Track your package

Asendia tracking

How to track my Asendia package?

Ordertracker provides a simple solution to track your Asendia packages. To begin, you'll need a Asendia tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Asendia package in real time.

Where can I find my Asendia tracking number?

Finding your Asendia tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Asendia package moving in the package tracking history?

Dealing with a Asendia package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Asendia or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Asendia customer service or the sender can help resolve shipping delays.

When I track my Asendia package, why does it show as "returned"?

If you're tracking your Asendia package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Asendia package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Asendia to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Asendia may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Asendia might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Asendia package is "returned" in tracking, contact the sender or Asendia customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Asendia policies and circumstances.

Why does the Asendia parcel tracking timeline indicate that my order cannot be found?

When your Asendia parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Asendia system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Asendia yet. Tracking should appear shortly.

About Asendia

Asendia is a global shipping and mailing solutions provider that specializes in international e-commerce and mail delivery services. With a strong presence in Europe, Asia, and the Americas, Asendia offers reliable and cost-effective shipping solutions to businesses and individuals worldwide. Their services include parcel delivery, direct mail, fulfillment, and cross-border e-commerce solutions. Asendia is known for its extensive network, advanced technology, and commitment to customer satisfaction.

Founded 2012

Country Switzerland

Avg. delivery 1-20d

How to contact Asendia?

If you are experiencing issues with the delivery process managed by Asendia, please do not hesitate to contact their customer support.

Headquarters Asendia, Zurich, Switzerland [email protected] Phone: +4908001817000

How long does it take for Asendia to deliver a shipment?

Asendia is a global shipping carrier that provides reliable and efficient shipping services to customers around the world. The delivery time for a shipment can vary depending on several factors such as the origin and destination of the package, the chosen shipping method, and any customs clearance procedures.

Asendia offers a range of delivery options to cater to the diverse needs of its customers. These options include:

Standard Delivery: This is the most economical option offered by Asendia, which is ideal for non-urgent shipments. The delivery time for standard delivery can range from a few days to several weeks, depending on the distance and the efficiency of the local postal service at the destination.
Express Delivery: For customers who require faster delivery, Asendia offers express delivery services. This option ensures expedited shipping with shorter transit times. The delivery time for express delivery can range from a couple of days to a week, depending on the destination.
Tracked Delivery: Asendia provides tracking services for most of its shipments, allowing customers to conveniently monitor the progress of their packages. This feature provides peace of mind and ensures transparency throughout the shipping process.
Specialized Services: Asendia also offers specialized shipping services for specific requirements. These may include services like registered mail, delivery with signature, and insured shipments. These services provide additional security and protection for valuable or confidential items.

The cost of shipping with Asendia varies based on several factors, including the weight and dimensions of the package, the chosen delivery method, the origin and destination countries, as well as any additional services selected. It is important to note that Asendia aims to provide affordable shipping rates while maintaining high-quality service standards. Customers can obtain accurate pricing information by contacting Asendia directly or utilizing online tools provided on their website.

Overall, Asendia strives to offer a comprehensive range of delivery options to cater to the diverse shipping needs of its customers. The company's commitment to efficiency, transparency, and competitive pricing makes it a reliable choice for individuals and businesses looking for reliable international shipping solutions.

What does a Asendia tracking number looks like?

A typical Asendia tracking number consists of a combination of letters and numbers. The format of the tracking number may vary depending on the service used and the originating country. However, most Asendia tracking numbers are usually 13 characters long.

Asendia assigns unique tracking numbers to each parcel or shipment to enable customers to track the progress of their package throughout the delivery process. These tracking numbers play a crucial role in providing up-to-date information on the whereabouts of the package.

It's important to note that Asendia tracking numbers may differ based on the specific service utilized for shipping. For example, if you are using Asendia's international standard shipping service, the tracking number might begin with "U" or "UA," followed by a series of numbers and letters. Alternatively, if you opt for their international priority service, the tracking number may start with "L" or "LA," followed by the alphanumeric code.

By entering the tracking number into Asendia's tracking system or using it on partner carrier websites, customers can gain access to precise and real-time information about their shipment. Tracking numbers are crucial for tracking and monitoring the progress of packages, ensuring transparency and providing customers with peace of mind throughout the delivery process.

More information about Asendia

Asendia is a global shipping carrier that specializes in international mail and parcel solutions. The company was formed in 2012 as a joint venture between two renowned postal operators: La Poste, the national postal service in France, and Swiss Post, the national postal service in Switzerland. This collaboration brought together the expertise and resources of these two well-established postal authorities to create a powerful entity in the global shipping industry.

With the aim of providing comprehensive cross-border shipping solutions, Asendia has since grown into a leading international carrier. Over the years, the company has expanded its services, developed strategic partnerships, and established a strong presence in various countries around the world.

Asendia operates through several specialized units, each catering to specific shipping needs and requirements. These units are:

Asendia Europe: This unit focuses on providing efficient parcel and mail services within Europe. With a vast distribution network and extensive knowledge of European customs regulations, Asendia Europe ensures smooth and reliable deliveries across the continent.
Asendia Asia-Pacific: This unit specializes in shipping solutions tailored for the Asian markets. With a deep understanding of the region's diverse cultures, languages, and customs, Asendia Asia-Pacific seamlessly handles cross-border shipments to and from Asia.
Asendia Americas: This unit serves the shipping needs of the Americas, offering a wide range of services to facilitate international trade between North, Central, and South America. Asendia Americas provides efficient and cost-effective solutions for both small and large businesses.

Asendia operates in numerous countries worldwide, enabling customers to send and receive packages from various corners of the globe. Some of the key operating countries of Asendia include:

France
Switzerland
Germany
United Kingdom
United States of America
China
Australia
Canada
Singapore
Japan
Brazil
India
South Africa
Italy
Spain

These are just a few examples, and Asendia's reach extends to many other countries. With its extensive global network, Asendia effectively connects businesses and individuals, facilitating cross-border commerce and ensuring reliable shipping solutions.

Common shipment tracking statuses

Status	Description
The shipment is out for delivery.	Your item is with a courier for delivery.
The shipment has arrived at the delivery centre.	Your item has reached the local delivery point.
The shipment has been handled by the local carrier.	The local delivery service has your item in hand.
The shipment is in customs retention.	Your item is held up at customs for inspection.
The shipment has departed from the facility.	Your item has left its previous location and is on its way.
We have received an electronic notification about the shipment.	The system is notified electronically about your shipment.
The shipment has arrived at the facility.	Your item has reached the processing facility.
The shipment has departed the regional facility.	Your item has left the regional processing centre.
The shipment has arrived at the regional facility.	Your item has reached the regional processing centre.
The shipment has been accepted at the origin facility.	The initial shipping facility has accepted your item.
We have received the shipment information.	Details of your shipment have been received.
A shipping label has been created, the item is still awaited.	Shipping label is generated for your item, but the item itself is not yet received.
The shipment has been scanned at the parcel delivery centre.	Your item has been scanned upon arrival at the delivery centre.
The shipment is in transit with a check at the warehouse.	Your item is on the move and will be checked at the next warehouse.
The shipment has been handed over and delivered to the shippers agent.	The shipment has been delivered to the agent who is handling the delivery.
The shipment's status is showing arrived at customs.	Your shipment has reached the customs for assessment.
The shipment has cleared customs.	Your item passed through customs inspections successfully.
The shipment has arrived at the warehouse.	Your item has arrived at the warehouse for further processing or storage.
The shipment has been dispatched to the US carrier.	Your item has been sent to the US delivery service.
The shipment has been sorted by the US carrier.	The US delivery service has sorted your item.
The shipment has been processed by the US carrier.	The US delivery service has processed your item.
The parcel has been delivered.	The customer has received their item.
The parcel has been processed at the carrier terminal.	Carrier has processed the parcel at its terminal.
The shipment has been handed over to the partner carrier.	Your item has been transferred to another delivery service.
The shipment has been collected from the airline.	The airline has handed over your item.
The shipment has cleared customs.	Your item passed through customs inspections successfully.
The shipment is available from the airline.	Your item is ready to be collected from the airline.
The shipment has arrived within the destination country.	Your item has arrived in the recipient's country.
The shipment has departed from the origin country.	Your item has left its country of origin.
The shipment has been manifested for outbound transportation.	The shipment is listed for outbound shipping.
The parcel has been processed at the origin hub.	Origin hub has processed the parcel.
Carrier has received the manifest data.	The carrier has received the shipment details.
The shipment has been processed in the depot.	The shipment has been processed at the shipping depot.
The shipment has arrived at the destination.	The shipment has arrived to the recipient's location.
The shipment is out of the customs authorities.	The shipment has been released by customs.
The shipment is in the customs authorities.	Your item is currently at customs for assessment.
The shipment has arrived at the transit facility.	Your item has arrived at a location where it will be transferred to its next location.
The shipment has departed the transit facility.	Your item has left a location where it was transferred.
The shipment is out with the courier for delivery.	A courier service is currently delivering your item.
The shipment is in transit to the destination.	Your item is on its way to the delivery address.
The shipment is currently on hold.	Delivery has been paused, possibly for additional processing or due to issues.
The customs clearance status has been updated. Note that the customs clearance process may start while the shipment is in transit to the destination.	Your item's status regarding customs has been updated. It may have begun processing with customs while still in transit.
The shipment has been picked up.	The item has been collected for delivery.
The parcel is available for pick up.	The customer may come and collect their item.
The shipment has been processed through the facility.	Your item has been processed at a facility.
Customs clearance processing is complete.	Customs has finished processing your shipment.
The shipment has arrived at the post office.	Your item has arrived at the local post office.
The shipment is held in customs.	Customs is currently holding your item for inspection.
The shipment has clearance from customs.	Customs has granted your item permission to proceed.
The shipment has been processed through the regional facility.	The regional facility has processed your item.
Pre-shipment information has been sent to the relevant parties.	The required parties have been sent information about the shipment before it is sent.
The parcel has been delivered to the reception mail.	The parcel was delivered and left at the reception area's mail location.
The shipment has arrived at the post office.	Your item has arrived at the local post office.
The shipment is in transit to the next facility.	Your item is on its way to the next processing facility.
The shipment is inbound out of customs.	Your item is exiting customs and on its way to its next location.
The shipment is set for delivery abroad.	Your item is ready to be sent to an international location.
The shipment has been received, package acceptance is pending.	The delivery service has your item, but has not yet formally accepted it.
Pre-shipment information is sent to the parties, still awaiting the item.	The required parties have been sent information about the shipment, but the item itself is not yet received.
The shipment has been dispatched to the US carrier.	Your item has been sent to the US delivery service.
The foreign receipt of the shipment has been noted.	A receipt for your item has been acknowledged in another country.
The shipment has arrived at the transit office from the exchange.	Your item has arrived at a transit office after being exchanged from its previous location.
The parcel has been delivered with the details provided.	The courier delivered the parcel as per the instructions provided.
The parcel is in transit.	The parcel is on the way to its destination.
The shipment has departed the regional destination facility.	The parcel has left the regional destination facility.
The shipment has arrived at the regional origin facility.	The parcel has reached the regional originating facility.
The item is in possession.	The shipping service has your item.
The item is not available but is scheduled for delivery.	The item is not currently available for delivery, but a delivery has been scheduled.
The shipment has arrived at the destination country.	The shipment has arrived in the recipient's country.
The shipment has departed the shipment country.	The shipment has left its originating country.
The shipment is being held for customs inspection.	Customs is currently holding your item for inspection.
The shipment has arrived at the destination facility.	The shipment has reached the designated delivery facility.
The shipment has departed the regional origin facility.	The shipment has left the regional originating facility.
The shipment has been tendered to the local carrier.	The shipment has been handed-over to the local shipping service.
Entry of the shipment in customs has taken place.	Your shipment has been recorded in the customs.
The shipment has arrived in the country.	The shipment arrived in the destination country.
The item is being held for delivery.	The item is held, awaiting delivery.
The US carrier has received the shipment.	The US-based shipping service has received your shipment.
The shipment is ready for pick up.	The recipient can come and collect their item.
The shipment is sorting in the hub.	The shipment is being sorted at the central hub.
The shipment has been accepted at the regional origin facility.	The regional originating facility has accepted the shipment.
The shipment has been received in the destination.	The shipment has been received at the final destination location.
The shipment is in transit to the destination.	The shipment is on its way to the delivery address.
The shipment has been released by customs.	Customs has granted your item permission to proceed.
The shipment is en route to the dispatched location.	The shipment is on its way to the dispatched location.
The shipment has been delivered to the appropriate address.	The item has been delivered to the correct address.
Addresses are being compared for the shipment.	The shipment's original and destination addresses are being compared.
The shipment is being held or processed by the carrier.	The shipment is either being held or processed by the carrier.
The shipment is being transported to the delivery centre.	The shipment is on its way to the delivery centre.
The carrier has received the item.	The delivery service has your item.
The parcel is ready for final mile carrier collection.	The parcel is ready for the final carrier to collect it for delivery.
The shipment is at the origin hub.	The shipment is at it's start location.
The shipment's manifest has been exported.	The shipment's manifest (it's list of contents) has been sent out.
The unit has been assigned.	A delivery unit has been assigned to the shipment.
The shipment has been manifested for outbound transport.	The shipment is listed for outbound shipping.
The parcel has been processed at the origin facility.	The parcel has been processed at the initial shipping facility.
The customer information has been manifested.	The customer's details have been recorded.
A label has been requested for the parcel.	A shipping label has been requested for the parcel.
The provider's label is in place.	The courier's label is attached to the parcel.
The tax for the shipment has been collected.	Any required tax for the shipment has been paid.
The parcel has been received at the delivery carrier hub.	The parcel has arrived at the delivery service's central hub.
The parcel is ready for the postal carrier.	The local postal service can now take the item for delivery.
The flight with the shipment has departed.	A flight carrying your item has taken off.
The parcel has been scanned at the origin hub.	The parcel has been scanned at its starting location.
The shipment is in transit and on time.	The shipment is currently moving and is on schedule.
The shipment has arrived at the regional destination facility.	The shipment has arrived at a secondary processing facility.
The shipment has been accepted at the regional facility.	The regional processing facility has accepted your item.
The shipment has been returned to sender.	The recipient did not take the item, and it has been sent back.
The shipment is at the delivery address.	The shipment is at the recipient's address.
The shipping partner facility has received the shipment and is awaiting the item.	The partner shipping service has the shipment details and is waiting for the item.
The shipment has departed the shipping partner facility and is awaiting the item.	The partner shipping service has sent your item and your item is on its way.
The item recipient is being returned to the sender.	The item is being sent back to the original sender.
The item has been returned to the sender.	The item has been sent back to the original sender.
Expected delivery date of the shipment has been updated.	The date that the recipient should receive their item has changed.
The item has been processed.	Your item has been processed for delivery.
The originating postal facility has received the shipment.	The starting post office has your item.
The shipment is available at the pick up point.	The recipient can come and collect their item.
The parcel has been delivered and picked up at the postal facility.	The parcel was delivered and picked up from the post office.
The item is not available and will be delivered on the next working day.	Your item is currently not available, but will be delivered the next business day.
The transfer hub has received the package.	The transfer location has your package.
The shipment has been returned.	The shipment has been sent back to the original sender.
The parcel has been delivered in at the current location.	The parcel has been delivered to the provided address.
The parcel has been delivered and left with the person in charge.	A responsible party has received the parcel at the delivery location.
The shipment's address has been forwarded.	The shipment's address has been forwarded to the next location.
The parcel has been delivered in a box.	The parcel was delivered inside a secure box.
The parcel is scheduled for next processing.	The parcel is scheduled to be processed further.
The shipment is out for final mile carrier delivery.	The shipment is out with the final delivery service for delivery.
The shipment has been delivered and left in the designated location.	The parcel was delivered and left in the chosen location.
The shipment has been processed for final mile carrier delivery.	The parcel has been processed by the final carrier for delivery.
The shipment is en route to the delivery point.	The shipment is on its way to the recipient's address.
Customs authorities have cleared the shipment, taxes to be paid soon.	Customs has cleared your item for import, but taxes are yet to be paid.
The shipment is ready for delivery.	The delivery service is about to deliver the shipment.
The shipment is delayed due to airline transit.	Your item is delayed because of issues with the airline that is transporting it.
The final mile carrier has received the manifest data.	The final delivery service has received the list of items to deliver.
The shipment has departed the post office.	Your item has left the local post office.
The item has been picked up.	The item is with the courier for delivery.
The item in the shipment has been forwarded.	The item has been sent to the next location.
The final mile carrier has received the parcel.	The final delivery service has received your item.
The delivery address of the shipment has been noted.	The delivery address of the recipient is recorded.
The delivery of the shipment will be done on the next working day.	The item will be delivered on the next business day.
The parcel is available for collection.	Customer can come and collect their item.
The parcel will be left at the provided address.	The courier will leave the parcel at the provided address.
The taxes for the shipment have been paid already by the customs authorities.	Customs has paid the required tax for your shipment.
The shipment is held at the delivery depot office.	Your shipment is being held at the delivery depot.
The shipment has been manifested for transport.	The shipment has been listed for transport.
The shipment has been collected from the airline for processing.	Your shipment has been picked up from the airline and will be processed next.
The shipment is available for collection from the airline.	The airline has your shipment ready for pick up.
The final delivery agent has received the shipment.	The final delivery agent (the person who will deliver your item) has your shipment.
The delivery will be done on the next working day as per the address provided.	Your item will be delivered on the next business day to the given address.
The international shipment has been processed in the parcel center of origin.	The starting location has processed your international shipment.
The linehaul was created and the shipment was manifested for it.	A transportation plan was created for your shipment and it has been included in this.
The returned item from the shipment has been noted.	An item that was sent back from your shipment has been recorded.
The shipment has arrived at the delivery post office.	Your shipment has arrived at the local post office.
The shipment has been registered for collection.	Your shipment has been recorded as ready to collect.
The shipment has arrived at the border point in the destination country.	The shipment has arrived at a customs point in the recipient's country.
The shipment has been handed over for sorting.	Your shipment has been received by a sorting facility.
The shipment has been released from customs.	Customs has granted your shipment permission to proceed.