Track your package

Austria Post tracking

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How to track my Austria Post package?

Ordertracker provides a simple solution to track your Austria Post packages. To begin, you'll need a Austria Post tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Austria Post package in real time.

Where can I find my Austria Post tracking number?

Finding your Austria Post tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Austria Post package moving in the package tracking history?

Dealing with a Austria Post package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Austria Post or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Austria Post customer service or the sender can help resolve shipping delays.

When I track my Austria Post package, why does it show as "returned"?

If you're tracking your Austria Post package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Austria Post package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Austria Post to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Austria Post may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Austria Post might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Austria Post package is "returned" in tracking, contact the sender or Austria Post customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Austria Post policies and circumstances.

Why does the Austria Post parcel tracking timeline indicate that my order cannot be found?

When your Austria Post parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Austria Post system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Austria Post yet. Tracking should appear shortly.

Austria Post
Company information

About Austria Post

Austria Post, also known as Österreichische Post AG, is the national postal service provider of Austria. With a rich history dating back to 1751, Austria Post offers a wide range of postal, logistics, and financial services to individuals and businesses. The company plays a vital role in connecting people and facilitating the exchange of goods within Austria and internationally. Austria Post's commitment to quality service, innovation, and sustainability has made it a trusted partner for both domestic and international shipping needs.


Founded 1751
Country Austria
Avg. delivery 1-20d

How to contact Austria Post?

If you are experiencing issues with the delivery process managed by Austria Post, please do not hesitate to contact their customer support.

Headquarters Austria Post, Vienna, Austria [email protected] Phone: +43810010100

How long does it take for Austria Post to deliver a shipment?

Austria Post, the national postal service provider of Austria, offers various delivery options to suit the diverse needs of its customers. The time taken for Austria Post to deliver a shipment depends on several factors, including the destination, the specific delivery service chosen, and any external circumstances that may affect the transportation process. It's important to note that the following information is approximate and subject to change, so it's always recommended to check the Austria Post website or contact their customer service for the most up-to-date information regarding delivery times.

The delivery options offered by Austria Post can be categorized into domestic and international services. For domestic deliveries within Austria, customers can choose from several options:

  • Standard Domestic Delivery: This service usually takes around 1-2 business days for delivery within Austria. However, the actual delivery time may vary based on the origin and destination addresses.
  • Domestic Express Delivery: Austria Post also provides expedited shipping services for urgent domestic shipments. With this option, packages are typically delivered the next business day, provided they are sent before the specified cutoff time.
  • Same-Day Delivery: For time-critical shipments within specific locations, Austria Post offers same-day delivery services. This is an ideal choice when immediate delivery is necessary, though it may come at a higher cost.
  • Economy Domestic Delivery: Austria Post provides an economical option for less time-sensitive domestic shipments. This service is characterized by longer delivery times but offers a more cost-effective solution.

In terms of international shipping, Austria Post offers a range of delivery options to meet the demands of overseas transport:

  • Standard International Delivery: This is the standard shipping service for international parcels. It typically takes around 3-10 business days, depending on the destination country and the efficiency of customs clearance.
  • International Express Delivery: For expedited international shipments, Austria Post offers an express service that guarantees faster delivery. This option generally takes between 1-5 business days, depending on the destination.
  • International Economy Delivery: For budget-conscious customers, Austria Post provides an economical option for international shipments. While this service offers lower shipping costs, it also involves longer delivery times, ranging from 2-8 weeks, depending on the destination country.
  • Registered International Delivery: This service is available for both domestic and international shipments. Registered delivery ensures added security and allows customers to track their packages throughout the shipping process.

As for the cost of shipping with Austria Post, it depends on various factors, including the weight, dimensions, destination, and chosen delivery service. Austria Post's website provides a convenient online calculator where customers can input the necessary details to obtain an estimated shipping cost. Additionally, customers can contact Austria Post directly for specific pricing information based on their individual shipping requirements.

What does a Austria Post tracking number looks like?

Austria Post assigns a unique tracking number to each of its shipments. The tracking number format used by Austria Post is typically a combination of letters and numbers. The exact format may vary depending on the service used and the destination country.

In general, an Austria Post tracking number may consist of alphanumeric characters, such as a combination of letters and numbers. The length of the tracking number can also vary, but it is typically around 13 characters long.

To give you an example, a tracking number from Austria Post might look like "RR123456789AT" or "CC987654321AT". The first two letters often indicate the type of service, while the following numbers are unique identifiers for the specific shipment. The "AT" at the end represents the country code for Austria.

Having a tracking number allows you to monitor the progress of your shipment as it moves through the various stages of delivery. You can use this number on the Austria Post website or through their tracking service to get real-time updates on the whereabouts of your package.

Please note that this is a general description of Austria Post tracking numbers, and there might be slight variations depending on the specific service or circumstances. It is always recommended to refer to your actual tracking number for accurate tracking information.

More information about Austria Post

Austria Post, officially known as Österreichische Post AG, is the national postal service provider of Austria. With a rich history that spans over centuries, Austria Post has evolved from its humble beginnings to become one of the leading postal operators in Europe.

The roots of Austria Post can be traced back to the early 18th century when the first postal services were established in the Habsburg Empire. The postal system gradually expanded over time, adapting to changing technologies and societal needs. In the late 19th century, Austria's postal services underwent significant modernization and optimization efforts to enhance efficiency and accommodate the growing demands of an industrializing nation.

Throughout the 20th century, Austria Post played a vital role in connecting people and businesses across the country. The company introduced numerous innovative services and technologies, including the implementation of mechanized sorting systems and the introduction of postal codes.

In recent decades, Austria Post has transformed itself into a modern, customer-focused logistics and postal service provider. The company has embraced digitalization, offering online services and incorporating advanced technologies in their operations. Today, Austria Post continues to adapt to the changing landscape of the postal industry, striving to provide efficient and reliable services for its customers both domestically and internationally.

Austria Post operates through various specialized units and subsidiaries, each serving specific needs and segments of the market. These units contribute to the overall functioning and success of the company.

  • Postal Services: This unit forms the core of Austria Post's operations, handling the collection, sorting, and delivery of mail and parcels within Austria. It ensures the smooth flow of postal items through an extensive network of post offices and postal service points across the country.
  • Parcel and Logistics: Austria Post offers comprehensive parcel and logistics services, catering to the needs of individuals and businesses. The company provides domestic and international shipment options, varying in speed, tracking capabilities, and additional services.
  • Retail and Bank: Austria Post operates Post Office branches that provide a wide range of services beyond traditional postal operations. These branches include post offices integrated with banking facilities, offering financial services such as savings accounts, payment transactions, and insurance products.
  • Digital Services: Austria Post has made significant investments in digital transformation, aiming to provide innovative solutions for the changing needs of the market. It offers various digital services, including e-commerce solutions, online postal services, and digital mailboxes to enhance customer convenience and engagement.

Regarding operating countries, Austria Post primarily operates within Austria, serving the needs of individuals, businesses, and government entities across the entire nation. However, it also offers international shipping services, connecting Austria to a vast number of countries worldwide. Through partnerships with other postal operators and collaboration with international logistics networks, Austria Post ensures the smooth flow of parcels and mail between Austria and its global customers.

Common shipment tracking statuses

Status Description
The item has been delivered to the recipient. Your parcel has been delivered to the address or person you assigned while placing the order.
The item is currently out for delivery. Your parcel is on its way and is about to be delivered soon.
The sender has provided electronic shipment information. Shipment details have been shared electronically by the sender.
The item, delivered to the recipient, has been handed over for transport. Your item, once delivered to the designated location, has been passed on for transport.
The item has been accepted. The logistic service has accepted the item from the sender.
The item has been picked up. The parcel has been collected from the sender's location by the delivery service.
The item is now in the transit unit. Your item is now in transit and has moved from its initial station.
The item could not be delivered and will be returned. The delivery was unsuccessful and the parcel will be sent back to the sender.
The item has been forwarded to the destination country. Your package has been dispatched to the final destination country.
An electronic notification has been sent. An automated message about the parcel status has been sent to your registered contact detail.
The item will be delivered on the scheduled date. The parcel will reach the recipient on the specified date.
The item has arrived in the destination country. The parcel has reached the final destination country.
The item has been handed over to the appropriate party. The delivery has been completed and handed over to the rightful recipient.
The address entry has been completed. The address for the delivery has been logged and confirmed.
The item has been delivered. The parcel has been successfully handed over to the designated recipient.
The recipient was not available at the time of delivery. Delivery attempt was unsuccessful because recipient was not available at the given address at the time of delivery.
There is a delay and the item will not be delivered. The delivery of your package is delayed and it won’t reach you as per the schedule.
The customs declaration has been completed. The parcel’s customs documents have been filled and confirmed.
The item is currently in the customs declaration process. Your package is being analyzed by customs officials.
The item has arrived at the post pick-up box. Your parcel has arrived at your local post office or designated delivery hub.
The item has been accepted at the specified location. The set location has received your item.
The item has been handed over at the airport. Your package has been handed over for international transit via airport.
The item will be delivered again. Another delivery attempt for your parcel will be performed.
The item has arrived at the pick-up location. Your parcel is now available to be collected at the specified pick-up point.
The item has undergone a customs security check. Your package has been checked and accepted by the customs.
The item is ready for pick up at the postal service point. Your package is ready to be retrieved from the designated post office.
The item could not be delivered to the recipient. There was an issue which resulted in unsuccessful delivery to the recipient.
There is a delay with the customs declaration. The customs process for your package is taking longer than expected.
The item has been accepted abroad. Your package has been received by the foreign customs office.
The item could not be delivered, further delivery attempts will be made. The initial delivery attempt was unsuccessful; the courier will try to deliver the package again.
The item is being delivered to the customer. The package is on its last leg of transit and will soon be handed over to you.
The item has arrived in the destination country. Your item has arrived at the destination country
The item has been received by the postal operator in the destination country. The local postal service of the destination country has received your item.
The item is ready for international transport. Your package is prepared and is about to be shipped overseas.
The item has been posted. The sender has dispatched your package.
The item has been delivered to the specified location. The parcel has been successfully handed over at the exact location you shared.
The item is being processed in the country of origin. The item is currently being processed and prepared for shipping at the country from which it was sent.
The item has been cleared by customs. Your package got the clearance from customs and is ready to proceed.
The recipient's information has been confirmed. The details of the recipient shared by the sender have been verified.
The recipient's address has been confirmed. The address of the recipient shared by the sender has been confirmed.
The item is being processed in the country of destination. Your item is being processed for delivery in the recipient's country.
The item has been dispatched. The package has been sent out for delivery from the courier's end.
The item in the post pick-up box has been picked up. Your package has been collected from the post-office pick-up box.
The item has arrived at the postal service point. The parcel is now at your local post office for collection or further distribution.
The item has been returned to the sender's address. The post office has sent the package back to the sender, usually due to inaccurate address or recipient not found.
The item is on international transport. Your parcel is en route, currently transported overseas.
The item has been delivered to the authorized recipient. The package was successfully handed over to an authorized person on the recipient's behalf.
The item could not be delivered. There were issues due to which the package could not be handed over.
The item has been delivered in the designated location. The package has been successfully placed at the agreed upon location.
The item has been accepted at the pick-up location. The designated pick-up point has received the package.
Item handed over to the delivery partner. Your package has been handed over to the last leg courier who will perform the delivery.
The item is ready for pick up. Your package is now ready to be collected from the assigned location.
The item has been presented to customs security. Your package has been given to customs for inspection.
The item has been returned by the recipient. The recipient did not accept the package and returned it.
The item has been returned to the sender. The parcel has been sent back or returned to the original sender.
The item has been processed for transfer. The package is being processed for transition from one stage of delivery to the next.
The item was not accepted. The recipient didn’t accept the package, usually due to contents or damage.
There is a delay with the customs declaration. There is a hold-up with the processing of your package’s customs declaration.
The item is in the customs process. Your package is currently being evaluated by the customs authorities.
The item has been forwarded to the depot. Your package has been sent to a depot for sorting or further delivery processing.
There is a delay to the package. Your package delivery is experiencing an unexpected delay.
The recipient has returned the item. The recipient denied to accept the parcel and returned it.
The item has been handed over to customs. The package has been given for customs clearance.