Brazil Correios tracking
How to track my Brazil Correios package?
Ordertracker provides a simple solution to track your Brazil Correios packages. To begin, you'll need a Brazil Correios tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Brazil Correios package in real time.
Where can I find my Brazil Correios tracking number?
Finding your Brazil Correios tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Brazil Correios package moving in the package tracking history?
Dealing with a Brazil Correios package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Brazil Correios or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Brazil Correios customer service or the sender can help resolve shipping delays.
When I track my Brazil Correios package, why does it show as "returned"?
If you're tracking your Brazil Correios package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Brazil Correios package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Brazil Correios to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Brazil Correios may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Brazil Correios might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Brazil Correios package is "returned" in tracking, contact the sender or Brazil Correios customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Brazil Correios policies and circumstances.
Why does the Brazil Correios parcel tracking timeline indicate that my order cannot be found?
When your Brazil Correios parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Brazil Correios system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Brazil Correios yet. Tracking should appear shortly.
About Brazil Correios
Brazil Correios, officially known as Empresa Brasileira de Correios e Telégrafos, is the national postal service of Brazil. It provides postal, courier, and logistics services within Brazil and internationally. With a history dating back to 1663, Brazil Correios has played a crucial role in connecting people and businesses across the country. As a state-owned enterprise, it operates under the supervision of the Brazilian Ministry of Communications. Brazil Correios is committed to delivering mail and packages efficiently and securely, contributing to the communication and commerce infrastructure of Brazil.
How to contact Brazil Correios?
If you are experiencing issues with the delivery process managed by Brazil Correios, please do not hesitate to contact their customer support.
Brazilian postal service since colonial times
The Brazilian postal service traces its origins to colonial times: on January 25, 1663, the position of "Correio-Mor" (postmaster) was created in Brazil. This service has undergone various restructurings over time: in 1931, a federal decree merged the postal and telegraph directorates to create the "Departamento dos Correios e Telégrafos" (DCT). The company took its modern form in 1969 when the Empresa Brasileira de Correios e Telégrafos (ECT) was created, replacing the DCT with a public company under the Ministry of Communications. Under Brazilian law, the basic postal service (letters, postcards, bulk mail, and telegrams) is a state monopoly entrusted exclusively to Correios. This prerogative makes Correios essential to national cohesion. Furthermore, Brazil joined the Universal Postal Union in 1877, integrating the company into the global mail network. At the national level, Correios also undertakes important social missions. They distribute school textbooks free of charge to public schools, transport vaccines and medicines to remote regions, and coordinate the logistics of national exams (ENEM). They also offer basic banking services (Banco Postal) in areas without traditional financial agencies, as well as social programs (e.g., Carta Social for aid program beneficiaries). With over 80,000 permanent employees (including contractors, the workforce exceeds 109,000) and a presence in each of the country's 5,570 municipalities, Correios is the largest Brazilian employer. The company maintains an exceptional network: about 11,000 offices and postal service points covering the entire territory, thus ensuring universal postal service throughout Brazil.
Organization and operation of Correios
Correios is a Brazilian federal public company, entirely owned by the Government and attached to the Ministry of Communications. It is led by a presidency appointed by the State and manages a vast hierarchical network, from central management to local agencies. At the beginning of 2024, the permanent workforce was approximately 83,800 employees, not counting the thousands of contractors. The structure is decentralized: regional directorates oversee sorting and distribution operations, while a network of postal agencies (own or franchised units) is deployed throughout the country. With these resources, Correios serves all Brazilian territories (from large urban centers to the most isolated rural areas). The company also maintains subsidiaries or partnerships for certain specialized activities (for example, Sedex for express, Banco Postal for banking services, Correios Celular for mobile telephony). Overall, the internal organization ensures the daily management of mail and parcels in the 5,570 municipalities, with the support of about 11,000 service points guaranteeing total logistical coverage of the country.
Postal services of Correios
Correios offers a wide range of traditional postal services. They handle the sending of ordinary letters, registered mail, and postcards throughout the national territory. The company also offers parcel services with different speeds and guarantees. The historic express service is Sedex, launched in 1982: it revolutionized delivery times and has since given rise to specialized offers. Thus, Sedex 10 (guaranteed delivery before 10 am the next day in certain regions) and Sedex Hoje (same-day delivery) were launched in the early 2000s. For less urgent and lower-cost shipments, the economic PAC formula allows standard parcels to be sent across the country. In addition, Correios manages all associated operations (postage, online tracking, counter withdrawals) and offers complementary services such as cash on delivery (payment upon delivery). The postal activity has expanded internationally with the Sedex Mundi service, introduced in 2004 for express international shipments. Correios thus integrates into the global mail network (via the UPU and other partners) to distribute mail and parcels from or to abroad.
Logistics and distribution services of Correios
Beyond mail, Correios provides numerous logistics services. First, they ensure the distribution of strategic public goods: for example, they deliver school textbooks free of charge to all public schools in the country (national program PNLD) and transport vaccines and medicines to remote areas. They have also taken on the large-scale logistics of national exams (ENEM), ensuring the confidentiality and punctuality of the distribution of exam subjects. Postal agencies also play a crucial financial and social role: the Banco Postal service allows isolated populations to access basic banking services (deposits, withdrawals, transfers) via post offices. Correios also supports social transfer programs by acting as a relay (currently via the Carta Social service). Recently, the company has developed dedicated logistics solutions for e-commerce: the Correios Log+ platform offers tailored services for e-merchants (end-to-end logistics, warehousing, and distribution) and pickup points (Clique e Retire) have been implemented in agencies. Finally, the postal network was mobilized during special events: for example, the Rio 2016 Olympic Games were supported by an official postal service, with temporary staff recruitment and logistical management of materials for the event. These activities demonstrate that Correios acts as an integrated logistics operator, serving both private commerce and public missions.
International shipments of Correios
As the designated postal operator of Brazil, Correios offers international mail and parcel services. Brazil joined the Universal Postal Union in 1877, and the company collaborates with other postal services worldwide for the global delivery of mail. Today, Correios serves over 220 countries and territories through its international network. For urgent shipments, the Sedex Mundi service allows express parcel delivery internationally (launched in 2004). Imported shipments are subject to customs formalities: upon arrival in Brazil, parcels may be subject to inspection and taxation (ICMS payment). Tracking statuses reflect these steps (for example) released by customs after clearance). Correios works closely with international networks (UPU's EMS service, EMS express agreements) to ensure the global transport of shipments. They also negotiate bilateral or multilateral partnerships (between global postal and logistics operators) to optimize the efficiency of outgoing and incoming shipments.
Distribution network and infrastructure of Correios
Correios has an extensive logistics infrastructure to collect, sort, and distribute mail. Several large regional sorting centers, equipped with automated reading and sorting systems, process millions of postal items daily. Within the country, the transport of shipments is carried out by a multimodal network: road (a fleet of trucks and light vehicles crisscrossing all Brazilian roads) and air. In 1974, Correios established the Rede Postal Noturna (RPN), a network of nighttime airmail connections dedicated to urgent mail. Today, regular internal flights connect the main postal sorting centers, ensuring rapid distribution over long distances. In parallel, the final distribution network includes about 11,000 postal agencies, neighborhood counters, and relay points, allowing collection from senders and delivery to recipients throughout the country. Recent innovations complement this system: for example, automatic pickup lockers (Poste Locker points) have been installed to facilitate self-service parcel pickup. Thanks to this combination of sorting centers, transport routes, and proximity contact points, Correios ensures the delivery of mail and parcels throughout the national territory.
Tracking and traceability technologies of Correios
Tracking shipments is a strong point of Correios. The computerized tracking system (SRO) was created in 1989. Each shipment receives a unique barcode, allowing its journey to be traced at each passage through a postal center. In 2013, as part of a modernization project, 2,000 postal workers were equipped with smartphones to record delivery information in real-time. This allowed customers to track their parcels online, via the Correios website or mobile app (launched in 2019). More recently, Correios adopted RFID technology (radio frequency identification) in their logistics processes: in November 2022, RFID tags were affixed to containers carrying parcels, and about 2,000 RFID readers were installed at the entry and exit points of sorting centers. This deployment, carried out in partnership with the Universal Postal Union and GS1, allows automatic tracking of container contents without manual intervention. Finally, in 2025, Correios launched a call for tenders to integrate artificial intelligence and blockchain into their logistics chain to optimize internal processes and improve the security and transparency of tracking data.
International partnerships of Correios
Correios collaborates with numerous international actors. Within the Universal Postal Union (UPU), the company participates in the development of global postal standards and development projects (such as global tracking programs). For example, it worked with GS1 and the UPU on the RFID traceability project. On the commercial front, Correios has entered into strategic alliances with other companies. In 2014, they partnered with Poste Italiane to launch a virtual mobile operator in Brazil (MVNO). In the freight sector, Correios is a member of the EMS network (international express mail) and maintains bilateral agreements to facilitate parcel exchanges with other operators. At the regional level, Correios is involved in continental postal unions (e.g., the Postal Union of the Americas) and cooperates with their counterparts to standardize procedures. These partnerships allow Correios to expand their global reach and benefit from the best practices in the postal sector.
Reforms and institutional developments of Correios
The last decades have been marked by several important reforms for Correios. In 2011, Brazilian law No. 12,490 expanded its activities: it allowed it to operate internationally, offer integrated logistics, financial, and electronic services. More recently, authorities have considered privatizing the company. In October 2019, a decree included Correios in the Investment Partnership Program (PPI) to study public-private partnerships. In March 2021, the company was included in the National Privatization Program (PND) on the recommendation of the PPI Council. A privatization bill was passed by the Chamber of Deputies in August 2021, providing for the full sale of Correios and the creation of a "National Telecommunications and Postal Services Agency" (responsible for regulating the sector). However, this project was suspended in January 2023: Correios was removed from the PND, and the option to privatize the company was questioned. These developments reflect the challenges of adapting the state postal service to contemporary issues: while experts emphasized the need to modernize and seek efficiency, others pointed out the strategic role of Correios in ensuring universal coverage and social connection. Today, the company continues to evolve through internal restructuring and digitalization of its services, while preserving its missions as a public logistics operator and universal service provider.
Tracking statuses of Correios shipments
| Status | Description |
|---|---|
| Item posted | The item has been handed over to Correios. Follow subsequent updates |
| Conditional delivery pending | Processing is awaiting an update. Check the shipment status later |
| Delivery attempt: recipient absent | The postal worker could not deliver the item (recipient absent). The item is available at the indicated office |
| Delivery attempt (recipient refusing to receive | The recipient refused the shipment. The item will be returned or made available according to the procedure |
| Delivery attempt) unknown recipient | No recipient was identified at the address. The item will be returned to the sender |
| Delivery attempt (recipient moved | The recipient no longer resides at the address. The item will be returned to the sender |
| Delivery attempt) missing supporting document | The recipient did not present the required document. The item will be returned to the sender |
| Delivery attempt (incorrect address | The provided address is incorrect. The item may be delayed or returned to the sender |
| Delivery attempt) business closed | Delivery could not be made (premises closed). A new attempt will be scheduled |
| Delivery attempt (irregular street number | The address has an irregular numbering. The item may be delayed or returned to the sender |
| Unauthorized import | The shipment content was not authorized by the authorities. The item will be returned to the sender |
| Deferred distribution area | Distribution in this area follows a special schedule. Follow the status and wait for the next update |
| Irregular dimensions | The item's dimensions are not suitable for standard processing. The item will be returned to the sender |
| Collection or delivery not performed | Collection or delivery was not carried out. A new attempt will be scheduled |
| Missing customs declaration | The import declaration is missing or incorrect. The item will be returned to the sender |
| Recipient did not collect the item | The recipient did not collect the item at the post office. The item will be returned to the sender |
| Delivery blocked at recipient's request | The recipient requested to suspend delivery. Follow the status and wait for further instructions |
| Previous information canceled | A previous update was incorrect. Follow the next information for the correct status |
| Incomplete batch | A batch of shipments was declared incomplete. The item will be returned to the sender |
| Item awaiting pickup | The parcel is available at the indicated location. The recipient must come to collect it |
| Item seized by a control agency | The parcel was held by a regulatory agency (customs, police, etc.). Contact Correios for more information |
| Item delayed | The item is delayed in transit. Follow the status and wait for the next update |
| Scheduled delivery date | A delivery date has been scheduled. Follow the status and wait for confirmation on the scheduled day |
| Item returned to Correios | The item was returned to a postal center (Correios) for new instructions. Follow the status |
| Item returned to sender | Delivery failed, the item is being returned to the sender |
| Item available in post office box | The item is waiting in the recipient's post office box. The recipient must come to collect it |
| Item not found | The parcel was not located in the system. Contact Correios for assistance |
| Item addressed to a bankrupt company | The item was sent to a liquidated company. It will be handed over to the judicial administrator |
| Item delivered | The item has been handed over to the recipient. Delivery is complete |
| Item damaged | The shipment was damaged. Contact Correios to report the damage |
| Item damaged by transport accident | The shipment was damaged during transport. Contact Correios for assistance |
| Item in transit to the indicated city | The item is in transit to the next step (cited city). Follow the status and wait for the next update |
| Item lost | The item was declared lost. Contact Correios to initiate a search |
| Item released by customs | Customs authorized the import. The item continues its transit |
| Item misdirected | The shipment was sent to the wrong destination. A correction is underway |
| Item posted after the cutoff time | The item was posted after the agency's closing time. Its processing is postponed to the next business day |
| Item received at the distribution center | The item was registered at a local sorting center. It will continue its transit to the destination |
| Item received at the export center | The item is being exported from Brazil. Follow the next status |
| Item received at the post office | The item was registered at the Correios post office. It is awaiting departure or local distribution |
| Item arrived in Brazil | The international shipment has arrived in Brazil. It may be subject to customs checks |
| Item reprinted and reshipped | The label was reprinted and the parcel sent back into the postal circuit |
| Item stolen | The item was declared stolen. Contact Correios to report the incident |
| Item in the process of being returned to the sender | The parcel is being returned to the sender |
| Item in the process of delivery | The postal worker is delivering the item to the recipient |
| Item will be returned to the sender | At the customer's request, the item will be returned to the sender |
| Pickup requiring import tax payment | The recipient must pay the import tax (ICMS) before pickup. The parcel is awaiting payment |
| Sender did not collect the item | The parcel intended for the sender was not collected at the post office. Contact Correios |
| Unauthorized pickup | The recipient or sender was not authorized to collect the item. The shipment will be returned |
| Tax paid: item released | The payment of duties has been made. The item is unlocked and continues its transit |