Canpar tracking

What is Canpar?

Canpar, commercially known as Canpar Express, is a Canadian company specializing in parcel delivery and courier services. The company name is an abbreviation of "Canadian Parcel," reflecting its primary focus on parcel transportation across Canada. Founded in 1976 by John Cyopeck, the company initially concentrated on the small parcel market in Ontario and Quebec, before gradually expanding its network nationally to meet the growing demand for efficient and affordable courier services.

Canpar's history is closely linked to the evolution of the Canadian logistics sector. Originally established as a division of Canadian Pacific Trucks, the company quickly gained independence and developed its own market identity. Over the decades, Canpar built a solid logistics infrastructure and a network covering the entire Canadian territory, becoming a major player in the parcel delivery sector in the country. This organic growth enabled the company to develop particular expertise in Canadian domestic logistics.

A major milestone in Canpar's development was its acquisition in 2002 by TFI International, known at that time as TransForce. At the time of acquisition, Canpar already operated 53 terminals and 1,000 vehicles, with revenues of approximately 150 million dollars. This integration within a major transportation and logistics group provided Canpar with additional resources and better integration of its distribution network. TFI International, whose origins date back to 1957 with a small trucking service in Cabano, Quebec, today owns the largest truck fleet in Canada and controls more than 80 operating subsidiaries.

• Founded: 1976, founded by John Cyopeck with initial focus on Ontario and Quebec
• Parent company: TFI International Inc., formerly TransForce, Canadian logistics company based in Montreal
• Head office: 201 Westcreek Boulevard, Brampton, Ontario, Canada
• Employees: More than 1,700 employees dedicated to delivery and logistics operations
• Fleet: More than 1,000 delivery vehicles covering the entire Canadian territory
• Infrastructure: More than 55 terminals strategically distributed across Canada

Today, Canpar Express holds an important place in Canada's parcel courier sector. By prioritizing a customer-centric approach, the company has maintained high customer satisfaction levels over time. The rapid growth of online commerce in recent years has led to a significant increase in the number of parcels processed daily by the company. Canpar has strengthened its logistics capabilities to absorb these additional volumes while maintaining high service standards, thus consolidating its position as a reliable logistics partner for parcel shipment across Canada.

In which countries does Canpar deliver?

Canpar Express primarily focuses its operations on the Canadian domestic market, where the company has developed one of the densest distribution networks in the country. The carrier serves the entire Canadian territory, from major metropolitan areas such as Toronto, Montreal and Vancouver to the most remote regions. This complete national coverage is one of Canpar's main strengths, allowing parcels to be delivered anywhere in Canada with competitive delivery times.

Canpar's geographic coverage extends to all ten Canadian provinces and three territories. The company maintains a presence even in the most isolated areas through its land connections and partnerships with regional carriers when necessary. This approach ensures that even recipients located in remote communities can receive their parcels, although delivery times may be slightly longer for these destinations.

• Canada: Complete coverage of all ten provinces, from Alberta to Newfoundland and Labrador, including British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia and Prince Edward Island
• Canadian territories: Service to Yukon, Northwest Territories and Nunavut via logistics partnerships
• United States: Delivery to the continental United States through agreements with cross-border partners
• International: Shipment to more than 215 countries worldwide via international logistics partners

While Canpar concentrates its own operations on the Canadian market, the company also offers international shipping services through agreements with logistics partners. Canpar thus allows shipment of parcels to the United States and more than 215 countries worldwide. Delivery times for international shipments vary depending on the destination and relay carrier involved. For shipments to the United States, Canpar notably offers an expedited option called Canpar Select USA, allowing a parcel to be shipped across the border in priority mode from major Canadian cities.

By focusing on the national market, Canpar has developed particular expertise in domestic logistics. The company offers competitive delivery times on its ground shipments and maintains a high level of reliability in its shipping. Although it does not have its own operations outside Canada, Canpar supports customers with international shipping needs by relying on trusted partners for the portion of the route outside its network. All international shipments benefit from complete tracking to the final destination.

What are Canpar's shipping services and delivery timeframes?

Canpar Express offers a comprehensive range of delivery services to meet the different shipping needs of its customers, whether businesses or individuals. With more than 40 years of experience in parcel shipment, the company has created a network that ensures reliable service with easy access to tracking information and first-rate customer service. Services are built around several main offerings adapted to different urgencies and budgets.

Canpar's standard ground service is the most economical option for the majority of shipments. Delivered by ground transportation throughout Canada, this door-to-door service covers both urban and rural areas, with transit times of a few business days depending on distance. This service supports a wide range of shipment formats, from small envelopes to large parcels. Very remote regions may require slightly longer delivery times.

• Ground Service: Economical option with transit times of a few business days depending on distance, ideal for non-urgent shipments
• Canpar Express: Priority service with delivery in 1 to 2 business days for urgent shipments requiring accelerated arrival
• Canpar Select: Range of express services with timeframes of 1 to 3 days depending on the chosen service
• Select Letter: Service dedicated to important documents requiring fast and secure delivery
• Select Pak: Option adapted to large documents and small items with priority handling
• Select Parcel: Express service for larger parcels, accepting packages up to 34 kg per piece

For urgent shipments, Canpar's express services guarantee priority deliveries in the shortest timeframes. Each service is tailored to the type of shipment to ensure safe and rapid delivery. All express services include real-time tracking of the shipment, allowing shippers and recipients to follow the progress of their parcel at each stage. Special delivery services at 10 a.m. or noon are also available for certain destinations, offering additional time guarantees.

Regarding delivery schedules, business deliveries are made from 9 a.m. to 5 p.m. Monday to Friday, while residential deliveries are made until 7 p.m. Canpar also offers Saturday delivery service, available on request from the shipper. This exceptional service, offered only for specific postal codes, provides increased flexibility when parcel receipt is needed during the weekend. Saturday delivery must be pre-arranged and indicated on the shipping form.

What are Canpar's rates and maximum dimensions accepted?

Canpar Express rates are set based on several criteria to determine the exact cost of a shipment. The company uses a pricing system that takes into account weight, dimensions, destination and the service level chosen. To obtain an accurate estimate, Canpar provides an online rate calculator accessible through the MyCanpar portal, allowing customers to simulate the cost of their shipments before shipping.

Weight is one of the main pricing factors. Canpar applies a volumetric weight rule for light but bulky parcels. If the actual weight of the parcel is less than its calculated volumetric weight, the latter will be used to determine the rate. For ground service, Canpar uses a minimum of 198.6 kg per cubic meter, while for Select service, the calculation is based on 240 kg per cubic meter.

• Maximum weight ground service: 68 kg per parcel
• Maximum weight Select service: 68 kg per parcel
• Maximum weight USA shipments: 32 kg per parcel
• Fuel surcharge: Applied at the time of shipment according to current rates
• Residential surcharge: Additional fees for any delivery or pickup at a residential address
• Cash on delivery (COD): Available for ground and Select services, with payment options for cash, check or money order

Four categories of parcels require special handling and incur additional fees. Irregular parcels, which require particular handling due to their size, shape, packaging or contents, are subject to a surcharge. Similarly, parcels of excessive length, oversized or excessive weight are subject to special handling fees. These fees are intended to cover the additional costs associated with processing these non-standard shipments.

Rerouting fees apply to shipments for which a change of destination is requested. Requests to reroute outside a zone or province are charged as a new shipment. If Canpar cannot deliver a parcel on the first attempt, a delivery notice is left at the recipient's address. Fees are charged if a second delivery attempt is requested by the recipient. To find out exact rates applicable to a specific shipment, it is recommended to use the online rate calculator or contact Canpar's sales department directly.

What are Canpar's delivery options?

Canpar Express offers its customers a variety of flexible delivery options to adapt to different needs and constraints of recipients. Whether for home delivery, at a business or at a pickup point, the carrier offers solutions allowing parcels to be received in the best conditions. This flexibility is one of the main strengths of the Canpar offering, particularly valued in a context where lifestyles and work arrangements are constantly evolving.

Home delivery remains the most common option for individuals. Canpar delivery drivers complete their residential routes Monday to Friday until 7 p.m., offering an extended time window for recipients. For residential deliveries, only one delivery attempt is generally made. No signature is obtained for residential deliveries unless a specific request is made by the shipper, in which case additional fees apply.

• Home delivery: Residential distribution Monday to Friday until 7 p.m. with possibility of delivery without signature
• Commercial delivery: Business distribution from 9 a.m. to 5 p.m. Monday to Friday
• SMARTSpot points: More than 800 pickup points across Canada to retrieve parcels at your convenience
• Parcel redirection: Possibility to redirect a parcel to a SMARTSpot before delivery attempt
• Saturday delivery: Service available on request for certain specific postal codes
• Pre-authorized delivery: Option allowing a parcel to be left without signature at a location agreed in advance

The SMARTSpot network represents a particularly convenient alternative for recipients who cannot be present at their home. Canpar has partnered with reliable partners to offer more than 800 carefully selected pickup points across Canada. These locations, generally located in neighborhood stores in urban areas and major cities, offer flexible opening hours to adapt to everyone's schedules. Parcels deposited at a SMARTSpot are kept for up to 5 days and become available for pickup after 12 p.m. on the business day following their deposit.

If a recipient knows they will not be home, they can proactively redirect their parcel to a SMARTSpot of their choice even before the delivery driver attempts delivery. This redirection option prevents delivery notices and allows you to pick up your parcel as soon as possible at the most convenient location. A SMARTSpot locator is available on Canpar's website to find the nearest pickup point. In case of absence during a delivery attempt, the parcel can also be automatically deposited at a nearby SMARTSpot or Canpar counter.

What should I do if my Canpar parcel is lost or damaged?

When a parcel does not arrive at its destination or shows damage upon receipt, Canpar Express provides a clear and structured claims procedure. The company recognizes the importance of handling these situations with diligence and offers a process allowing customers to assert their rights. It is essential to respect the deadlines and steps provided so that the claim can be processed effectively.

The first step is to contact Canpar's customer service to start the parcel search. It is important to have the tracking number of the shipment in question. Customer service will then open a search file and assign a file number that will be necessary for the rest of the procedure. This preliminary step confirms the status of the parcel and determines whether it has actually been lost or is simply delayed.

• Deadline for damage: A claim for damage must be reported and filed within 60 days following the parcel delivery date
• Deadline for loss: A claim for parcel loss must be filed within 180 days following the shipment date
• Required documents: Copy of the original merchandise invoice or copy of the price list indicating the cost, as well as the search file number
• Online form: The claim can be submitted via the form available on the Canpar portal
• Mailing address: Canpar Express Claims Service, 201 Westcreek Blvd., Suite 102, Brampton, Ontario, L6T 0G8

Regarding compensation, Canpar Express applies liability limits defined in its service conditions. If the Montreal Convention does not apply to the shipment, the maximum amount of any loss or damage for which Canpar can be held responsible does not exceed 100 Canadian dollars or 4.41 Canadian dollars per kilogram per shipment, whichever is greater. In no case can a claim exceed the actual value of the lost or damaged shipment. Canpar Express is not responsible for consequential, incidental or indirect damages, including loss of profits or revenues.

Based on Canpar's experience, proper labeling and packaging of shipments can prevent a large number of claims. The company does not accept unpackaged items and cannot be held responsible for damage to containers or unpackaged items. It is therefore strongly recommended to properly protect the contents of your parcels before shipping. The company also offers commercial guarantees on the reliability of its services: for example, a priority shipment delivered late may be eligible for reimbursement of shipping fees according to the conditions stipulated in the contract.

Does Canpar handle international shipments and customs formalities?

Although Canpar Express primarily focuses its operations on the Canadian domestic market, the company offers international shipping solutions to the United States and more than 215 countries worldwide. These international services are made possible through agreements with logistics partners who take over once parcels leave Canadian territory. This approach allows Canpar to offer service continuity for cross-border shipments while remaining focused on the quality of its national network.

For shipments to the United States, Canpar offers an expedited option called Canpar Select USA. This service allows a parcel to be shipped in priority mode from major Canadian cities to the continental United States. The maximum weight for shipments to the United States is limited to 32 kg per parcel. All cross-border and international shipments benefit from complete tracking to their final destination, allowing shippers and recipients to follow the progress of their parcel through the different transport networks.

• Continental United States: Canpar Select USA service with priority delivery and complete tracking
• International: Shipment to more than 215 countries via logistics partners
• Customs documentation: Commercial or pro forma invoice required for any international shipment
• Customs declaration: Required for all international shipments with precise description of contents and value
• Restrictions: Certain goods may be subject to restrictions depending on the destination country

Customs formalities are an important aspect of international shipments. For any shipment abroad, a commercial or pro forma invoice must be attached to the parcel. This document must precisely describe the contents of the shipment, its value and origin. The information provided allows customs authorities in the destination country to assess applicable duties and taxes. It is recommended to complete these documents carefully and accurately to avoid any delays during customs clearance.

Customs duties and import taxes are generally the responsibility of the recipient, unless otherwise agreed between shipper and recipient. These fees vary depending on the destination country, type of merchandise and its declared value. Additional delays related to customs clearance may be added to normal transit time, particularly for shipments to countries outside the North American free trade agreement. For shipments of goods subject to specific regulations, it is advisable to check with the competent customs authorities before shipping.

How to contact Canpar?

Canpar Express provides several communication channels to answer the questions and concerns of its customers. Whether for information about a shipment, reporting a problem or requesting technical assistance, Canpar's customer service is accessible through different means adapted to everyone's preferences. The company strives to provide responsive and professional support to accompany customers throughout their shipping experience.

The quickest way to reach Canpar is to call the dedicated customer service telephone line. Bilingual agents are available to answer requests. For questions related to electronic shipping systems and digital tools such as the MyCanpar portal, a specific technical support line is also available.

• Customer service phone: 1-800-387-9335 for any general questions about shipments and deliveries
• Technical support: 1-866-588-1488 for questions about electronic shipping systems
• Email: [email protected] for written requests
• Live chat: Available on the website Monday to Friday from 10 a.m. to 7 p.m. EST
• Phone hours: Monday to Friday from 8 a.m. to 8 p.m. EST, bilingual agents from 8 a.m. to 4 p.m. EST
• Mailing address: Canpar Express, 201 Westcreek Blvd., Suite 102, Brampton, Ontario, L6T 0G8

The MyCanpar online portal is also a valuable resource for customers. This portal brings together various practical tools allowing customers to manage their shipments independently. Users can calculate transit times, estimate shipping rates, schedule parcel pickups, create return labels and configure proactive notifications by email or SMS. These digital features facilitate daily shipment management and offer greater transparency and control to professional and individual customers alike.

For businesses with large shipping volumes, Canpar offers personalized support through dedicated sales representatives. These contacts can help set up customized logistics solutions, negotiate pricing adapted to volumes and ensure regular monitoring of service quality. Professional customers also benefit from daily parcel pickup options and priority support access in case of need.

Understanding tracking statuses

When you track a Canpar parcel online, different statuses may appear to indicate the progress of your shipment through the logistics network. Each movement of the parcel, from pickup to sorting to departure from a center or delivery attempt, generates a status update in the system. Here are the main statuses and their meaning: