BRT Bartolini tracking

What is BRT Bartolini?

BRT Bartolini is a major Italian carrier and logistics company specializing in parcel and freight delivery. Founded in 1928 in Bologna by Divo Bartolini, the company has nearly a century of rich experience in the freight transport sector. Initially known as Bartolini, the company adopted the name BRT S.p.A. in June 2011, taking the three initial consonants of its original name to modernize its image while capitalizing on the historical reputation it had acquired over the decades.

The company is now part of the international DPDgroup, a subsidiary of GeoPost and the French La Poste Group. This integration took place gradually: in 2016, GeoPost acquired a minority stake in BRT, then increased its stake to 85% in 2019, with the founding family retaining the remaining 15%. This membership in a leading international network has allowed BRT Bartolini to significantly strengthen its presence outside Italy while maintaining its local expertise and deep knowledge of the Italian market.

BRT Bartolini holds a leading position in the Italian parcel transport market, with approximately 45% market share as Italians' preferred parcel service. This dominant position is explained by the combination of a dense territorial network, a diversified range of services and a reputation for reliability built over several generations. The company is particularly recognized for its express messaging services, which meet the needs of both businesses and individuals with solutions tailored to each situation.

• Date of creation: 1928, founded in Bologna by Divo Bartolini under the name Bartolini
• Name change: Officially became BRT S.p.A. in June 2011
• Parent company: DPDgroup, subsidiary of GeoPost and the French La Poste Group since 2019
• Headquarters: Bologna, Italy
• National network: More than 203 agencies and distribution centers spread across the entire Italian territory
• Pickup points: More than 11,500 BRT-fermopoint pickup points throughout Italy
• Infrastructure: 35 parcel processing hubs, 13 freight hubs and 10 logistics facilities

The history of BRT Bartolini demonstrates a remarkable ability to adapt to market changes. Over the decades, the company has grown to cover the entire Italian territory while maintaining the quality of service that defines its reputation. In 2000, Poste Italiane had already acquired 20% of the share capital through its subsidiary SDA Express Courier, creating a consortium dedicated to parcel sorting across the national territory. This first strategic alliance paved the way for subsequent integration into DPDgroup, allowing BRT Bartolini to benefit from the synergies of a European network while maintaining its Italian identity and expertise.

Which countries does BRT Bartolini deliver to?

BRT Bartolini provides particularly extensive geographic coverage, both across the Italian national territory and internationally. In Italy, the carrier has a very dense network covering the entire territory, from major cities like Rome, Milan, Turin, Naples and Florence to the most isolated rural areas. This capillary presence is supported by more than 200 local agencies and distribution centers spread across all Italian regions, enabling optimized pickups and deliveries across the country.

Internationally, BRT Bartolini extends its services to many countries through its integration into the DPDgroup network and strategic partnerships with other renowned carriers. The carrier is the historic partner of DPD for Italy, which allows it to transport parcels to most European countries via the DPD road network. For express deliveries across the European continent, BRT also collaborates with the EuroExpress network, thus offering complete coverage of European markets.

• Italy: Full coverage of the national territory with more than 203 agencies, including the islands of Sicily and Sardinia
• Europe via DPD Group: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany
• Europe via EuroExpress: Great Britain, Greece, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway
• Other European countries: Poland, Portugal, Monaco, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
• International outside Europe: More than 220 countries and territories served via partnership with FedEx for air freight

For intercontinental shipments to the Americas, Asia, Africa or Oceania, BRT Bartolini relies on a strategic partnership with FedEx. This collaboration ensures air transport and final distribution in more than 220 countries around the world. Parcels are handled by BRT in Italy, then transferred to the FedEx network for international air transport and final delivery in the destination country. This complementarity between the European land network and the global air network offers BRT Bartolini customers truly global logistics coverage.

The company has developed several specialized divisions to handle these various international flows. BRT Overseas focuses on international shipments by land or sea, managing the entire export and import process, including customs formalities. BRT Air Cargo, in partnership with major airlines, operates through major Italian and international airports to offer fast air transport solutions to distant destinations.

What are BRT Bartolini's delivery services and timeframes?

BRT Bartolini offers an extensive range of delivery services adapted to the different needs of its clientele, from urgent shipments to economical deliveries. This diversity of offerings allows the carrier to meet the requirements of e-commerce professionals as well as individual customer needs. Each service is distinguished by its delivery timeframes, hourly guarantees and specific conditions.

For domestic shipments within Italy, BRT Bartolini has developed several service levels allowing you to choose the ideal balance between speed and cost. Standard service generally ensures delivery the business day following pickup for the majority of the Italian territory. Island regions and certain geographically more remote areas benefit from adapted timeframes, with delivery within two to three business days for Sicily, Calabria and Sardinia.

• Express Service: Next-day delivery for parcels, with no weight limit or number of parcels per shipment. This priority service guarantees fast handling across the entire Italian territory.
• Priority Service (before noon): Delivery before 12:00 noon the next business day in more than 3,000 localities in Italy. For shipments to Calabria, Sicily and Sardinia, delivery occurs before noon on the second day after pickup.
• 10:30 Service: Guaranteed delivery before 10:30 AM the next business day in approximately 1,500 localities in Italy. This premium service meets the needs of customers with strict time constraints.
• Courier Service: Dedicated solution for express delivery of heavy or bulky items requiring specific handling.
• Envelopes and Documents Service: Economical option for shipping small items, samples or paper documents with a suitable service.

For deliveries across Europe, BRT Bartolini operates two complementary networks: DPD Group and EuroExpress. European delivery timeframes generally vary between 48 and 72 hours for major destinations, potentially extending to two to five business days depending on the destination country and accessibility of the delivery area. Remote locations or small towns with restricted access may require additional time.

The BRT EuroExpress service is a particularly reliable option for cross-border deliveries, using a trusted road network to connect Italy to major European destinations. This service supports parcels up to 31.5 kg and generally ensures delivery between two and five business days depending on the destination country.

For intercontinental shipments via partnership with FedEx, timeframes depend on the final destination and selected service. International air freight allows reaching most destinations worldwide within competitive timeframes, with full end-to-end tracking. The most accessible areas of North America, Asia and Oceania can be served within a few business days, while more distant destinations or areas with complex customs procedures may require longer timeframes.

What are BRT Bartolini's rates and maximum accepted dimensions?

BRT Bartolini shipping rates are calculated based on several criteria: the chosen service type, the weight and dimensions of the parcel, as well as the final destination. Like most professional carriers, BRT does not offer a public pricing grid with fixed prices, preferring to provide personalized quotes based on the specific needs of each customer. This approach allows offering rates suited to shipment volumes and particular characteristics of each shipment.

To obtain an accurate rate, customers can use the online calculator available on BRT's official website or contact the sales department directly for a personalized quote. Companies making regular shipment volumes can negotiate contracts with preferential rates suited to their activity. Partner shipping platforms like Sendcloud, Packlink or MyFlyingBox also allow access to pre-negotiated rates for their service users.

• Standard domestic service: Maximum weight of 20 kg, maximum volume of 200 cm³, longest dimension not exceeding 100 cm
• Express and Priority services: The sum of two sides must not exceed 180 cm without surcharge. Beyond that, additional fees apply.
• 10:30 Service: Maximum weight of 100 kg, maximum volume of 0.50 cubic meters
• Priority Service (before noon): No weight limit, volume and number of parcels per shipment
• BRT-fermopoint service (pickup point): Parcels under 20 kg and volume less than 0.2 m³, longest side not exceeding 120 cm
• European shipments via DPD: Maximum 31.5 kg per parcel, 175 cm length and 300 cm maximum perimeter

For international shipments outside Europe via air service in partnership with FedEx, several dimension categories are offered. The envelopes and documents service accepts shipments of 0 to 2.5 kg containing documents or small compact items with dimensions not exceeding 39x30 cm. International Express service covers parcels up to 68 kg with maximum dimensions of 274 cm length and 330 cm circumference. For larger shipments, the Courier service accepts parcels from 68 to 1000 kg, with maximum dimensions of 302 cm length, 203 cm width and 178 cm height, although some countries may not be served by this option.

Factors influencing the final price of a BRT Bartolini shipment include not only the actual weight of the parcel, but also its volumetric weight. The carrier applies the principle of most advantageous weight, calculating the ratio between occupied volume and actual weight to determine the applicable rate. Bulky but light parcels may thus be charged according to their volumetric weight rather than their actual weight.

In terms of standard insurance coverage, BRT offers basic compensation of 1 euro per kilogram of parcel weight in case of loss or damage, plus reimbursement of shipping cost. Customers desiring more extensive coverage can purchase supplementary insurance when ordering to protect high-value shipments.

What are BRT Bartolini's delivery options?

BRT Bartolini has developed a comprehensive range of delivery options to meet the diverse expectations of its clientele. Aware that flexibility has become an essential criterion in the delivery experience, the carrier offers solutions allowing recipients to choose the reception method that best suits them, based on their schedule and personal preferences.

Home delivery is the classic option offered by BRT Bartolini. The delivery driver arrives at the address indicated when shipping and delivers the parcel directly to the recipient or to a person present and authorized to receive the shipment. In case of absence, a notice of passage is left with instructions for organizing a new delivery attempt or parcel pickup.

• Standard home delivery: Parcel delivery at the indicated address during business hours, with electronic signature option to confirm receipt
• Delivery at BRT-fermopoint pickup point: More than 11,500 pickup points available throughout Italy, including tobacco shops, stationery stores, newsstands and convenience stores
• Cash on Delivery service: Option allowing payment upon delivery, with the recipient paying the amount due to the driver when the parcel is delivered
• Appointment-based delivery: For shipments requiring prior coordination with the recipient
• Off-hours delivery: Solutions adapted for deliveries outside standard business hours

The BRT-fermopoint network represents a major asset of BRT Bartolini's offering. With more than 11,500 pickup points spread across the entire Italian territory, this service offers maximum flexibility to recipients. These partner pickup locations include convenience stores such as tobacco shops, stationery stores, newsstands or mobile phone shops, guaranteeing extended hours and often weekend availability.

The BRT-fermopoint service operates simply and conveniently. The recipient can choose at the time of order to be delivered at the pickup point of their choice, selected from those available near their home or workplace. Once the parcel arrives at the pickup point, an email and/or SMS is sent to inform the recipient. They then have 10 days to collect their shipment, presenting an ID or the QR code received by email. It is even possible to delegate pickup to a third party, provided they present the QR code when collecting.

In case of unsuccessful first delivery attempt at home, BRT Bartolini offers the NOT@HOME procedure. The parcel can then be redirected to a BRT-fermopoint chosen from three options located within a radius of 1 to 3 km from the initial delivery address. The recipient has 10 days to collect their parcel, followed by an additional 10 days of storage. If the parcel is not picked up within this timeframe, it is returned to the sender and additional fees may apply.

BRT Bartolini continuously invests in expanding its pickup point network. The company has completed the acquisition of Fermopoint, marking its commitment to strengthening its presence in the last-mile delivery segment. The stated objective is to reach 15,000 pickup points over the coming years, including 4,000 automatic lockers that will allow 24/7 pickups.

Notifications and proactive tracking are an integral part of the BRT Bartolini delivery experience. Recipients receive email or SMS alerts at each key stage of parcel delivery: pickup, transit, arrival at local distribution center and delivery preparation. These communications allow customers to track their shipment in real time and anticipate the moment of delivery.

What should I do if my BRT Bartolini parcel is lost or damaged?

In case of problems with a BRT Bartolini parcel, whether loss or damage discovered upon receipt, it is important to act quickly and follow a precise procedure to assert your rights. The carrier has established a claims process allowing senders and recipients to report incidents and obtain compensation if applicable.

For damaged parcels, the first step is to document the damage upon receipt. It is highly recommended to take photographs of the parcel and its contents before further handling the shipment. These visual proofs will be essential to support the claim with the carrier. If the damage is visible upon receipt, it should be explicitly mentioned when signing the delivery slip by issuing precise and detailed reservations.

• Timeframe for reporting damage: Maximum 5 business days after parcel receipt to file a claim with BRT Bartolini
• Documents to provide: Tracking number, photos of damage, detailed description of damaged contents, purchase invoice of goods if available
• Online procedure: Complete the damage form available in the customer area at services.brt.it
• Phone contact: Customer service reachable at +39 011 397 411 1 for direct assistance
• Email contact: Possibility to send a detailed claim to [email protected]

For lost parcels, the procedure differs slightly. If online tracking shows no updates for several days and the parcel has not been delivered, contact BRT Bartolini customer service to open an investigation. The carrier generally has a timeframe to search for the parcel in its network before officially confirming its loss. During this investigation period, the tracking system may display different intermediate statuses.

Standard compensation offered by BRT Bartolini in case of loss or damage amounts to 1 euro per kilogram of parcel weight, plus reimbursement of shipping fees. This basic coverage may prove insufficient for high-value shipments, which is why it is recommended that senders purchase supplementary insurance when ordering. Professional customers can also negotiate specific compensation conditions within their contracts.

In case of receipt of a damaged parcel, it is advisable to act quickly by contacting the carrier in writing within days of delivery. Claims timeframes and procedures may vary depending on legislation in effect in the destination country. It is recommended to keep written records of the damage declaration, ideally by registered mail with acknowledgment of receipt.

It is important to note that responsibility may vary depending on whether one is the sender or recipient of the parcel. In the context of an e-commerce order, it is generally the seller who is the primary contact for managing claims, then turning to the carrier. Direct senders (individuals or professionals) must themselves open a claims file with BRT Bartolini via their customer area or customer service contact channels.

Does BRT Bartolini handle international shipments and customs formalities?

BRT Bartolini offers complete international shipping services, covering both exchanges within the European Union and shipments to destinations outside Europe. To manage this diversity of flows, the company has developed specialized divisions and established strategic partnerships with leading international carriers, enabling it to offer customers truly global logistics coverage.

For shipments within the European Union, commercial exchanges benefit from the free movement of goods. Parcels shipped between member countries are not subject to complex customs formalities, which significantly simplifies procedures and reduces delivery timeframes. BRT Bartolini uses the DPD Group and EuroExpress networks to handle these intra-European shipments smoothly and efficiently.

• Intra-EU shipments: No customs formalities, free movement of goods between the 27 European Union member countries
• Shipments to Switzerland and Great Britain: Require customs declarations following Brexit and specific agreements with Switzerland
• Intercontinental shipments: Handled via partnership with FedEx for air transport, with complete management of customs formalities
• BRT Overseas division: Specializes in international shipments by land or sea, including management of export and import formalities
• BRT Air Cargo division: Dedicated to air freight through major Italian and international airports

For shipments outside the European Union, customs formalities are mandatory. Any parcel containing merchandise (except documents without commercial value) must be accompanied by a customs declaration. Since the new European Customs Code came into effect, these declarations must be made electronically. Required documents vary depending on the declared value of the shipment.

For merchandise valued under 380 euros, a standard electronic CN23 form is generally sufficient. Between 380 and 1000 euros, a commercial or pro-forma invoice detailing the contents and value must be added. Above 1000 euros, additional documents may be required depending on the destination and nature of exported goods.

The BRT Overseas division handles the entire export and import process for professional customers. This specialized team manages customs documentation preparation, coordination with competent authorities and follow-up of customs clearance procedures. For intercontinental shipments via FedEx partnership, customs formalities are also handled, with full tracking of the parcel even during customs transit phases.

It is important to note that customs clearance can result in additional delays in parcel delivery. During this phase, online tracking may not display updates for several days or even weeks for the most distant destinations or those with complex customs procedures. Any customs duties and taxes owed by the recipient are generally their responsibility, unless otherwise agreed with the sender (DDP - Delivered Duty Paid delivery options).

For goods subject to specific regulations (food products, medicines, chemicals, etc.), additional documents may be required: health certificates, export licenses, special authorizations depending on the nature of the products and the regulations of the destination country. BRT Bartolini advises its customers to research in advance the restrictions applicable to their shipments to avoid any customs blocking.

Understanding tracking statuses

When tracking a BRT Bartolini parcel online, different statuses may appear to inform you of your shipment's progress. BRT's tracking system is updated in real time through barcode scans performed each time the parcel is handled. Here are the main statuses and their meanings: