Track your package

B2C tracking

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How to track my B2C package?

Ordertracker provides a simple solution to track your B2C packages. To begin, you'll need a B2C tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your B2C package in real time.

Where can I find my B2C tracking number?

Finding your B2C tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my B2C package moving in the package tracking history?

Dealing with a B2C package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact B2C or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, B2C customer service or the sender can help resolve shipping delays.

When I track my B2C package, why does it show as "returned"?

If you're tracking your B2C package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a B2C package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead B2C to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, B2C may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, B2C might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your B2C package is "returned" in tracking, contact the sender or B2C customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on B2C policies and circumstances.

Why does the B2C parcel tracking timeline indicate that my order cannot be found?

When your B2C parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in B2C system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by B2C yet. Tracking should appear shortly.

B2C
Company information

About B2C

B2C is a global shipping carrier that specializes in providing logistics and delivery solutions for e-commerce businesses. With a strong focus on international shipping, B2C offers reliable and efficient services to help businesses reach customers worldwide. Their comprehensive network and advanced technology enable seamless tracking and delivery of packages. B2C is committed to providing excellent customer service and ensuring timely and secure shipment delivery.


Founded 2009
Country Netherlands
Avg. delivery 1-20d

How to contact B2C?

If you are experiencing issues with the delivery process managed by B2C, please do not hesitate to contact their customer support.

Headquarters B2C, Amsterdam, Netherlands [email protected] Phone: +32(0)22569302