ASM Spain tracking

Parcel transport in Spain and Europe

ASM - GLS Spain is a parcel carrier active in the Spanish market with full integration into the European GLS network. The operator handles shipments for professional and individual clients, covering domestic and cross-border flows. The activity relies on depots, sorting platforms, and a fleet dedicated to collections and deliveries. Operations aim for reliable distribution, with continuous visibility through tracking. The brand addresses various sectors of commerce and e-commerce, from B2B to B2C, focusing on process standardization, traceability, and service quality.

The company deploys shipping solutions that prioritize the regularity of the supply chain, the robustness of sorting, and the readability of tracking events. The operating modes are based on tour planning, a network of agencies for proximity to dense areas as well as regions with lower density, and digital interfaces for managing labels, data exchanges, and dematerialized proof of delivery.

Operational network of ASM - GLS Spain

The network combines local agencies, regional sorting centers, and a central sorting center to consolidate volumes, pool long-distance lines, and optimize connections to distribution points. Night lines ensure the supply of destination agencies for day tours, while inter-depot shuttles enhance flexibility during peak activity periods. On international routes, the connection to the GLS network supports coverage of multiple European countries and facilitates the exchange of tracking data between group operators.

Sorting infrastructures use conveyors, automatic label reading systems, and dimensional and weight control stations. This configuration reduces handling, improves sorting accuracy, and limits the risk of damage. Urban area agencies coordinate home deliveries and out-of-home availability, while peripheral locations serve as support points for tours covering larger territories.

Service offer of ASM - GLS Spain

The offer revolves around national and international shipping solutions adapted to the parcel typology and business requirements. Standard shipments prioritize reliability and cost optimization. Fast options aim for tighter deadlines on the densest routes, with fine orchestration of sorting cuts and prioritization of connections. Specialized services are available for goods requiring additional precautions, delivery with specific instructions, or delivery in a tight time slot in certain areas.

For businesses, solutions meet the needs of regular flows, merchant returns, and synchronization with information systems. For e-merchants, the focus is on recipient experience, delivery flexibility, and quality of proof of distribution. Out-of-home services complement home delivery by allowing a parcel to be directed to a partner pickup point when more convenient for the recipient.

Routing and processing process

A shipment begins with the issuance of a label containing the identification of the sender, the recipient, and the logistical data useful for sorting. Collection is carried out on tour or by voluntary drop-off at an agency or relay point when this option is available. At the origin agency, the parcel is scanned, checked, and injected into the sorting flow. It then transits through one or more sorting centers depending on the distance and line organization. Approaching the distribution area, the parcel is directed to the destination agency that plans delivery on the tour adapted to the sector.

Delivery can be made to the indicated address, to the reception desk when access is controlled, or to a relay point when out-of-home delivery is preferable. In case of impediment, the operator records the incident in the tracking and implements a corrective action such as a new presentation, redirection, or availability.

International shipment management by ASM - GLS Spain

International shipments rely on the connection to the GLS network for intra-European flows and on partners outside the covered area. Parcels are processed with harmonized tracking statuses, allowing the recipient to follow the shipment's progress without interruption of visibility. When customs formalities apply, a documentary section is required, and checks may occur before final distribution. Delays may vary depending on the destination, accessibility, and complexity of formalities, with possible extension for remote areas or those subject to access constraints.

Cross-border routing relies on stabilized connections, standardized data exchange, and synchronization between sorting platforms. This coordination reduces load breaks and facilitates the transition from one network to another when final distribution is carried out via a group partner.

Shipment tracking with ASM - GLS Spain

Tracking reflects each important stage of the shipment's life cycle, from label creation to proof of delivery. Scans at pickup, agency entry, platform departure, arrival at the destination agency, and presentation to the recipient feed a history accessible by the sender and recipient. In case of an incident, an explicit label informs about the probable cause and specifies if action is required from the recipient, such as providing an address supplement or rescheduling delivery.

Tracking events are standardized to remain understandable, even when a foreign partner is involved. Statuses inform about progress in sorting, transit, or delivery, and indicate the solutions chosen in case of recipient absence, such as relay point placement or redelivery.

Quality, safety, and compliance

Sorting and transport operations are controlled to limit discrepancies and damage. Procedures frame dimensional control and parcel acceptability threshold, identification of prohibited materials, and conduct in case of suspected non-compliance. Digital proof of delivery, including scan and recipient name when required, consolidates traceability. Continuous improvement loops rely on performance indicators, incident resolution, and training of dock and delivery teams.

The IT architecture secures data exchanges, preservation of delivery proofs, and consistency of tracking events. Personal data protection is integrated into application processes, especially when displaying recipient information on delivery terminals.

Home delivery and out-of-home solutions

ASM - GLS Spain offers home delivery with recording of proof of distribution and, when possible, digital confirmation accessible from the intended interfaces. Out-of-home solutions via approved pickup points enhance flexibility for recipients unavailable during the day. Orientation to a relay can be initiated by the sender, by the recipient, or automatically after an unsuccessful attempt according to locally applicable rules. Pickup at a relay requires the presentation of an ID and the shipment number to secure the handover.

In secured buildings, companies, university sites, or regulated access areas, coordination with the recipient or dedicated service facilitates access and delivery. In case of impossible access, a notification is recorded, and an alternative delivery solution is proposed.

Partnerships and e-commerce integration

The operator works with merchant platforms, ERPs, and online store solutions to streamline label issuance, manifest printing, and tracking event publication. Web service integration allows automatic transmission of shipment numbers and updates to e-merchant systems, reducing re-entries and speeding up warehouse logistics preparation. Merchants can thus manage their flows, handle returns, set routing rules, and display a qualitative estimate of deadlines based on selected options.

Agreements with partner retail outlets structure the relay network to offer the recipient extended hours, proximity location, and sufficient capacity during peak activity periods. Status communication informs the recipient as soon as their parcel is available for pickup, then reminds if necessary before a possible return to the sender.

Customer service and incident management

Incident management relies on precise categorization of common causes: incomplete address, absent recipient, impossible access, non-compliant parcel, label reading anomaly, or disagreement on proof of delivery. Each category is associated with a standard resolution, such as requesting an address supplement, rescheduling a visit, or making available at a relay. When a return to the sender is necessary, the reverse flow follows a similar sorting circuit with equivalent traceability.

Service quality relies on the rapid processing of requests, analysis of recurring reasons, and implementation of action plans. Processes are designed to preserve parcel integrity, minimize additional delays in case of an unforeseen event, and document each step in the shipment history.

Packaging, content, and restrictions

Packaging compliance conditions the quality of routing. A robust parcel, properly cushioned and sealed with quality adhesive tape, reduces the risk of breakage and relabeling. Cylindrical, very long, or atypically shaped parcels may require special stabilization precautions to avoid conveyor blockages. Prohibited or restricted materials are subject to refusal or specific processing, in accordance with applicable rules. Label readability, barcode protection, and absence of old labels prevent sorting errors.

Senders are encouraged to provide accurate data on dimensions and weight to limit discrepancies during dimensional control and prevent overbilling or non-compliance anomalies. Clear labeling, positioned on a flat and visible surface, improves reading quality in sorting and on the delivery tour.

ASM - GLS Spain tracking number

The tracking number uniquely identifies the shipment and allows tracking its progress. It typically consists of a set of letters and numbers and may, depending on the systems, include separators. This number appears on the label affixed to the parcel and in the information communicated to the sender and recipient. Correct reading of the barcode associated with the tracking number conditions the reliability of tracking, from collection to delivery. In case of necessary relabeling, a new number is attached to the shipment, and the history is consolidated to preserve continuity of visibility.

Factors influencing routing quality

Several elements can influence the course of a shipment: the accuracy of the address, the accessibility of the delivery location, packaging compliance, activity seasonality, and, for international shipments, the completeness of documents when formalities apply. Less accessible regions, unfavorable weather conditions, or increased controls on certain flows may extend the route. Availability at a relay, when offered, sometimes shortens the final phase by avoiding repeated presentation failures at home.

ASM - GLS Spain tracking status table

The statuses below cover common stages and exception cases observed in shipment tracking. They are formulated in French, with a simple and clear description of their meaning.