Bpost tracking
How to track my Bpost package?
Ordertracker provides a simple solution to track your Bpost packages. To begin, you'll need a Bpost tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Bpost package in real time.
Where can I find my Bpost tracking number?
Finding your Bpost tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Bpost package moving in the package tracking history?
Dealing with a Bpost package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Bpost or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Bpost customer service or the sender can help resolve shipping delays.
When I track my Bpost package, why does it show as "returned"?
If you're tracking your Bpost package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Bpost package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Bpost to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Bpost may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Bpost might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Bpost package is "returned" in tracking, contact the sender or Bpost customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Bpost policies and circumstances.
Why does the Bpost parcel tracking timeline indicate that my order cannot be found?
When your Bpost parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Bpost system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Bpost yet. Tracking should appear shortly.
About Bpost
Bpost is the Belgian national postal service provider, offering a wide range of mail and parcel services. With a history dating back to 1830, Bpost has established itself as a reliable and efficient postal operator in Belgium. The company operates a vast network of post offices and delivery points, ensuring convenient access for customers across the country. Bpost is committed to providing high-quality services, innovative solutions, and sustainable practices to meet the evolving needs of individuals and businesses in Belgium and beyond.
How to contact Bpost?
If you are experiencing issues with the delivery process managed by Bpost, please do not hesitate to contact their customer support.
Belgian national postal operator since 1830
The carrier Bpost is the Belgian national postal operator, originating from the evolution of the postal service created in 1830 (then called the Postal Administration). Over the decades, the postal administration changed its status (becoming the Postal Authority in 1971, then "The Post" in 1992). In 2010, in view of the liberalization of the postal market, The Post officially changed its name to "bpost" with a modernized logo. Bpost is organized as a public limited company under public law, majority-owned by the Belgian State (about 51% of the capital). Subsequently, the group expanded its scope: for example, it acquired the American company Radial (an e-commerce specialist) in 2017 to strengthen its international presence in e-commerce logistics.
Range of services
Bpost offers a complete range of postal and logistics services. It handles national mail (priority and non-priority shipments) as well as parcel delivery in Belgium and internationally. For example, bpost serves more than 220 countries and regions worldwide. Delivery options include home or workplace delivery, delivery to relay points or parcel lockers, etc. The company also provides e-commerce solutions: order preparation and management, warehousing and product assembly, as well as easy return services for online purchases. Each shipment has free online tracking (track & trace) that provides real-time parcel status. In addition, the Bpost post office network offers basic financial services (accounts, payments) and insurance products through its banking subsidiaries.
Operational units and their functions
Bpost is structured into several dedicated units.
- Mail & Retail: this unit manages the collection, sorting, and distribution of traditional mail items (national and international). It also handles the operation of postal counters, offering various services (sale of stamps, simple financial services at the post office, etc.).
- Parcels & Logistics: dedicated to parcels and logistics, this unit oversees the transport, tracking, and distribution of parcels. It offers flexible shipping solutions (domestic and international) as well as logistics services associated with e-commerce.
- International: this unit ensures cross-border exchanges. It guarantees coordination with foreign postal operators for international mail and parcels, facilitating end-to-end exports and imports.
- e-Commerce & International Services: specialized in online commerce, it helps businesses sell on the Internet. It offers comprehensive support: creation of online stores, marketing, payment processing, and fulfillment services (order preparation and shipping).
Geographical coverage
Bpost has worldwide coverage. In Belgium, its very dense network (about 2,300 service points) ensures permanent proximity to users. Internationally, the group is present in more than ten countries on four continents. Bpost also collaborates with postal and logistics partners worldwide to extend its reach: in total, its delivery services cover more than 200 countries and regions. Concretely, this means that Bpost can ensure the delivery of parcels to more than 220 destinations around the world.
Routing and processing process
The processing of shipments follows a well-organized process. Parcels and mail are first dropped off or collected at a Bpost network point (post office, agency, distributor, etc.). They are then directed to one of the regional sorting centers, where they are sorted according to their destination. The sorting network includes several major centers (Brussels, Liège, Charleroi, Ghent, Antwerp, etc.) and local distribution offices (for example, a neighborhood post office) that ensure final delivery. At each stage, a barcode is scanned to digitally track the shipment. For international shipments, customs procedures apply (inspection, clearance, payment of any duties) before delivery in the destination country.
Specifics of the Bpost tracking number
The Bpost tracking number (track & trace) is a unique alphanumeric sequence assigned to each shipment. Its format depends on the service used. For national shipments (Belgium), the code usually starts with "BX" followed by a series of numbers (total length of about 13 to 20 characters). For international shipments, the number often begins with "R" or "C" followed by numbers and letters (about 9 to 20 characters). This unique number allows customers to track the parcel from departure to final delivery via the Bpost website or mobile app.
Tracking statuses
| Status | Description |
|---|---|
| The item has been delivered | Your parcel has been successfully delivered |
| The delivery round for the item has started | Your parcel is out for delivery |
| The item has arrived at the collection point and is waiting to be picked up | Your parcel has arrived at the pickup point and is ready to be collected |
| The item has been assigned to the delivery round at the distribution center | Your parcel is included in the carrier's delivery round |
| The parcel is currently being processed | Your parcel is currently being processed |
| The item has been received | The carrier has received your parcel |
| The item is ready for transport | Your parcel is packed and ready for transport |
| The item has been announced and has received information | The carrier has been informed of your parcel |
| The item has arrived from abroad | Your parcel has arrived in the country from a foreign location |
| The item has been sorted at the sorting center | Your parcel has been sorted at the carrier's sorting facility |
| The item has been posted for pickup | Your parcel is ready to be picked up |
| The item has arrived at the distribution office | Your parcel has arrived at the local distribution center |
| The item is waiting to be presented to customs | Your parcel is waiting to be inspected by customs |
| The item is available for customer pickup | Your parcel is available for collection |
| The item has been returned to the sender because it was not picked up | Your parcel was not collected and has been returned to the sender |
| The item was not delivered and further attempts are planned | The first delivery attempt was unsuccessful, additional attempts will be made |
| The item has been sent to the address | Your parcel has been sent for delivery |
| The item has been cleared without taxes to pay | Your parcel has been cleared and no additional fees are due |
| The item has been presented to customs | Your parcel is currently under inspection by customs |
| The item has arrived at the distribution center and will be assigned to a delivery round | Your parcel has arrived at the local distribution center and will be delivered soon |
| The item was not delivered, but a new delivery attempt will be made the next day | Delivery failed today, but another attempt will be made tomorrow |
| The label indicates that the customer has not yet received the item | According to tracking information, you have not yet received your parcel |
| The customer has not yet received the created item | You have not received the item that was shipped |
| The item has been returned to the sender | The parcel could not be delivered and has been returned to the sender |
| The item is in distribution | Your parcel is in transit |
| The item is awaiting customs clearance | Your parcel is at customs awaiting approval |
| The presented item was left at the specified location | Your parcel has been delivered and left at the designated place |
| Delivery failed because no one was at the delivery address | Delivery failed because no one was available at the delivery address |
| Customs have authorized the clearance of the product | Your parcel has been approved by customs for entry without additional fees |
| The item is at the delivery address | Your parcel has been delivered to the specified address |
| The item is ready to be delivered to the customer | Your parcel is ready and out for delivery |
| The item is at the distribution office without further updates | Your parcel is at the local distribution center and there are no further updates |
| The item is held at customs | Your parcel is held for further inspection by customs |
| The item has been successfully sorted | Your parcel has been sorted and is ready for the next step in the delivery process |
| The item has been delivered to the specified location | Your parcel has been successfully delivered to the designated location |
| The item has been delivered to the specified person | Your parcel has been handed directly to the recipient |
| The delivery item has been forwarded as requested | Your parcel has been sent to another location as requested |
| The item is held at the delivery depot and the address is being verified | Your parcel is held while the delivery address is confirmed |
| The item was not delivered to the specified address | Delivery failed because the parcel could not be delivered to the provided address |
| The item is held at the incoming exchange office and is waiting for the sender | Your parcel is held and awaiting further instructions from the sender |
| Customs processing is underway | Your parcel is currently being processed by customs |
| Delivery was scheduled but not completed, further actions must be taken | A delivery attempt was made but was not successful. Further actions are required |
| Delivery can be rescheduled upon request at a later time | If necessary, delivery can be rescheduled for a later time |
| The item is at the distribution office | Your parcel has arrived at the local distribution center |
| No further delivery attempts will be made for the parcel | The carrier will not make additional attempts for your parcel |
| The item has arrived at the specified address | Your parcel has arrived at the specified delivery address |
| The item has been sorted | Your parcel has been sorted and is ready for the next step |
| Customs are holding the item for import duties | Customs are holding your parcel as import duties are pending |
| The returned item has arrived at the post office box | The returned parcel has been received at its return point |
| The item has been forwarded | Your parcel has been sent to the next step in its delivery process |
| The item is at the distribution office awaiting payment | The parcel is held at the distribution office awaiting payment |
| The item has arrived at the sorting center and will be sorted | Your parcel has arrived at the sorting center and is ready to be sorted |
| Customs have processed the item | Your parcel has been processed by customs |
| Customs have cleared the item and are awaiting payment | Your parcel has been cleared by customs and is now awaiting payment |
| The item is at the distribution office and has a shipping box | Your parcel is at the distribution center and is ready to be sent |
| The item was not delivered and was not presented upon arrival at the depot | The parcel could not be presented at the specified delivery address |
| The item has been returned to the sender because the recipient was not available | The parcel was returned to the sender because no one was available to receive it |
| The item was delivered after the return status was confirmed | The parcel was delivered after the return was confirmed |
| The item has arrived at the collection point to be picked up | Your parcel is ready to be picked up at the collection point |
| Delivery will take place on the specified date | Your parcel will be delivered on the scheduled delivery date |
| The requested delivery is scheduled for the next day | Your parcel is scheduled to be delivered the next day |
| The item is in customs | Your parcel is currently under inspection by customs |
| The requested delivery will take place later | The delivery of your parcel has been rescheduled for a later date |
| Address verification has been completed | The recipient's address has been successfully verified |
| The item is held at the delivery depot and the customer's documents are in order | Your parcel is held at the depot and all necessary documents have been provided |