Borderfree tracking
How to track my Borderfree package?
Ordertracker provides a simple solution to track your Borderfree packages. To begin, you'll need a Borderfree tracking number provided by the sender or the retailer.
Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.
You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Borderfree package in real time.
Where can I find my Borderfree tracking number?
Finding your Borderfree tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.
For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.
Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.
Why isn't my Borderfree package moving in the package tracking history?
Dealing with a Borderfree package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.
If the delay remains, contact Borderfree or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Borderfree customer service or the sender can help resolve shipping delays.
When I track my Borderfree package, why does it show as "returned"?
If you're tracking your Borderfree package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Borderfree package might be labeled as "returned":
An unclear or inaccurate address from sender or recipient might lead Borderfree to be unable to deliver, resulting in a return.
If multiple delivery attempts fail, Borderfree may return the package instead of holding it indefinitely.
If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Borderfree might return it.
International packages can be return due to customs problems like missing or incorrect documents.
If your Borderfree package is "returned" in tracking, contact the sender or Borderfree customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Borderfree policies and circumstances.
Why does the Borderfree parcel tracking timeline indicate that my order cannot be found?
When your Borderfree parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:
Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.
Sometimes, tracking details might be slower to update in Borderfree system. Wait and check again later for potential updates.
If the package was recently sent, it might not be processed by Borderfree yet. Tracking should appear shortly.
About Borderfree
Borderfree is a global ecommerce platform that enables retailers to expand their international reach and offer seamless cross-border shopping experiences to customers. With a network of strategic partners and advanced technology solutions, Borderfree helps retailers navigate the complexities of international shipping, customs, and duties. By providing localized shopping experiences, multiple currency options, and transparent pricing, Borderfree aims to enhance the global shopping experience for both retailers and customers. The company's innovative solutions and commitment to customer satisfaction have made it a trusted partner for retailers looking to expand their global presence.
How to contact Borderfree?
If you are experiencing issues with the delivery process managed by Borderfree, please do not hesitate to contact their customer support.
Cross-border e-commerce since 1999
The company Borderfree was founded in 1999 in Israel. Initially named E4X, it quickly specialized in cross-border e-commerce solutions. In May 2015, the American group Pitney Bowes acquired Borderfree for approximately 395 million dollars, integrating it into its global commerce activity. In 2022, the Israeli company Global-e finalized the acquisition of Borderfree from Pitney Bowes. Borderfree thus became a subsidiary of the Global-e group, while maintaining a strategic partnership with Pitney Bowes for its international logistics operations. Its current organization is based on this global alliance, with teams dedicated to cross-border commerce spread around the world.
International commerce management platform
Borderfree offers retailers a turnkey platform to manage international commerce. It handles all stages of cross-border online shopping. The main services include:
- Localization of the merchant site: adaptation of the language and interface, display of prices in local currency.
- International payments: automatic currency conversion and secure transaction management.
- Calculation of total fees and formalities: integration of customs duties and taxes into the final price, handling of customs clearance and brokerage.
- Global logistics: complete coordination of shipping from origin to final delivery via a network of international carriers.
These services cover all key elements of cross-border commerce, including fraud protection and regulatory compliance. The Borderfree platform manages catalog distribution, multi-currency pricing, payment processing, and all processes associated with international delivery.
Integrated global logistics network
Borderfree relies on a global logistics network. Orders received through its platform are prepared in the merchant's (seller's) warehouses, then consolidated and shipped. The company uses Pitney Bowes' distribution capabilities and collaborates with transport partners to route packages from the country of origin to the final destination. Each package is labeled and tracked during its international journey before being handed over to a local carrier for the final delivery stage. This integrated system allows end-to-end coordination, optimizing routes and transit times. Since the acquisition by Global-e, Pitney Bowes continues to provide cross-border logistics services associated with Borderfree.
Customs formalities management
Borderfree handles all customs formalities related to the export and import of goods. At the time of purchase, applicable customs duties and taxes are calculated in real-time and included in the total price (landed cost) pre-displayed to the customer. At customs clearance, Borderfree organizes the declaration of the package and the payment of duties to the competent authorities. Partner customs brokers manage the clearance for each shipment. This support service simplifies compliance with international regulations and avoids delays for the end consumer.
Global geographical coverage
Today, Borderfree serves a network of over 200 countries and territories worldwide. In 2018, the platform was already connecting buyers in 218 different countries and regions. This extensive geographical coverage allows retailers to sell in all major markets around the globe without having to manage the complexity of logistics and regulations specific to each country themselves. Access to all continents (Americas, Europe, Asia, Oceania, Africa) ensures global reach for goods shipped via Borderfree.
Simplified international shopping journey
Borderfree offers end customers a simple and secure international shopping journey. The merchant's site is fully translated and adapted to the customer's language, with prices displayed and payment in the local currency. Total costs (including shipping, duties, and taxes) are displayed before order confirmation, avoiding any surprises upon delivery. Transactions are secured under the guarantee of Global-e, ensuring the customer a reliable and protected payment experience. After shipment, the customer receives a unique tracking number and can check the status of their delivery online via their Borderfree account. This transparency and local adaptation (language, currency) enhance customer trust and significantly simplify their cross-border shopping experience.
Shipped package tracking system
Each package shipped via Borderfree is assigned a unique tracking number. This number is generally alphanumeric: it most often begins with the letters "E4X" followed by a series of 12 digits. A different number is assigned to each package during partial shipments of the same order. The recipient can use this number to track the shipment on the Borderfree site (customer area) or, depending on the carrier used, via the latter's site. The exact format of the number may vary depending on the carrier, but the "E4X + digits" convention remains predominant for shipments managed by Borderfree.
Logistics partner network
Borderfree collaborates with a wide network of international logistics partners. Historically integrated into the Pitney Bowes group, the service benefits from the latter's global network for cross-border package delivery. Pitney Bowes thus provides the e-commerce logistics services associated with Borderfree (global transport and package tracking). In parallel, Borderfree uses various express carriers and local postal services in destination countries. The entire transport is coordinated end-to-end by Borderfree, ensuring reliable delivery regardless of the final destination.
| Status | Description |
|---|---|
| Shipped | The package has left the seller's shipping center and is being handled by the carrier. |
| In transit | The package is en route to the destination country via the global transport network. |
| In customs clearance | The package is held at customs for verification and possible payment of duties and taxes. |
| Out for delivery | The package has reached the destination country and is being handled by a local courier for final delivery. |
| Delivered | The package has been handed over to the final recipient or their representative. |