Track your package

Americanas tracking

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How to track my Americanas package?

Ordertracker provides a simple solution to track your Americanas packages. To begin, you'll need a Americanas tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your Americanas package in real time.

Where can I find my Americanas tracking number?

Finding your Americanas tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my Americanas package moving in the package tracking history?

Dealing with a Americanas package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact Americanas or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, Americanas customer service or the sender can help resolve shipping delays.

When I track my Americanas package, why does it show as "returned"?

If you're tracking your Americanas package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a Americanas package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead Americanas to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, Americanas may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, Americanas might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your Americanas package is "returned" in tracking, contact the sender or Americanas customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on Americanas policies and circumstances.

Why does the Americanas parcel tracking timeline indicate that my order cannot be found?

When your Americanas parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in Americanas system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by Americanas yet. Tracking should appear shortly.

Americanas
Company information

About Americanas

Americanas is one of the largest ecommerce companies in Brazil, offering a wide range of products including electronics, home appliances, fashion, beauty, and more. With a history dating back to 1929, Americanas has established itself as a trusted brand in the Brazilian market. The company operates both online and through physical stores, providing customers with convenient shopping options. Americanas is known for its competitive prices, frequent promotions, and reliable customer service. With a strong presence in the Brazilian ecommerce landscape, Americanas continues to innovate and expand its offerings to meet the evolving needs of its customers.


Founded 1929
Country Brazil
Avg. delivery 3-24d

How to contact Americanas?

If you are experiencing issues with the delivery process managed by Americanas, please do not hesitate to contact their customer support.

Headquarters Americanas, Rio de Janeiro, Brazil [email protected] Phone: n/a