ASM Spain tracking

What is ASM Spain?

ASM Spain, now fully integrated into the GLS network, is one of the major players in express parcel transportation in Spain. The company traces its origins to 1987, when Juan Pablo Lázaro founded ASM Transporte Urgente as a small family-owned messaging and local distribution company. What started as a craft-based structure gradually transformed into one of the most extensive urgent transport networks in Spanish territory, thanks to sustained growth and a constant commitment to meeting the expectations of both professionals and individuals.

Over nearly three decades, ASM developed its territorial coverage to include more than 360 agencies spread across the country, operating over 1,500 distribution routes daily. This expansion positioned the company as the second operator in the Spanish national express parcel market, with particularly strong presence in the B2C segment. ASM served more than 40,000 clients, from small local businesses to major e-commerce players, including traditional retail chains.

• Date of establishment: 1987, founded by Juan Pablo Lázaro under the name ASM Transporte Urgente
• Historical headquarters: Avda. Fuentemar 18, Coslada, Madrid, Spain
• Acquisition by GLS: June 20, 2016, for 71 million euros
• Current parent company: GLS Group, a subsidiary of International Distributions Services plc (formerly Royal Mail plc)
• Infrastructure at time of acquisition: 16 hubs and subsidiaries, more than 360 partner agencies
• Market share: Approximately 10% of the Spanish national parcel market at time of integration

In 2016, Royal Mail Group, through its European subsidiary General Logistics Systems, acquired ASM Transporte Urgente. This strategic acquisition significantly strengthened GLS's presence in the Iberian market, making GLS Spain the second largest express delivery network in the country. Since this merger, ASM operates under the GLS Spain banner, benefiting from the group's international scale while retaining the local expertise accumulated over nearly thirty years of operations in Spanish territory.

GLS Group itself has a rich history dating back to 1989, when twenty-five German freight forwarders decided to join forces to create German Parcel, a national parcel service provider. In 1999, the company was acquired by Royal Mail Group, which used it as the foundation to establish a new pan-European entity called General Logistics Systems. Between 1999 and 2002, GLS made numerous acquisitions and created subsidiaries throughout Europe, progressively establishing the continental network we know today. In 2005, GLS officially began operations in Spain with the opening of agencies in Barcelona and Madrid, before significantly strengthening its position with the acquisition of ASM eleven years later.

Today, GLS Spain represents one of the pillars of the group in Southern Europe. Globally, GLS transports nearly one billion parcels annually, generating total revenue of several billion euros. The group now covers more than 50 countries through its own subsidiaries and partners, including 42 European countries. This international scope enables GLS Spain to offer reliable delivery solutions for both domestic shipments and cross-border expeditions.

In which countries does ASM Spain deliver?

GLS Spain provides particularly extensive geographic coverage, serving the entire Spanish territory as well as a vast network of international destinations thanks to its integration into the GLS group. At the national level, the carrier serves the entire Spanish peninsula, from major cities like Madrid, Barcelona, Valencia, and Seville to the most remote rural areas of Andalusia, Galicia, and Extremadura.

Coverage also extends to Spanish island territories and enclaves. The Canary Islands and Balearic Islands are served with services adapted to the logistical constraints of island locations. The enclaves of Ceuta and Melilla on the African continent also receive coverage, as do Gibraltar and the Principality of Andorra. This ability to reach sometimes difficult-to-access destinations is a distinctive advantage for shippers whose customers are spread across Spanish territory and its dependencies.

• Spanish peninsula: Complete coverage of all autonomous communities, from Catalonia to Andalusia, from the Basque Country to Extremadura
• Balearic Islands: Majorca, Minorca, Ibiza, and Formentera served with adapted timeframes
• Canary Islands: Tenerife, Gran Canaria, Lanzarote, Fuerteventura, La Palma, La Gomera, and El Hierro accessible
• Enclaves and territories: Ceuta, Melilla, Gibraltar, and Andorra included in coverage area
• Portugal: Neighboring country served via the GLS Iberia network
• Europe: More than 40 European countries accessible via the GLS continental network

Internationally, GLS Spain benefits from interconnection with the entire GLS European network. Main European markets are accessible within 24 to 48 hours from Spain, particularly France, Germany, Italy, Portugal, Benelux, and the United Kingdom. For more distant European destinations, such as Scandinavian countries, Baltic countries, or the Balkans, timeframes typically extend from 72 to 96 hours.

The Euro Business Parcel service allows shipping to virtually all European countries with harmonized processes and tracking. Destinations covered by the Flexible Parcel Delivery service include Denmark, Austria, Belgium, Poland, Bulgaria, Croatia, Czech Republic, Finland, Romania, France, Germany, Greece, Hungary, Italy, Netherlands, Portugal, Slovakia, and Slovenia. For destinations outside Europe, GLS Spain relies on logistics partners enabling coverage of numerous countries worldwide.

Coordination between different GLS group entities guarantees tracking continuity throughout the parcel's journey, even when passing through multiple countries. A shipment from Madrid to Munich will be successively handled by GLS Spain and then GLS Germany, with uninterrupted visibility for both shipper and recipient. This vertical integration is one of the network's major assets for companies with pan-European shipping needs.

What are the services and delivery timeframes of ASM Spain?

GLS Spain offers a complete range of shipping services designed to meet the various needs of professionals and individuals. From economical service optimizing logistics costs to express service guaranteeing delivery within tight timeframes, the offering covers the full spectrum of parcel transportation expectations. Each service is characterized by specific timeframes, weight and dimension conditions, as well as complementary options adaptable to each shipment's requirements.

The Business Parcel service is GLS's flagship product for domestic shipments. It enables secure and rapid transportation of parcels up to 40 kg across Spanish territory. Delivery timeframes are estimated at approximately 24 hours for shipments to the Iberian peninsula, making it a suitable solution for regular business flows. For island destinations and remote territories, timeframes extend from 24 to 72 hours depending on the recipient's exact location.

• Business Parcel: Delivery in approximately 24 hours on the peninsula, 24 to 72 hours to Canary Islands, Balearics, Ceuta, Andorra, Melilla, and Gibraltar, parcels up to 40 kg
• Economy Parcel: Economical service with delivery in 48 to 72 hours nationally, parcels up to 40 kg, ideal for non-urgent shipments
• Express Parcel: Express delivery guaranteed the next business day, time slot options available (before 8:30 AM, 10:00 AM, or 2:00 PM), Saturday included on request
• Euro Business Parcel: International service for Europe, delivery in 24 to 48 hours to nearby European markets, 72 to 96 hours to more distant destinations
• Shop Delivery Service: Direct delivery to ParcelShop pickup point of recipient's choice, parcels up to 30 kg

The Express Parcel service meets urgent delivery needs with guaranteed distribution the next business day following shipment. This service stands out through the ability to select a precise time slot via the FlexDelivery option: recipients can choose delivery before 8:30 AM, before 10:00 AM, or before 2:00 PM according to their constraints. Saturday delivery is also available on request, offering additional flexibility for recipients unavailable during the week.

For international shipments within Europe, the Euro Business Parcel service reaches main European markets with competitive timeframes. Nearby countries such as France, Portugal, or Germany are typically delivered in 24 to 48 hours, while more distant destinations require 72 to 96 hours, or up to 7 days for certain peripheral European zones. Parcels can weigh up to 30 to 40 kg depending on the route, with dimensions respecting the 300 cm girth rule.

The Economy Parcel service offers an economical alternative for shippers whose shipments do not require urgent handling. With estimated delivery timeframes of 48 to 72 hours nationally, this service reduces logistics costs while benefiting from GLS network reliability and real-time tracking. Parcels can be delivered to home or ParcelShop pickup points according to recipient preferences.

What are the rates and maximum dimensions accepted by ASM Spain?

GLS Spain's pricing policy is based on a price structure established according to weight brackets, supplemented by dimensional criteria and destination factors. Rates vary depending on the chosen service, the actual or volumetric weight of the parcel, the delivery zone, and selected complementary options. This modular approach allows shippers to optimize their logistics costs by choosing the service level appropriate for each shipment.

The maximum weight allowed by GLS Spain is 40 kg per parcel for most national services. This limit applies to both Business Parcel and Economy Parcel services as well as Express Parcel service. For international shipments, the maximum weight may vary between 30 and 40 kg depending on the route and destination country. Beyond these thresholds, additional fees may apply or shipment may require specific handling.

• Standard maximum weight: 40 kg per parcel for national services
• International maximum weight: 30 to 40 kg depending on destination and chosen service
• Maximum weight at ParcelShop: 30 kg for pickup point delivery, 20 kg for ParcelLockers
• Maximum girth: 300 cm according to the formula (1 x length + 2 x width + 2 x height)
• Indicative dimensions: Length up to 200 cm, width up to 80 cm, height up to 60 cm

Parcel dimensions are governed by the girth rule, also called belt measurement. The calculation formula adds once the length and twice the width and height of the parcel. The total obtained must not exceed 300 cm to be accepted under standard conditions. Parcels exceeding these dimensions or presenting atypical shapes may be subject to additional fees or require specific assessment before acceptance.

Rates are generally calculated by considering whichever is highest between actual weight and volumetric weight. Volumetric weight, sometimes called dimensional weight, is determined by multiplying the three parcel dimensions and dividing the result by a conversion factor. This method allows fair billing for voluminous but lightweight parcels that occupy significant space in delivery vehicles.

To obtain accurate pricing, GLS Spain recommends using online quotation tools or contacting the commercial department directly. Shipper comparison tools such as Packlink, Eurosender, or Tarif-Colis also allow obtaining personalized quotes based on exact shipment characteristics. For reference, shipping a 10 kg parcel with 20x20x20 cm dimensions within Spain or to a nearby European country may cost between 15 and 40 euros depending on the service and selected options.

Certain merchandise categories are subject to restrictions or prohibitions. Hazardous materials, flammable products, perishable goods without appropriate packaging, exceptionally valuable items, and articles prohibited by applicable legislation cannot be transported under standard conditions. Shippers are required to verify their shipments' compliance with transport general conditions before any shipment.

What are the delivery options for ASM Spain?

GLS Spain has developed a palette of delivery options aimed at maximizing the delivery success rate on first attempt and adapting to contemporary lifestyles. From classic home delivery to pickup point solutions, including rescheduling and redirection services, these options provide recipients with appreciated flexibility for receiving parcels under the best conditions.

Delivery to home remains the main distribution mode. The driver presents at the address indicated by the shipper and delivers the parcel to the recipient or anyone authorized to receive it. Digital delivery proof is recorded, generally including barcode scan and recipient name. For residential buildings, the driver may deliver the parcel to the concierge or reception if these services are available and authorized by the recipient.

• Home delivery: Delivery to indicated address with digital proof of delivery
• ParcelShop pickup point delivery: More than 6,300 pickup points in Spain, held for up to 10 days
• ParcelLocker delivery: Automated lockers accessible 24/7, held for up to 5 days
• FlexDeliveryService: Recipient choice of delivery date, time, or location
• Saturday delivery: Available option for express shipments on request
• Neighbor delivery: Delivery to a trusted person in case of absence

GLS Spain's ParcelShop pickup point network includes more than 6,300 collection points spread across Spanish territory. These pickup points, located in neighborhood stores with extended opening hours, allow recipients to collect their parcels at their convenience. Parcels are held for 10 days, giving the recipient time to organize. A valid ID and tracking number are required upon pickup to secure the delivery.

ParcelLockers, or automated lockers, complement the system by offering a 24/7, 7 days a week pickup solution. Accessible by code or via mobile app, these secure compartments are particularly suitable for people with irregular schedules who cannot visit pickup points during standard hours. Parcels are held for 5 days in the locker before possible return. Maximum weight for this delivery mode is limited to 20 kg.

The FlexDeliveryService represents a major innovation in flexibility. Before even the first delivery attempt, the recipient can intervene on their parcel's distribution terms. They can modify the delivery date, choose a preferred time slot, redirect the parcel to another address, or opt for pickup at a pickup point. This early action possibility significantly reduces delivery failures and improves customer experience.

If the recipient is absent during the driver's visit, several solutions are implemented according to prior instructions and local possibilities. The parcel can be delivered to a trusted neighbor, left in a safe place if this option was authorized, or directed to the nearest pickup point. Notification informs the recipient of the solution chosen and indicates the steps to follow to collect their parcel. A new presentation can also be scheduled if the recipient wishes.

What should I do if my ASM Spain parcel is lost or damaged?

Despite precautions taken throughout the logistics chain, incidents can occur during parcel delivery. Loss, damage, significant delay, or delivery error are situations requiring claims department intervention. GLS Spain has established structured procedures to handle these cases and offer solutions appropriate to shippers and recipients.

If a parcel is damaged, the first action is to immediately report the problem to the driver upon delivery. If visible damage is found on the outer packaging, the recipient can refuse the parcel or accept it while making written reservations on the delivery receipt. It is strongly recommended to photograph the parcel before opening and to document the merchandise condition precisely. This documentation will be essential for filing a claim.

• Reporting timeframe: 48 hours after receipt for damaged parcels, immediate reporting recommended
• Claims timeframe: 40 days from delivery date to file a formal claim
• Required documents: Copy of valid ID, photos of parcel and merchandise, proof of purchase or value declaration
• GLS Spain WhatsApp contact: +34 634 750 104 for tracking and simple claims
• Customer service hours: Monday to Sunday from 9 AM to 6 PM
• Lost parcel search timeframe: 3 months before ownership transfer to carrier if no claim is filed

The claims procedure typically begins with contacting the parcel's shipper. Indeed, it is the shipper who holds the transport contract and is GLS's direct client. It is therefore their responsibility to initiate the process with the carrier. The recipient can, however, contact GLS Spain directly via customer service to report an incident and obtain information about their shipment status.

For formal claims, a letter detailing incident circumstances, accompanied by all supporting documents, must be sent to the claims department. Generally required documents include a copy of valid ID, photographs attesting to damage, a copy of the purchase invoice or value declaration, as well as any element establishing the value of the loss suffered. Sending by registered mail with return receipt is recommended to retain proof of the action.

Regarding compensation, carriers generally apply rules from the Convention on the Contract for the International Carriage of Goods by Road (CMR) for international shipments, and domestic transport law provisions for domestic shipments. Compensation is calculated based on the merchandise's declared value, within the limits set by regulations and general sales conditions. Supplementary insurance can be purchased at shipment time to cover merchandise with value exceeding standard guarantees.

If the dispute cannot be resolved satisfactorily through amicable means, recourse is possible to mediation bodies or competent courts. However, these procedures can prove lengthy and costly. It is therefore in all parties' interest to seek a negotiated solution before considering legal action.

Does ASM Spain handle international shipments and customs procedures?

GLS Spain handles a significant volume of international shipments, primarily to other European countries but also to more distant destinations via its partners. Membership in the GLS network gives the Spanish carrier the ability to manage cross-border flows with service and tracking continuity appreciated by professional shippers. Customs procedures, when applicable, receive appropriate support depending on shipment nature and destination.

For shipments within the European Union, free movement of goods significantly simplifies procedures. No customs duties or import taxes apply to shipments between two EU member states. VAT, already paid in the country of origin, need not be paid again at destination. Parcels thus transit without specific customs formalities, which accelerates timeframes and simplifies procedures for both shippers and recipients.

• Intra-EU shipments: No customs duties or additional taxes, simplified transit
• Non-EU shipments: Customs declarations required, duties and taxes potentially recipient's responsibility depending on Incoterm
• Particular exemption thresholds: 45 euros for private-to-private shipments from outside EU
• Commercial exemption thresholds: VAT only for purchases up to 150 euros, customs duties above
• Processing fees: Between 10 and 25 euros generally charged by carrier for customs handling
• Required documents: Commercial invoice, customs declaration (CN22 or CN23), detailed content description

Shipments to or from countries located outside the European Union are subject to applicable customs procedures. A customs declaration must accompany the parcel, specifying merchandise nature, value, origin, and final destination. Depending on amount and product type, customs duties and import VAT may be required. These fees are generally the recipient's responsibility, unless otherwise agreed between parties (DDP Incoterm for example).

For shipments to the United Kingdom since Brexit, customs procedures now apply as for any third country. Shippers must provide necessary commercial documents and anticipate possible delays related to customs clearance. GLS has established processes for these particular flows, given the significant volumes exchanged between Spain and the United Kingdom.

Customs procedures management can be performed by GLS on the shipper's behalf, subject to processing fees generally ranging from 10 to 25 euros. This service includes document transmission to customs authorities, clearance follow-up, and if necessary, collection of duties and taxes from the recipient before parcel delivery. Regular shippers can also opt for centralized customs clearance solutions or simplified transit depending on their customs status.

Delivery timeframes for shipments requiring customs clearance are generally extended by a few days compared to intra-European shipments. Customs clearance depends on many factors, including completeness and accuracy of provided documents, type of transported merchandise, and customs service workload at transit time. Complete and accurate documentation is the best way to limit delays related to inspections.

Understanding tracking statuses

When you track an ASM Spain parcel online, different statuses may appear. Here are the main statuses and their meanings: