Brazil Correios tracking
How to track my Brazil Correios package?
To track a Brazil Correios package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
Where can I find my Brazil Correios tracking number?
The Brazil Correios tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Brazil Correios package moving in the package tracking history?
When your Brazil Correios package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Brazil Correios customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Brazil Correios package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Brazil Correios customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Brazil Correios parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Brazil Correios package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Brazil Correios. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Brazil Correios customer service for assistance.
About Brazil Correios
Brazil Correios, officially known as Empresa Brasileira de Correios e Telégrafos, is the national postal service of Brazil. It provides postal, courier, and logistics services within Brazil and internationally. With a history dating back to 1663, Brazil Correios has played a crucial role in connecting people and businesses across the country. As a state-owned enterprise, it operates under the supervision of the Brazilian Ministry of Communications. Brazil Correios is committed to delivering mail and packages efficiently and securely, contributing to the communication and commerce infrastructure of Brazil.
How to contact Brazil Correios?
If you are experiencing issues with the delivery process managed by Brazil Correios, please do not hesitate to contact their customer support.
What is Brazil Correios?
Brazil Correios, officially known as Empresa Brasileira de Correios e Telégrafos (ECT), is the national postal operator of Brazil and one of the country's largest employers. This federal public enterprise, attached to the Ministry of Communications, holds the monopoly on basic postal services throughout Brazilian territory, including letters, postcards, grouped correspondence and telegrams. With a history dating back to the colonial era, Correios constitutes a fundamental institution of Brazilian national cohesion.
The history of Correios originates on January 25, 1663, the date when the position of Correio-Mor, the first director of posts in colonial Brazil, was created. Postal service has undergone numerous restructurings over the centuries. In 1931, a federal decree merged the postal authority with the telegraph authority to create the Departamento dos Correios e Telégrafos (DCT). The company takes its modern form in 1969 when ECT is officially created, replacing the DCT with an autonomous public corporation. Brazil joined the Universal Postal Union as early as 1877, thus inscribing the company in the global network of international mail.
- Creation date: 1663 for the first colonial postal structures, 1969 for the creation of the modern ECT company
- Legal status: Federal public enterprise entirely owned by the Brazilian government
- Headquarters: Brasília, the federal capital of Brazil
- Workforce: Over 83,000 permanent employees and a total workforce exceeding 109,000 people including contractors
- Network: Approximately 11,000 postal offices and service points covering the entire national territory
- Coverage: Presence in all 5,570 Brazilian municipalities, without exception
Correios hold a unique place in the Brazilian economy. Beyond their traditional postal mission, they assume important social functions. The company distributes textbooks free of charge to public schools through the national PNLD program, transports vaccines and medicines to the most isolated regions of the country, and coordinates the logistics of national examinations such as ENEM. Correios also offer basic banking services through Banco Postal in areas lacking traditional financial institutions, enabling rural populations to access essential banking services. The company also manages social programs such as Carta Social intended for recipients of government assistance programs.
The organizational structure of Correios is decentralized with regional directorates supervising sorting and distribution operations. The company owns several subsidiaries or partnerships for specialized activities, including SEDEX service for express delivery, Banco Postal for banking services, and even Correios Celular for mobile telephony. This organization allows Correios to maintain a logistics presence in each municipality of Brazil, from major metropolises such as São Paulo and Rio de Janeiro to the most remote rural areas of the Amazon.
To which countries does Brazil Correios deliver?
Correios ensures exceptionally extensive geographical coverage, both nationally and internationally. As Brazil's designated postal operator and a member of the Universal Postal Union since 1877, the company has an international mail network extending to over 220 countries and territories worldwide. This integration into the global postal network allows Correios to guarantee mail and package delivery from and to virtually any destination on the planet.
Throughout Brazilian territory, Correios serve all 5,570 municipalities in the country, six days a week. This universal coverage includes both large urban centers and the most isolated rural areas, including Amazon communities accessible only by river. The distribution network includes approximately 11,000 service points, including traditional post offices, franchised agencies, Correios Aqui pickup points located in partner stores, and automated Locker terminals.
- Metropolitan Brazil: Full coverage of 26 federal states plus the Federal District, including all municipalities without exception
- South America: Preferred services to Argentina, Paraguay and Uruguay (tariff group 1), as well as to other South American countries (tariff group 2)
- North and Central America: Deliveries to the United States, Canada, Mexico and all Central American countries (tariff group 3)
- Europe: All European Union countries and beyond, including the United Kingdom, Switzerland and Scandinavian countries (tariff group 4)
- Asia, Africa and Oceania: Complete coverage of these continents via tariff group 5
For international shipments, Correios have established partnerships with the national postal operators of each destination country under the agreements of the Universal Postal Union. Thus, a package shipped to the United States will be handled by USPS for final delivery, while a shipment to France will transit through La Poste française. These agreements enable continuous tracking of shipments and efficient coordination between different postal operators.
International tariffs from Correios are structured in five distinct geographical groups. Group 1 includes neighboring Mercosur countries (Argentina, Paraguay, Uruguay) with the most favorable rates. Group 2 encompasses other South American countries. Group 3 covers Central and North America. Group 4 corresponds to Europe, while Group 5 includes Asia, the Middle East, Africa and Oceania. Rates vary significantly depending on the destination group, shipment weight and chosen service, ranging from a few reais to several hundred reais for the heaviest packages to the most distant destinations.
What are Brazil Correios services and delivery times?
Correios offers a complete range of postal services adapted to all needs, from economical shipping to the fastest express service. The company's flagship service is SEDEX, launched in 1982, which revolutionized delivery times in Brazil and remains today the reference for national express delivery. In parallel, PAC service offers an economical alternative for less urgent shipments, while several variations of SEDEX meet the needs of the most demanding customers.
Standard SEDEX service guarantees delivery times of 1 to 5 business days depending on distances within Brazilian territory. For deliveries within the same city or metropolitan region, packages can generally be delivered the next day. This service includes a tracking code allowing you to monitor package delivery in real time via the Correios website or mobile application.
- Standard SEDEX: National express delivery in 1 to 5 business days with tracking included
- SEDEX 10: Guaranteed delivery before 10:00 AM the next business day in eligible areas, ideal for urgent documents and packages
- SEDEX 12: Guaranteed delivery before noon the next business day, available in certain metropolitan regions
- SEDEX Hoje: Same-day delivery service for items posted early in the morning in eligible metropolitan areas
- PAC: National economical service with delivery times of 3 to 10 business days depending on destination
- SEDEX Mundi: International express service launched in 2004 for urgent shipments abroad
SEDEX 10 and SEDEX 12 services are only available in certain specific geographic areas, generally large metropolitan areas and their outskirts. These premium services are aimed at professionals and individuals with urgent delivery needs, such as sending documents for signatures or critical spare parts. SEDEX Hoje, on the other hand, enables same-day delivery for packages deposited before a morning time limit, a service particularly popular in major cities such as São Paulo, Rio de Janeiro and Brasília.
PAC service constitutes the economical option from Correios for sending goods and non-urgent documents. With delivery times of 3 to 10 business days or more for the most distant destinations, this service offers excellent value for money for shipments where speed is not a priority. PAC is particularly popular among Brazilian e-commerce merchants who wish to offer attractive shipping costs to their customers.
For international shipments, Correios offers several options adapted to different needs. SEDEX Mundi service ensures express deliveries internationally with delivery times of 1 to 4 business days depending on destinations. EMS service (Express Mail Service), integrated into the worldwide Universal Postal Union network, offers priority processing with estimated delivery times of 3 to 5 business days. For less urgent shipments, Mercadoria Econômica service offers a more economical option but with delivery times that may extend to several weeks. Leve Internacional service is intended for shipments of gifts and samples with a maximum value of 1,000 reais.
What are Brazil Correios rates and maximum dimensions accepted?
Correios rates vary according to several parameters: the type of service chosen, the weight of the shipment, package dimensions and distance traveled. The company regularly adjusts rates affecting both national and international services. Rates are public and can be found on the official Correios website, which also offers a simulator allowing you to obtain an accurate estimate of the cost of a shipment.
For standard national mail, rates start at 2.55 reais for a letter under 20 grams and can reach 13.80 reais for shipments of 450 to 500 grams. SEDEX and PAC packages are charged according to a progressive scale taking into account weight and distance. As an indication, a 1-kilogram package sent via SEDEX within the same metropolitan region costs significantly less than a shipment to a distant destination in another state.
- Maximum SEDEX and PAC weight: Up to 30 kilograms per package for standard national services
- Standard maximum dimensions: 100 cm length, 100 cm width and 100 cm height for PAC and SEDEX
- SEDEX Hoje maximum dimensions: 70 cm in each dimension with a total sum (L+W+H) not exceeding 200 cm
- Minimum dimensions: 13 cm length, 8 cm width and minimum 0.4 cm height
- Oversized surcharge: Packages exceeding 70 cm in one dimension are subject to an automatic additional fee
International rates are structured in five groups of countries, with prices increasing as you move further from Brazil. Group 1 (Argentina, Paraguay, Uruguay) benefits from the most favorable rates. Rates can range from 4.30 reais to 239.60 reais depending on weight in grams and destination group. For large shipments, it is recommended to use the online Correios simulator or visit an agency for an accurate quote.
Correios apply restrictions on certain types of merchandise. Dangerous objects, flammable substances, harmful chemicals and merchandise prohibited by Brazilian legislation cannot be shipped. For international shipments, additional restrictions apply according to customs regulations of destination countries. It is advisable to consult the list of prohibited items available on the Correios website before any shipment.
The declared value service allows shippers to take out supplementary insurance to protect the contents of their shipments. This option is particularly recommended for valuable items, as it guarantees compensation equal to the declared amount in case of loss, theft or damage. The cost of this insurance varies depending on the declared value of the shipment.
What are Brazil Correios delivery options?
Correios has significantly diversified its delivery options in recent years to adapt to changing consumer habits and e-commerce requirements. Beyond traditional home delivery, the company now offers numerous alternatives allowing recipients to choose the delivery mode best suited to their situation. This flexibility meets the needs of an urban population often absent from home during delivery hours.
Home delivery remains the most common option and is generally performed Monday through Saturday. The Correios postal carrier or delivery person attempts direct delivery to the recipient or to an authorized person present at the home. If the recipient is absent, a delivery notice is left and the package is made available at the nearest post office for pickup within a specified period. For certain premium services such as SEDEX 10 or SEDEX 12, delivery is guaranteed before a specific time.
- Home delivery: Direct delivery to the stated address, Monday through Saturday during business hours
- Post office pickup: The package can be picked up at one of the 11,000 postal agencies with presentation of an ID
- Smart lockers (Lockers): Automated terminals accessible 24/7, allowing self-service pickup
- Correios Aqui pickup points: Pickup points located in partner stores (stationery, pharmacies, supermarkets)
- Correios Modulares: Compact units installed in strategic locations such as gas stations and shopping centers
- Postal boxes: Mailbox service for regular customers wishing to centralize their receipts
Smart lockers, or armários inteligentes, represent a major innovation in Correios' offering. In partnership with Clique Retire, the leading Brazilian provider of connected locker solutions, Correios has deployed a network of automated terminals in major cities. These facilities are installed in high-traffic locations such as subway stations, bus terminals, shopping centers and gas stations. Each terminal has on average 40 compartments of varying sizes and operates 24 hours a day, seven days a week.
To use the locker service, the customer must indicate the postal code of the desired terminal as the delivery address when placing their order and enter their CPF number (equivalent to a social security number) in the additional field. Upon arrival of the package in the locker, the recipient receives an SMS or notification via the Correios application containing an access code and QR code. The deadline for picking up the package is generally three days, after which it is returned to the sender. This service does not generate additional costs for the recipient.
The Correios mobile application, launched in 2019, offers many features to manage your deliveries. It allows you to track your packages in real time, receive notifications at each stage of delivery, access locker access codes and schedule agency pickup. The application also allows you to change the delivery address in certain cases or request a new delivery attempt after an absence.
What should I do if my Brazil Correios package is lost or damaged?
Correios has a structured process for handling complaints relating to lost, damaged or stolen packages. The company compensates its customers in case of services not provided, significant delays, incorrect deliveries or damage to the contents of shipments. The complaint procedure can be initiated online via the Correios Fale Conosco website, by phone or directly at a postal agency.
The deadline for filing a complaint varies depending on the type of problem encountered. For a registered national package, the maximum deadline is 90 calendar days from the day after the scheduled delivery date or return to the sender. However, for complaints concerning a damaged or tampered package, this deadline is reduced to 30 calendar days from the date of actual delivery. It is therefore essential to check the condition of your package upon receipt and immediately report any problems found.
- Phone contact: Correios customer service can be reached at +55 3003 0100 (from Brazil) or via the international number
- Online form: The Fale Conosco website allows you to file a detailed complaint with supporting documents
- Response time: Correios undertake to respond within 5 business days, which may be extended depending on the complexity of the case
- In agency: It is possible to file a complaint directly with an agent at a post office
Correios compensation applies automatically for certain services in case of theft, loss, spoliation or total or partial damage to the package. Standard compensation includes reimbursement of the amount paid for the delivery service, to which is added automatic compensation of 23.50 reais for PAC and SEDEX services. This basic amount may seem modest, which is why Correios offers a declared value service allowing you to insure your shipments for a higher amount.
Insurance service with declared value allows the customer to declare the actual value of their package contents and take out corresponding coverage in exchange for an additional premium. In case of proven loss, compensation will then be calculated based on this declared value. This option is highly recommended for shipments of valuable items, electronic equipment or important documents whose loss would cause significant harm.
Brazilian jurisprudence also recognizes the right to compensation for moral damage in case of package loss by Correios, even without value declaration or insurance subscription. The Turma Nacional de Uniformização of the federal special courts has established that moral damage is presumed in case of postal shipment loss, with standard compensation set at 2,000 reais in judged cases. This jurisprudence recognizes that service failure constitutes damage independent of the material value of the shipment.
In case of unsatisfactory response from Correios, the customer can contact Brazilian consumer protection agencies (Procon) or initiate proceedings before the courts. The Juizados Especiais (small claims courts) allow disputes of small amounts to be handled in a simplified manner without mandatory attorney fees for claims under 20 minimum wages.
Does Brazil Correios handle international shipments and customs formalities?
As Brazil's designated postal operator with the Universal Postal Union, Correios is fully authorized to handle incoming and outgoing international shipments. The company offers a complete range of services for exporting mail and packages to over 220 countries, as well as for importing merchandise from abroad. Customs formalities constitute an unavoidable step for all international shipments, and Correios acts as an intermediary between shippers, recipients and Brazilian customs authorities.
For shipments destined abroad, Correios offers several services adapted according to urgency and nature of the shipment. SEDEX Mundi service ensures express delivery with guaranteed times. EMS service (Express Mail Service) offers priority processing in the global network. Mercadoria Econômica service suits non-urgent shipments with more economical rates. Leve Internacional service is intended for gifts and samples with a maximum value of 1,000 reais. Finally, Sur Postal Express service specifically serves certain South American countries with optimized delivery times.
- Export documents: CN22 customs declaration for small shipments or CN23 for packages, commercial invoice for business shipments
- Declared value: Obligation to declare the exact value of contents for customs purposes
- Export restrictions: Certain merchandise is prohibited or regulated according to national laws
- Transit times: Vary depending on service and destination, from a few days for EMS to several weeks for economical shipments
Upon import, all packages arriving in Brazil are subject to customs inspection performed by the Receita Federal (Brazilian tax administration) in Correios processing centers. Packages may be taxed under simplified fiscal supervision regime if their value is less than 3,000 US dollars. In this case, goods are generally taxed at 60% of their customs value (declared value plus transport and possible insurance costs). ICMS (goods circulation tax) is added to this taxation, with a rate varying depending on the state of destination.
Shipments with a CIF (cost, insurance, freight) value of less than 50 US dollars traditionally benefited from customs duty exemption for shipments between individuals. However, the rules have evolved and it is recommended to check the regulations in force at the time of shipment. The tracking status "Object cleared by customs" indicates that customs clearance has been successfully completed and the package continues its journey to the final recipient.
Correios' Importa Fácil service simplifies import procedures for individuals and small businesses. This service handles customs formalities for imports with a value of less than 3,000 US dollars, saving the recipient from complex administrative procedures. Taxes and duties are calculated automatically and payment can be made online before the package is released.
For professional importers, registration with the SISCOMEX system (Integrated System for Foreign Trade) and obtaining a RADAR license are necessary. These procedures go beyond the scope of standard Correios services and generally require the intervention of a despachante aduaneiro (customs broker) to assist companies in their import-export operations. Correios works closely with the Receita Federal to facilitate customs clearance of postal shipments while ensuring compliance with regulations.
Understanding tracking statuses
When you track a Brazil Correios package online, different statuses may appear. Here are the main statuses and their meanings:
| Status | Description |
|---|---|
| Object posted | The object has been handed over to Correios and is registered in the system. The delivery process begins and the next updates will indicate its progress. |
| Object received at distribution center | The object has been registered at a local Correios sorting center. It will be sorted then delivered to its final destination or to the next transit center. |
| Object in transit to the stated city | The object is currently in transit to the destination city. This stage may take from a few hours to several days depending on distance. |
| Object received at post office | The object has been registered at the local Correios post office. It awaits either departure for final delivery or being made available for pickup. |
| Object out for delivery | The postal carrier is currently delivering the object to the recipient. Delivery should take place within the following hours. |
| Object delivered | The object has been successfully delivered to the recipient or to an authorized person. Delivery is complete and tracking ends. |
| Object awaiting pickup | The package is available at the stated post office or pickup point. The recipient must appear with an ID to retrieve it. |
| Delivery attempt: recipient absent | The postal carrier could not deliver the object as no one was present at home. The object is made available at the stated post office for pickup. |
| Delivery attempt: incorrect address | The address provided by the sender is incorrect or incomplete. The object may be delayed or returned to the sender if the address cannot be corrected. |
| Delivery attempt: recipient unknown | No person matching the recipient's name was identified at the stated address. The object will be returned to the sender. |
| Delivery attempt: recipient moved | The recipient no longer resides at the delivery address. The object will be returned to the sender for lack of new address. |
| Delivery attempt: recipient refusing receipt | The recipient has explicitly refused to receive the shipment. The object will be returned to the sender according to standard procedure. |
| Delivery attempt: business closed | Delivery to a business address could not be completed as the premises were closed. A new attempt will be scheduled. |
| Delivery attempt: supporting document missing | The recipient was unable to present the ID required for delivery. The object may be returned to the sender. |
| Recipient did not come to pick up the object | The retention period at the post office has expired without the recipient coming to retrieve their package. The object will be returned to the sender. |
| Object arrived in Brazil | The international shipment has arrived on Brazilian territory. It will be presented to customs services for inspection and clearance. |
| Object cleared by customs | Brazilian customs has authorized the import of the object. It continues its journey to the recipient's address. |
| Pickup requiring payment of import tax | The recipient must pay import taxes (notably ICMS) before being able to pick up their package. Payment can be made online or at an agency. |
| Object received at export center | The object is being processed for export from Brazil. It will soon be shipped to the destination country. |
| Customs declaration missing | The import declaration is absent or contains errors. The object will be returned to the sender if documents are not provided. |
| Import not authorized | The contents of the shipment did not receive authorization from the competent authorities to enter Brazil. The object will be returned to the sender. |
| Object seized by control agency | The package has been held by a regulatory agency such as customs, federal police or a health agency. Contact Correios for more information. |
| Deferred distribution area | The destination geographic area has a special distribution schedule, usually less frequent. Delivery may take longer. |
| Scheduled delivery date | A specific delivery date has been planned. The recipient will be delivered on the scheduled day unless an incident occurs. |
| Object delayed | The delivery of the object is behind schedule compared to initially planned times. The causes may be multiple: weather conditions, overload, etc. |
| Object misdirected | The shipment was delivered by error to the wrong destination. Correction is underway and the object will be redirected to the correct address. |
| Object posted after deadline | The object was deposited at the agency after the close-of-business time for shipments that day. Its processing is postponed to the next business day. |
| Collection or delivery not completed | The scheduled collection or delivery could not be completed for operational reasons. A new attempt will be organized. |
| Delivery blocked at recipient's request | The recipient has requested to temporarily suspend delivery. The object is pending further instructions. |
| Object returned to Correios | The object has been returned to a postal center for new instructions or redirection. Follow the next status updates. |
| Object in return to sender | As delivery has not been successful, the package is being returned to the original sender's address. |
| Object returned to sender | The object has been returned and delivered to the sender following the failure of initial delivery. |
| Object will be returned to sender | At the customer's request or following a delivery problem, the object will be returned to the sender. |
| Irregular dimensions | The object's dimensions do not meet the standards accepted by Correios for the chosen service. The object will be returned to the sender. |
| Incomplete batch | A batch of grouped shipments was declared incomplete during processing. The affected object will be returned to the sender. |
| Previous information canceled | A previous tracking update was incorrect and has been corrected. Refer to the most recent information. |
| Object available in mailbox | The object has been placed in the recipient's mailbox. They can come pick it up at any time during business hours. |
| Object damaged | The shipment suffered damage during delivery. Contact Correios to file a claim and request compensation. |
| Object damaged by transport accident | The shipment was damaged following an incident during transport. Contact Correios to report the loss. |
| Object lost | The object has been declared as lost in the Correios system. Contact customer service to initiate a search and compensation procedure. |
| Object not found | The package could not be located in the tracking system. Contact Correios for assistance and to open an inquiry. |
| Object stolen | The object has been declared stolen following an incident. Contact Correios to file a claim and compensation request. |
| Tax paid: object released | Payment of customs duties and taxes has been completed successfully. The object is unblocked and resumes its journey to the recipient. |
| Object reprinted and reshipped | The shipping label was reprinted due to a problem and the package was reintroduced into the postal circuit. |
| Conditional delivery pending | Processing of the object is pending an update or special condition. Check the new status later. |
| Object addressed to bankrupt business | The object was sent to a business in judicial liquidation. It will be delivered to the appointed judicial administrator. |
| Unauthorized pickup | The person who came to pick up the object was not authorized to do so. The shipment remains pending or will be returned. |
| Sender did not pick up the object | A package returned to the sender was not retrieved by them within the allotted timeframe. Contact Correios for available options. |