Cdiscount tracking

Delivery options for online commerce in France

Cdiscount offers a complete range of delivery services, tailored to the size of the packages and the needs of the customers. The options offered cover both home delivery and out-of-home pickup solutions:

• Home delivery: Cdiscount offers standard and express home delivery for standard packages (usually up to 30 kg). This service is provided through partner carriers such as Colissimo - La Poste or DPD for the standard option, and Chronopost, DPD Priority, or TNT for express options. Home delivery is done either against signature or via a security code given to the delivery person, ensuring the secure receipt of the package by the recipient. Cdiscount also offers specific options such as delivery by appointment - for example with Chronopost, including evening or weekend slots in some major cities, as well as same-day delivery for orders placed before the afternoon in eligible areas.
• Pickup point delivery: For more flexibility, Cdiscount allows orders to be picked up at a vast network of partner pickup points. Small or medium-sized packages can be delivered to local merchants affiliated with the Relais Colis or Mondial Relay networks, or in the Cdiscount Pickup Points located in Casino group stores. This delivery method saves the customer from waiting for a delivery person at home and adapts to their schedule, with the package being kept for several days at the pickup point. Cdiscount also offers delivery to automated lockers via the PickUp Station network of Chronopost for compatible packages. As soon as the package arrives at the pickup point or locker, the customer is notified and receives a pickup code by email or SMS, allowing them to retrieve their purchase independently.
• Delivery of bulky products: Heavy or bulky items (weight >30 kg or dimensions outside postal standards) are subject to specific logistical services. Cdiscount relies on its specialized subsidiary C Chez Vous to ensure the "last mile" transport of these large packages. Delivery is made by appointment with several levels of service at the customer's choice: a standard "curbside" delivery (package dropped off at the foot of the building or in front of the house), an "inside" delivery (C inside) with the product placed in the chosen room, or even a complete service including installation or assembly of the appliance (C installed or C assembled) performed by a specialized team. These offers guarantee professional or individual customers an appropriate reception of furniture, appliances, or other bulky items. Note that some very specific products or those shipped directly by the manufacturer may be subject to direct delivery by the supplier, outside the usual Cdiscount circuit.

Logistics partnerships

To deliver packages in the best conditions, Cdiscount collaborates with many recognized carriers. The distribution of small and medium packages relies on La Poste - with its Colissimo service for standard home delivery as well as on its express subsidiaries Chronopost - fast delivery to home or pickup point. Other major partners include DPD - La Poste group for standard and priority shipments, Relais Colis and Mondial Relay for the pickup point network, or UPS/Chronopost International for certain international shipments. The transport of bulky shipments is handled by C Chez Vous, Cdiscount's internal provider dedicated to packages over 30 kg, which has its own teams and specialized delivery infrastructure. Thanks to these logistics partnerships, Cdiscount offers extensive geographical coverage and varied delivery modes, while benefiting from the expertise of each carrier - e.g. Chronopost's speed, La Poste's territorial network, Mondial Relay's dense network, etc. This multi-actor collaboration allows for pooling strengths and absorbing activity peaks - sales, holidays while ensuring smooth order delivery.

Logistics chain and infrastructure

Cdiscount's logistics chain is structured to optimize order processing, from warehouse preparation to shipment. Operations are centralized in several specialized logistics centers: Cdiscount notably has three major warehouse hubs in France. The main historical sorting center is located in Cestas, near Bordeaux, where three buildings manage the majority of products under 30 kg. A second hub, located near Saint-Étienne, is dedicated to heavy items over 30 kg - bulky appliances, furniture, etc. Finally, in the Île-de-France region, Cdiscount operates a mixed logistics platform with a 60,000 m² warehouse in Réau - Seine-et-Marne dedicated to light products - manually manageable size up to ~15 kg as well as a site in Moissy-Cramayel for the 15-30 kg segment. This geographical and product type organization allows for efficient processing of each order based on its volume: items are stored and prepared at the most suitable site, avoiding mixing very different goods in the same warehouse - for example bedding and small toys. Such specialization improves the efficiency of preparation processes and the rationalization of delivery rounds.

Operationally, Cdiscount invests in modern technologies and equipment to accelerate and secure its logistics chain. Some warehouses are equipped with automated storage and picking systems, such as the Skypod autonomous robots developed by the French company Exotec, first deployed in Cestas and then on a large scale in Réau. These goods-to-man robots move product bins to operators, speeding up order preparation and reducing task difficulty. Additionally, automated packaging machines adjust the size of boxes to the content to reduce void and better protect items. The entire process, from receiving supplier goods to final shipment, is managed by inventory and order management software, ensuring complete traceability. Thanks to this robust logistics infrastructure, Cdiscount's warehouses shipped nearly 14 million packages in a recent year. Cdiscount even offers its logistics services to external third parties - luxury brands, e-commerce players from other sectors, etc., demonstrating the expertise acquired internally and the performance of its facilities.

Logistics services for professionals - Cdiscount Pro

Cdiscount also addresses the specific needs of businesses and professionals through its Cdiscount Pro offer. From a logistics perspective, professional customers benefit from tailored services that differ from public shipments. Large or regular orders are subject to dedicated processing to ensure speed and reliability. For example, delivery can be made directly to the professional site - business or construction site address with carriers capable of handling pallets or heavy packages. With Cdiscount's extensive network, companies can choose delivery to their place of activity or opt for pickup at a pickup point if more convenient for them. Flexibility is key, with the possibility of agreeing on specific time slots for business deliveries, taking into account opening hours or access constraints - industrial areas, high floors, etc. Cdiscount Pro also ensures the quality of packaging and transport of professional products, to guarantee they arrive in perfect condition despite sometimes a large quantity or weight per shipment. Additionally, a dedicated customer service is generally available to track these B2B orders and proactively inform about their delivery. The logistics expertise that Cdiscount has developed in B2C is thus put at the service of professionals, with fast and personalized delivery solutions to supply offices, shops, or workshops throughout France.

International delivery

As a logistics operator, Cdiscount also offers the sale and delivery of products beyond French borders. Since 2018, the company has extended its delivery service to several neighboring European countries, shipping directly from its French warehouses to Belgium, Germany, Spain, Italy, Luxembourg, etc. For these destinations, Cdiscount relies on its usual partners - such as Chronopost or DPD to quickly deliver packages to international customers. For example, a partnership with Chronopost ensures delivery of packages in about 48 hours in Belgium and Spain, and in a few days in other concerned countries, replicating abroad the level of service offered in France. Additionally, Cdiscount has opened pickup points in some of these countries to offer customers the option to pick up their orders locally - over 700 pickup points in Belgium, 1500 in Spain, etc. set up with partner networks. Thus, a Belgian or Spanish customer can choose home delivery or Cdiscount pickup in their region, with tracking as transparent as for a French customer.

Beyond Europe, Cdiscount makes its products accessible worldwide through third-party solutions. The company has partnered with the ColisExpat service to ship packages to international destinations not directly served. ColisExpat acts as a relay: foreign customers order on Cdiscount and have their purchases delivered to the ColisExpat address in France, which then handles the reshipment to the final country - within the limit of 30 kg per package. This solution allows consumers located, for example, in America, Asia, or Overseas, to receive Cdiscount products against optimized reshipment fees. International delivery terms remain similar to France - choice of carrier, online tracking, except that any customs duties and additional delays may apply depending on the destination. Thanks to this international opening, Cdiscount uses its logistics expertise to reach a broader market while maintaining a professional level of service.

Order tracking and customer information

Cdiscount places particular emphasis on delivery tracking and transparency of information provided to the customer. Each order has real-time tracking accessible via the online customer area, "My Orders" section. As soon as the order is validated, a status is assigned and updated as it progresses. The customer can thus consult at any time the progress of their package: "In validation process", "Validated", "In preparation", "Shipped", "Delivered", etc. with the meaning associated with each step. These clear and real-time updated statuses allow knowing if, for example, the order is being packaged or already taken over by the carrier. Furthermore, once the package is shipped, Cdiscount communicates to the customer a tracking number and the name of the carrier responsible for the delivery. With this number, the customer can track the delivery in more detail on the carrier's website - for example on laposte.fr for Colissimo, on the DPD portal, etc. and know the exact location of their package. Email and/or SMS notifications are also sent at key moments, such as package shipment, its availability at a pickup point, or approaching delivery, so that the recipient is informed without needing to constantly check the customer area. In case of unusual delay or delivery problem, Cdiscount's customer service remains available to inform the customer and act as an intermediary with the carrier if necessary. This tracking management, combining online tools and human assistance, contributes to a smooth shopping experience for the customer.

Reliability, flexibility, and accessibility of the logistics network

Cdiscount's logistics performance relies on a network that is both reliable, flexible, and accessible to the greatest number. Reliability is first measured by the quality of the service provided: Cdiscount manages to deliver the vast majority of orders within the announced deadlines and in good condition, thanks to controlled processes and the automation of many logistical tasks. Satisfaction indicators reflect this: for example, for bulky product deliveries managed by C Chez Vous, the punctuality rate reaches 98% and the customer satisfaction index - NPS exceeds 80, demonstrating a high level of customer trust in the service provided. Package security is ensured by appropriate packaging and care during handling and transport. Moreover, complete traceability - computerized tracking, scans at each stage allows anticipating and quickly resolving any delivery incidents, which enhances overall reliability.

Cdiscount's logistics system is highly flexible. The company has been able to multiply delivery options and adapt to the varied expectations of customers: extensive delivery hours - including evenings and Saturdays, choice of pickup or reception location, possibility to reschedule a delivery in case of absence through carrier interfaces, etc. This flexibility is also reflected in the ability to absorb very fluctuating volumes without service degradation, whether during high-demand periods - Black Friday, Christmas or during occasional promotional operations. Cdiscount proactively adjusts its resources - warehouse staff, additional delivery rounds, reinforcement of partner carriers to maintain a constant level of service during activity peaks.

Finally, Cdiscount's logistics network aims to be accessible and close to customers throughout the territory. Thanks to thousands of pickup points and lockers available across France, including in rural areas, most customers have a convenient pickup location a few kilometers from their home. Similarly, the backing of the Casino store network allows offering parcel collection points in many cities and peri-urban areas, further expanding the geographical proximity of the service. For home delivery, the use of La Poste services and national carriers guarantees 100% coverage of municipalities, including isolated or hard-to-reach areas - mountains, coastal islands served by boat for large packages, etc. This logistical accessibility is coupled with a competitive pricing policy - with subscription offers like Cdiscount à Volonté providing free delivery on many orders, although pricing details are not covered here. In short, Cdiscount has built over the years a dense and efficient logistics network, capable of making online shopping accessible everywhere in France and even internationally, while maintaining a high level of reliability and flexibility in the delivery of purchases.