, Cdiscount operates under a hybrid model combining direct sales and marketplace sales, with the latter now accounting for approximately 67% of the platform's business volume.

• Date of creation: December 1998, founded by the Charle brothers in Bordeaux
• Parent company: Casino Group, majority shareholder since February 2000
• Headquarters: Bordeaux, France
• Current management: Thomas Metivier, Chief Executive Officer
• Annual revenue: Over one billion euros per year
• Workforce: Between 500 and 999 direct employees, plus outsourced logistics teams

Cdiscount's offering is structured around approximately forty product categories, covering everything from cultural goods and high-tech to computing, home appliances, furniture, toys and many other segments. This diversification allows the platform to meet the varied needs of consumers, whether equipping a home, purchasing the latest technological innovations, or finding gifts for any occasion. In 2006, the company even opened a pilot physical store in Bouscat, near Bordeaux, using online sales data to select the most popular products.

Which countries does Cdiscount deliver to?

Cdiscount has progressively expanded its geographic coverage beyond French borders to become a player in e-commerce across Europe. While the French market remains the core of its business, the brand now offers direct delivery to several neighboring countries, allowing European consumers to benefit from the platform's competitive prices.

In mainland France, Cdiscount ensures complete territory coverage, from major cities to the most remote rural areas. Thanks to a dense network of partner carriers and pickup points, the entire metropolitan territory is accessible for delivery. Overseas departments and territories can also be serviced under specific terms, although certain bulky products or certain categories may be excluded from these distant deliveries.

• Mainland France: Full territory coverage with home delivery and pickup point options
• Belgium: Delivery within 2 business days with over 700 pickup points available
• Luxembourg: Delivery within 2 business days
• Germany: Delivery within 2 business days, excluding Baltic and North Sea islands
• Spain: Delivery within 2 business days with over 1,500 pickup points, excluding Canary Islands, Balearic Islands and Melilla
• Italy: Delivery within 2 business days, excluding San Marino, Vatican, Livigno and Campione d'Italia
• Netherlands: Delivery within 2 business days
• Austria: Delivery available to this country
• Portugal: Delivery available to this country
• Ireland: Delivery available to this country

For destinations outside this direct delivery zone, Cdiscount has partnered with ColisExpat, an international reshipping service. Customers residing in the Americas, Asia, Oceania or other regions of the world can order from Cdiscount using a French delivery address provided by ColisExpat. The package is then reshipped to the final destination, subject to additional shipping fees. This solution extends Cdiscount's reach globally, limited to 30 kg per package.

However, certain product categories are excluded from international delivery for regulatory or logistical reasons. This is particularly the case for alcohol, hazardous products such as car batteries or chemicals, digital content such as video games for download, and ancillary services such as warranties, insurance and installation services. Large bulky packages are generally only deliverable in France and Belgium as part of the appointment-based delivery service.

Which carriers does Cdiscount use?

To deliver the millions of packages ordered each year on its platform, Cdiscount relies on a network of carefully selected partner carriers. This diversification of logistics providers allows the brand to offer a varied range of delivery options, from economical standard to premium express, including pickup point collection or delivery of bulky items.

For standard-sized packages weighing less than 30 kg and meeting standard dimensional constraints, Cdiscount uses several recognized national and international carriers. Colissimo, the parcel service of La Poste, handles a large portion of standard home and post office deliveries. Chronopost, also a subsidiary of the La Poste group, handles express deliveries requiring rapid delivery, generally within 24 hours. DPD complements this offering with standard and priority services, the latter guaranteeing delivery within 24 to 48 hours for packages up to 30 kg.

• Colissimo: La Poste service for standard delivery to home and post office
• Chronopost: Express delivery within 24 hours, appointment delivery with 2-hour time slots
• DPD: Standard and priority delivery for packages up to 30 kg
• TNT: Express home and relay delivery within 24 hours
• Relais Colis: Network of local pickup points for package collection
• Mondial Relay: Major network of pickup points in France and Europe
• UPS: International carrier for certain specific shipments
• Chronopost International: Delivery of packages to European destinations

Pickup point networks play a central role in Cdiscount's logistics strategy. Relais Colis and Mondial Relay have thousands of deposit points at local retailers. Cdiscount Pickup Points, located particularly in Casino group stores, offer an additional alternative for collecting packages. Chronopost's PickUp Station network provides automated lockers accessible 24 hours a day, ideal for customers with non-standard schedules.

For bulky items exceeding 30 kg or with non-standard dimensions, Cdiscount has its own logistics subsidiary: C Chez Vous. This carrier specializes in last-mile delivery of large packages and ensures appointment-based delivery of home appliances, furniture, bedding and all bulky items. C Chez Vous offers several levels of service to choose from, from simple placement at the building entrance to complete installation in the customer's chosen room. This vertical integration allows Cdiscount to control service quality on a particularly demanding segment in terms of logistics.

The Agrikolis network represents a recent innovation in Cdiscount's delivery offering. This service provides pickup points at partner farmers' locations, offering a practical solution for residents of rural areas. Agrikolis Express even allows collection of bulky packages within 24 to 48 hours at these alternative proximity points, combining flexibility and speed for customers away from urban centers.

What are Cdiscount's delivery times?

The delivery times offered by Cdiscount vary depending on the delivery method chosen, the nature of products ordered and the recipient's location. The brand strives to offer competitive delivery times while maintaining a reliable service level, with an announced on-time delivery rate of 98% for bulky products managed by its C Chez Vous subsidiary.

For standard home delivery of standard-sized packages, delivery times generally range between 3 and 5 business days. This delivery method is the most economical option and is perfectly suited for non-urgent purchases. Packages are shipped via Colissimo or DPD depending on availability and location, with delivery against signature or secure deposit according to stated preferences.

• Standard home delivery: Maximum 3 to 5 business days, via Colissimo or DPD
• Express home delivery: 24 hours for orders placed before 2 PM, via Chronopost or TNT
• Same-day delivery: Available for orders validated before 12 PM in eligible areas
• Pickup Point Delivery: 3 to 5 business days, available Tuesday to Saturday
• Mondial Relay Delivery: Maximum 4 business days, available Tuesday to Saturday
• TNT Relay Delivery: 24 hours, available Tuesday to Saturday
• Cdiscount Pickup Point Delivery (bulky items): 4 to 6 days standard, 2 days express
• Appointment-based delivery (bulky items): 4 to 10 business days for appointment scheduling

Express delivery represents a popular option for urgent purchases. Thanks to the Chronopost network, orders validated before 2 PM can be delivered as early as the next morning. For customers who need the fastest service and reside in eligible areas, Cdiscount even offers same-day delivery for purchases confirmed before noon. This premium service allows you to receive your order in the evening itself, until 11 PM, subject to a significant surcharge for non-subscribers.

Appointment-based delivery via Chronopost offers appreciated flexibility for customers wishing to choose their exact reception slot. This service allows you to book a 2-hour time slot Tuesday to Saturday, from 8 AM to 10 PM, guaranteeing delivery adapted to schedule constraints. Evening and weekend deliveries are available in major urban areas, meeting the needs of busy professionals.

For European destinations, delivery times remain particularly competitive with an average of 2 business days to Belgium, Luxembourg, Germany, Spain, Italy and the Netherlands. These fast delivery times are made possible through the use of Chronopost International and Mondial Relay, which have efficient logistics infrastructure across the continent.

Cdiscount applies limited availability periods for packages at pickup points and automated lockers. Packages are now kept for 8 calendar days at traditional pickup points and 5 calendar days in automated lockers. After this period, uncollected packages are automatically returned to Cdiscount and products are refunded to the customer. This policy encourages recipients to collect their purchases quickly and optimizes storage space rotation.

What are Cdiscount's shipping fees?

Cdiscount's shipping fee policy aims to be accessible and transparent, with several free delivery thresholds allowing customers to minimize shipping costs. Rates vary depending on the delivery method chosen, the weight and dimensions of products, and whether the customer is a subscriber to the Cdiscount à Volonté program or not.

For standard customers, pickup point delivery becomes free from 25 euros in purchases on products sold and shipped directly by Cdiscount. This relatively low threshold allows the majority of orders to benefit from free shipping, encouraging consumers to bundle their purchases. Products sold by marketplace sellers may be subject to different conditions depending on each merchant's policies.

• Free delivery to pickup point: From 25 euros in purchases on Cdiscount products
• Standard home delivery: Variable fees depending on weight, generally between 3 and 8 euros
• Chronopost express delivery: From 6.99 euros depending on weight and dimensions
• Same-day delivery: 22.99 euros for non-subscribers, free for CDAV members
• Bulky item pickup point delivery standard: From 9.99 euros
• Bulky item pickup point delivery express: 19.99 euros
• Appointment-based delivery (bulky items): Variable depending on service chosen and dimensions

The Cdiscount à Volonté program represents a particularly advantageous option for regular shoppers. For an annual subscription of 29 euros, reduced to 15 euros for the first year thanks to the welcome offer, members enjoy free delivery to pickup points from 10 euros in purchases and to home from 25 euros. The subscription also includes free express delivery without minimum purchase and free same-day delivery in eligible areas, a considerable advantage compared to the 22.99 euros charged to standard customers.

For professionals using Cdiscount Pro or Trade Discount, specific terms apply. Shipping fees are waived from 300 euros in purchases in mainland France, a threshold tailored to the larger order volumes of businesses. This advantageous pricing policy aims to retain professional customers and position Cdiscount as a credible alternative to traditional B2B distributors.

Shipping fees to European destinations vary depending on the country and package weight. Cdiscount à Volonté subscribers enjoy free shipping on small packages sent to Belgium, Luxembourg and other countries in the direct delivery zone. For non-subscribers, rates remain competitive but involve additional charges compared to deliveries within mainland France.

What are Cdiscount's delivery options?

Cdiscount offers a complete range of delivery options designed to adapt to the different lifestyles and constraints of its customers. From economical standard delivery to premium delivery with installation, each consumer can find the formula matching their needs in terms of speed, flexibility and ancillary services.

Home delivery remains the option preferred by the majority of customers. It comes in several variants depending on the level of urgency: standard delivery within 3 to 5 days, express delivery within 24 hours via Chronopost or TNT, and same-day delivery for orders validated before noon in covered areas. Delivery is made against signature or via a security code communicated to the delivery person, ensuring secure package reception.

• Standard home delivery: Delivery against signature within 3 to 5 business days
• Express home delivery: Reception within 24 hours for orders before 2 PM
• Appointment-based delivery: Choose a 2-hour time slot Tuesday to Saturday, 8 AM to 10 PM
• Evening delivery: Time slots available until 10 PM in major cities
• Saturday delivery: Available for express orders
• Pickup point delivery: Collection from a partner retailer with extended hours
• Automated locker delivery: Collection 24/7 via Chronopost PickUp Station
• Cdiscount Pickup Points: Collection in Casino group stores

The pickup point network is a popular alternative for customers with busy schedules or living in areas where home delivery poses difficulties. Relais Colis and Mondial Relay offer thousands of deposit points at local retailers, typically open during extended hours including Saturdays. Cdiscount Pickup Points located in Casino stores further expand this coverage, while PickUp Station automated lockers allow collection at any time of day or night.

For bulky items such as appliances, furniture or bedding, Cdiscount has developed a particularly comprehensive service offering through its C Chez Vous subsidiary. Delivery is mandatory by appointment, with several service levels to choose from. The basic service includes placement at the foot of the building or in front of the house. The C dedans service includes carrying into the customer's chosen room. The C installé and C monté packages add service activation or complete furniture assembly respectively.

The old equipment return represents a particularly appreciated free service when purchasing large appliances or furniture. On delivery day, the customer can request removal of their old appliance or furniture, provided it has been previously prepared: washing machine drained, refrigerator defrosted, furniture dismantled and grouped, mattress in a cover. This service significantly simplifies the replacement of household equipment by avoiding removal procedures.

Proactive notifications accompany the customer throughout the delivery process. Emails and SMS are sent at key moments: order confirmation, package shipment, availability at pickup point, imminent delivery arrival. These alerts allow real-time tracking of shipment and advance notice of reception, reducing failed deliveries and unnecessary returns.

What should I do if my Cdiscount order is lost or damaged?

Despite Cdiscount and its partner carriers' efforts to ensure flawless delivery, incidents can occur: lost packages, products damaged during transport, incomplete or non-compliant orders. The brand has established clear procedures for handling these situations and compensating its customers promptly.

In case of visibly damaged packages upon receipt, it is essential to react immediately. The customer must issue precise and detailed reservations on the delivery note provided by the carrier, describing the damage observed on the packaging. If possible, it is recommended to refuse the package or, failing that, to photograph it from all angles before opening. These elements of evidence will be essential for building the complaint file.

• Deadline for reporting an issue: 90 days from the order date
• Legal delivery deadline: The seller must deliver within the stated timeframe or within a maximum of 30 days
• Legal guarantee of compliance: 2 years from delivery for defective products
• Refund timeframe: 14 days after notification of withdrawal request
• Right of withdrawal: 14 days to change your mind and return a product

To initiate a complaint, the customer must log into their personal account on the Cdiscount website, under My Orders. They select the order in question and choose the option Return or exchange items. The online form allows you to describe the problem encountered and attach photos illustrating the damage or defects observed. This process automatically generates a prepaid return label to print and attach to the package.

The package to be returned must be deposited at a Cdiscount Pickup Point or at a post office according to the instructions provided. The item must be placed in its original packaging, accompanied by all accessories and documents provided with the purchase. Upon receipt and verification of the return by Cdiscount teams, a confirmation email is sent to the customer. The refund is then processed within 14 days to the payment method used when placing the order.

In case of a definitively lost package, responsibility rests with the seller until effective delivery to the recipient. The customer has 90 days to file a complaint with Cdiscount. If the carrier cannot locate the package after investigation, Cdiscount proceeds with full refund or reshipping of the order according to the customer's wishes. The law indeed requires the online seller to guarantee the proper execution of delivery.

For defective or faulty products, the legal guarantee of compliance applies for two years from the delivery date. The customer can request repair or replacement of the product, at the brand's choice depending on the respective costs of each option. Cdiscount also provides warranty against hidden defects, covering non-obvious defects making the product unsuitable for its normal use. These legal guarantees apply regardless of any commercial warranty extension purchased as a supplement.

How to contact Cdiscount?

Cdiscount provides its customers with several contact channels to answer their questions, handle complaints or support them in their processes. Customer service strives to provide quick and personalized responses, with dedicated teams depending on the nature of requests and the customer's status.

Telephone remains the preferred means of contact for emergencies or complex situations requiring direct communication with an advisor. Cdiscount customer service can be reached at 09 70 80 90 50, a non-premium number charged at local call rates. Advisors are available Monday to Friday from 9 AM to 7 PM and Saturday from 9 AM to 6 PM. Cdiscount à Volonté subscribers enjoy priority access with reduced wait times.

• Telephone: 09 70 80 90 50, Monday to Friday 9 AM to 7 PM, Saturday 9 AM to 6 PM
• Online form: Accessible from the customer account, Help and Contact section
• Live chat: Instant discussion with an advisor from the Cdiscount website
• Social media: Private messages on Facebook and Twitter for simple requests
• Postal mail: Cdiscount.com / SGPN Customer Service, PO Box 90200, 93472 Neuilly-sur-Marne

The online contact form offers a practical alternative for requests that do not require an immediate response. Accessible from the FAQ section of the customer account, it allows you to describe your situation in detail and attach supporting documents if necessary. Responses are typically provided within 24 to 48 business hours by email. This solution is particularly suitable for documented complaints or technical questions about products.

Live chat provides real-time interaction with an advisor, combining the responsiveness of telephone with the convenience of written communication. This channel is accessible directly from the Cdiscount website during customer service hours. It allows you to quickly resolve common questions about ongoing orders, delivery methods or return procedures, while keeping a written record of exchanges.

Social media constitute a complementary contact channel, particularly used by customers accustomed to these platforms. Cdiscount teams respond to private messages sent via Facebook and Twitter, typically within a few hours. This mode of communication is suitable for simple requests or problem reports, but complex complaints are generally redirected to traditional channels for thorough processing.

For official correspondence or formal complaints requiring certified mail, the customer service postal address allows you to send your request directly to the disputes processing office. This option remains relevant for mediation procedures or formal notices requiring legal proof of the action taken by the consumer.

The Cdiscount online help center also contains hundreds of answers to the most frequently asked questions, organized by topic: order, delivery, payment, returns, customer account, marketplace. This knowledge base often allows you to find an answer without having to contact customer service directly, offering significant time savings for simple questions and routine procedures.

Understanding tracking statuses

When you track a Cdiscount order online, different statuses may appear in your customer account. These indicators let you know the progress of your order at each stage, from initial validation to actual delivery. Here are the main statuses and their meanings: