Aramex tracking

What is Aramex?

Aramex is an international transport and logistics company originating from the Middle East, now based in the United Arab Emirates. Founded in 1982 in Amman, Jordan, by Fadi Ghandour and Bill Kingson, the company quickly established itself as a major player in the express delivery and logistics sector in emerging markets. At the time of its creation, no international courier company was established in the region due to logistical challenges and political complexities. Aramex filled this gap by offering reliable delivery services where global giants were absent.

Aramex's history is marked by several decisive milestones that shaped its development. In 1985, the company relocated its headquarters to Dubai, benefiting from a strategic position at the crossroads between East and West. In 1997, Aramex became the first Arab company listed on an American stock exchange, the NASDAQ, with a valuation of 24 million US dollars. This public offering cemented its international ambition and strengthened its credibility on the global stage. In 2005, the company was listed on the Dubai financial market, where it continues to be traded today.

Founder Fadi Ghandour, a Lebanese-Jordanian entrepreneur born in 1959, is the son of Ali Ghandour, founder of Royal Jordanian Airlines. After studying political science at George Washington University, Fadi Ghandour partnered with Bill Kingson, who owned a small courier business in the New York region, to create Arab American Express. The name was quickly shortened to Aramex. The company's first international delivery was a document for the Housing Bank for Trade and Finance of Jordan destined for New York.

• Date of establishment: 1982, in Amman, Jordan, by Fadi Ghandour and Bill Kingson
• Current headquarters: Dubai, United Arab Emirates
• Stock listing: Dubai Financial Market since 2005, following a NASDAQ listing from 1997 to 2002
• Majority shareholder: Abu Dhabi Developmental Holding Company (ADQ), UAE sovereign wealth fund, since 2025
• Workforce: Approximately 18,000 employees spread across 70 countries
• Global presence: More than 600 cities in 70 countries

Aramex's strategic positioning is based on flexibility, innovation, and a deep understanding of emerging markets. Unlike major global express operators that own their own air fleets, Aramex has adopted a light-asset business model, relying on local partnerships and advanced technologies. This approach gives it great operational agility and the ability to adapt quickly to the specificities of each market. The company presents itself as a logistics bridge between East and West, capable of connecting regional economies to the global trading network.

Over the years, Aramex has made several strategic acquisitions to strengthen its global presence. In 2011, the company acquired OneWorld Courier and In-Time Couriers in Kenya, as well as Berco Express in South Africa. These acquisitions helped consolidate its position on the African continent. In 2012, a partnership with PayPal opened new perspectives for e-commerce in the Middle East. More recently, in November 2025, Aramex relaunched its Express services in Syria, marking a return to that country after the civil war.

Which countries does Aramex deliver to?

Aramex provides particularly extensive geographical coverage, with operations in more than 600 cities spread across 70 countries worldwide. This international presence allows the carrier to offer express delivery and logistics services on all five continents, with particular expertise in emerging markets in the Middle East, Africa, and South Asia.

The Aramex network is particularly dense in the Middle East, the company's historical region. The United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon, and Egypt are among the countries where the carrier has developed logistics infrastructure. This regional coverage makes it possible to offer same-day or next-day express delivery services in the main agglomerations served in the Gulf.

In Africa, Aramex has significantly strengthened its presence in recent years through targeted acquisitions. The carrier now serves South Africa, Kenya, Nigeria, Ghana, Tanzania, Uganda, and many other countries on the continent. This African expansion responds to the growth of e-commerce on a continent where traditional logistics infrastructure sometimes remains limited.

• Middle East: United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon, Egypt, Iraq, Syria (services relaunched in 2025)
• Asia: India, Pakistan, Bangladesh, China, Hong Kong, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia
• Africa: South Africa, Kenya, Nigeria, Ghana, Tanzania, Uganda, Morocco, Tunisia, Algeria
• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Turkey
• Americas: United States, Canada, Brazil, Mexico
• Oceania: Australia, New Zealand

For destinations where Aramex does not have its own operations, the company relies on strategic partnerships with other carriers. The carrier is part of the Global Distribution Alliance (GDA), a worldwide alliance bringing together around forty express courier companies with combined revenues of several billion dollars. These partnerships allow Aramex to offer deliveries to more than 220 countries and territories worldwide.

Aramex's Shop and Ship service offers personalized delivery addresses in more than 40 countries, allowing consumers to shop from online retailers that do not deliver directly to their country of residence. Available addresses include notably the United States, United Kingdom, China, Turkey, United Arab Emirates, India, Hong Kong, Germany, Italy, Spain, France, South Africa, and Singapore.

What are Aramex's delivery services and timeframes?

Aramex offers a complete range of delivery services adapted to the different needs of individuals and businesses. From urgent documents to voluminous freight, the carrier has solutions covering the entire logistics spectrum. Services are organized into several main categories: express messaging, international freight, e-commerce solutions, and specialized services.

Aramex Express is the carrier's flagship service for urgent shipments. This service offers door-to-door deliveries within two to three days for international destinations, with complete handling of customs procedures and insurance options. For parcels and documents under 30 kilograms, Aramex International Express guarantees shipment by the fastest available means to any destination worldwide.

At the national level, Aramex Domestic Express offers same-day or next-day delivery options in key markets such as the United Arab Emirates and Saudi Arabia. This service is particularly suited to urgent local shipments requiring fast delivery. The carrier ensures deliveries seven days a week, which sets it apart from many competitors who limit operations to working days.

• Aramex Express Export: International delivery in 5 to 7 working days for standard shipments
• Aramex Express Import: Express import service with real-time tracking and customs clearance
• Aramex Domestic Express: National delivery same-day or next-day depending on destinations
• International express delivery: 2 to 3 day timeframe for priority shipments with daily or weekly direct flights
• Standard service: 4 to 10 day timeframe depending on destination for less urgent shipments
• Weekend delivery: Available at most Aramex branches, allowing shipping and delivery on Saturday and Sunday

For voluminous freight, Aramex Freight offers air, sea, and road transport solutions tailored to heavy goods or large quantities. Air freight is preferred for urgent shipments and high-value-added products, while sea freight offers a cost-effective alternative for less time-sensitive shipments. Options include full container load (FCL) for large shipments and less-than-container load (LCL) for partial shipments sharing space with other shippers.

Delivery timeframes vary depending on several factors: the distance between the origin and destination, the service chosen, customs clearance conditions, and local specificities. For shipments deposited in an Aramex Drop Box before the indicated collection time, delivery is guaranteed before 10:30 a.m. on the next working day in the main agglomerations served. Door-to-door parcels can be delivered within 24 hours depending on the service selected and the destination.

What are Aramex's rates and maximum dimensions accepted?

Aramex rates are calculated based on several parameters: the weight of the parcel, its dimensions, the destination, the type of service chosen, and any additional options. The carrier offers an online rate calculator on its official website, allowing shippers to get an instant estimate of the cost of their shipment before finalizing their shipment.

The rate calculation takes into account the actual weight and volumetric weight of the parcel, with the higher of the two being retained for billing. This practice, common in the express courier industry, aims to optimize the use of space in vehicles and cargo planes. Volumetric weight is calculated using the following formula: length multiplied by width multiplied by height in centimeters, divided by 5000. If your parcel is bulky but light, the volumetric weight will likely exceed the actual weight.

The maximum dimensions and weights accepted by Aramex vary depending on the type of service. For standard express shipments, each piece must not exceed 30 kilograms. Beyond this limit, the parcel will automatically be routed to the freight service. The maximum dimensions allowed for a single piece are 120 centimeters in length, 50 centimeters in height, and 50 centimeters in width for the standard service, or 110 centimeters by 85 centimeters by 85 centimeters for the express service.

• Maximum weight per piece: 30 kilograms for express services
• Maximum dimensions: 120 cm x 50 cm x 50 cm (L x H x W) for standard service
• Volumetric weight calculation: (Length x Width x Height in cm) divided by 5000
• Number of pieces: No restriction on the number of pieces per shipment
• Oversized parcels: Possibility of handling via freight service with prior arrangement

If a parcel exceeds the authorized weight or dimension limits, Aramex will hold it for seven days. The shipper must then choose between shipping via the freight service, at different rates, or returning the parcel to the supplier. At the end of this seven-day period without instruction from the customer, the parcel will automatically be transferred to the freight service.

Rates also vary from country to country and are influenced by the distance traveled. Shipments to remote areas or destinations that are difficult to access are generally more expensive than domestic urban deliveries. For premium express services such as same-day or next-day delivery, a surcharge applies compared to slower, more economical options. Companies shipping large volumes can negotiate preferential rates directly with Aramex.

What are Aramex's delivery options?

Aramex offers several delivery options to adapt to the preferences and constraints of recipients. This flexibility is a major asset of the carrier, allowing customers to choose the most convenient method of receiving their parcels. Options range from traditional home delivery to self-service pickup solutions.

Home delivery remains the most common option. An Aramex courier arrives at the specified address to hand over the parcel to the recipient. The carrier ensures deliveries seven days a week in most markets, including weekends, which offers convenient flexibility for working people. Customers can also schedule a home pickup at an agreed time for their outgoing shipments.

Aramex pickup points, called Pickup Points or Pick and Drop Points, are a convenient alternative to home delivery. These collection points are hosted in existing local businesses: grocery stores, cafes, pharmacies, supermarkets, or gas stations. The recipient receives an SMS when their parcel is available at the chosen pickup point and can collect it at their convenience during the business hours of the store. This option eliminates the risk of missed delivery and is particularly suitable for people who are often away from home.

• Home delivery: Parcel delivery to the specified address by an Aramex courier, seven days a week
• Pickup points: Collection at an Aramex partner business (grocery store, cafe, pharmacy, supermarket)
• Automated lockers: Lockers accessible 24/7, available notably in Dubai with 15 locations
• Scheduled pickup: Collection of the parcel from home at a time agreed by the customer
• Drop Box: Parcel deposit in Aramex collection boxes for next-day delivery

Aramex Locker automated lockers offer a self-service pickup solution available 24 hours a day, 7 days a week. Currently deployed in Dubai with 15 locations, these lockers allow recipients to pick up their parcels at any time. When a parcel is deposited in a locker, the customer receives a message containing a PIN code and QR code to open the compartment. The parcel remains available for 72 hours. Each locker can only contain one shipment; if the recipient receives multiple parcels, each will be placed in a separate locker with its own access codes.

Aramex also offers proactive notifications to keep recipients informed of the progress of their delivery. SMS and emails are sent at various stages of the parcel's journey, from pickup to final delivery. Customers can track their shipment in real time via the Aramex website or mobile app. In the event of absence at the first delivery attempt, the recipient can request rescheduling for another day or address.

What should I do if my Aramex parcel is lost or damaged?

In the event of loss or damage to an Aramex parcel, the carrier has a claims procedure allowing customers to request compensation. It is important to act quickly and gather the necessary documents to facilitate the processing of the claim. The timeframes and compensation amounts vary depending on the region and the protection options subscribed to.

To file a claim with Aramex, the first step is to complete the claims form available on the carrier's website. The customer must provide their tracking number, shipment details, and a precise description of the problem encountered. For damaged parcels, photographs showing the damage are generally requested. It is essential to keep the original packaging and its contents until the claim is resolved.

Two types of evidence are required to support a compensation request. First, proof of the cost price of the goods, for example a copy of the supplier's invoice. Second, proof of the nature of the items transported, such as a sales invoice. A commercial invoice is preferable to a proforma invoice; if only a proforma invoice is provided, the items will be considered used goods. A packing list should also be attached if available.

• Notification timeframe: The Aramex team must be informed no later than 7 days after delivery or the scheduled delivery date
• Acknowledgment of receipt: Aramex acknowledges receipt of the claim within one business day
• Processing timeframe: 30 days from receipt of the claim with all required documents
• Claim outcome: Determination of the compensation amount if admissible, or reason for rejection if not admissible

Aramex's standard coverage offers limited liability in case of loss or damage. To benefit from expanded protection, the carrier offers the Shield service. This option extends Aramex's liability to up to 10,000 US dollars for non-documentary goods and 300 dollars for documents, compared to basic coverage of 100 dollars for international shipments or 25 dollars for domestic shipments. The Shield service must be subscribed at the time of shipment.

In New Zealand and Australia, customers can claim the net cost of purchase or repair of lost or damaged contents up to a limit of 2,000 local dollars. To exercise this coverage, the recipient can enter their tracking number on the Aramex online tracker, then select the online request option and fill out the form with all required information. An Aramex team member will investigate the claim at the earliest convenience.

For the Shop and Ship service, the S&S Protect program automatically covers shipments worth less than 100 US dollars. For shipments worth between 100 and 2,500 dollars, customers can activate protection against loss or damage. This optional coverage provides additional peace of mind for valuable international purchases.

Does Aramex handle international shipments and customs procedures?

Aramex has recognized expertise in international shipments and customs procedures management. The company offers customs brokerage and clearance services to facilitate the passage of goods across borders. This expertise is a major asset for customers shipping to destinations requiring complex import procedures.

Aramex's clearance services cover the entire import and export process. The company prepares required documents, makes declarations to customs authorities, and can pay duties and taxes on behalf of the customer if necessary. This complete handling reduces the risk of border delays and ensures shipments comply with regulations in each destination country.

For any international shipment, certain documents are mandatory. An international air waybill (AWB) accompanies each parcel. An original commercial invoice detailing the nature, value, and origin of the goods is also required. A packing list should be attached if available. Harmonized System codes (HS codes) must be clearly indicated on the commercial invoice; otherwise, customs will determine the appropriate codes based on the description of the goods.

• Required documents: International air waybill, original commercial invoice, packing list
• HS codes: To be clearly indicated on the commercial invoice to facilitate clearance
• Country of origin marking: Goods must bear the country of origin (e.g., "Made in China")
• Duty calculation basis: CIF value (cost of goods + insurance + shipping fees)

The value thresholds triggering formal customs procedures vary depending on the destination country. In the United States, express shipments with a declared value under 200 dollars are exempt from customs duties. Between 200 and 2,499 dollars, an informal entry procedure applies with possible duties and taxes. Over 2,500 dollars, formal entry is required with a power of attorney. In Egypt, goods worth more than 2,000 dollars or weighing more than 50 kilograms require a certificate of origin and are subject to formal clearance.

Customs duties are calculated on the CIF value, that is, the cost of goods plus insurance and shipping fees. Rates vary considerably depending on product categories and countries. In Egypt, for example, customs duties range from 5% to 40% of the CIF value. Aramex can act as a transit agent and customs broker on behalf of the customer, carrying out the formalities and advancing the payment of duties and taxes which will then be invoiced to the customer.

The total cost of customs clearance comprises two main components. The first is the customs brokerage fee, covering the preparation and submission of the customs declaration. The second corresponds to the duties and taxes themselves, calculated by the broker based on the nature and value of the goods. Payment of customs duties may be required before delivery for certain destinations. Aramex informs the recipient of any amounts due and the steps to take to clear their parcel.

Understanding tracking statuses

When you track an Aramex parcel online, various statuses may appear. Here are the main statuses and their meaning: