Track your package

1688 tracking

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How to track my 1688 package?

Ordertracker provides a simple solution to track your 1688 packages. To begin, you'll need a 1688 tracking number provided by the sender or the retailer.

Enter your tracking number in the above field and hit "enter." Our tracker will then fetch the latest tracking details for your package.

You'll see a timeline showing your package's journey, including its current location, transit history, and expected delivery date. This keeps you informed about your 1688 package in real time.

Where can I find my 1688 tracking number?

Finding your 1688 tracking number is usually simple. When you buy an item online or send a package, the tracking number is typically given by the online store or sender. If you're the recipient, the sender often provides it via email, text, or on the order confirmation page.

For online purchases, log in to your store account to find the tracking number in your order history or tracking section. You can also find it in shipping notifications sent to your email or phone.

Once you have the tracking number, you can easily use Ordertracker to monitor your package's progress. This tool shows your package's journey and estimated delivery date.

Why isn't my 1688 package moving in the package tracking history?

Dealing with a 1688 package that appears stuck in tracking can be frustrating. Yet, there are steps to tackle this. If you've been using Ordertracker and see no progress, start by being patient. Delays, like customs or logistical issues, can arise.

If the delay remains, contact 1688 or the sender for specifics. They can offer insight or investigate. Keep your tracking number ready for a smoother process. Sometimes, misrouting or address errors cause delays. Confirm the details provided to you by the sender. Remember, 1688 customer service or the sender can help resolve shipping delays.

When I track my 1688 package, why does it show as "returned"?

If you're tracking your 1688 package and it's marked as "returned", this usually means that the package has been sent back to the sender or the shipment origin location for a specific reason. There are a few common explanations for why a 1688 package might be labeled as "returned":

Incorrect address

An unclear or inaccurate address from sender or recipient might lead 1688 to be unable to deliver, resulting in a return.

Unsuccessful delivery attempts

If multiple delivery attempts fail, 1688 may return the package instead of holding it indefinitely.

Unclaimed package

If the recipient doesn't collect the package within a timeframe from a post office or delivery center, 1688 might return it.

Customs issues

International packages can be return due to customs problems like missing or incorrect documents.

If your 1688 package is "returned" in tracking, contact the sender or 1688 customer service. This clarifies the return reason and lets you explore solutions like resending or refunding. Please note that return procedures can vary based on 1688 policies and circumstances.

Why does the 1688 parcel tracking timeline indicate that my order cannot be found?

When your 1688 parcel tracking lacks information, it may indicate a "cannot be found" message. This happens for a few reasons:

Incorrect tracking number

Ensure your tracking number is accurate. Even a small mistake can prevent the system from recognizing your package.

Delayed update

Sometimes, tracking details might be slower to update in 1688 system. Wait and check again later for potential updates.

Recently shipped

If the package was recently sent, it might not be processed by 1688 yet. Tracking should appear shortly.

1688
Company information

About 1688

1688 is a leading B2B ecommerce platform owned by Alibaba Group. It was launched in 1999 and primarily caters to businesses and wholesale buyers in China. With a vast network of suppliers and manufacturers, 1688 offers a wide range of products including electronics, textiles, machinery, chemicals, and more. The platform serves as a hub for domestic trade within China, connecting buyers and sellers across various industries. 1688 has gained popularity for its competitive prices, extensive product selection, and reliable sourcing options. It has become a go-to platform for businesses looking to source products in bulk and establish trade relationships within China.


Founded 1999
Country China
Avg. delivery 7-90d

How to contact 1688?

If you are experiencing issues with the delivery process managed by 1688, please do not hesitate to contact their customer support.

Headquarters 1688, Hangzhou, China [email protected] Phone: n/a