Track your package

Borderfree tracking

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How to track my Borderfree package?

Ordertracker provides a simple solution to track your Borderfree packages. To begin, you'll need a Borderfree tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Borderfree package in real time.

Where can I find my Borderfree tracking number?

Finding your Borderfree tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Borderfree package moving in the package tracking history?

Dealing with a Borderfree package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Borderfree or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Borderfree customer service or the sender can help resolve shipping delays.

When I track my Borderfree package, why does it show as "returned"?

If you're tracking your Borderfree package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Borderfree package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Borderfree to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Borderfree may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Borderfree might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Borderfree package is "returned" in tracking, contact the sender or Borderfree customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Borderfree policies and circumstances.

Why does the Borderfree parcel tracking timeline indicate that my order cannot be found?

When your Borderfree parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Borderfree system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Borderfree yet. Tracking should appear shortly.

Borderfree
Company information

About Borderfree

Borderfree is a global ecommerce platform that enables retailers to expand their international reach and offer seamless cross-border shopping experiences to customers. With a network of strategic partners and advanced technology solutions, Borderfree helps retailers navigate the complexities of international shipping, customs, and duties. By providing localized shopping experiences, multiple currency options, and transparent pricing, Borderfree aims to enhance the global shopping experience for both retailers and customers. The company's innovative solutions and commitment to customer satisfaction have made it a trusted partner for retailers looking to expand their global presence.


Founded 1999
Country USA
Avg. delivery 1-20d

How to contact Borderfree?

If you are experiencing issues with the delivery process managed by Borderfree, please do not hesitate to contact their customer support.

Headquarters Borderfree, New York, USA [email protected] Phone: n/a

How long does it take for Borderfree to deliver a shipment?

Borderfree offers various delivery options for shipping packages internationally. The delivery timeframe can vary depending on several factors such as the destination country, customs processing, and the chosen shipping method. It is important to note that the estimated delivery timeframes provided by Borderfree are approximate and can be subject to delays beyond their control. Here are some of the different types of delivery that Borderfree offers:

  • Standard International Shipping: This is the most common and cost-effective option provided by Borderfree. The delivery timeframe for standard shipping can range from several days to a few weeks, depending on the destination. It is essential to consider potential customs clearance procedures that may impact the overall delivery time.
  • Expedited International Shipping: For those who require faster delivery, Borderfree offers expedited shipping options. This method typically ensures quicker transit times, with delivery expected within a few business days, depending on the destination country. Expedited shipping often comes at an additional cost compared to standard shipping.
  • Express International Shipping: For urgent shipments, Borderfree provides express shipping services. These expedited options prioritize speed and can result in delivery within a couple of business days, depending on the destination. However, it is worth noting that express shipping is generally more expensive than standard or expedited shipping services.

The cost of shipping with Borderfree can vary depending on several factors, including the weight and dimensions of the package, the destination country, and the selected shipping method. Additionally, any applicable customs duties and taxes imposed by the destination country may also contribute to the overall cost. The shipping cost is usually determined during the checkout process on the retailer's website, with Borderfree providing a transparent breakdown of the charges before finalizing the order.

It is important to note that while Borderfree strives to offer competitive shipping rates, international shipping costs can sometimes be higher due to factors such as customs clearance requirements, fuel surcharges, and other operational expenses associated with cross-border shipping. Therefore, customers should be aware that the final cost of shipping may include not only the transportation fees but also any duties, taxes, or other applicable fees levied by the local authorities.

For a more accurate estimate of shipping costs and delivery timeframes, customers are advised to enter their shipping address and preferred shipping method during the checkout process on the retailer's website. The precise details and options will be provided before the order is confirmed, ensuring transparency for the customers.

What does a Borderfree tracking number looks like?

A Borderfree tracking number typically consists of a combination of letters and numbers. The exact format may vary depending on the carrier that is responsible for delivering the package. In general, Borderfree tracking numbers are alphanumeric and can be anywhere from 10 to 20 characters long. The tracking number is unique to each package and is used to monitor and trace its progress from the point of origin to the final destination. By entering the tracking number on the Borderfree or carrier's website, customers can access real-time updates on the status and location of their shipment. It is important to note that Borderfree works with multiple carriers to ensure smooth international deliveries, so tracking numbers may differ based on the specific carrier assigned to handle the package.

More information about Borderfree

Borderfree is a global ecommerce platform that specializes in providing international shipping and logistics solutions for retailers. The company was founded in 1999 under the name "Borderfree" and initially focused on enabling US-based merchants to expand their reach to international customers. Over the years, Borderfree has grown significantly and established itself as a trusted partner for cross-border ecommerce. In 2015, the company was acquired by Pitney Bowes, a global technology company that provides ecommerce solutions.

Borderfree operates through a vast network of operating units located in different regions across the globe. These operating units serve as key hubs for managing international shipping and logistics operations. The specific operating units of Borderfree may vary based on the regions they serve. The company has developed a strong presence in numerous countries, enabling seamless cross-border ecommerce for merchants and shoppers alike.

In terms of operating countries, Borderfree extends its services to over 220 countries and territories worldwide. This extensive global coverage allows merchants to offer their products to a wide international customer base without the complexities and challenges of managing international shipping and customs processes independently. By partnering with Borderfree, retailers can gain access to an extensive network of international carriers and customs expertise, simplifying their global expansion efforts.

Borderfree's strong presence in various operating countries and its wide reach of operating units enable efficient and reliable international shipping services. The company's robust infrastructure and logistics capabilities ensure that shipments are handled securely and delivered to customers in a timely manner. By leveraging its expertise in international logistics, Borderfree helps retailers overcome the barriers associated with cross-border trade, facilitating global commerce and enhancing the shopping experience for customers around the world.