Bestbuy tracking

What is Best Buy?

Best Buy is one of the world's largest distributors of electronics and appliances. Founded in 1966 by Richard M. Schulze and a partner under the name Sound of Music, this American company started as a small store specializing in high-fidelity audio equipment in Saint Paul, Minnesota. What began as a boutique for stereo enthusiasts transformed over the decades into a retail giant, becoming the go-to destination for purchasing technology products in the United States and Canada.

Best Buy's history was marked by a decisive turning point in 1981. That year, a tornado devastated the Roseville store, then the largest and most profitable in the chain. Rather than being discouraged by this disaster, Richard Schulze organized an exceptional sale called the "Tornado Sale" in the parking lot of the damaged store, selling excess inventory and slightly damaged items. The success was such that it inspired a new business model focused on aggressive promotions and competitive pricing. In 1983, the company was renamed Best Buy Company, Inc., and expanded its offerings to include appliances and VHS video recorders to reach a broader customer base beyond hi-fi enthusiasts.

The company went public in 1985 and made its debut on the New York Stock Exchange two years later. Since 2003, Best Buy's headquarters has been located in Richfield, a suburb of Minneapolis, Minnesota, not far from where the adventure began nearly four decades earlier. This proximity to its roots demonstrates the company's attachment to its history while continuing international expansion.

• Date of creation: August 22, 1966, under the name Sound of Music, before becoming Best Buy in 1983
• Founder: Richard M. Schulze, former US Air Force military member turned consumer electronics seller
• Headquarters: Richfield, Minnesota, United States
• Annual revenue: Over 40 billion US dollars
• Number of employees: Approximately 85,000 employees worldwide
• Number of stores: Over 1,000 retail locations in the United States and Canada
• Current CEO: Corie Sue Barry, leading the company since 2019

Best Buy has positioned itself as America's leading consumer electronics retailer. The chain offers an extremely diverse range of products ranging from smartphones and computers to televisions, video game consoles, appliances, audio equipment, connected devices and technological accessories of all kinds. The computing and mobile phone segment alone represents nearly 45% of Best Buy's total revenue, illustrating the importance of these categories in the company's business model.

One of Best Buy's distinctive characteristics is its Geek Squad service, a team of specialized technicians capable of installing, repairing and assisting customers with all their electronic equipment. This premium service, available in-store, at home or remotely, represents a major competitive advantage against pure e-commerce players who cannot offer such technical proximity. Approximately 70% of Best Buy's revenue still comes from sales made in its physical stores, proof that in-store advice and experience remain major assets for this retailer.

What countries does Best Buy deliver to?

Best Buy concentrates its commercial activities primarily in North America, with an established presence in the United States and Canada. These two markets form the core of the retailer's business, where it has a dense logistics network and particularly developed shipping infrastructure. Best Buy's strategy regarding geographic coverage prioritizes excellent service in these territories rather than widespread international expansion.

In the United States, Best Buy serves all 50 states, including APO and FPO addresses for American military personnel stationed abroad. The continental United States benefits from the shortest delivery times and all shipping options offered by the retailer. Remote regions such as Alaska, Hawaii and island territories may be subject to additional delays and restrictions on certain shipping methods, particularly for bulky items requiring specific transport.

In Canada, Best Buy operates independently through its subsidiary Best Buy Canada, which has its own bilingual French-English website and its own distribution centers. All Canadian provinces and territories are served, although very remote northern regions may be subject to additional shipping charges and longer delivery times. Certain Arctic zones identified by specific postal codes, particularly in the Qikiqtaaluk region and the Northwest Territories, do not qualify for standard free shipping and may require air transport with substantial additional charges.

• United States: Complete coverage of all 50 states, with all shipping options available in the continental territory
• Canada: Delivery to all provinces and territories via Best Buy Canada, with specific conditions for remote areas
• Puerto Rico: In-store pickup is not available, but home delivery remains possible under certain conditions
• Mexico: Best Buy ceased all operations in Mexico at the end of 2020, closing its 41 stores in the country
• International delivery: Best Buy USA does not deliver directly outside the United States and refuses shipments to known freight forwarders

It is important to note that Best Buy does not offer direct international shipping to Europe, Asia or other continents. Customers located outside North America who wish to purchase Best Buy products must use specialized reshipping services such as ColisExpat, Easy-Delivery or Qwintry. These intermediaries provide a US address where Best Buy can deliver the order, then handle reshipping to the customer's final destination for an additional fee and additional transit time.

The closure of operations in Mexico at the end of December 2020 illustrates Best Buy's desire to refocus on its main markets. This decision, made in the context of the COVID-19 pandemic, led to the complete halt of sales, deliveries and services in Mexican territory. Mexican consumers wishing to access Best Buy products must now use cross-border reshipping services from the United States, a solution that involves significant additional costs and delays.

What carriers does Best Buy use?

Best Buy relies on a diverse network of partner carriers to ensure the delivery of its millions of packages each year. This multi-carrier strategy allows the retailer to optimize its logistics costs while guaranteeing maximum geographic coverage and competitive delivery times. The selection of the carrier for each shipment depends on several factors, including the size and weight of the package, the destination, the delivery method chosen by the customer and the availability of services in the area concerned.

FedEx is Best Buy's primary carrier for package deliveries in the United States. This strategic partnership aims to build a smarter and more efficient supply chain. One of the major advantages of this choice lies in FedEx's ability to perform Sunday deliveries, a feature that its competitor UPS does not offer. This Sunday coverage, which reaches a large part of the American population, allows Best Buy to reduce delivery times and improve customer satisfaction.

The integration between Best Buy and FedEx goes beyond simple package transport. The two companies have developed data sharing connections enabling real-time tracking information exchange. Best Buy customers can view the status of their delivery directly on the retailer's website without having to navigate to the carrier's site. This integration improves customer experience and reduces the number of customer service calls related to package tracking questions.

• FedEx: Primary carrier in the United States for standard, expedited and express deliveries, with weekend delivery capability
• USPS (United States Postal Service): Used for certain standard shipments and deliveries to mailboxes inaccessible to private carriers
• OnTrac: Preferred regional carrier on the US West Coast for fast deliveries at lower cost
• Shipt, DoorDash and Roadie: Partners for same-day deliveries in certain major American cities
• UPS: Used by Best Buy marketplace sellers and in certain special cases

In Canada, Best Buy uses a set of carriers adapted to the specificities of the Canadian market. Purolator and UPS are frequently used for deliveries to major cities, while Canada Post handles shipments to rural areas, remote regions and mailboxes. Intelcom, TForce Distribution and Metro e24 Solutions also participate in certain expedited urban deliveries. This diversity of partners allows Best Buy Canada to offer competitive delivery times across the entire territory while controlling its logistics costs.

For bulky items such as large televisions, refrigerators, washing machines or fitness equipment, Best Buy has its own fleet of delivery trucks and uses carriers specialized in heavy and bulky cargo transport. These deliveries are scheduled with the customer and may include additional services such as installation, device connection or old equipment removal. Best Buy's Geek Squad teams also intervene for at-home installation of certain products requiring particular technical expertise.

Best Buy also offers alternative pickup points in the United States, allowing customers to collect their packages at third-party locations if home delivery is not convenient. These pickup points include FedEx Office locations, FedEx Ship Centers, Walgreens pharmacies, Dollar General stores, Office Depot and OfficeMax, as well as other independent partner retailers. This flexibility offers customers an interesting alternative when they cannot be present at home to receive a package.

What are Best Buy's delivery times?

Best Buy offers several shipping options providing variable delivery times depending on each customer's needs and budget. The actual timeframe depends not only on the shipping method chosen, but also on product availability, the customer's geographic location, time of year and any logistics constraints related to the carrier or weather conditions. The retailer displays an estimated delivery date on each product sheet and during the checkout process, allowing the customer to make an informed choice.

Standard delivery is the most economical option and the most commonly used. It allows you to receive your order within the usual timeframe of three to five business days after shipment. This shipping method is perfect for non-urgent purchases and often allows you to benefit from free shipping above a certain order amount. Standard delivery packages are typically entrusted to FedEx for ground transport, with pickup in the normal logistics flow without priority handling.

For customers wishing to receive their purchases faster without paying the high price of express shipping, Best Buy offers expedited delivery. This service reduces the reception timeframe to two or three business days for an additional shipping fee. Expedited delivery orders benefit from priority warehouse handling and are routed through optimized transport circuits. This option represents a good compromise between speed and cost for moderately urgent purchases.

• Standard delivery: 3 to 5 business days, most economical option, often free above $35
• Expedited delivery: 2 to 3 business days, priority handling with additional charges
• Express delivery: 1 to 2 business days, fastest available shipping, high shipping charges
• Same-day delivery: Available in certain major cities for in-stock products at nearby stores
• In-store pickup: Often available within an hour if the product is in local stock

Express delivery represents Best Buy's fastest shipping service, with delivery times of one to two business days. For orders placed early in the day on eligible products, delivery can even occur the next day. This shipping method mobilizes express air carriers and specialized messaging services to guarantee reception in the shortest timeframe. Shipping charges are significantly higher and this service is not available for all items or all destinations, with remote areas often excluded.

Best Buy also offers same-day delivery in certain major American cities. This service relies on partners such as Shipt, DoorDash and Roadie to deliver in-stock products from local stores directly to the customer's home within a few hours. This option is particularly popular for urgent last-minute purchases, but remains limited to products available on shelves and geographic areas covered by these instant delivery services.

For bulky items such as large televisions over 130 cm, appliances or fitness equipment, Best Buy offers scheduled delivery rather than an estimated timeframe. In large urban areas, the customer can choose a preferred delivery date directly during the checkout process. For more remote regions, a delivery partner contacts the customer within seven days of the order to schedule an appropriate delivery date. These deliveries are never left unattended and require the presence of an adult to sign for receipt.

What are Best Buy's shipping charges?

Best Buy offers a relatively advantageous shipping pricing policy, including free shipping for orders exceeding a certain threshold. Shipping charges are calculated based on several criteria including the delivery method chosen, the weight and dimensions of items, and the package destination. The retailer clearly displays applicable shipping costs during checkout, allowing the customer to know the total amount before confirming their purchase.

In the United States, Best Buy offers free standard shipping for all orders reaching or exceeding $35. This threshold is calculated on the order amount after applying discount coupons and before adding taxes. Certain items are excluded from this offer, including digital downloads, electronic gift cards, special orders and items requiring scheduled delivery for large volumes. Best Buy marketplace products sold by third parties generally do not qualify for standard free shipping.

Best Buy loyalty program members enjoy additional shipping charge benefits. The free My Best Buy program offers standard free shipping with no minimum purchase, a significant advantage for small orders. My Best Buy Plus members, with an annual subscription of $49.99, enjoy free two-day shipping with no minimum purchase, plus an extended 60-day return period. The premium My Best Buy Total program, charged at $179.99 per year, includes the same shipping benefits plus numerous additional services such as Geek Squad technical support and product protection.

• Free standard shipping: For orders of $35 or more in the United States, no minimum for My Best Buy members
• Expedited delivery: Variable fees depending on weight, dimensions and package destination
• Express delivery: Premium pricing for one to two business day shipment
• Same-day delivery: Additional charges apply, varying by local delivery partner
• In-store pickup: Always free, regardless of order value

In Canada, Best Buy also applies a $35 Canadian threshold for free standard shipping. Bulky items requiring scheduled delivery are subject to specific charges even if their price exceeds the free shipping threshold. In major cities such as Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal, scheduled delivery is generally offered with the possibility of free same-floor delivery in certain postal codes. Remote areas of Canada may be subject to additional shipping charges, including a flat rate of $249.99 Canadian for isolated Quebec zones, and variable air transport charges for Arctic regions accessible only by air.

Best Buy marketplace sellers determine their own shipping charges, which may differ from the rates practiced by Best Buy for its own products. These charges are clearly indicated on the product sheet and in the shopping cart before order confirmation. It is recommended to carefully verify shipping conditions for items sold by third parties, as they generally do not benefit from standard free shipping or advantages linked to Best Buy loyalty programs.

What are Best Buy's delivery options?

Best Buy offers a wide variety of delivery and pickup options to adapt to the different lifestyles and constraints of its customers. This flexibility is one of the retailer's major assets against pure e-commerce competitors. From express in-store pickup to scheduled delivery with installation, Best Buy offers solutions for every situation and every product type.

In-store pickup remains one of the most popular options among Best Buy customers. Approximately 40% of online sales in the United States are associated with store pickup, demonstrating the appeal of this formula combining the convenience of online ordering and the speed of in-store collection. When a product is in stock at a nearby store, customers can generally pick it up within just one hour of placing their order. A "Ready for Pickup" notification email is sent as soon as the item is prepared at the service desk.

Best Buy has developed a contactless curbside pickup service, particularly appreciated since the COVID-19 pandemic. With this option, customers can order online and pick up their purchases without leaving their vehicle. Upon arrival at the store parking lot, they simply need to identify themselves via the Best Buy mobile app or by clicking the link received via email or SMS. An employee then brings the order to the vehicle, places the items in the trunk and the customer can leave without any physical contact. This service is also accessible to pedestrians and cyclists who can identify themselves and be delivered to a meeting point near the store entrance.

• Standard home delivery: The package is dropped at the address indicated by the usual carrier
• In-store pickup: Free collection at the store, often available within an hour if the product is in stock
• Contactless pickup: Retrieve your purchases from the curb without leaving your vehicle
• Pickup lockers: Available in certain markets, accessible 24/7 to retrieve orders anytime
• Alternative pickup points: Collection possible at FedEx Office locations, Walgreens, Dollar General and other partners
• Third-party pickup: Ability to designate someone to pick up the order at the store

The third-party pickup option offers appreciated flexibility for customers who cannot travel themselves. When ordering, it is possible to designate another person who will be authorized to pick up the items by providing their name, email address and phone number. The designated person will need to present a valid ID and the order number at the time of pickup. However, this option excludes certain sensitive products such as mobile phones with plans, in-store activated devices and gift cards requiring activation.

For bulky items, Best Buy offers scheduled delivery with the possibility of additional services. The customer can choose their preferred delivery date and opt for professional at-home installation. For appliances, this service may include connecting the device, running tests and removing the old equipment. Geek Squad teams intervene for complex technical installations such as mounting TV wall brackets or configuring home theater systems. In certain urban areas in Canada and the United States, a free same-floor delivery service allows the device to be installed in the room of your choice, including in the basement or upper floors.

Best Buy sends proactive notifications at each stage of the delivery process. The customer receives an order confirmation email, then a shipping notification with the tracking number as soon as the package leaves the warehouse. On the day of delivery, a message warns of the imminent arrival of the delivery person. These communications allow the customer to organize themselves to receive their order or modify delivery instructions if necessary. For in-store pickup, reminders are sent if the item has not been collected after a few days.

What should I do if my Best Buy order is lost or damaged?

Receiving a damaged package or never seeing your order arrive is a frustrating situation that Best Buy works to resolve quickly. The retailer has implemented clear procedures for handling claims related to delivery problems, allowing customers to obtain a refund or replacement in the shortest timeframe possible. It is essential to act promptly and follow the appropriate steps to facilitate the processing of your case.

In case of a damaged package, the first thing to do is document the condition of the package and its contents upon receipt. Take photos of the outer packaging showing visible damage, as well as the product itself if it shows deterioration. These visual proofs will be valuable in supporting your claim with Best Buy customer service. If possible, also keep the original packaging and all protective elements until your case is processed.

For lost or undelivered packages, first check the tracking status on the Best Buy website or the carrier's website. Sometimes a package marked as "delivered" was dropped off at a neighbor's home, in a building concierge area or another secure location on your property. If you cannot locate your package after these checks, contact Best Buy customer service to report the situation. The retailer will then open an investigation with the carrier to determine what happened.

• Reporting deadline: Contact Best Buy within 5 days of the expected delivery date for an undelivered package, or within 5 days of receipt for a damaged product
• Required documentation: Order number, photos of damage if applicable, precise description of the problem
• Claim procedure: Contact Best Buy customer service, which will open a file with the carrier
• Maximum deadline: Claims must be made no later than 90 days after order shipment
• Important: Partner carriers do not open claims directly with customers; everything must go through Best Buy

Best Buy's return and exchange policy provides additional protection to customers. Most purchases can be returned or exchanged within 30 days of the delivery date for online orders, or 30 days after the purchase date for in-store purchases. My Best Buy Plus and My Best Buy Total members benefit from an extended 60-day period to make their returns. If you are not satisfied with your purchase, whether the product is defective or simply does not meet your expectations, Best Buy is committed to offering an exchange, refund or repair.

For returns, you have two options: bring the item to any Best Buy store, or mail it back. Returning to the store is generally faster and allows for an immediate refund or exchange after the product is inspected. For mail returns, Best Buy provides a prepaid shipping label that you can print from your customer account. The refund is processed once the package is received and inspected by the returns warehouse, with email notifications at each step of the process.

Certain product categories are subject to specific return conditions. Mobile phones and activated devices generally need to be returned within a shorter 14-day period. Opened but non-defective products may be subject to restocking fees in some cases. Customized items, software with opened packaging and certain hygiene products are not eligible for return. It is recommended to check the specific conditions applicable to each product category before making a purchase.

How do I contact Best Buy?

Best Buy provides its customers with multiple communication channels to answer their questions, handle complaints or assist them with their requests. Whether you prefer phone, online chat or social media, the retailer strives to offer accessible and responsive assistance. Best Buy customer service is known for its extended availability and quality of technical responses, a significant asset for a retailer specialized in electronic products.

The phone remains the preferred channel for urgent or complex requests requiring direct communication with an advisor. The main Best Buy customer service number in the United States is 1-888-BEST-BUY, or 1-888-237-8289. This line is available 24 hours a day, 7 days a week, allowing customers to reach an advisor at any time. Average wait time is generally between 3 and 5 minutes, with peak traffic on Mondays and shorter wait times on Sundays. For international customers located outside the United States, Canada or Puerto Rico, a collect call number is available at 1-423-467-6543.

Online chat is a convenient alternative to the phone, particularly appreciated for quick questions or inquiries. This service is accessible from the "Contact Us" page on the Best Buy website, where a "Chat with Us" button allows you to start a real-time conversation with an advisor. Chat assistance is also available 24 hours a day, 7 days a week. This option avoids phone wait times and allows you to keep a written record of exchanges, which can be useful for claims or requests requiring follow-up.

• Phone United States: 1-888-237-8289 (1-888-BEST-BUY), available 24/7
• International phone: 1-423-467-6543 (collect call)
• Online chat: Available on bestbuy.com/contact-us, 24/7
• Facebook: Best Buy Support, for requests via Messenger
• Twitter/X: @BestBuySupport, for public questions or private messages
• Online Help Center: bestbuy.com/support, self-service resources and detailed FAQs

Social media offers an additional communication channel, particularly effective for simple questions or publicly reporting a problem. Best Buy has dedicated teams on Facebook and Twitter (X) that respond to customer messages. The Best Buy Support Facebook page and the @BestBuySupport Twitter account allow you to get help quickly, sometimes even outside peak customer service hours. For sensitive requests or involving personal information, advisors generally redirect the conversation to a private channel.

Best Buy's online help center is a valuable resource for customers wishing to find answers on their own. This self-service platform brings together detailed FAQs, user guides, tutorials and information on the retailer's policies. Customers can view their order status, manage their subscriptions and memberships, access their purchase history and find answers to the most frequently asked questions without needing to contact an advisor. This option is particularly convenient for common questions or simple administrative procedures.

For Canadian customers, Best Buy Canada has its own customer service accessible via the bestbuy.ca website. Help resources are available in French and English, and advisors can assist customers in both official languages of the country. The contact information and availability times may differ slightly from those of the American service, so it is recommended to consult the help page of the Canadian website to obtain contact information specific to this region.

Understanding tracking statuses

When you track a Best Buy package online, different statuses may appear to keep you informed of your order's progress. These indications allow you to know where your purchase is in the preparation and delivery process. Here are the main statuses and their meanings: