BNI tracking

Delivery options and logistics services in Canada

To meet the varied demands of its clientele, BNI offers a range of delivery options with different timeframes and service levels. The main delivery formulas include:

• Standard delivery This is the basic service, offering reliable shipping within an agreed timeframe. The exact timeframe for standard delivery depends on the distance between the origin and destination of the shipment, as well as the required logistical processing, but this option prioritizes economic efficiency while ensuring delivery within reasonable times.
• Express delivery This expedited service is designed for urgent shipments. BNI's express delivery guarantees faster delivery than the standard formula, generally within one to three business days depending on the destination. It is ideal for parcels requiring priority delivery.
• Same-day delivery For exceptional speed needs, BNI offers, in certain serviced areas, a same-day delivery option. This ultra-fast service allows the parcel to be delivered to the recipient on the day of shipment, subject to logistical feasibility and generally for local or regional shipments.

The availability of these delivery options may vary depending on the geographical location and BNI's operational capabilities in each region. It is recommended to check with the carrier for the exact services offered locally in order to choose the option best suited to the urgency and nature of the shipment.

Delivery Times

Delivery times at BNI vary depending on the selected service and the characteristics of the shipment. Each service level (standard, express, etc.) corresponds to an indicative transit time, but the actual duration may be influenced by various parameters. The distance between the sender and the recipient plays a major role: a local shipment will be processed faster than a shipment to a remote region. Similarly, the nature of the transport (ground or air) and the congestion of the logistics network can impact the delivery schedule. For example, a standard shipment within the same city can often be delivered in 24 to 48 hours, while a parcel sent to a distant province will require several days by ground transport.

BNI strives to meet fast and reliable deadlines to satisfy its customers. However, certain external factors may extend the transit of a parcel despite the carrier's efforts. For example, customs formalities for international shipments may introduce unforeseen delays if a parcel needs to be inspected at the border. Extreme weather conditions (storms, heavy snow, etc.) are also likely to slow down or temporarily interrupt delivery rounds for safety reasons. Other unforeseen circumstances, such as operational constraints or network disruptions, may occasionally influence the announced deadlines. BNI communicates transparently about these contingencies when they occur, notably through tracking updates, and does everything possible to minimize their impact and deliver shipments as quickly as possible.

Shipping Rates

The cost of a shipment with BNI depends on several criteria related to the parcel and the chosen service. The main factors include the weight of the parcel, its dimensions (size/volume), the destination of the shipment (distance to be covered, possible remote areas) as well as the selected service level (standard, express, etc.). Additional options subscribed by the customer, such as ad valorem insurance (optional insurance based on the declared value of the contents to cover potential damage or loss) to guarantee the value of the contents, special handling for fragile goods, or any other specific logistics service, may also be added. Each of these options influences the final shipping rate. Furthermore, a surcharge may apply for deliveries to remote or less accessible areas due to additional logistical costs.

BNI strives to offer competitive rates while maintaining the quality of its service. The pricing position is established taking into account market prices and the services provided. To obtain an accurate estimate of the cost of a shipment, it is advisable to contact BNI directly to request a personalized quote. By providing the relevant information (parcel characteristics, destination address, urgency level, desired options), the customer can receive a detailed quote tailored to their request. It is also wise to compare the different combinations of service and rates offered, in order to choose the most appropriate and cost-effective shipping solution based on specific needs.

Shipment Tracking

To offer complete visibility on the progress of parcels, BNI provides its customers with an efficient online tracking system. Each shipment handled is assigned a unique tracking number. By entering this number on the official BNI website (or via the dedicated mobile app), both the sender and the recipient can access real-time tracking information. The system displays status updates at each key stage of the transit: pickup, sorting center transit, departure to destination, out for delivery, etc. This allows knowing the current position of the parcel and the progress of the delivery at any time.

For security reasons, it is recommended to keep the tracking number confidential and only share it with trusted individuals involved in the shipment. Indeed, this identification code provides access to parcel details (location, status history, possible estimated delivery date) and its disclosure to unauthorized third parties could present a risk of fraudulent use of the information. In case of difficulty in tracking (for example, if no update appears for an extended period or if a status seems abnormal), customers have the option to contact BNI's customer service for assistance. The dedicated teams can provide additional information and, if necessary, initiate investigations on the concerned shipment. In general, BNI strives to offer reliable and responsive tracking, ensuring maximum transparency and increased control for both senders and recipients throughout the delivery process.

Tracking Number Format

The tracking numbers assigned by BNI take the form of alphanumeric identifiers, meaning they are composed of a mix of letters and numbers. They generally consist of 10 to 12 characters, offering enough combinations to ensure the uniqueness of each code. The exact format may vary depending on the type of shipment or service used. For example, a parcel shipped via a standard service may have a different number structure compared to an express or international shipment. Despite these variations, all BNI tracking numbers serve the same purpose: to provide a unique reference for each parcel to be able to track its transit precisely. This code appearing on the shipping label and communicated to the customer is the key to accessing the tracking information related to the shipment.

Types of Shipments

As a parcel delivery and courier service provider, BNI primarily handles small to medium-sized shipments, typically those from online commerce or distance selling. BNI's activity is oriented towards the transport of individual parcels intended for local individuals and businesses. The company is particularly involved in the "last mile" segment, meaning the final distribution to the recipient, relying on its local network of distributors. The deliveries handled cover standard parcels (boxes and packages of common formats), express shipments requiring special attention to the timeframe, as well as possible special shipments of documents or printed materials when the service requires it.

BNI mainly operates on domestic (within Canada) and regional shipments. For parcels that need to be transported beyond its direct coverage area, BNI integrates into a larger logistics chain in collaboration with other carriers. For example, a parcel shipped from abroad to New Brunswick may be handled by BNI upon its arrival in the province for the final delivery phase, after its international transit ensured by partners. Conversely, a shipment collected by BNI locally and destined for another region or country will be handed over to a partner carrier to continue its transit outside the BNI network. Furthermore, the company contributes to the management of merchandise returns on behalf of its partners: a parcel that the recipient wishes to return can be collected by BNI, then transported in reverse to the sender or to an agreed return processing center. Note that BNI does not operate in the field of heavy freight or large cargo: its offer remains focused on the distribution of parcels and packages manageable by a classic courier service.

Geographical Coverage

BNI's core activity is historically located in the province of New Brunswick, in eastern Canada. It is in this region that the company developed its initial distribution network, benefiting from a dense infrastructure inherited from newspaper delivery. BNI has several sorting and distribution centers there, notably in the cities of Saint John, Moncton, and Fredericton, which serve as support points to cover the entire provincial territory. Its fleet of utility vehicles and network of couriers travel the province's roads daily to ensure reliable delivery of shipments, including the delivery of the local press. Thanks to these strategic locations, the carrier is able to deliver parcels in optimized timeframes to both urban areas and more rural localities in New Brunswick.

Beyond its original stronghold, BNI has expanded its geographical coverage by relying on a national logistics network. Since the late 2010s, BNI has started delivering parcels for major online commerce players (notably Amazon) in its geographical area, leveraging its press delivery network to penetrate the parcel market. Subsequently, BNI's integration into a larger distribution group in the early 2020s allowed it to offer its services in other Canadian provinces. Thus, deliveries handled by BNI (often in partnership with local subsidiaries) are carried out in provinces such as Ontario, Manitoba, Saskatchewan, or Alberta, among others. This expansion through interposed alliances gives BNI a semi-national reach, where it primarily acts as a last-mile operator in these territories. By combining its local field knowledge and the support of an expanded network, BNI manages to ensure parcel delivery over a wide geographical area while maintaining a high level of service quality in each of the covered regions.

Logistics Procedures

As soon as a parcel is entrusted to BNI, a standardized processing procedure is put in place. The provided shipping information (recipient's contact details, address, type of service, etc.) is recorded in the carrier's system and a tracking number is generated to identify the shipment. The parcel is then directed to the nearest BNI sorting center from the pickup point. Upon arrival at this center, it undergoes an entry scan (arrival scan) confirming its integration into BNI's logistics network. This initial step results in a tracking status update, confirming that the parcel has been received and sorted for the first time.

After the initial sorting, the parcel is routed to its final destination following the appropriate logistics circuit. If it has to travel a long distance or transit through multiple regions, the shipment may pass through different intermediate sorting centers within the BNI network. At each passage through a new facility, departure and arrival scans are performed to trace its progress. For example, a "departure scan" indicates that the parcel has left a given center to continue its journey to the next stage. Similarly, upon arrival at another distribution center, an entry scan is recorded. These successive scanning procedures continuously feed the online tracking system, allowing the customer to follow the parcel's journey in real-time throughout the transit.

Once it reaches the BNI agency responsible for the recipient's area, the parcel is ready for final local delivery. A delivery agent (courier) is assigned the shipment and loads it into their vehicle to carry out the round. When the parcel is out for delivery, the tracking indicates that it is "out for delivery", signaling that it will soon arrive at the destination address. The courier then presents themselves to the recipient and hands over the package in person if possible. Proof of delivery is generally collected, for example via the recipient's signature on a terminal or by taking a photo, to validate successful receipt. Once the parcel is delivered, the final status "delivered to the customer" is recorded, confirming that the shipment has successfully reached its destination.

If the courier cannot deliver the parcel (for example, in case of the recipient's absence), BNI provides alternative solutions. Depending on the case, the parcel may be subject to a new delivery attempt later or be deposited in a secure pickup point (partner postal agency, parcel counter, automatic locker, etc.). The tracking will then display a status such as "parcel available for pickup", along with practical information for the recipient to retrieve their shipment. Furthermore, in case of last-minute logistical unforeseen events affecting the round (sudden weather conditions, access problem, technical constraint), a "delivery delay" status may appear to inform the recipient of the shift in the scheduled time. All these logistics procedures aim to ensure efficient and transparent handling of the parcel, from the initial shipment to the final delivery, by appropriately managing each step and potential transport contingency. Note that BNI's delivery rounds mainly take place on business days (Monday to Friday), with Saturday deliveries in certain areas if demand requires. However, Sundays and public holidays are generally not worked by the carrier, except for special operations or exceptional activity peaks.

Delivery Statuses