Cacesa tracking

What is Cacesa?

Cacesa is an international courier and logistics operator of Spanish origin, specializing in express parcel shipping, air freight and postal services on a global scale. Founded in 1987, the company has established itself as a major player in goods transport and e-commerce logistics, offering fast and reliable delivery solutions for both individuals and businesses. Its full name, Compañía Auxiliar al Cargo Express S.A., reflects its original mission focused on managing express freight and international postal shipments.

Cacesa's history is closely linked to that of the airline Iberia, which was at the origin of its creation. In its early days, the company concentrated its activities on transporting packages and goods by air, particularly from Europe to Latin America, taking advantage of the numerous air connections operated by Iberia. This proximity to the aviation industry gave Cacesa unique expertise in express air freight transport, expertise which remains one of its main competitive advantages today.

Over the decades, Cacesa has significantly expanded its scope of operations and diversified its services to become a true one-stop shop for international logistics. In 2011, the merger of Iberia with British Airways within the International Airlines Group enabled Cacesa to benefit from an even more extensive air network and to strengthen its capacity to ship to an increasing number of destinations around the world. The company has managed to accompany the spectacular growth of e-commerce by positioning itself as a privileged partner for online sales platforms wishing to ship easily internationally.

• Date of creation: 1987, at the initiative of the airline Iberia to develop express freight services
• Headquarters: Madrid, Spain, near the Adolfo Suárez Madrid-Barajas international airport
• Parent company: Since April 2025, Cacesa has been part of the CTT Correios de Portugal group, the Portuguese postal service
• Employees: Approximately 276 employees dedicated to logistics and transport activities
• Certifications: ISO 9001 (quality), ISO 14001 (environment), TAPA (security), IATA, OEA (Authorized Economic Operator)

A major turning point in Cacesa's history occurred in 2024-2025 with its acquisition by the Portuguese postal group CTT. The agreement, announced at the end of 2024, was finalized on April 30, 2025 for an amount of 106.8 million euros. This integration within CTT Expresso aims to strengthen the position of the Portuguese group on the Iberian and European parcel market, by capitalizing on Cacesa's recognized expertise in international logistics and customs clearance of e-commerce shipments. This new alliance opens promising prospects in terms of operational synergies and geographical expansion for the Spanish carrier.

Which countries does Cacesa deliver to?

Cacesa has a particularly extensive geographical coverage that allows it to deliver parcels to more than 150 countries and territories around the world. This international presence is one of the major assets of the Spanish carrier, which has managed to build a dense network of logistics partners and local correspondents to ensure final distribution of shipments in each country of destination. The centralization of operations in Madrid, in the immediate vicinity of the international airport, makes it possible to optimize flows and guarantee competitive transit times.

In Europe, Cacesa ensures complete coverage of all countries on the continent. Spain is naturally its preferred domestic market, where the carrier has a particularly developed logistics infrastructure. Major European capitals are connected daily thanks to regular air and land connections. The transit platforms in London, Barcelona and Madrid play a strategic role in the redistribution of parcels to different European destinations. The recent integration into the CTT group should also strengthen Cacesa's presence in Portugal and more broadly in the Iberian Peninsula.

Latin America historically represents a major axis of development for Cacesa, a direct legacy of its proximity to Iberia. The carrier operates daily connections to many Latin American destinations and benefits from recognized expertise in these sometimes complex markets in terms of customs regulations.

• Latin America: Cuba, Peru, Chile, Ecuador, Dominican Republic, Costa Rica, Mexico, Brazil, Colombia, Panama, Venezuela and the Caribbean islands
• North America: United States (with hubs in Miami and New York) and Canada
• Europe: All countries of the European Union, United Kingdom, Switzerland, Norway and other continental countries
• Asia: China, Japan, South Korea, Middle East countries and major Asian markets
• Africa: Major destinations on the African continent

To ensure final delivery in each country, Cacesa relies on an extensive network of local partners, whether private courier companies or national postal operators. A parcel shipped from Europe will thus be handled by the carrier or local postal service once it arrives in the destination country, ensuring efficient distribution to the recipient's address. This collaboration model allows Cacesa to offer worldwide coverage while maintaining a homogeneous service level and centralized tracking of shipments.

What are Cacesa's services and delivery times?

Cacesa offers a complete range of logistics and transport services adapted to the varied needs of its clientele, from individuals to large e-commerce companies. The Spanish carrier's offering is structured around several specialized branches, each responding to specific needs in terms of speed, volume and destination. This diversification of services allows Cacesa to position itself as a versatile logistics partner capable of supporting its customers in all their shipments.

Cacesa Postal service is the heart of the carrier's business for parcel shipments intended for individuals and e-commerce. This service ensures international deliveries with real-time tracking, from package pickup to final delivery to the recipient. Parcels are generally sent to the main Madrid hub to be sorted and then dispatched to their destination as quickly as possible. Average delivery times typically range between 2 and 14 business days depending on the destination, parcel weight and service chosen.

• Cacesa Postal: Service dedicated to express postal shipments and international e-commerce, with real-time tracking and worldwide coverage
• Cacesa Express / Air Express: Express courier service for urgent shipments, national and international, with door-to-door delivery and short transit times
• Cacesa Freight: Transport of bulk goods and special cargo by air, sea and land, including secure transport of perishable goods
• Cacesa Logistics: Complete logistics services including warehousing, inventory management, order preparation and import-export operations
• Cacesa Ocean: Maritime and multimodal transport solutions for large-scale or less urgent shipments

Cacesa Express service comes in three distinct formats to meet different speed and budget requirements. The Air Express formula offers air freight and door-to-door courier transport for the most urgent shipments. The Economy option combines land and air transport to offer a compromise between speed and cost. Finally, the Airport to Airport service ensures airport transport for customers who wish to manage collection and final delivery themselves.

Cacesa operates 7 days a week and 365 days a year, including weekends and holidays, to meet delivery commitments and absorb seasonal activity peaks related to sales or year-end holidays. This permanent availability is a significant advantage for e-commerce players subject to increasingly demanding speed constraints from consumers. Actual delivery times may, however, vary depending on external factors such as periods of high commercial activity, weather conditions or customs procedures in certain countries.

What are Cacesa's rates and maximum package dimensions?

Cacesa's pricing grid varies according to several determining criteria: the weight and dimensions of the parcel, the final destination, the service chosen and any additional options. As with most international carriers, rates are generally not communicated publicly in detail and are subject to personalized quotes depending on the specific needs of each shipper. Professional customers and e-commerce companies can negotiate preferential rates based on their shipping volumes.

For the Air Express service distributed via shipping comparison platforms, the accepted technical characteristics are as follows: a maximum weight of 30 kilograms per individual parcel, with a limit of 500 kilograms per complete shipment. The maximum length of a parcel must not exceed 150 centimeters, and the sum of the three dimensions (length, width and height) must remain below 240 centimeters. These limitations correspond to international express air transport standards.

• Maximum weight per parcel (Air Express): 30 kg
• Maximum weight per shipment (Air Express): 500 kg
• Maximum length: 150 cm
• Maximum dimensions (L+W+H): 240 cm
• Insurance included: 50 euros coverage by default, with the option to subscribe to additional insurance

For Cacesa Express service intended for larger goods shipments, the carrier accepts shipments of up to 1,000 kilograms. This expanded capacity allows you to meet the needs of companies with significant shipping volumes or particularly heavy goods. Exact conditions for this type of shipment are subject to a personalized quote taking into account the nature of the goods, the destination and desired deadlines.

Cacesa rates generally include transport costs, online tracking and basic insurance coverage. Surcharges may apply for remote destinations, hard-to-reach areas, goods requiring special handling or premium services with guaranteed deadlines. For shipments outside the European Union, you should also take into account any import duties and taxes which remain the responsibility of the recipient according to local regulations. It is recommended to contact Cacesa's sales department directly or use a partner shipping platform to obtain an accurate quote adapted to your shipment.

What are Cacesa's delivery options?

Cacesa offers several delivery options to adapt to the preferences and constraints of recipients. The Spanish carrier's main service is based on home delivery door-to-door, which is the most commonly used distribution method for international shipments. This formula ensures delivery of the parcel directly to the address provided by the shipper, with one or more delivery attempts in case of recipient absence.

Delivery is generally carried out by a local partner in the destination country, whether a private carrier or the national postal operator. This collaboration allows Cacesa to offer extensive coverage while benefiting from the expertise of the last mile of its locally established partners. The recipient is informed of the progress of their parcel through the online tracking system, and can thus anticipate the probable delivery date.

• Home delivery: Delivery of the parcel to the recipient's address, in person or to a person present at home
• Mailbox deposit: For small parcels compatible with mailbox dimensions, delivery without signature
• Holding in abeyance: In case of failed delivery, deposit of the parcel in a post office or local pickup point for collection by the recipient
• Secure door-to-door delivery: Via the Cacesa Express service, secure transport with enhanced tracking for valuable shipments

In case of unsuccessful delivery attempt, a notice of delivery is generally left with the recipient, inviting them to reschedule delivery or collect their parcel from a designated pickup point. The retention period for unclaimed parcels varies by country and local partners, but is generally between 7 and 15 days. After this period, the parcel may be returned to the shipper at the shipper's expense.

Cacesa's real-time tracking system allows the recipient to follow the progress of their parcel and be informed of the different stages of shipment. Notifications can be sent by email or SMS according to service settings, allowing you to anticipate delivery and ensure presence at home at the time of delivery attempt. For business shipments, Cacesa also offers API integrations allowing e-commerce merchants to directly inform their customers of the status of their order.

What should I do if my Cacesa parcel is lost or damaged?

In case of a problem with a parcel shipped by Cacesa, whether it is a loss, damage or excessive delay, it is essential to follow a precise procedure to assert your rights and obtain possible compensation. Responsiveness is a key factor in managing claims, as strict deadlines generally apply for reporting an incident to the carrier. The sooner the claim is filed, the higher the chances of a favorable resolution.

For a parcel received damaged, the first step is to note the damage upon receipt, if possible in the presence of the delivery driver. It is strongly recommended to note detailed reservations on the delivery slip by precisely describing the damage observed. Take photographs of the outer packaging and damaged contents, as these visual proofs will be essential to support your claim. Also keep the original packaging which may be requested by the carrier during the investigation.

• Deadline for reporting damage: Within 3 days of receiving the parcel, by registered mail to the carrier
• Deadline for reporting loss: Generally after 21 days without tracking update, contact customer service to open an investigation
• Documents to provide: Tracking number, proof of purchase or invoice, photographs of damage, delivery slip with reservations
• Investigation period: Between 10 and 21 days depending on file complexity

To file a claim with Cacesa, you can contact customer service by phone at +34 917 461 860 or by email at [email protected]. It is advisable to make your claim in writing in order to keep a record of your actions. Describe precisely the nature of the problem, attach all supporting documents and clearly state the compensation you wish to obtain.

Compensation in case of loss or damage depends on the general terms and conditions of the service used and the declared value of the shipment. Basic coverage of 50 euros is generally included in Cacesa's Air Express services. For shipments of higher value, it is recommended to subscribe to additional insurance at the time of shipment. In case of persistent dispute, recipients of parcels ordered online can also turn to the seller, who remains responsible for proper delivery of the order under European consumer law.

Does Cacesa handle international shipments and customs procedures?

Managing international shipments and customs procedures is one of Cacesa's major areas of expertise. The Spanish carrier has built a reputation for excellence in customs clearance of e-commerce parcels, to the point of becoming one of the leading players in Spain and Europe for this activity. This specialization in customs clearance represents more than half of the company's revenue, testifying to the strategic importance of this expertise in its business model.

Cacesa has developed its technology platform in close collaboration with Spanish and European customs authorities, which allows it to automate much of the customs treatment for massive volumes of parcels. The company applies pre-clearance procedures for e-commerce shipments: all necessary customs procedures are prepared and verified in advance, from the country of origin, before the parcel even leaves the ground. This proactive approach significantly reduces delays when passing through customs in the destination country.

• OEA Status: Cacesa is an Authorized Economic Operator, a certification attesting to its reliability with international customs authorities
• E-commerce expertise: Specialization in mass processing of B2C parcels with automated customs declaration management
• Regulatory compliance: Mastery of European and international customs regulations, including new IOSS rules for the EU
• Documentation: Preparation of CN22, CN23 and other export documents required depending on destinations

For shipments destined for countries outside the European Union, accompanying documents are required. The shipper must provide an accurate description of the parcel contents, its declared value and its origin. This information is used to establish the customs declaration which will allow the destination country authorities to verify the compliance of the shipment and calculate any applicable duties and taxes.

Customs duties and import taxes generally remain the responsibility of the recipient in the destination country. These fees are calculated by local customs authorities based on the nature of the goods, their value and the trade agreements in force between countries. Cacesa can facilitate payment of these fees depending on destinations, but it is up to the recipient to pay the amounts due before final delivery of the parcel. For shipments within the European Union, no customs procedure is required thanks to the free movement of goods.

Understanding tracking statuses

When you track a Cacesa parcel online, different statuses may appear to inform you of the progress of your shipment. Cacesa's tracking system is accessible via the company's official website by entering your tracking number, which generally consists of 13 alphanumeric characters: two capital letters, followed by nine digits, then two letters indicating the country of origin (ES for Spain). Here are the main statuses and their meaning: