Cacesa tracking

Express parcel shipping and international courier services

Cacesa Postal is a logistics provider and international carrier specializing in express parcel shipping and international courier services. Based in Spain, the company has established itself as a major player in freight transport, particularly for e-commerce, by offering fast and reliable delivery solutions worldwide. It is part of the company Compañía Auxiliar al Cargo Express S.A. (CACESA), known for its expertise in logistics, air transit, and customs clearance.

History

Cacesa Postal was founded in 1987 under the impetus of the airline Iberia, with the aim of providing express air freight transport services. Its name, CACESA, is the acronym for Compañía Auxiliar al Cargo Expres S.A., reflecting its original mission focused on express freight management. In its early days, the company concentrated its operations on the transportation of parcels and goods by air, particularly from Europe to Latin America, taking advantage of Iberia's air connections.

Over the decades, the company expanded its scope and diversified its services. In 2011, Iberia merged with British Airways within the new International Airlines Group (IAG), integrating Cacesa into the ecosystem of this large airline group. This integration allowed Cacesa Postal to benefit from the extensive air networks of the IAG group, enhancing its ability to transport shipments to a large number of destinations. Cacesa then developed comprehensive logistics services, ranging from simple parcel shipping to air and sea freight solutions, while investing in tracking technologies and automated customs processes.

In the 2010s, with the rise of global e-commerce, Cacesa Postal positioned itself as a preferred partner for online sales sites and e-commerce platforms. It became a strategic ally for transporting cross-border parcels and managing customs procedures related to international orders in bulk. Its mastery of fast parcel clearance has earned it a reputation for reliability and efficiency in the e-commerce logistics chain.

An important turning point occurred in 2024-2025: Cacesa was acquired by the Portuguese postal group CTT (Correios de Portugal). The agreement, announced at the end of 2024 and concluded in April 2025, integrated Cacesa Postal into the CTT Expresso subsidiary. This acquisition aims to strengthen CTT's position in the Iberian and European parcel market, capitalizing on Cacesa's expertise in international logistics and e-commerce. Now, Cacesa Postal operates under the aegis of the CTT group while retaining its specific know-how, opening up new prospects for expansion and operational synergies.

Services offered

Cacesa Postal offers a complete range of transport and logistics services, covering the entire shipping chain for various clients, from individuals to e-commerce companies. The services offered are structured around several specialized branches:

• Cacesa Postal: service dedicated to parcel transport for e-commerce and international express postal shipments. This service ensures fast, reliable, and real-time tracked deliveries, with extensive international coverage. Parcels handled by Cacesa Postal are generally routed to the main platform in Madrid for sorting and then shipped to their final destination as quickly as possible.
• Cacesa Freight: division specialized in the transport of bulk goods and special cargo by air, sea, and land. Cacesa Freight manages the shipment of large or high-volume freight and is known for the secure transport of perishable goods. This branch operates major routes between Spain and Latin America, as well as between Europe, Asia, Africa, and the Americas, leveraging the company's network of air and sea partners.
• Cacesa Logistics: entity dedicated to logistics and warehousing services. Cacesa Logistics handles inventory management, warehouse storage, order preparation, fulfillment, and other operations related to the import and export of goods. This service is particularly aimed at e-commerce players who need integrated solutions, from product reception to final shipment.
• Cacesa Ocean: service oriented towards maritime transport and multimodal solutions. Cacesa Ocean organizes the shipment of goods by sea worldwide, ensuring the connection with land transport before and after the sea journey. This solution is preferred for large-scale import-export or when delivery times are less urgent, offering an economical complement to air freight.
• Cacesa Express: courier and express mail service for urgent shipments, both nationally and internationally. Cacesa Express offers expedited delivery of documents or small parcels, with a door-to-door service. This service relies on daily flights and interconnection agreements to ensure very short transit times. Cacesa's express service covers many destinations with the guarantee of fast delivery and precise tracking.

Thanks to this range of services, Cacesa Postal can meet various needs: whether it is shipping a small parcel abroad, transporting a pallet of goods to another continent, storing products awaiting distribution, or urgently delivering documents. The company emphasizes flexibility and adaptation to customer demands, offering tailor-made solutions that may combine several of its branches (for example, an integrated solution including air freight, customs clearance, and final distribution for an online store).

Geographical coverage

As a logistics operator present on all fronts, Cacesa Postal has extensive geographical coverage worldwide. The company is established on several continents through its own offices, operational platforms, and a network of partners. Its headquarters is located in Madrid, Spain, near the Adolfo Suárez Madrid-Barajas International Airport, allowing it to efficiently centralize the transit of international parcels.

Cacesa Postal operates in more than 150 countries and territories worldwide. It relies on regular daily flights to connect Europe with other continents. Thanks to the historical support of Iberia and the IAG group, the company benefits from frequent air connections to Latin America (Cuba, Peru, Chile, Ecuador, Dominican Republic, Costa Rica, Mexico, Brazil, Colombia, Panama, Venezuela, and many other countries in this region). Asia is also an integral part of its network, with shipments to sorting centers in China, the Middle East, and the rest of Asia. In North America, connections to platforms like Miami or New York allow parcels to be dispatched to the United States and Canada. Cacesa also ensures deliveries to several African countries and serves the whole of Europe, either directly or through collaborations with national postal services.

Cacesa Postal's strength in terms of coverage lies in its ability to combine its own resources with those of partner carriers. In many countries, Cacesa works in partnership with local operators (local franchises or national posts) who take charge of the parcels upon arrival to perform the last segment of the delivery. This model ensures the final recipient an efficient and fast service while maintaining centralized tracking. For example, a parcel shipped from Europe by Cacesa Postal may be handed over, once arrived in the destination country, to the affiliated local carrier who will carry out the distribution on the ground to the recipient's address.

In terms of infrastructure, Cacesa Postal has logistics platforms at several strategic airports. In addition to its main platform in Madrid, the company operates in other major platforms in Europe (notably in London, Barcelona, and several European capitals where it has transit facilities or teams dedicated to e-commerce). This multisite presence allows it to efficiently group and redistribute parcel flows according to their final destination. All these operations are supported by continuous operation: Cacesa works 7 days a week and 365 days a year, including weekends and holidays, to meet deadlines and absorb seasonal activity peaks (for example during sales periods or the end-of-year holidays).

Logistics process

The logistics process of Cacesa Postal is designed to optimize the transit time of shipments while ensuring their security and compliance with customs regulations. When a parcel is taken over by Cacesa, it is generally labeled and registered in the system from its point of origin. The company uses advanced computer systems for shipment management, allowing it to track each shipment and efficiently organize the following steps.

International parcels entrusted to Cacesa Postal are often redirected to the main sorting and consolidation center located at Madrid-Barajas Airport. This sorting center plays a crucial role in the process: shipments are gathered, inspected, sorted by destination, and grouped into batches departing for the same geographical areas. Cacesa has implemented "pre-clearance" procedures for e-commerce shipments: concretely, this means that the company ensures that all necessary customs formalities are prepared and checked in advance, from the country of origin. This proactive approach avoids unpleasant surprises upon arrival and significantly reduces delays during customs clearance in the destination country. By ensuring that the goods meet all customs requirements even before shipment, Cacesa minimizes the risk of blockage or delay upon arrival.

Once the parcels are grouped by destination, Cacesa Postal transports them to the target country, prioritizing air transport for speed. The company charters cargo spaces on commercial flights (notably via Iberia, British Airways, and other IAG group or partner airlines) and can also charter dedicated cargo flights in case of large volumes. For closer destinations or less urgent shipments, multimodal solutions are used: road transport within Europe, or sea transport for certain intercontinental routes. For example, Cacesa offers a service called Express Cargo that organizes road transport by truck in Europe, including to connect Europe to the rest of the world via seaports or air hubs.

Upon arrival in the destination country, the parcel goes through the customs clearance phase (if this country is outside the European Union or an integrated customs area). Thanks to its status as a registered customs representative and its experience, Cacesa can speed up this step by providing the necessary data to local authorities in advance. The company has developed its technological platform in close collaboration with customs authorities, allowing it to automate a large part of customs processing for massive volumes of parcels while ensuring compliance and security. Once the parcels are cleared and released, they are handed over to the final distribution network.

The last link in the logistics process is the distribution of the parcel to the final recipient. As mentioned, Cacesa Postal often collaborates with a local partner (courier company or national post) to perform the "last mile" delivery. In this case, the partner receives the parcel and delivers it to the local agency or distribution office closest to the recipient's address. Then, a delivery person makes the home delivery. If the destination country is Spain or a territory where Cacesa has a direct team, the final delivery can be carried out by Cacesa itself or by its local subsidiary.

Throughout these steps, particular emphasis is placed on the security and integrity of shipments. Cacesa Postal applies TAPA (Transported Asset Protection Association) security standards to prevent theft and loss, notably in its warehouses and during transport. The company is also AEO (Authorized Economic Operator) certified, which attests to its reliability as an actor in the international logistics chain respecting customs and security requirements. In short, Cacesa's logistics process is calibrated to offer smooth, fast, and compliant transportation, from the initial parcel pickup to its final delivery to the customer.

Tracking system

One of the major assets of Cacesa Postal is its efficient and transparent shipment tracking system. As soon as a parcel is registered, a unique tracking number is assigned to it, allowing its journey to be traced in real-time. The Cacesa Postal tracking number generally follows a 13-character alphanumeric format, similar to international postal formats, starting with two letters, followed by nine digits, and ending with two letters (often indicative of the country of origin, for example, ES for Spain). This tracking number is communicated to the sender or recipient who can use it to check the progress of the delivery.

Cacesa's online tracking platform is accessible via the company's official website. By entering the tracking number in the dedicated section (Shipping Tracking or Tracking), the user instantly obtains the most recent information about their parcel. Tracking statuses are updated at each important stage of the journey: pickup, departure from the origin center, arrival at a sorting or distribution center, customs clearance, customs release, handover to a local partner, delivery in progress, etc. Cacesa Postal ensures near real-time information feedback thanks to the IT integration of its various services and partners. Operations being carried out 7 days a week, tracking also reflects movements on weekends and holidays, which is crucial for international shipments.

The Cacesa Postal tracking system is designed to be user-friendly and informative. The statuses displayed are generally in the local language of the tracking country or in English, but for French-speaking customers, Cacesa provides understandable information and can rely on its partners to translate certain specific statuses. Each status message indicates the current step as well as, often, the location (for example: Parcel arrived at the Paris distribution center or In customs clearance at Roissy Charles de Gaulle). Thus, customers can know precisely where their shipment is and what the next steps will be.

If needed, Cacesa Postal's customer service is available to provide additional information on tracking. Users can contact support via phone or email for assistance if a status remains stuck for a long time or if they do not understand a particular update. Nevertheless, the automated tracking system covers the vast majority of needs and allows tracking a parcel from departure to final delivery. This concern for transparency and communication strengthens the trust of shippers and recipients, who can anticipate the receipt of their parcels based on online tracking information.

Company specifics

Cacesa Postal stands out in the logistics sector with several specificities and strengths that make its reputation. First, its historical backing by a large airline group (IAG, via Iberia and British Airways) has given it particular expertise in air freight. Unlike many traditional express carriers, Cacesa combines the know-how of a freight forwarder and a courier operator. It is capable of handling massive shipments using the hold capacities of passenger aircraft, while offering the flexibility and speed of an express courier service.

A notable aspect of the company is its leadership in customs processing of e-commerce shipments. Cacesa occupies a leading position in Spain (and beyond) for customs management of e-commerce parcels in large quantities. Thanks to its computer systems integrated with customs and its specialized teams, the company can process very high volumes of parcels while complying with regulatory requirements. This has made Cacesa a preferred partner for major online merchants wishing to ship internationally easily. With optimized customs clearance times, end customers receive their orders without unnecessary delays, even during periods of high activity.

Cacesa Postal also emphasizes the quality and security of its operations. The company holds ISO 9001 certification (quality management), a guarantee of internal processes oriented towards customer satisfaction and continuous improvement. On the environmental front, Cacesa is ISO 14001 certified, demonstrating its commitment to reducing the ecological impact of its activities (route optimization, fleet modernization, etc.). In terms of security, compliance with TAPA standards ensures that warehouses and the transport of goods benefit from robust anti-intrusion and anti-theft measures. Finally, as an Authorized Economic Operator (AEO), the company is recognized by customs authorities as a reliable and secure player, facilitating cross-border exchanges.

Another specificity lies in Cacesa's ability to offer personalized services. For professional clients in particular, the company can develop tailor-made solutions: reverse logistics, logistics dedicated to promotional campaigns, advanced warehousing with integration into the client's systems, etc. Cacesa Postal offers, for example, white-label tracking tools or API integrations so that e-commerce sites can directly inform their own customers of order tracking. This technological and operational flexibility is part of the company's DNA.

Finally, Cacesa's entry into the fold of the CTT group (the Portuguese post) in 2025 strengthens its positioning and opens up new perspectives. By joining a historic postal player, Cacesa now benefits from an expanded network in Southern Europe and a complementarity between traditional postal services and modern e-commerce logistics. This should result in an even more efficient offer for customers, with possibly new joint services, improved lead times on certain routes, and an increased presence in new markets. Cacesa Postal, strong in its Spanish heritage and its new Portuguese alliance, asserts itself as a reference carrier for international shipments, combining experience, innovation, and global reach.